What Jobs are available for Customer Service in Maidstone?

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.

We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Central Government, Healthcare and beyond.

We work in partnership with Canterbury, Dover and Thanet Councils to provide services at a variety of East Kent locations. Civica is a ‘can-do’ organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive for excellent and cost-effective service delivery.

Requirements

We are a busy Customer Service team, which is looking for people with strong communication skills and a commitment to providing a high standard of service to join our friendly team. We are looking for someone who is computer literate and committed to excellent customer service standards, to provide advice to customers about a range of Council Services. Although there is the potential for dealing with customers face to face, the role is pre-dominantly telephone based.

We would welcome applications from people looking to start their careers within Local Government, as well as those with experience. Full time hours are 37 per week. All our posts are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.

All staff are expected to be flexible about which office location they will work from and would be based in either our Thanet, Dover or Canterbury offices and home based working

Essential requirements;

The successful candidates for all our positions need to demonstrate that they are self motivated and able to work well in a busy environment, both within a team and on their own. Ideally you will be have experience of working withing a contact centre environment. Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.

Ability to work from home as well as at one of our local offices

Although this role requires the ability to work from one of our local offices, the ability to work from home is also essential, so access to reliable broadband and a suitable workstation at home, including a private room from which to work with a desk or table and chair is a requirement of the role.

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Benefits

Life at Civica

• Blended working : less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

• Financial Times - Diversity Leader 2022 : We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you!

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Affinity Groups

Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up.  We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business.

The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth.

Requirements

• Design and deliver a high-performing customer service strategy aligned with business goals.
• Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers
• Build, recruit, and scale a high-performing team with clear objectives and KPIs.  Leading and inspiring the team to create a proactive, customer-first culture.
• Drive customer satisfaction and retention by continuously improving service levels.
• Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries.
• Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues.
• Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements.
• Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings.
• Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs).
• Support onboarding of major clients by ensuring smooth handover to the service team
• Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions.
• Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless.

• Implementing a solution where we can sell our contact centre services to existing customers
• Create and maintain a world-class customer service operation.
• Ensure all customer service KPIs are met or exceeded.
• Develop talent within the team to foster growth and accountability.
• Improve resolution times and customer satisfaction scores across channels.
• Drive inter-departmental alignment around customer needs.

• Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team
• Strong understanding of customer service technology (e.g. ticketing systems, CRMs).
• Data-driven mindset with the ability to extract insights and act on them.
• Excellent communication, negotiation, and stakeholder management skills.
• Proactive, hands-on leader with a ‘can-do’ attitude.
• Scale up experience and experience of working with small teams essential
• Minimum 5 years in customer service roles, including 2+ years in management or strategic role.
• Ability to thrive in a fast-paced, high-growth environment.
• Strong planning, organisational, and prioritisation skills.

Benefits

• Competitive salary
• Career development opportunities and ongoing training
• On-site parking
• Supportive and collaborative work culture
• Paid Birthday leave
• Free food and drinks

Sales and Customer Service Associate - No Experience Required - Immediate Starts Available!

Due to rapid growth, our London-based client is actively seeking enthusiastic individuals to join their sales and customer service team. While previous experience isn’t required, a positive attitude and excellent communication skills are essential! With the right character and drive, our client is ready to provide all the training you need. It’s the perfect starting point for building a successful career in sales and customer service.

Would you like the chance to earn much more than minimum wage? Great! To allow you to do this, our client has based your earnings on an uncapped commission plus brand awareness fee model meaning there truly is no limit to what you can earn in these sales and customer service opportunities! As our client continues to grow and develop they would love for you to join in their success!

What our client offers their sales and customer service brand ambassadors:

Skill set development;

• Product coaching
• Customer service
• Business strategy
• Sales techniques
• Team work collaboration
• Presentation and organisational skills
• Industry knowledge
• Problem solving

Also;

• Financial bonus's and incentives to supplement earnings and reward hard work and hitting targets
• Brand awareness fee plus commission earnings
• Busy social calendar with travel opportunities around the UK

This role is best suited to those who thrive in face-to-face interactions and are eager to grow professionally. Our client is seeking individuals ready to develop their skills in Sales, Marketing, Promotions, and Customer Service within face-to-face field sales environments across London.

Experience in the following areas will help you in your new self employed journey with this company - Retail Assistant, Store Assistant, Administration, Warehouse Operative, Administrator, Receptionist, Customer Service, Sales, Retail Manager, Marketing, Sales Assistant, Cleaner, Customer Service Advisor, Direct Sales, Promotions, Events Coordinator or any kind of hotel, front of house, retail or bar experience.

This role is not suitable for candidates still in education (school/College/University), due to availability, our client is seeking candidates that can work 4-5 full days per week.

IMMEDIATE STARTS AVAILABLE - LONDON!

*Please note, by applying to this advert, you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.