2176 Customer Service jobs in Market Drayton
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available
2-month contract role – Immediate start!
About the Role
We’re looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You’ll be the first point of contact for our customers—helping with enquiries, resolving service issues, and ensuring every customer enjoys a positive experience with our products and services.
What You’ll Do
- Respond to customer enquiries through phone, email, chat, social media, and our ticketing system.
- Provide accurate information about products, services, billing, and technical support.
- Guide customers through their order journey, including upgrades, cancellations, and account changes.
- Log and manage all interactions using CRM software.
- Work collaboratively with other departments to resolve customer issues and escalate when necessary.
- Follow up with customers to ensure full resolution and satisfaction.
- Meet and exceed performance targets including response times, customer satisfaction, and first-time resolution.
- Contribute to process improvements that enhance the customer experience.
- Stay up to date with company products, promotions, and policy changes.
About You
You’re someone who genuinely enjoys helping others and takes pride in delivering great service. You’re patient, empathetic, and thrive in a fast-paced environment. You’ll bring a mix of customer focus, communication skills, and technical know-how to the role.
Essential Skills & Experience
- Proven experience in a customer service role, ideally within the utilities or telecoms sector.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a calm and patient approach.
- Understanding of FTTx products , fibre broadband, and home router connectivity.
- Experience using CRM or service desk systems.
- Flexible to work within contact centre operating hours.
- Team player with a positive, customer-first attitude.
Desirable Skills & Experience
- Experience in telecoms , especially fibre broadband products.
- Customer Service NVQ Level 3 or similar qualification.
- Background in a Service Support environment.
- Sales or upselling experience.
- Proficient with computer systems and telecommunications technology.
Why Join Us?
You’ll be part of a supportive team that values collaboration, customer focus, and continuous improvement. We offer opportunities to grow your skills and build your career within a company that’s dedicated to delivering outstanding customer experiences.
If you are ready to start work with a fantastic company apply today!
Company information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
This successful brand is looking for another excellent customer service professional to join the team / work from home, connecting customers with Consultants in branch.
There is a culture of professionalism at this company and of going the extra mile and this is the attitude they are looking for in everyone that joins the business - they always strive to do their best for their customers and, as a company, always want to develop their staff so they can achieve their full potential.
The role
This Work From Home role (you do need to live locally to Shrewsbury) involves following up hot leads from customers that have already requested contact. You will speak to these customers shortly after they have submitted an enquiry and will offer them the opportunity to speak directly with a Consultant in branch. There is no cold calling! On-site training, workshops and coaching available to all employees.
About you:
This role could suit you if you’re from a telemarketing, lead generation, sales or customer service profession - someone that enjoys dealing with people and ensuring that they experience exceptional customer service and care.
- You will be tenacious and enjoy working towards targets as you will be speaking with clients to develop new business and generate opportunities for the Advisors
- You will be resilient and have an entrepreneurial mindset as you will be working closely with management to plan campaigns that maximise new business opportunities and drive lead generation activity
- You will be ambitious - this business promotes within, everyone in a leadership position started out as an Advisor – they will give you all the tools, all they ask from you is the desire to succeed.
Package on offer with this high-end brand
- Annual salary £24,000 for 35hrs pw
- 22 days holiday, increasing to 27 days through service (plus bank holidays)
- Laptop, mobile phone etc supplied
- Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
- Income protection guaranteeing an income for up to 5 years in the event of an illness or injury
- Contributory pension scheme – 5% employer contribution and 5% employee contribution
- Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
- Access to a host of lifestyle and financial benefits that you can choose from; Discounts on gym membership across the UK; Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase; Access to hundreds of high-street retailer discounts
Customer Service Representative
Posted 17 days ago
Job Viewed
Job Description
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Representative
Posted today
Job Viewed
Job Description
Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available
2-month contract role – Immediate start!
About the Role
We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.
WHJS1_UKTJ
Customer Service Representative
Posted today
Job Viewed
Job Description
The Role:
OurCustomer Solutions Centre Advisors are the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time.
With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair so.
WHJS1_UKTJ
Customer Service Representative
Posted today
Job Viewed
Job Description
Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available
2-month contract role – Immediate start!
About the Role
We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.
WHJS1_UKTJ
Customer Service Representative - Technical Support
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software, hardware, and online platforms.
- Guide customers through troubleshooting steps, providing clear and concise instructions.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Identify recurring customer issues and provide feedback to the product development team for potential improvements.
- Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
- Proactively identify opportunities to improve the customer experience and service delivery.
- Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.
- Proven experience in a customer service or technical support role.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent verbal and written communication skills, with a clear and confident tone.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a busy environment.
- Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
- A strong desire to learn and adapt to new technologies and products.
- Ability to work effectively as part of a team.
- High school diploma or equivalent required; further education or certifications are advantageous.
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Customer Service
Posted 11 days ago
Job Viewed
Job Description
Hybrid
Crewe
6 month FTC initially with possibility of permanant position
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.
Key Responsibilities- Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
- Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
- Data Management: Maintain and update customer records with precision and care.
- Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
- Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
- Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
- Compliance & Reporting: Follow data protection procedures and report breaches promptly.
- Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
- Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.
- Excellent written and verbal communication skills
- A compassionate and solution-focused approach
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively
- Solid administrative skills and Microsoft Office proficiency
- Hybrid working available
- Based at head office
This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.
Leanne (phone number removed) or email (url removed)
INDCOM
Customer Service Controller
Posted today
Job Viewed
Job Description
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
The Customer Service Controller role is to drive an outstanding customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.
Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.
Job Description:
Major Job Functions: Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales.
Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date
(20%) Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%) Manage and control job progress at every stage.
Drive 5-star contamination control practices through audits and operational best practice
(5%) Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%) Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%) Identify and exploit opportunities to address safety reworks, priority reworks and servicing /maintenance
at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and
fleet
information. (5%) Timely up-loading of internal drives with data (10%) Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%) Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard.
Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting
(10%)
As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Specific Skills: Customer Service skills and ability to develop strong customer relations Excellent planning and organisation skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills –
Excel, Teams and Outlook essential Works well as part of a team Champions health & safety People leadership
Knowledge: Diesel generator product knowledge Understanding engine/fuel control systems M3/INFOR system skills – training will be given Parts identification through SIS/manuals Parts ordering through part.cat.com Warranty process Commissioning
process
Accountability: Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for rental projects and the branch. Manage and control all rental projects. The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
If you would like to be part of an industry leading organisation then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an
adjustment/accommodation
at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK.
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 3rd November 2025 .
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.
Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
For more information, please download our job profile available on our website.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for…
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognises exceptional customer service
- Career Development and extensive opportunities to progress
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities