942 Customer Service jobs in Merthyr Tydfil County Borough

Customer Service Administrator needed - Secure role supporting the commercial team.

Tired of job uncertainty? We are partnering with a stable, growing business seeking a talented Customer Service Administrator to join their close-knit team.

What makes this opportunity stand out?

Picture yourself in a role where your organisational skills make a difference. You will provide key administrative support to a successful commercial team, ensuring everything runs smoothly, while enjoying genuine job security and a friendly work environment.

Your rewards:

• 25,000-27,000 salary (dependent on experience).
• 23 holidays plus the eight Bank Holidays, increasing to 25 days with service.
• An annual bonus scheme to reward your hard work.

A typical day as the Customer Service Administrator:

You will start by checking customer enquiries, ensuring each one receives prompt attention. Throughout the day, you will answer the telephone, process orders, prepare quotations, and keep the CRM system updated. Your telephone and email skills will shine as you build relationships with customers.

Perfect for you if you have:

• Customer service and administration experience
• GCSEs in English and Maths (C or above)
• Experience with Word and Excel

Why wait?

Great customer service administrators keep businesses thriving. If you are ready for a secure position where your skills are valued, apply now!

Apply today - interviews taking place soon!

By clicking Apply you accept our privacy policy (see the link below or visit the footer of our website) and give permission for Sigma to contact you via email, phone & SMS regarding this job, other jobs and general recruitment services. Location & postcode of advert are approximate. Privacy Policy: (url removed)

Customer Service Advisor – Student Accommodation (Temporary Role)
Location: Cardiff
Dates: 1st September – 7th September (7 days)
Hours: 9:00am – 6:00pm (8 hours/day)
Pay Rate: £12.30 per hour

We are looking for friendly and proactive Customer Service Advisors to support a busy student accommodation site during the September check-in period.

Key responsibilities include:

• p>Welcoming students and assisting with the check-in process

• Answering queries and providing information about the site and local area

• Managing key handovers and logging any maintenance issues

• Ensuring a smooth, positive move-in experience for all residents

What we're looking for:

• Excellent communication and interpersonal skills

• A calm, helpful attitude in a fast-paced environment

• Previous customer service experience is preferred

• Must be available for all 7 days of the assignment

This is a great short-term opportunity to gain experience in a vibrant, people-focused environment.

Customer Service Agent
Cardiff City Centre
24,000- 28,000

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for their customers providing exceptional service and support in the insurance sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience and fostering long-term relationships.

Responsibilities

• Respond promptly to customer inquiries via phone ensuring interactions are handled professionally.
• Analyse customer issues and provide appropriate solutions or escalate as necessary.
• Maintain accurate records of customer interactions, ensuring all information is up-to-date and accessible.
• Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
• Stay informed about product offerings and industry trends to provide knowledgeable assistance to customers.
• Participate in training sessions to develop skills and knowledge relevant to the financial services industry.

Requirements

• Proven experience in a customer service role, preferably within the insurance or financial services sector.
• Strong communication skills with the ability to convey information clearly and concisely.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to learning and personal development within the role.

If you feel this role is the RIGHT next move for you, please apply now and we will be in touch.

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Manager

Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!

We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment.

This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.

As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.

Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends.

Your responsibilities as a Customer Service Manager:

• Coach and develop a team of 10 - 15
• Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
• To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions
• To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
• Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
• Have a full understanding of the health & safety obligations
• To aid with your customer needs and identify new areas in how you can improve the customer's experience
• To promote the company's vision and values
• Provide excellent customer service and treat them fairly
• Provide a positive attitude to wars company changes

Your skills / experience as a Customer Service Manager:

• Previous experience in managing a team
• Experience in a FCA regulated environment
• Proven track record of motivating individuals / team
• Understanding of insurance (Not essential but preferred)
• Ability to read and understand data analysing team performance
• Excellent problem-solving skills
• Experience in performance management
• Hands on approach
• Excellent verbal and written skills

Benefits:

• Basic salary up to 40k (Depending on experience)
• Sick pay
• Private dental insurance
• Employee discount
• Discounts on travel
• Gym membership
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexible schedule
• Life insurance
• Private dental insurance

Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Port Talbot
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

Customer Service Advisor, Permanent, Tonyrefail

We are seeking a Customer Service Advisor for a company based in Tonyrefail. The position is a mix of account management, order processing, customer service and administration. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.

The Role:

This position involves communicating with customers and suppliers via phone calls (and email too). Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details. While sending an email might cause delays, a brief phone call can resolve matters swiftly.

• Managing your designated key customer accounts
• Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
• Providing pricing and product information to your customers via email
• Responding to emails and taking incoming phone calls
• Updating the quotation system with information, such as volume, quantities and technical specifications
• Matching invoices with delivery notes
• Collaborating with the wider team regarding stock updates and deliveries
• Ensuring all customer information, is entered accurately on the CRM system

The Person:

We are looking for individuals who can bring a diverse set of strengths to the team. If you have a background in kitchen, furniture, or carpet retail settings, or if you have experience in commercial or manufacturing roles that involve order processing and managing repeat customers, we encourage you to apply. Here are some key skills and attributes we are seeking in potential candidates:

• Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
• Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
• Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
• Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
• Team player: Willingness to collaborate with team members, support colleagues, and contribute to a positive work environment
• Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).

Additional Information:

• This is a full time office based role
• Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
• Early Friday finish (on rota), if working compressed hours
• No weekend working
• Salary up to 29,000 depending on experience
• Flexible holidays
• Increasing holiday entitlement
• Additional days holiday for your birthday
• Life insurance, company pension scheme
• Discount shopping via Perks at Work
• Casual dress on a Friday

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie.

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off

Your new role:

• Be the first point of contact for Exponential-e customers
li>Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
• Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed:

< i>Strong customer service focus with excellent verbal and written communication skills
• Proven problem solver with strong analytical and trend analysis skills
• Positive and professional attitude

What we offer:

• Career progression opportunities
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club