1249 Customer Service jobs in Merseyside

Delta Services has been trading since 2001 and is one of the UK's most successful wholesale and online Construction & Trade supply companies. Based in Bromborough on the Wirral, they are expanding their B2B business and require an experienced Customer Service Representative. The working environment in Bromborough is very pleasant with a local Retail Park and Countryside. Hours 08.00am to 5.00pm, Monday to Friday. (Friday 4.30!)Full product training will be given.

The role of the B2B Customer Service Representative:

They require an experienced and trained internal Customer Service Advisor to join a successful team in handling incoming sales & service enquiries and maximise all opportunities.They operate three Online Stores and a Wholesale business. This is a dynamic role with an extensive client database and an ambitious expansion programme.

B2B Customer Service Representative Responsibilities:

• Providing first class Customer Service to our existing and potential clients, supporting the Team handling Incoming Enquiries and Maximising the product range.
• Online Administration & Logistics communication & reports.
• Achieve key team KPIs and promotional activity.

Requirements of the B2B Customer Service Representative.

• Previous B2B Customer Service experience is important, the role requires a highly organised, trained, dynamic, self-motivated person that can "get the job done".
• Communication and people skills are critical with a passion for Customer satisfaction.
• Please Only Apply if you have the required Experience and are a good communicator & ''team player''.
• This is an excellent career opportunity for a person that wants to grow with the business and achieve ambitions.

B2B Customer Service Representative Benefits:

• Basic salary of 27,000 - 28k depending on experience.
• Half yearly bonus scheme.
• Excellent career opportunities, Management of the future.
• External Training development provided.

If you are Experienced and meet the requirements for this B2B Customer Service role, please apply today!

Delta Services is an equal opportunity employer.

Job Title: Customer Service Representative

Location : Neston, Cheshire

Salary: £25,000 per annum

Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm

Who are we?

JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision.

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Role: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Working hours: 37.5 hours per week 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm

Salary : 25,877 - 27,515 plus up to 2,000 performance related bonus per annum

The Renewals & Customer Service Representative role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

What you will be doing:

• Reviewing an allocated renewal invite list
• Invite policies compliantly.
• Check policy data accuracy
• Ensure client records are updated appropriately
• Review a fair analysis of the market
• Handling Inbound & Outbound Calls
• Renew Policies motor policies compliantly
• Auto Renew motor policies compliantly
• Sell Added Value Products Compliantly
• Respond to Customer Renewal Queries

What we're looking for:

• Excellent IT and data entry skills
• Good standard of numeracy and literacy
• Ability to communicate well
• Great attention to detail
• Excellent administration skills
• Previous sales or customer service experience
• Insurance experience is preferable but not essential as full training will be provided
• Excellent customer service skills, incorporating a confident and pleasant phone manner
• Good organisational skills and ability to prioritise own workload effectively
• Target driven
• Proficient computer skills including Microsoft Excel, word and Outlook.
• Highly self-motivated
• Pro-active thinker, able to solve problems independently as they arise
• Ability to communicate well at all levels both verbally and in writing
• Polite and professional
• Work to targets/KPI
• Team Player

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
  • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

Please click the 'APPLY' button to submit your CV for this role.

Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role.

Role: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Working hours: 37.5 hours per week 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm

Salary : £25,877 - £7,515 plus up to ,000 performance related bonus per annum

The Renewals & Customer Service Representative role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales envir.

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Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Customer Service Advisor  

£12.60 - £3.00 p/h DOE

Part-Time Evenings & Weekends  

Well Established Business

Worsley Area

Our client is a forward-thinking company who are seeking Outbound Sales Advisors to join their team during this busy period. Working 20 hours per week  between the hours 4pm - 8pm Monday - Friday & Weekends available.   You must be available for an immediate start.

Key Responsibilities for Customer Service Advisor job;

• Make outbound calls and follow up on our customer’s quotation requests via the  website.
li>All outbound calls are following up on warm leads.
• Handle inbound calls from customers looking for a quotation and advice.
• Build rapport, understand customer needs, and offer tailored solutions.
• Achieve and exceed targets with the opportunity to earn an uncapped bonus.

Key Skills required for Customer Service Advisor job;

• Proven experience in an outbound customer service role
• Experience in a Call Centre environment would be advantageous
• Confident communicator
• A self-motivated attitude with the ability to work towards targets.
• Excellent customer service skills and a professional approach.

Customer Service Advisor | Part-Time Temporary | Immediate Start | £12.60 3.00 per hour

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | 25,500

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!

CUSTOMER SERVICE ADVISOR BENEFITS:

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: 3 Week rota:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

APPLY NOW!

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