1049 Customer Service jobs in Newark on Trent

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 17.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2008/95114001/52284390/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Having secured a number of large contracts, and established their reputation in the industry, our client is a chartered surveying practice specialising in sustainable construction and retrofit. They are looking for a highly motivated, and organised Customer Service Manager to lead the customer service team, who are responsible for appointment scheduling operations.

What’s in it for you / benefits:
• £28,000 - £35,000 per annum
• Quarterly bonus and benefits package for hitting targets
• 8:30am – 5:30pm Monday – Friday, great hours
• Immediate start
• Growing, vibrant, independent company
• Opportunity to manage and shape dynamic team

Role overview:
Reporting to the Directors, the Customer Service Manager will oversee the customer service team (managing 4-8 staff) and ensuring efficient, streamlined scheduling processes. The primary function is coordinating appointments for building surveyors to visit customers’ homes. A strong understanding of UK geography and postcode areas is essential to optimise appointment logistics.

Key responsibilities:
• Appointment Scheduling: Coordinate and manage the scheduling of surveyor appointments at customers' homes, ensuring optimal timing and clear communication with both customers and surveyors.
• Customer Interaction: Handle customer inquiries, resolve issues, and provide clear, professional communication via phone, email, or other channels to ensure a seamless scheduling experience.
• Team Management: Lead, train, and motivate a team of customer service representatives to deliver high-quality service and meet performance targets.
• Process Optimisation: Develop and implement efficient scheduling procedures to maximise surveyor productivity and customer satisfaction while minimising conflicts or delays.
• Data Management: Maintain accurate records of appointments, customer interactions, and surveyor availability using CRM and scheduling software.
• Issue Resolution: Address and resolve scheduling conflicts, customer complaints, or surveyor delays promptly and professionally.
• Collaboration: Work closely with surveyors, management, and other departments to ensure smooth operations and alignment with company goals.
• Performance Monitoring: Track and report key performance metrics, including appointment completion rates, customer satisfaction scores, and team productivity.
• Policy Adherence: Ensure all customer interactions and scheduling practices comply with company policies, industry standards, and data protection regulations.
• Travel: Minimal, but may include occasional visits to client locations or training sessions.

Skills and experience:
• Experience: Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role. Experience in scheduling or logistics is highly preferred.
• Exceptional organisational, communicational and time-management skills.
• Proficiency in CRM software, scheduling tools, and Microsoft Office Suite.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Leadership & Managerial skills with a focus on team motivation and development.
• A passion for delivering excellent customer service to clients, customers and colleagues

How to Apply
If you are passionate about customer service and sustainable construction we’d love to hear from you! Please click apply or give us a call.

Proactive Staff are an equal opportunities Recruitment Business advertising on behalf of our client.



Skills:

Appointment Scheduling
Team Management
Process Optimisation
Data Management
Issue Resolution
Performance Monitoring


Qualifications:

Management Experience
Customer Service Experience

Keywords:

Scheduling
Management
Administration
Policy Adherence
Leadership

Customer Service Coordinator - Export Team
NG17 - hybrid working available after training
26,500 - 28,000 neg (salary reviewed every 6 months up to the current 2-year salary of 34,000)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for aCustomer Service Coordinatorto join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties for the Customer Service Coordinator:

• Coordinating and administering support for theirinternational markets
• Responding to customer queries and delivering customer focused resolutions.
• Providing excellent service to international agents, distributors, and customers.
• Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
• Accurately processing orders, with a focus on efficiency and cost-effective shipping.
• Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
• Managing weekly consolidated shipments to distributors
• Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
• Developing and maintaining excellent product knowledge.

Person Specification:

• High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
• Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
• Have meticulous attention to detail
• Enjoys working as part of a wider team
• Ability to perform under pressure and remain calm
• Work using own initiative
• IT competent
• Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
• Able to adapt to change at short notice
• Strong communication skills both written and verbal

Other Information :

• The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

• Set the team direction and undertake all line management activities, providing leadership to the customer services team
• Accountable for the setting and achievement of the customer service team assigned targets
• Proactively establish cross working relationships with departments
• Implement income growth strategies for a portfolio of products
• Support the Head of Customer Strategy and Insights through working with the departments Finance Business Partner to produce budgets and projections.
• Leading the review of pricing structures for products and services offered by the customer services team
• Own, manage and report on reports service income including tracking, monitoring and reporting on performance against budget.
• Assist in the delivery of the customer strategy with Head of Customer Strategy and Insights.
• Be the main point of contact across key functions to ensure a high level of customer service, championing a customer focused culture.
• Deploy a customer team that is able to react and respond to major incidents and hazard situations supporting the needs of customers and our other departments across the organisation.
• Ensure the smooth running of the day-to-day customer service function and its people and processes.
• You will work with the Customer Strategy Coordinator in identifying improvement plans across departments to make sure our services are accessible for all.
• You will deal effectively with customer complaints
• Experienced managing a customer service function with Online Chat, social media and conventional email / telephone support.
• Serves as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to policies and demonstrates a commitment to excellent customer service
• Produce and analyse monthly statistics or other data to determine the level of customer service team is providing.

• Previous experience in a Customer Service/Operations Management role
• Experience of working with key stakeholders across a wide range of organisations
• Substantial experience of managing performance against budgets
• Strong IT skills
• Excellent people management skills

Temporary Customer Service Administrator
Newark   |    £12.60 per hour |  Immediate Start    | 8-12 weeks

SF Recruitment are urgently seeking a Customer Service Administrator to join a well-established and growing business based in Newark. 

We’re looking for someone confident, switched-on, and tech-savvy — someone who can juggle multiple systems with ease and thrives in a fast-paced, customer-focused environment.

This role would suit someone with recent office-based customer service or admin experience who is eager to develop their skills within a supportive and dynamic team.

Ideal for candidates based in Newark, Lincoln, Bingham, East Bridgford , and surrounding areas.

• Handle incoming enquiries and resolve queries quickly and professionally

• Accurately update and maintain customer records

• Support customers and contractors with day-to-day queries

• Build and maintain strong relationships with customers and suppliers

• Prioritise and manage multiple tasks and deadlines effectively

• Provide general office and administrative support as required

• Carry out ad-hoc duties to support the wider team

• Previous customer service/administration experience

• Strong IT skills with confidence using multiple systems simultaneously

• Excellent communication and organisational skills

• Ability to use initiative and problem-solve effectively

Apply today to be considered for this fantastic opportunity and start making an impact from day one.

Customer Service Advisor

Nottingham City Centre Outskirts (near London Road) with free parking

c. £25,000

Our client is a well established, reputable local business looking to recruit a Customer Service Advisor to join a busy and friendly team.

Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.

Responsibilities will include:

• Communicating with customers via phone, email and web chat
li>Providing sales and technical support in a busy and buzzy environment
• Taking calls from customers with queries about spare parts - checking availability and costs
• Interacting with both external and internal customers in a timely and effective way in order to provide exceptional customer service
• Updating internal systems

The ideal candidate will have:

• Experience working in a busy customer service environment
• Excellent telephone and communication skills
• High degree of accuracy and attention to detail
• Good IT skills, including Microsoft packages and email
• The ability to easily absorb technical and product information
• Be adaptable and be able to take the initiative

Really great opportunity for a friendly and personable individual to join a busy team in a well known organisation. Comprehensive training provided and we are ideally looking for someone to start asap.

Apply now!

Customer Service Advisor

Location: Colwick, Nottingham

Hours: Monday to Friday - 8am - 5pm

Career Progression + Supportive Team + Training and Mentoring + Competitive salary and benefits package

Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.

You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.

Key Responsibilities:

• Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
• Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
• Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
• Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
• Strong communication and problem-solving skills.
• Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.

Why Join Us ?

• Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
• A varied role with no two days the same in a supportive team.
• Work for a growing company focused on sustainability and zero waste to landfill solutions.

If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you. Apply now!

#admin

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

This is an office based role.

The Role

Primary responsibilities will include:

• To manage customer expectations around order placement and delivery against agreed SLAs.
li>Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock.
• Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business.
• Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained.
• Compliance with company’s Health and Safety requirements. Each individual has a legal obligation to take reasonable care for their own health and safety and for the safety of other people who may be affected by their acts or omissions.

Day-to-day responsibilities will include:

< i>Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible. < i>Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand.
• The collation & verification of inputs to the New Job Meeting Process.
• Managing complaints and invoice queries effectively and appropriately.
• Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs. 

Key Skills, Personal Characteristics and Qualifications

li>Excellent communication
• Experience of effectively managing relationships at all levels, internally and externally.
• Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and   where feasible implementation solutions.
< i>Not afraid to challenge the status quo.
• Ability to work under pressure and remain calm.
• Evidence of demonstrating a proactive ‘can do’ attitude.
• Excellent time management and personal organisation skills with a flexible approach.
• Understanding of full product lifecycle from initial concept and design through to production.
• The ability to handle complaints and difficult situations in a patient, calm and effective way
• Good understanding of computer systems including Microsoft Excel.
• Develop good, productive working relationships with internal and external customers.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.