What Jobs are available for Customer Service in Lutterworth?

• Provide exceptional customer service and support via multiple channels.
• Resolve complex customer issues and complaints effectively and efficiently.
• Mentor and provide guidance to junior customer service team members.
• Assist in training new customer service staff.
• Identify and escalate recurring issues to management with proposed solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Develop and maintain expert knowledge of company products and services.
• Contribute to improving customer service processes and policies.
• Promote customer loyalty and satisfaction.
• Handle sensitive customer information with discretion and professionalism.

• Previous experience (3+ years) in a customer service or support role, with demonstrated experience in a senior or mentoring capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience in handling escalated customer inquiries.
• Ability to work under pressure and meet service level agreements.
• Familiarity with product knowledge management is a plus.

• Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Collaborate with other departments to address customer needs and resolve cross-functional issues.
• Manage team schedules, workload distribution, and performance evaluations.
• Maintain a deep understanding of company products and services to effectively guide the team.
• Contribute to the development of customer service strategies and initiatives.
• Ensure a positive and supportive work environment for the customer service team.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong interpersonal skills with the ability to motivate and guide a team.
• Proficiency in customer service software and CRM systems.
• Demonstrated ability to handle stressful situations and de-escalate customer issues.
• Experience in developing and implementing customer service processes.
• A proactive approach to identifying and addressing potential customer service challenges.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine commitment to delivering exceptional customer experiences.
• Familiarity with various communication platforms and support tools.

Customer Service Coordinator

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Job Title: Customer Experience Team Lead

Location: Kettering

Salary: From £30,000 per year

Job Type: Full-time, Permanent

Ready to Lead a Team That Makes a Real Impact?

We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.

What You’ll Be Doing:

• Leading, coaching, and inspiring a small team of 8+ customer service stars.
• Being the go-to person for your team and a key escalation point.
• Ensuring service is smooth, efficient, and professional across all customer touchpoints.
• Building strong relationships across departments and with external partners.
• Driving continuous improvement projects to make work smarter, not harder.
• Holding team huddles, giving feedback, and supporting development.

What We’re Looking For:

• A natural leader who’s approachable, professional, and supportive.
• Strong communicator who can handle emails, calls, and meetings with ease.
• Tech-savvy with Word, Excel, PowerPoint, and other systems.
• Organised, detail-oriented, and able to juggle competing priorities.
• 3+ years in customer service; leadership experience is a bonus!

Why You’ll Love It Here:

• Work with a passionate, collaborative team in a respected global brand.
• Opportunities to grow your career and develop your skills.
• A culture built on teamwork, innovation, and pride in your work.

Perks & Benefits:

• Extra leave, sick pay, and bereavement support
• Discounts, referral programmes, and store perks
• Life insurance and company pension
• Free parking, on-site gym, and canteen
• Cycle to work scheme & health & wellbeing programmes
• Enhanced maternity/paternity leave
• Fun company events and more

Experience Required:

• Customer service: 3+ years (essential)
• Team leadership: 1+ year (preferred)

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide information about products and services, troubleshooting issues, and processing orders or returns.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Manage and resolve customer complaints, providing appropriate solutions and alternatives within defined policies.
• Keep records of customer interactions, transactions, comments, and actions taken.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge and company services.
• Collaborate with other team members to share best practices and ensure consistent service delivery.
• Meet personal/customer service team targets for responsiveness and resolution times.
• Escalate complex issues to appropriate departments when necessary.
• Proactively communicate with customers regarding order status, issue resolution, or service updates.
• Contribute to a positive and supportive team environment.

• Proven customer support experience or experience as a client service representative is highly desirable.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency in CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• High degree of professionalism and patience.
• Comfortable working with technology and learning new software systems.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and as part of a remote team.
• Previous experience in a remote work environment is a plus.
• A passion for helping people and delivering outstanding customer service.

• Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
• Handle complex customer inquiries and complaints, providing timely and effective resolutions.
• Monitor team performance metrics (e.g., response times, customer satisfaction scores) and identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Ensure adherence to company policies, procedures, and service standards.
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Manage team schedules, workload distribution, and resource allocation.
• Contribute to the development and refinement of customer service strategies and processes.
• Gather customer feedback and insights to identify opportunities for service enhancement.
• Foster a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and coaching abilities.
• Familiarity with customer relationship management (CRM) software.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding customer service.
• Understanding of key customer service metrics and reporting.
• Ability to work effectively in a team environment.
• A commitment to continuous learning and improvement.
• This hybrid role requires regular presence in our **Coventry, West Midlands, UK** office for team meetings and operational oversight, with flexibility for remote work.

• Leading, coaching, and developing a team of customer service professionals.
• Setting performance standards and monitoring team productivity.
• Handling escalated customer inquiries and resolving complex issues.
• Developing and implementing customer service policies and procedures.
• Analyzing customer feedback and service data to identify trends and areas for improvement.
• Ensuring adherence to service level agreements (SLAs) and quality standards.
• Training new team members and conducting ongoing skill development.
• Collaborating with cross-functional teams to enhance the overall customer experience.
• Reporting on team performance and customer service metrics to management.