963 Customer Service jobs in Newport

• Handle customer inquiries via phone, email, and face-to-face interactions.
• Provide information about products, services, and company policies.
• Process customer orders and manage accounts.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and update information in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure satisfaction.
• Adhere to service level agreements and performance standards.
• Contribute to team efforts and assist colleagues.
• Identify opportunities to improve customer service processes.

• Previous experience in a customer service or call centre role.
• Excellent communication, interpersonal, and listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers and common office software.
• Familiarity with CRM systems is advantageous.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• A customer-focused attitude and a desire to help.
• Team player with a positive attitude.
• High school diploma or equivalent qualification.

Job Title: Customer Service Executive

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role.

WHJS1_UKTJ

Job Title: Customer Service Executive

Location: Portsmouth

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or no.

WHJS1_UKTJ

• Investigate and resolve complex customer complaints and issues that have been escalated from frontline support.
• Communicate effectively with customers via phone, email, and chat, providing clear explanations and solutions.
• Liaise with internal departments and stakeholders to gather information and facilitate issue resolution.
• Document all customer interactions, actions taken, and outcomes in the CRM system with accuracy and detail.
• Identify root causes of recurring issues and provide feedback to management for process improvements.
• Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.
• Maintain a high level of product and service knowledge to effectively address customer inquiries.
• Empower customers by providing them with the necessary information and support to resolve their issues.
• Strive to de-escalate tense situations and transform potentially negative customer experiences into positive ones.
• Contribute to team goals and departmental objectives related to customer satisfaction and resolution times.
• Participate in training sessions to stay updated on product changes and service enhancements.

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check:

Currently located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems.

Our site is undergoing a sig.

WHJS1_UKTJ

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Generous Holiday Allowance:  Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working:  Equipment provided for home office setup

• Handling incoming calls from customers and third parties, providing excellent service and support.
• Logging accurate information and maintaining up-to-date records in internal systems.
• Managing emails and prioritising tasks effectively throughout the day.
• Scheduling work and arranging services , and repairs on vehicles etc
• Updating spreadsheets, managing booking systems, and processing data.
• Providing administrative support to ensure a smooth and efficient service for customers.

• Previous experience in and office based customer service  role or office administration.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.
• A high level of attention to detail and accuracy.
• Confident using Microsoft Word, Excel, and other IT systems.

• A supportive, friendly team environment.
• A modern and professional workplace.
• Full training and ongoing support.
• The opportunity to develop your skills and experience within a successful business.

• Customer Service Advisor
• Executive Administrator
• Office Assistant
• Receptionist
• Sales Support
• Order Processor
• Team Assistant
• Office Coordinator

• Great communication & organisational skills
• Confident using Microsoft Office & general IT systems
• A positive, proactive, and flexible attitude
• Previous experience within customer service, administration or office support

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Generous Holiday Allowance:  Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working:  Equipment provided for home office setup