What Jobs are available for Customer Service in Marple?

Showing 199 Customer Service jobs in Marple

Customer Service Representative

Manchester, North West interactive investor

Posted 16 days ago

Job Viewed

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Job Description

Permanent

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

  • 7:45–16:15
  • 8:30–17:00
  • 9:00–17:30
  • 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 24th November 2025.

Requirements

To be successful in the role, you will:

  • Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
  • Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
  • You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
  • Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

Essential:

  • Ability to build rapport with customers across all communication channels.
  • Proficient IT skills — ability to navigate a broad range of internal systems.
  • Confidence in working independently and making decisions, including appropriately escalating issues.
  • Ability to multitask — navigating different systems and processing information while talking to customers.
  • A team player — supporting colleagues and promoting a positive work environment and team spirit.
  • Enthusiasm to keep learning and developing your skills.
  • Ability to provide the best service experience for customers via phone, written channels, and social media.
  • Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

Desirable:

  • Experience with Consumer Duty Outcomes.
  • Knowledge of our products and how they work.
  • Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

  • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
  • Life Assurance and Group Income Protection
  • Private Medical Insurance – Provided by Bupa
  • 25 Days Annual Leave, plus bank holidays
  • Staff Discounts on our investment products
  • Personal & Well-being Fund – Supporting your physical and mental wellness
  • Retail Discounts – Savings at a wide range of high street and online retailers
  • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

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This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manchester, North West interactive investor

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

  • 7:45–16:15
  • 8:30–17:00
  • 9:00–17:30
  • 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

  • Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
  • Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
  • You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
  • Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

  • Ability to build rapport with customers across all communication channels.
  • Proficient IT skills — ability to navigate a broad range of internal systems.
  • Confidence in working independently and making decisions, including appropriately escalating issues.
  • Ability to multitask — navigating different systems and processing information while talking to customers.
  • A team player — supporting colleagues and promoting a positive work environment and team spirit.
  • Enthusiasm to keep learning and developing your skills.
  • Ability to provide the best service experience for customers via phone, written channels, and social media.
  • Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

  • Experience with Consumer Duty Outcomes.
  • Knowledge of our products and how they work.
  • Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

  • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
  • Life Assurance and Group Income Protection
  • Private Medical Insurance – Provided by Bupa
  • 25 Days Annual Leave, plus bank holidays
  • Staff Discounts on our investment products
  • Personal & Well-being Fund – Supporting your physical and mental wellness
  • Retail Discounts – Savings at a wide range of high street and online retailers
  • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manchester, North West interactive investor

Posted 23 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

WHO WE ARE:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

  • Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
  • The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

7:45–16:15

8:30–17:00

9:00–17:30

9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

·    Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.

·    Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.

·    You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.

·    Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

  • Ability to build rapport with customers across all communication channels.
  • Proficient IT skills — ability to navigate a broad range of internal systems.
  • Confidence in working independently and making decisions, including appropriately escalating issues.
  • Ability to multitask — navigating different systems and processing information while talking to customers.
  • A team player — supporting colleagues and promoting a positive work environment and team spirit.
  • Enthusiasm to keep learning and developing your skills.
  • Ability to provide the best service experience for customers via phone, written channels, and social media.
  • Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

  • Experience with Consumer Duty Outcomes.
  • Knowledge of our products and how they work.
  • Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

  • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
  • Life Assurance and Group Income Protection
  • Private Medical Insurance – Provided by Bupa
  • 25 Days Annual Leave, plus bank holidays
  • Staff Discounts on our investment products
  • Personal & Well-being Fund – Supporting your physical and mental wellness
  • Retail Discounts – Savings at a wide range of high street and online retailers
  • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Halifax

Halifax, Yorkshire and the Humber Covea Insurance

Posted 3 days ago

Job Viewed

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Job Description

Customer Service Representative - Halifax

Ready to turn your Customer Service skills into a career you'll love?

Join our award-winning team at  Covéa Insurance   as a  Customer Service Representative   in our  Claims & Operations Team  - and become the friendly, trusted voice that helps our customers when they need it most.

We’re not just another insurance company. We’re a team of passionate people who care deeply about protecting what matters — homes, cars, businesses, and most importantly,  our customers .


What's the role all about?

You’ll be at the heart of our customer experience, helping people through life’s unexpected moments with empathy, clarity, and confidence. Whether it’s answering queries, resolving claims, or offering reassurance, you’ll make a real difference every single day.

No insurance experience? No worries.
We’ll give you all the training and support you need to thrive. If you’ve got a natural flair for customer service and love helping people, we want to hear from you!

This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration — it’s how we build strong teams, spark ideas, and support your growth.

What you'll be doing:

  • Delivering outstanding customer service via phone and email
  • Building trust through honest, empathetic conversations
  • Making quick, informed decisions in a fast-paced environment
  • Spotting and preventing fraud to protect our customers and business
  • Following industry standards and regulations
  • Pitching in with extra tasks based on your strengths and interests

What you'll bring:

  • A passion for helping people and solving problems
  • Brilliant communication skills — written and verbal
  • Empathy, patience, and a positive attitude
  • Strong attention to detail and confidentiality
  • A team-first mindset and a drive to succeed
  • Flexibility and adaptability in a dynamic environment

    Not sure if you tick every box?
    That’s okay! If this role excites you and you think you’d be a great fit, we’d love to hear from you. We’re all about building diverse, inclusive teams where everyone can thrive.

Why Covéa?

We’re proud to offer a workplace where  everyone belongs . We celebrate individuality, champion diversity, and empower our people to be their best selves.

Here’s just a taste of what you’ll get:

  • Flexible working   – 36.25 hours/week with flexitime & hybrid options
  • Annual pay review   + performance bonuses (up to 30%)
  • Generous holidays   – 25–27 days + bank holidays, with buy/sell options
  • Pension perks   – 7.5% employer contribution (up to 9% with yours)
  • Private medical cover , 24/7 Virtual GP, health checks & more
  • Career development   – training, qualifications & apprenticeships
  • Wellbeing support   – mental health resources & financial guidance
  • Tusker Car Scheme , gym discounts, Cycle to Work & retail offers
  • Inclusive culture   – employee-led groups, real action, and ongoing learning


Apply today and be a part of something meaningful.
 

As a  Disability Confident Employer , we’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we’re here to help.
 

Please note:   Applicants must currently reside in the UK and have full, unrestricted right to work. We’re unable to offer visa sponsorship for this role.

Salary:

£24,150

Working hours:

36.25

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Senior Customer Service Representative

M1 4NR Manchester, North West £24000 Annually WhatJobs Direct

Posted today

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Job Description

full-time
Our client, a dynamic and growing company, is seeking a motivated and experienced Senior Customer Service Representative to join their team in Manchester, Greater Manchester, UK . This role is ideal for an individual who is passionate about providing exceptional customer support, possesses strong problem-solving skills, and is eager to take on additional responsibilities within a supportive team environment. You will act as a point of escalation for complex customer issues and contribute to training and mentoring junior team members.

Key responsibilities include:
  • Handling a high volume of inbound customer inquiries via phone, email, and chat in a professional and timely manner.
  • Resolving customer issues and complaints effectively and efficiently, aiming for first-contact resolution.
  • Providing detailed product and service information to customers.
  • Assisting in the training and onboarding of new customer service representatives.
  • Acting as a point of escalation for complex customer issues, troubleshooting problems, and offering appropriate solutions.
  • Documenting all customer interactions and resolutions accurately in the CRM system.
  • Identifying opportunities to improve customer service processes and customer satisfaction.
  • Gathering customer feedback and relaying it to relevant departments for product and service enhancements.
  • Maintaining a high level of product knowledge and understanding of company policies.
  • Contributing to team goals and objectives, fostering a collaborative and positive work environment.
  • Assisting with administrative tasks as required by the Customer Service Manager.
The ideal candidate will have a minimum of 3 years of experience in a customer service or customer support role, with a proven track record of handling complex inquiries and customer escalations. Excellent communication, active listening, and interpersonal skills are essential. Strong problem-solving and decision-making abilities are required. Proficiency with CRM software and standard office applications is necessary. The ability to work effectively both independently and as part of a team is crucial. A patient, empathetic, and customer-focused attitude is paramount. This hybrid role offers a great balance between in-office collaboration and remote flexibility, allowing you to contribute your expertise while maintaining a healthy work-life balance. Join our client's dedicated team and make a real difference in customer satisfaction.
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Apprentice Customer Service Representative (No Remote)

M1 1JW Manchester, North West WhatJobs Direct

Posted today

Job Viewed

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Job Description

apprenticeship
Our client is a forward-thinking company looking for enthusiastic and dedicated Apprentice Customer Service Representatives to join their team in Manchester, Greater Manchester, UK . This is a fantastic opportunity for individuals seeking to start a career in customer service, offering comprehensive on-the-job training and formal qualifications.

Responsibilities:
  • Handle incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
  • Provide information about products and services, resolving customer queries efficiently.
  • Assist customers with orders, account inquiries, and general support needs.
  • Learn and utilize customer relationship management (CRM) software to log interactions and track issues.
  • Follow established customer service protocols and procedures.
  • Escalate complex issues to senior team members or relevant departments when necessary.
  • Contribute to maintaining high standards of customer satisfaction.
  • Participate actively in training sessions and workshops to develop customer service skills.
  • Build rapport with customers, creating positive and lasting relationships.
  • Understand and adhere to company policies and procedures.
  • Assist with administrative tasks related to customer service operations.
  • Work collaboratively with colleagues to achieve team objectives.
  • Provide feedback to supervisors on common customer issues or suggestions for improvement.
  • Maintain a professional and helpful demeanor at all times.
  • Contribute to a positive and supportive team environment.
Qualifications:
  • A strong desire to learn and develop a career in customer service.
  • Excellent communication and interpersonal skills, with a friendly and approachable attitude.
  • Good listening skills and the ability to empathize with customer needs.
  • Basic IT literacy, including familiarity with email and web browsing.
  • An enthusiastic and proactive approach to work.
  • Ability to follow instructions and learn new processes quickly.
  • Reliable and punctual, with a strong work ethic.
  • A willingness to work as part of a team.
  • Previous customer-facing experience, such as retail or hospitality, is beneficial but not required.
  • Must be eligible to undertake an apprenticeship (e.g., not currently in full-time education).
  • A commitment to completing the apprenticeship program and achieving the relevant qualifications.
  • Resilience and the ability to remain calm under pressure.
This apprenticeship offers a structured pathway to a rewarding career in customer service. You will gain valuable skills, earn a qualification, and become an integral part of a supportive team. Join us and start building your future in a company that values its people.
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Customer Service Advisor

Middleton, North West £26000 Annually KAT Recruitment

Posted today

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Job Description

permanent

My client is looking for a full time and permanentCustomer Support/Service Specialist, to join their dedicated and hard working Customer Service Team based at their Manufacturing facility in Middleton. They are looking for someone with good attention to detail, enjoys working in fast paced environments and likes to be part of a successful team. This role is a permanent position and can offer you some sustainability, away from temporary customer service roles. Hybrid working is offered after you training period with 2 days working from home allowed.

Duties and Areas of Responsibilities:

  • Maintains and updates general customer data and pricing in the operating system.
  • Manages and enters orders daily.
  • Resolves any customer problems or complaints in a timely manner.
  • Provide quotations to customers.
  • Handles freight quotes.
  • Handles daily invoicing.
  • Manages intercompany orders (communication with sister companies about orders).
  • Works closely together with Production, Sales, Accounting and Shipping departments.
  • Knowledge, Skills, Abilities.
  • Excellent interpersonal skills.
  • Highly organized and disciplined.
  • Ability to work in a very fast-paced multi-cultural environment.
  • Strong client-facing and communication skills.
  • Excellent knowledge of Microsoft Office Products.
  • Hands-on mentality.
  • Excellent work ethic and a strong sense of urgency.
  • Excellent problem-solving skills.
  • Excellent written and verbal skills.

You will be working typical office hours of 9-5 Mon-Fri.If you have any further questions about the role, please contact Keith Tottingham @ KAT Recruitment.

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Customer Service Advisor

Wilmslow, North West £24500 Annually Pickles Recruitment

Posted today

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Job Description

permanent
Customer Service Advisor - £24,500
 
An opportunity has arisen for a team player with resilience, empathy and a knack for multitasking and problem solving to join the customer services team in our newly renovated Wilmslow office

As a Customer Service Advisor, you will be dealing with contractor queries by phone, email and other digital communication methods. Daily queries range from payment calculations, tax information to online account access help. You will also be responsible for:
  • A proactive management of customers' needs.
  • Understanding customer needs and effectively managing customer queries
  • Understanding how multiple areas of the business operate and how this impacts our contractors being paid
  • Problem solving
  • Developing and maintaining relationships with other departments within the company
We're looking for people that have experience in high-pressure environments such as retail, hospitality, complaint handling or other environments where your strength as a problem solver really comes into play.
The office and department is looking to change how we work and as part of this, people who are driven to challenge process and take responsibility for workflows would be a valuable skill we are looking for.
The ideal personal characteristics we look for:
  • Team player
  • Able to multitask
  • Ability to remain calm under pressure
  • Analytical
  • Competent
  • Keen to learn and develop
  • Able to identify and prioritise tasks
  • Good telephone manner
In return, we will offer you

  • Team and individual incentives
  • Social events
  • Diverse, friendly and active workplace
Job Types: Full-time, permanent
Monday - Friday 9am-5:30pm plus excellent benefits and progression
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Customer Service Advisor

Cheshire, West Midlands £14 Hourly Pontoon

Posted 2 days ago

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Job Description

contract

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : November 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

  • 14.47 per hour , with weekly pay
  • Free on-site gym with shower and changing facilities
  • Hybrid working - up to 3 days from home after your first 6 months
  • Structured training and opportunities to grow into permanent roles
  • Holiday allowance
  • Central location - easy access to public transport
  • Discounts on shopping, travel, entertainment and more
  • Wellbeing support - dedicated resources to help you thrive at work
  • An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

  • Taking calls from existing customers with questions about their accounts
  • Providing clear, friendly, and accurate support
  • Guiding customers through next steps or directing them to specialist teams
  • Helping people in vulnerable circumstances with care and sensitivity
  • Following simple procedures to keep customer information secure
  • Keeping accurate records and updating customer details

What We're Looking For

  • Great communication and listening skills
  • A positive, customer-first attitude
  • Confidence in handling calls and solving problems
  • Willingness to learn and work as part of a team
  • A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

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Customer Service Advisor

Greater Manchester, North West £14 - £16 Hourly Michael Page

Posted 3 days ago

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Job Description

temporary

The Customer Service Advisor role focuses on providing excellent support and assistance to customers within a not-for-profit environment. This temporary position in Bolton requires an individual with a customer-first approach and the ability to handle inquiries efficiently.

Client Details

This is a respected not-for-profit organisation operating in the Bolton area. As a medium-sized entity, it is committed to delivering outstanding services to the community while fostering a collaborative and professional work environment.

Description

What you will be doing:

  • Respond to customer enquiries, complaints, and service requests to a high standard.
  • Handle a variety of issues.
  • Provide accurate information and resolve customer concerns effectively.
  • Maintain up-to-date records of customer interactions and transactions.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow organisational guidelines and policies in all communications.
  • Support the team in achieving customer satisfaction goals and targets.
  • Assist with administrative tasks related to customer service operations.
  • Deliver a professional and courteous service at all times.

Profile

A successful Customer Service Advisor should have:

  • Previous experience in a customer service or related role.
  • Excellent communication and problem-solving skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong organisational and multitasking abilities.
  • Proficiency in using customer service software and tools.
  • A friendly and professional demeanour when dealing with customers.

Job Offer

  • Competitive pay rate.
  • Opportunity to work within a not-for-profit organisation.
  • A temporary role offering flexibility and valuable experience.
  • Supportive and inclusive team environment in Bolton.

If you are passionate about customer service and want to contribute to a meaningful cause, apply now to join this rewarding role in Bolton.

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