1495 Customer Service jobs in Newbury

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

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• Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and customer experience.
• Gather customer feedback and report on trends and common issues.
• Assist with training and mentoring new customer service representatives.
• Contribute to team goals and objectives.
• Represent the company in a positive and professional manner at all times.

• Proven experience in a customer service role, preferably in e-commerce or retail.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and patient under pressure.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; some college coursework is a plus.
• Adaptability and willingness to learn new processes and systems.
• A genuine passion for providing outstanding customer service.

RSR are currently recruiting for an experienced Customer Service Advisor to work on a full-time, long-term contract based in Fareham, Hampshire
The role will be involve accessing Police systems, so applicants will need to undergo Security Vetting checks.

The role is paying 15.09p per hour (PAYE)

Main purpose of the role:

To be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided.
Responsible for ensuring callers are given the correct advice and information, resolving application issues, and redirecting the caller to other specialists within the business as necessary.

Main responsibilities:

• To receive and critically assess all types of calls and emails from the public, police, and other agencies.
  
  
• To give advice and take appropriate action to resolve the query at first point of contact whenever possible, being accountable for maintaining a high standard and managing the caller's expectations

• To determine if a query cannot be resolved by the Customer Services team and task it to the appropriate department with a comprehensive rationale

• To interrogate a broad range of IT systems accurately, in order to gather relevant supporting data to provide the best resolution

• To provide cover, validate the work, and support other members of the Customer Services team as required and provide training/feedback as necessary.

Experience:

Proven experience of working in a professional environment, performing a range of clerical tasks, including word processing and maintaining and updating manual and computerised filing systems
Proven experience of customer contact, particularly on the telephone, including handling difficult callers and sensitive matters.
Educated to QCF level 2 (5 Passes to include English & Maths) OR work experience deemed to have brought the role holder to a comparable level.

If you would like to be considered for this position and have the relevant experience, then please apply now.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Role: Customer Services Advisor

Location: Calcot, Reading (hybrid after probation)

Salary: 27,000 DOE + bonus + benefits

Hours: 37.5 hours per week

Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm

I am working with a leading brand client to support the in recruiting a permanent Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.

Do you have experience working within customer excellence?

Do you love to go the extra mile for customers?

We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

Experience required for the Customer Service Advisor role:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Able to work effectively in a team
• Experience working within a fast-paced environment
• Proficient with MS Office and familiar with CRM systems and practices
• High level of verbal and written communication
• Customer orientation and ability to adapt
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Highly motivated and resilient

Duties of the Customer Service Advisor:

• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
• To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products
• To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA
• To build relationships with other sites and involving them in all matters relating to their customer.
• To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

Please follow the link to apply for this Customer Service Advisor role based on Calcot, Reading.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

As a Customer Service Coordinator you will provide support to customers throughout the term of their finance agreements. With that we are looking for a strong team player who thrives on providing exceptional service and will ideally have some knowledge of financial products or lease agreements.

You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and being solution orientated.

Main Responsibilities:

• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions, applications, and transactions.
• Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
• Ensure compliance to policies and relevant legislation, especially around forbearance and vulnerable customers.
• Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.

Customer Service Executive - Southampton - free parking on site - Monday to Friday in the office - full time hours - 25,000 - 27,000

Are you passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment? We're looking for a proactive and enthusiastic individual to join a thriving team, working closely with an External Sales Manager to ensure their customers receive the highest level of support and care. This is a fantastic opportunity to become an integral part of a friendly, professional team where your contributions truly make a difference.

Key Responsibilities:

• Act as a vital link between their customers and internal departments, ensuring smooth communication and service delivery.
• Process customer orders with accuracy and efficiency.
• Proactively manage customer expectations and anticipate their needs.
• Handle incoming calls and enquiries with a warm, professional manner.
• Maintain accurate and up-to-date customer records.
• Monitor and manage customer stock levels.
• Provide support and cover during team absences due to annual leave or illness.

What We're Looking For:

• A quick learner who adapts easily to new systems and processes.
• Confident with IT tools including Outlook, Excel, and Word.
• Self-motivated and able to work independently.
• Friendly, polite, and professional, especially over the phone.
• Reliable, punctual, and well-organised.
• Calm under pressure and able to thrive in a busy environment.
• A natural problem solver who takes initiative.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Receptionist /Customer Service Assistant

Chalgrove

Up to £26k

Our client specialises in providing great business support to a wide range of businesses, with people at the heart of that. This company are not just looking for experience - they are working with us to source a great receptionist to look after their customers who has    energy, positivity and shares their values

What You'll Be Doing

Welcoming clients and visitors with a professional, friendly approach

Managing reception, calls, meeting rooms, and client requests

Promoting the company services and discussing memberships and products

Supporting with facilities, catering, IT, billing and admin tasks

Ensuring our centres always meet the highest standards of service and presentation

What we are Looking for:

 Respectful  welcoming and upbeat

 Passionate about exceeding customer expectations

Good admin skills including MS Office and organisational skills

Why Apply?

As the first point of contact for clients and visitors, you'll be the friendly face (and voice) of this business. You'll play a vital role in creating a professional, welcoming environment while keeping everything running smoothly behind the scenes.

This is a varied role where no two days are the same - from greeting guests, handling client queries, arranging meeting rooms, to supporting with billing, facilities and IT. You'll be at the heart of our business centre, making sure our clients get the exceptional service we're known for.

What We're Looking For

Previous customer service experience (hospitality, retail, reception, or office-based)

Great communicator in person and on the phone. 

Confident using Microsoft Office and general IT systems

Organised, proactive, and able to juggle priorities in a busy environment

Positive, reliable, and calm under pressure

What You'll Get

The chance to be part of a supportive, friendly team

 Varied, fast-paced role where you'll never be bored

 Training and development to help you grow

To Be part of a company that values you as much as our clients

Working Hrs are 9-5.30 Monday to Friday

Ready to take the next step?  Apply today! We cna't wait to hear from you!

Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.