631 Customer Service jobs in Newhaven

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benefits and Perks:

• Salary up to 25,000 (DOE)
• Fixed-term contract with possibility of going perm (6 month FTC)
• Standard office hours, Monday to Friday - hybrid after training
• Generous holiday allowance plus bank holidays
• Company pension scheme
• Opportunity to be part of a growing business with a positive work culture
• Free on-site parking

Customer Service Administrator Responsibilities:

• Efficiently manage customer enquiries via phone and email
• Coordinate and schedule engineers' tasks for optimal productivity
• Prepare and follow up on customer invoices and payments
• Build strong relationships with customers while managing their accounts
• Process parts requests accurately and promptly
• Collaborate effectively with service engineers and customers
• Prioritise tasks to meet deadlines in a fast-paced environment
• Update customer portals with relevant information
• Fulfil other duties as assigned by the company

Customer Service Administrator Essential Skills:

• Proactive with meticulous attention to detail
• Self-motivated team player with excellent communication skills
• Strong literacy and numeracy abilities
• Basic computer proficiency (training provided)
• Proficient in Microsoft Office suite
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience in a busy service department is advantageous

Refer a Friend and Earn:

Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to 500. Visit our website for full details.

Application Note:

Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy.

Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!

Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.

The role of the Customer Service agent will include: 

• Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks. 
li>Managing travel and accommodation arrangements for staff.  li>Handling key administration tasks to keep operations running smoothly.  li>Collaborating with a small, flexible team in a supportive and fast-paced environment.Ensure accurate data entry in the service management system. 

li>Prepare customer quotes and process purchase orders for chargeable jobs.  li>Track job progress to meet Service Level Agreements (SLAs).  li>Provide phone support to engineers in the field.  li>Allocate work to engineers effectively, ensuring compliance with health and safety policies.  li>Organise travel and hotel bookings, maintaining cost efficiency.

Skills and experience required for the Customer Service agent include:

• Excellent interpersonal and customer service skills with proven experience. 

li>Proficiency in the Microsoft Office Suite - database experience is preferred.  li>Strong multitasking and organisational abilities with a keen eye for detail.  li>A team player with a positive 'can-do' attitude.  li>Ability to think proactively and solve problems effectively.  li>Good geographical knowledge is advantageous.

Benefits:  Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme.

Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today! 

Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.  

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benef.

WHJS1_UKTJ

Job Title - Customer Service Executive

Reports to - Customer Services Team Leader

Department - Operations

Salary - £25,000

Location - Shoreham by Sea/Bellshill

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Customer Service Executive.

As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.

Principal Responsibilities

• Manage incoming telephone calls & email correspondence from customers
• Identify, investigate and resolve a query, complaint or general enquiry from customers
• Communicate with customers moving to other providers with the aim to maintain services
• Meet set targets & expectations for ensuring the best possible customer experience
• Record and track interactions with customers on the Focus Group CRM system
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group
• Keep up to date with industry regulatory changes
• Keep up to date with any changes Focus Group make

Requirements

• Proven track record of delivering a high level of customer care & service
• High standard of phone skills and written communication, including numerical skills
• Problem solving
• Multi-tasking
• Organised and motivated
• Ability to work on their own and within a team environment
• Competent PC skills; email, word, CRM packages

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

IND1

Service Support Technician

Salary – Up to £35,000

Location – West Sussex

What we can offer you:

• Group Pension Plan – with matched contributions up to 5%
• Income Protection Scheme & Employee Assistance Program
• Company Share Incentive Plan & Save-As-You-Earn Scheme
• Discounts on Gym Memberships
• Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings

The role:

This role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with internal teams to resolve issues and contribute to investigations is essential. Additional tasks include maintaining process documentation, ensuring the upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary.

What we want from you:

• Experience working in an electromechanical service and repair setting
• Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes
• Able to interpret and understand technical drawings
• Capable of following instructions and working independently when required
• Computer literate with solid knowledge of Microsoft Office and JIRA software

For Security Clearance reasons to work this role you must have British citizenship or be a dual national with British citizenship

This role is perfect If you're interested in working with one of the fastest growing names in the defence industry, click "Apply Now"!

Inbound Customer Service Advisor

Our client is currently seeking a Customer Service Advisor to join their inbound customer services team.

Working from offices in the centre of Brighton the team are the first point of contact for customers looking to start an insurance claim following injury, medical emergency or other factors related to travel insurance. Candidates will be listening to and capturing details from the customer, answer questions and when needed create a case file for the insurance firm to work from.

In some cases customers can be emotional, sometimes distressed. Therefore, candidates need to be empathetic and with excellent listening skills. Full training is also provided for this role and candidates are paid for the training.

The office is open 6 days a week. The successful candidate will need to be flexible and will work either an 8am-4pm or 9am-5pm shift pattern (Monday to Friday). In addition, a Saturday will have to be worked once every three weeks (9am-5pm). A salary of 12.60 per hour is provided and paid weekly.

For further information please apply below.