109 Customer Service jobs in Midlothian

Salary: From £28,000-£8,000 per year

Claims Customer Service Representative

Salary: From 8,000

Monday-Friday, 9am - 5pm

Standard Life House, Edinburgh

What does the role entail?

You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

The Claims Team are responsible for the handling of health, disability or bereavement claims which require gathering supporting medical evidence, assessing evidence and making a claims

decision based on the information gathered and the benefits provided by the customer's policy/policies.

We're looking for individuals with:

• Demonstratable experience in a claims CSR role within the pensions, life insurance or investment sectors.
• Proven expertise in handling sensitive customer situations with professionalism and empathy.
• Strong working knowledge of pensions industry and other retirement products.
• Strong communication and problem-solving skills, with the ability to explain complex information clearly.
• Familiarity with FCA regulations, data protection, and complaint handling procedures.
• High level of accuracy and thoroughness in reviewing documentation.
• Ability to identify discrepancies and potential fraud.
• Ability to explain complex information clearly and concisely

We support our colleagues with competitive benefits:

• We are a Real Living Wage employer
• No weekend or evening work
• 31 days annual leave (including UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest-free season ticket loans

Our people are.

• Committed to deliver good customer outcomes in a relevant and customer focused way.
• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with other great people and create a supportive workplace
• Passionate about learning and sharing knowledge to enhance skills and develop best practices

Who is Diligenta?

Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, ReAssure, AVIVA, M&G Prudential and Nest. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to our journey.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Do you hold valid Right to Work in the UK?

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Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?

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Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?

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Have you been referred for this position by Diligenta Employee?

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• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively and efficiently.
• Provide detailed information about products and services.
• Handle escalated customer issues with patience and understanding.
• Mentor and train new and existing customer service representatives.
• Document all customer interactions and feedback accurately in the CRM system.
• Identify and report on customer trends and feedback to improve services.
• Contribute to the development and maintenance of customer service best practices.
• Achieve and exceed individual and team performance metrics.
• Proactively identify opportunities to enhance the customer experience.

• Previous experience in a customer service role, with proven ability in handling complex queries and escalations.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to remain calm and professional under pressure.
• Empathy and a genuine desire to help customers.
• Ability to work independently and as part of a team.
• Experience in mentoring or training junior staff is advantageous.
• Good understanding of common IT troubleshooting.

We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Edinburgh Sighthill Click & Collect branch and help customers get excited about our products.

We offer:

• £24,500 + performance-related bonus of up to £7,800 per annum
• 33 days' annual leave
• Flexible working hours
• Generous employee discounts
• Private health care and sick pay cover
• Maternity and paternity packages

Hours

You'll work a five-day week on a set rota that includes weekends (39.5 hours per week)

About the role

Passionate about cars? Great. Passionate about customer service? Even better.

As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.

This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Essential Skills

• Full of energy and enthusiasm, with great people skills
• Good attention to detail when handling documentation
• A confident communicator who understands that a positive attitude gets great results
• Willing to learn and work with our branch network to ensure our customers have a great experience
• The ability to go the extra mile From contacting our customers soon after they buy to arranging their handover, you'll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
• A full UK driving licence
• Happy working on your own initiative, to problem solve and maximise handovers and purchases
• Ability to take ownership of situations all the way through to resolution

Day-to-day duties

• Completing the handover and purchase of cars for our Click & Collect service
• Preparing handovers for the day ahead
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers
• Encouraging customers to share their experiences on social media
• Helping the customer familiarise themselves with their new vehicle
• Helping customers sell their car through our Sell Your Car service
• Learning about different vehicles and manufacturers
• Providing relevant information and being there for our customers when assistance is required

You'll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Are you ready to take the next step in your career and join a fast-paced, high-energy team where your hard work is recognised and rewarded? We're on the lookout for motivated, ambitious, and confident individuals to become the face of our business as Customer Service Advisors.

This is more than just answering calls – it's about building relationships, delivering exceptional service, and helping our customers while developing your own career. If you're driven, enthusiastic, and thrive in a sales-focused environment, this role could be the opportunity you've been waiting for.

What You'll Be Doing:

• Engaging with customers and providing first-class service.
• Handling enquiries, resolving issues, and promoting products and services that add real value.
• Working towards targets in a supportive, team-driven environment.
• Building rapport and leaving a lasting impression on every customer interaction.

What We Offer:

• Full-time and part-time hours – flexible to suit your lifestyle.
• Monday to Friday – no late nights or weekend shifts.
• Uncapped progression opportunities – develop new skills, climb the career ladder, and achieve your goals.
• Ongoing training, mentoring, and professional development designed to set you up for success.
• A vibrant, inclusive, and supportive workplace where no two days are the same.

What We're Looking For:

• Strong communication skills and a natural ability to connect with people.
• A motivated, proactive attitude and a desire to succeed.
• Resilience, adaptability, and the ability to thrive in a target-driven environment.
• Previous experience in sales, customer service, or retail is a bonus – but full training is provided.

If you're ambitious, energetic, and ready to learn, this is your chance to join a company that will invest in you, challenge you, and reward you.

Apply today and start your journey towards a career with real growth, recognition, and opportunity.

Job Types: Full-time, Part-time, Permanent

Pay: £13.00-£15.00 per hour

Benefits:

• Company pension
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person

Proposed Interview Date: Week Commencing 3 November 2025

Closing Date: Sunday 26 October 2025

Contract Type: Temporary until 30 November posts available)

Salary: FC4 £25, £8,175.91

Working Pattern: 36 hours per week

Location: Bankhead Central, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at .

Job Details

This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.

You will earn a competitive salary of £ , 8,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail

This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

The Person

You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.

You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail .

We are holding a Fife Council jobs fair on Wednesday 8th October from 10am - 2pm at the Glen Pavilion in Dunfermline. This is a great opportunity to meet face to face with Hiring Managers and learn more about the type of vacancies that are available and what it's like to work in local government. There will also be a chance to get support from our job clubs and employability teams who can offer help with our online application process. Please pop along on the day to find out more.

For further information please contact: Nicci Drysdale - or Michele Waters -

Customer Service Assistant - 16 hours

SPAR Leven

About us…

At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us.

Our Customer Service Assistants work as a team; together we provide everything from tonight's dinner to 'Food to Go', to the communities we serve.

We are open 7 days a week from early morning until late at night so flexibility is important; you might need to work some mornings, evenings and weekends.

About you…

We are looking to enhance our store team with great communicators and customer focused people who deliver friendly and efficient customer service every time. Although retail experience within the grocery sector is a plus, don't worry it's not essential as we'll ensure that you have all the training you need to do an amazing job.

In return, we offer flexible hours and benefits including 10% staff discount and career opportunities.

We are an equal opportunities employer and welcome applications from all sections of the community.

How you serve the community…

• Put our customers first by providing service, help and advice
• Unpack deliveries and re-stock the shelves
• Actively sell and promote offers to customers
• Serve in our 'Food to Go' CJ's counter
• Maintain excellent standards of store hygiene and compliance

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Inspire on a full time basis, contracted to 37.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Could you bring your spark to Inspire? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Inspire and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Job Reference: com/2708/ / /R/BU #SCOT #Inspire

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength

Have you ever fallen victim to fraudulent activity on your account? Experienced that heart stopping moment, the feeling in the pit of your stomach when you see unexpected activity on your statement? NatWest Group are looking for customer focused and self motivated individuals to join their Edinburgh team in the fight to protect customers like you and your family from financial harm. You can make a difference

Initially a 12 month temporary assignment with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by identifying and stopping fraudulent activity. Not only can you finish the day knowing you have made a real difference, you will also be generously compensated for the work you do -

• Standard Pay Rate: £13.75 per hour; plus shift allowance payments for working outside core business hours (up to £6.81 p/hr for some shifts).
• Start date: 3rd November 2025
• Location: NatWest Gogarburn, 175 Glasgow Road, EH12 9SB
• You'll work 35 hours over 5 days between the hours of 8am and 10:00pm, Monday to Sunday and will include some bank holidays. We'll discuss your hours in more detail at interview stage.
• First class training provided – Once you are up to speed and consistently achieving the required performance levels, you will be considered for hybrid working where you will be required to be in the office 6 days a month and can work from home the rest of the time.

Key responsibilities:

• You'll be utilising high-risk identification strategies to detect fraudsters and protect genuine customers from becoming victims of financial crime. That way you can help NatWest's customers remain safe.
• You'll be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate.
• You'll be actively participating in initiatives to improve customer service, processes and procedures.

The skills you will need:

• Previous customer service and telephony experience
• Ability to work in an extremely fast-paced environment whilst managing phone calls with the customers to reach a solution
• Excellent written and verbal communication skills
• Excellent attention to detail with the ability to quickly assess information and multi-task
• Strong IT Competency (Microsoft office and data entry) – will be operating across multiple systems and screens whilst on calls with customers
• Ability to work well within a team

Benefits:

• Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

Next Steps:

• Complete our short application process today, you will then be invited to completed a multiple choice assessment. If successful you will be invited to complete a recorded video interview containing 3 questions.
• If your application is successful you will be invited to a telephone screening call with a recruiter from AMS.
• Best of luck, we look forward to receiving your application.

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: £13.75 er hour

Benefits:

• Canteen
• Free parking
• On-site gym
• On-site parking
• Transport links

Work Location: In person

Based: Edinburgh (Hybrid 3 Days Office 2 Days Remote)

Temporary Contract to End of January (Possible Extension/Permanent Contract)

Are you a problem-solver who thrives in a fast-paced, people-focused environment? Do you love turning challenges into solutions and making customers smile? Then our clients Customer Service Team wants you!

What you'll be doing:

You'll be at the heart of the business, managing customer interactions from start to finish and ensuring every experience is seamless. From supporting front-line sales teams to collaborating with colleagues across the UK, no two days are the same!

What makes this role exciting:

• Be part of a team where your ideas and energy make a real impact
• Interact with customers daily and support a variety of internal stakeholders
• Learn, grow, and develop your skills in a fast-moving, supportive environment
• Hybrid working: 3 days in the office, 2 days from home

Who we're looking for:

• A positive, can-do attitude
• Strong problem-solving skills and the ability to think on your feet
• Excellent communication and listening skills
• Customer service experience is a bonus, but your behaviours matter more

Why you'll love working with our client:

A fast-paced and ever-changing environment, with opportunities to develop your skills, meet amazing people, and be part of an exciting company. They work hard to provide the best service for their customers, but they also make sure to have fun along the way!

If you're ready to make a difference, bring your energy, and join a team that's all about solutions and smiles, we want to hear from you!