1086 Customer Service jobs in Northampton
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
- Job Title: Customer Service Representative
- Location: Rugby / Hybrid
- Department: Customer Service / Call Centre
- Reports To: Customer Service Manager
Candidates are required to submit a covering letter when applying.
Job Overview:
We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and ou.
WHJS1_UKTJ
Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.
Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.
Our mission is to make sustainable construction a reality, through purposeful action that tackles real car.
WHJS1_UKTJ
Logistics Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Logistics Customer Services Representative (Long-Term Temporary Role)
Location: Wellingborough
Duration: Long-Term Temporary
Salary: 12.65 per hour.
Hours: 37.5 hours, Monday to Friday.
Are you a proactive and solution-oriented professional with a passion for customer service?
We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.
In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.
Key Responsibilities:
- Responding to customer inquiries regarding delivery delays.
- Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
- Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
- Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
- Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
- Monitor key performance indicators (KPIs) related to customer service and delivery performance.
- Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
- Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.
Qualifications/Skills:
- Previous experience in customer service, ideally within a logistics or supply chain environment.
- Strong analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment
- Able to manage multiple priorities.
- Strong problem-solving skills
- Comfortable using Microsoft packages (Excel, Word)
- Experience of PowerBI is desirable.
If you're ready to take on an exciting new challenge and contribute to a dynamic logistics team, we'd love to hear from you.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
All responses will be managed in line with the new GDPR regulations.
Hybrid Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Hybrid Customer Service Representative | Northampton | 25'000 - 27,000 + Benefits
(initially 5 days onsite until completion of probation) following probation 2 days working from home and 3 days office based!
Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu)
We're looking for a Customer Service Representative to join a dynamic and passionate team. This is more than a customer service role, it's about becoming the trusted voice behind complex and high-level customer concerns, delivering resolution and reassurance when it matters most.
Customer Service Representative responsibilities:
You'll be at the forefront of customer advocacy, supporting individuals through some queries.
Handling customer queries with ownership, compassion, and precision.
Listening carefully to get to the heart of each issue not just what went wrong, but why it matters.
Crafting fair, empathetic resolutions that reflect our values and build long-term trust.
Collaborating with internal teams (legal, logistics, finance) to ensure every angle is covered.
Representing the business in external conversations with professionalism and integrity.
Documenting each case thoroughly to support continuous learning and service improvement.
Identifying recurring themes and helping shape better systems and experiences across the business.
Customer Service Representative requirements:
A natural ability to connect with people and see the human behind every complaint.
Calm under pressure, especially in emotionally charged situations.
First-class written and verbal communication, always clear, professional, and personable.
Sound judgement, you know how to balance what's right for the customer with what's right for the business.
Prior experience in a customer-facing or complaints-handling environment (retail, hospitality, etc. a bonus).
Confidence using CRM tools and tech to manage and track case progress.
A problem-solver's mindset, always looking for better, not just "fixed."
You'll be joining a fast-growing, customer-first business that empowers its people to own their roles, speak up with ideas, and grow their careers in a supportive, down-to-earth environment.
If you believe customers deserve not just solutions but exceptional experiences, we want to hear from you, Apply today!
BBBH34187Distribution Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
· Good computer skills (e.g., MS Excel, MS Word)
· Fluent in English
· 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
· Meet company standards of 52 hours training per year, including as needed management/leadership training
· Excellent organizational skills, time management skills in addition to a professional manner
· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Be The First To Know
About the latest Customer service Jobs in Northampton !
Logistics Customer Service Representative
Posted today
Job Viewed
Job Description
Logistics Customer Services Representative (Long-Term Temporary Role)
Location: Wellingborough
Duration: Long-Term Temporary
Salary: £12.65 per hour.
Hours: 37.5 hours, Monday to Friday.
Are you a proactive and solution-oriented professional with a passion for customer service?
We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.
In t.
WHJS1_UKTJ
Logistics Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Logistics Customer Services Representative (Long-Term Temporary Role)
Location: Wellingborough
Duration: Long-Term Temporary
Salary: £12.65 per hour.
Hours: 37.5 hours, Monday to Friday.
Are you a proactive and solution-oriented professional with a passion for customer service?
We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.
In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.
Key Responsibilities:
- Responding to customer inquiries regarding delivery delays.
- Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
- Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
- Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
- Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
- Monitor key performance indicators (KPIs) related to customer service and delivery performance.
- Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
- Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.
Qualifications/Skills:
- Previous experience in customer service, ideally within a logistics or supply chain environment.
- Strong analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment
- Able to manage multiple priorities.
- Strong problem-solving skills
- Comfortable using Microsoft packages (Excel, Word)
- Experience of PowerBI is desirable.
If you're ready to take on an exciting new challenge and contribute to a dynamic logistics team, we'd love to hear from you.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
All responses will be managed in line with the new GDPR regulations.
Customer Service Account Representative
Posted today
Job Viewed
Job Description
About the Role
As a Customer Delivery Associate, you’ll be the first point of contact for client queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction.
Key Responsibilities
Customer Support (50%)
- Manage a shared inbox for client inquiries and requests
- Coordinate responses and solutions with internal teams
- Handle escalations and arrange renewal meetings
- Maintain detailed client records
Data & Reporting (25%)
- Compile reports, metrics, and graphical data
- Track service levels, financial, and resource metrics
- Maintain accurate client documentation
Reports (15%)
- Attend remote service reviews and create client reports
- Monitor and report on SLAs
- Promote best practices in service management
Continuous Improvement (10%)
- Identify areas to enhance client experience and internal processes
- Collaborate on improvement initiatives
- Participate in ongoing training and development
Ideal Candidate Profile
- 1–2 years in customer service or sales (preferably in IT)
- Proficiency in Microsoft Office Suite
- Excellent communication, organisation, and time management
- Ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills and attention to detail