What Jobs are available for Customer Service in Lytham St Annes?

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative , rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

• Outstanding Customer Service skills
• Solid administration skills
• Resilient , positive , numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

What You'll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.

• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.

• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.

• Train and mentor new team members on company policies, procedures, and customer service best practices.

• Develop and implement customer service strategies to enhance the overall customer experience.

• Analy s e customer feedback and service trends to identify areas for improvement.

• Collaborate with other departments to streamline processes and improve communication.

• Prepare reports on team performance and customer satisfaction metrics for management review.

• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

• Stay updated on industry trends and best practices in customer service.

What We're Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Role: Customer Service Representative

Location: L3 9QJ

Contract Type: Temporary ongoing

Pay Rate: £15.97 per hour

Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)

Hybrid Working: 2 days per week (after training and competency achieved)

Training: 6 weeks (100% attendance required)

About the Role

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities

* Resolve order entry issues to maximize revenue.

* Monitor workflow ahead of customer-agreed dates across all system queues.

* Identify complex projects early and validate with customers to ensure timely, professional management.

* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.

* Manage project tasks proactively across all products, escalating as needed.

* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.

* Own and resolve escalations from customers or BT departments efficiently.

* Keep customers informed of order progress against milestones.

* Build strong relationships with internal and external stakeholders.

* Own and resolve failed or overdue orders beyond supplier forecasts.

* Escalate failed tasks through agreed paths to expedite resolution.

* Follow all operational procedures consistently.

* Deliver Lead to Sales objectives to drive revenue growth.

* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.

* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.

* Support team members and contribute to overall group performance.

Skills Required

* Strong communication and customer service skills

* Problem-solving and decision-making ability

* Good computer skills (Word, Excel, internal systems)

* Attention to detail and data accuracy

* Knowledge of broadband, cloud, and voice products

* Ability to work independently and as part of a team

Benefits

* Competitive pay and incentives

* Hybrid working options

* Full paid training

* Access to Blue Arrow training portal

* Pension scheme

* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Join Our Team and Make a Difference!

We are currently seeking a Customer Service Administrator to join our dedicated team at the Morecambe branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £24,005 per annum
• Expected OTE: £5,500 per annum, with bonus and commission schemes available.
• Benefits: RI Rewards, bonus scheme and progression opportunities.
• Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Customer Service Administrator Role

As a Customer Service Administrator, you will be a key member of our Administration Team providing accurate data entry for legal contracts. Key responsibilities include: 

• Data entry of contracts for our sales team
• Inputting information into our internal systems and databases
• Assisting with queries from colleagues
• Updating information as and when required
• Working towards and achieving set targets in line with company structure
• Building strong relationships with management, colleagues and internal customers to ensure excellent service levels at all times

Requirements

Customer Service Administrator Requirements:

• Previous administrative experience with good IT skills 
• Good attention to detail as you must work with a high degree of accuracy
• Ability to work using your own initiative and be a good team player
• Ability to work well in a fast-paced environment
• Excellent customer service and communication skills
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

Customer Service Administrator Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,0 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Keywords: Customer Service Administrator, Rentokil Initial, Rentokil, Initial, Pest Control, Hygiene Services, Ambius, Plants, Scenting, Administration, Admin, Data Entry, Customer Service, Full-time, Permanent

Office Administrator - Rentokil Initial

This role comes with a basic salary of £22,500 per annum with the scope to achieve a bonus of £60 per month.

Full-time (37.5 hours) - Monday to Friday

Morecambe - Hybrid Working - home and office-based

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to ,000, tailored to your specific needs.

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 80 countries and providing services that protect people and enhance lives.

As a business, we have a strong focus on the Right People , doing the Right Things and in the Right Way . We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Looking for a role with zero customer interaction and a focus on back-office tasks? Look no further! We're offering a dynamic position where your day-to-day involves managing a shared email inbox for medical and washroom orders, processing contracts, and supporting our Internal Consultants with updating information. Embrace hybrid working with one day in the office and four days at home. Plus, if you're based in Morecambe, you have the flexibility to attend the office more frequently.

Key Responsibilities:

• Managing shared inbox
• Work quickly and efficiently with minimal disruption for the customer/sales team resulting in a speedy resolution.
• Provide a consistent level of high-detail
• Data Entry.
• Monitor your own workloads such as emails and tickets to ensure no request goes unanswered.

Requirements

Key Deliverables:

Essential Skills Required:

• Strong Multi-Tasker
• Strong Time Management skill
• Excellent communication skills – including written and verbal skills
• Able to work under your own guidance 
• A High attention to detail
• Administration or office-based background
• Highly computer literate

Benefits

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Benefit from life insurance and enrolment into our company pension scheme
• Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Uncapped leads commission - although this isn’t a sales job, we appreciate your contributions and reward you for passing on sales leads
• Refer a Friend - to work for Rentokil Initial (can earn up to £1000
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .

• Lead, mentor, and manage a team of remote customer support representatives.
• Develop and implement customer service policies, procedures, and standards to ensure consistent, high-quality support.
• Monitor team performance, set KPIs, and conduct regular performance reviews.
• Handle escalated customer issues, providing timely and effective resolutions.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments (e.g., Product, Engineering) to address customer concerns and improve product offerings.
• Develop and deliver training programs for the support team.
• Manage the implementation and optimisation of customer support tools and technologies (e.g., CRM, ticketing systems).
• Ensure adherence to service level agreements (SLAs) and strive to exceed customer expectations.
• Foster a positive and customer-centric culture within the remote team.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.
• Proven experience managing remote or distributed teams.
• Excellent leadership, coaching, and team-building skills.
• Strong understanding of customer support best practices, metrics, and technologies.
• Exceptional problem-solving, conflict resolution, and communication skills.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Experience with CRM software and helpdesk ticketing systems.
• A proactive approach to identifying and solving customer issues.
• A passion for delivering outstanding customer experiences.