879 Customer Service jobs in Oakham
Customer Service Representative
Posted 18 days ago
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Job Description
At Viking we are fanatical about excellent customer service!
Our long-standing reputation as experts in workplace solutions (office supplies and equipment) is founded on delivering an excellent experience to our customers.
In Customer Service, we want to provide a first-class service in all areas of the customer order cycle – order management, queries and delivery information - so that we build long term relationships with our happy customers.
We are looking for like-minded people to join our growing business: friendly, passionate empathetic people, who are also adaptable and who love helping others. Previous customer service experience would be a benefit, however your attitude and willingness to learn is even more important.
We will support your professional development with a comprehensive induction and training programme as well as ongoing coaching to develop your skills.
If you are looking to further your customer service career in a supportive environment within a growing business, we would love to hear from you.
Your Role:
You will provide the personal touch to our business, delivering a friendly, professional and high-quality service to our customers? You will be responsible for taking inbound calls, resolving customer queries and identifying up- and cross-selling opportunities, as well as using your excellent written communication skills to interact with customers through email and chat. You will identify their needs and effectively process all customer orders, as well as pre and after sales queries. You will enhance the customer experience by being prepared to go the extra mile, including outbound calls to new and reactivated customers to evaluate their experience with Viking, and, in doing so, will develop customer loyalty and grow our long-term customer base?
You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Your Responsibilities:
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Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery.
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Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
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Ensure that the question of the customer is answered and expectations managed to the highest standard.
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Provide efficient and effective service to customers, undertaking handling of objections if needed.
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Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required
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Handle all administrative duties related to the customer service role, including maintaining and updating customer information on our CRM tool
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Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries.
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Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.
Your profile:
Essential
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Previous experience working within a customer focused environment such as a contact centre, retail, hospitality
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Is able to work with autonomy and demonstrate a positive attitude and team spirit.
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Is customer satisfaction focused, process and results driven.
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Has excellent listening skills with ability to build rapport and engage with customers.
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Fluent knowledge of English, spoken and written.
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Uses logic and initiative to solve problems and effectively implement solutions.
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Computer literacy, specifically proficiency in Microsoft Office applications
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Ability to learn and use a Customer Relationship Management (CRM) system efficiently.
Desirable
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Is able to work within guidelines and systems within the department and is able to contribute ideas to improving and enhancing the customer experience and satisfaction
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Has the ability to handle standard and sometimes complex questions from customers to get a full view on their needs
Benefits:
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Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
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Staff discount
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25 days holiday plus bank holidays, rising with service
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8 hours paid appointment time per annum
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Hybrid working possible after the satisfactory completion of your probationary period
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Employee Assistance Programme
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Free on-site parking and subsidised canteen
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Employee friendly policies such as long Service rewards
About Viking:
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?
We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We sell approximately 45,000 products in total, which we supply to other UK businesses, mainly though our Ecommerce channel.
Our values:
INTEGRITY
We earn the trust and confidence of employees, customers, suppliers and shareholders by being open, honest and truthful in all that we do.
RESPECT
We treat others the way we want to be treated
TEAMWORK
We believe in empowering our employees and foster an open and equal approach to teamwork.
INNOVATION
With a culture of creativity and a thirst for intelligent risk-taking, we aspire to do what has not been done before.
ACCOUNTABILITY
We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift, collaboration, and shared leadership.
Lead Customer Service Representative
Posted 3 days ago
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Job Description
Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and live chat.
- Provide accurate and timely information regarding products, services, and policies.
- Resolve customer issues and complaints effectively, aiming for first-contact resolution.
- Escalate complex issues to the appropriate departments when necessary.
- Assist in training and onboarding new customer service representatives.
- Provide guidance and support to junior team members, fostering a positive team dynamic.
- Identify opportunities for service improvement and provide feedback to management.
- Maintain detailed records of customer interactions and transactions.
- Ensure customer satisfaction by going the extra mile to meet their needs.
- Adhere to company service standards and protocols.
- Previous experience in a customer service role is essential, with at least 2 years in a lead or senior capacity.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and customer-focused attitude.
- Experience in mentoring or supervising junior staff is highly desirable.
- Good knowledge of Microsoft Office Suite.
- Ability to work collaboratively within a team.
Customer Service Representative (3 Months FTC)
Posted 12 days ago
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Job Description
Title: Customer Service Representative (3 Months FTC)
Salary: Dependent on experience
Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm (37.5 hours per week)
Location: Leicester, Leicestershire
VH Talent is collaboratively working with a leading engineering organisation, to appoint a Customer Service Representative.
The Customer Service Representative will play an instrumental role, in being the primary contact for all internal and external customers. Handling customer accounts, answering enquiries, processing orders, investigating complaints and providing solutions, to ensure a seamless service is delivered at all times.
Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, apply today!
***Please note this is a site based role not hybrid
The Customer Service Representative Role:
- Deliver an excellent service to the company’s client-base by handling all incoming customer enquiries and managing the customers accounts from initial engagement of enquiry through to purchase and then aftercare
- Ensure working to the company’s standards and policies by adopting and striving for continuous improvement
- Monitor, report and manage forecasting of contract with sales, by liaising with internal departments such as the Demand Planner, to effectively manage Sales and Operations Planning
- Manage orders, including reviewing and entering orders, and handling general inquiries related to existing orders
- Engage cross-functionally and externally to handle escalations and optimise prioritisation when resources are limited.
- Compliance management on customer delivery related declarations and approvals
- Ensure quality compliance by recording operational customer concerns and coordinating resolutions internally
- Managing receivables, including supporting the finance team in initiating operational credit requests and securing approvals in line with the current Delegation of Authority
- Support with driving sales, retaining customers and achieving business growth plans by achieving targets and working to department KPI’s
- Support the department with other duties as the business requires
You’ll Need:
- Previous experience of operating within a customer service environment
- Excellent administration skills and attention to detail
- Good problem solving skills with the ability to use own initiative to provide solutions
- Adopts a proactive approach and able to manage own workload to drive tasks to completion
- Able to build excellent working relationships both internally and externally
- Experienced of working to KPI’s, SLA’s and department targets
- Knowledge of exports is desirable, however not essential
- Previous experience of working in a Manufacturing or Engineering setting would be highly advantageous
- Proficient in Microsoft packages; Word, Outlook and Excel
What’s in it for you:
- 3 Month FTC with potential to become permanent
- 25 Days annual leave + Bank Holidays (pro rata for FTC)
- Early finish Fridays
- Onsite subsidised canteen
- Health and wellbeing activities
- Employee Assistance Program
- Free onsite parking
- Company pension
VH Talent, your Permanent and FTC Recruitment Partner!
Customer Service
Posted 12 days ago
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Job Description
This is a fast-paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.
Successful applicants should demonstrate the following:
Significant experience working within a customer service role, preferably within the Construction/Hire industry.
Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
Excellent administration skills with experience using MS Office packages and strong attention to detail.
Driving licence is preferred but not essential.
Has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
Monday to Friday, 8am-4:30pm (30 minute lunch)
Apply today
Customer Service and Logistics Representative
Posted 17 days ago
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Job Description
Do you have experience in a customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville?
If the answer is "Yes", then Holcim are looking for someone like you to join as a Customer Service and Logistics Representative, to support the sales order team. The team is undergoing a pivotal change, providing an exciting time for a new team member to be part of developing a new way of working. The successful applicant will be someone who considers themselves to be a team player, open minded and resilient.
Role - Customer Service and Logistics Representative
Pay - 12.60ph
Location- Holcim, Bardon Hill, Coalville LE67 1TD (100% office based)
Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00 (1 hour unpaid break daily)
Duration- 6 months initially with the view to extend or offer a permanent position based on good performance
Start date - ASAP (within 1-2 weeks)
Responsibilities:
- Accepting orders via telephone from new and existing customers
- Accepting orders via an online portal
- Managing the input of orders and ensuring availability of product
- Offering customer support to stakeholders
- Communicating with internal and external contacts in a clear and efficient manner
- Providing resolutions to all queries raised
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Handling any complaints in a quick and effective manner
- Collaborating data into IT systems
Experience needed:
- Prior experience in a customer facing administrative role
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Great attention to detail
- Open minded towards change, new processes and improvement initiatives
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive 300* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor
Posted 6 days ago
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Job Description
Customer Service Advisor
Location: Corby
Hours: Monday to Friday, 9am–5pm
Salary: £24,525.35 per annum
Job Type: Full-time, Temp to Perm
Immediate start
Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.
About the Role
As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.
Key Responsibilities
- Process and manage customer orders with accuracy and timeliness.
- Communicate effectively with depot staff to ensure delivery expectations are met.
- Build and maintain strong relationships with customers and suppliers.
- Investigate and resolve customer and supplier enquiries and complaints.
- Support continuous improvement initiatives to enhance service delivery.
- Maintain accurate data entry across internal systems and reports.
- Generate customer KPI reports and compile data for invoicing.
- Ensure compliance with Health & Safety policies.
Ideal Candidate Profile
- Excellent written and verbal communication skills.
- Ability to empathise with customers and resolve disputes calmly.
- Strong organisational and time management skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Analytical mindset with good numeracy and financial awareness.
- Professional, confident, and collaborative approach.
What’s in it for You?
- Competitive salary and stable working hours.
- Opportunity to work with a supportive and forward-thinking team.
- A role where your input and ideas for improvement are genuinely valued.
Interested?
If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or Lorna on (phone number removed) for more information.
INDKTT
Customer Service Advisor
Posted 7 days ago
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Job Description
Join Our Team: Customer Service Advisor
Position: Frontline Customer Service Advisor
Start Date: October 2025
Location: East Midlands Airport (DE74 2TR), Castle Donington
Salary: 14.73 p/h (Overtime 22.10p/h after 37.5 hours) + MONTHLY INCENTIVES !
Shift Patterns : Monday-Friday, rotating between 08:00-20:00
Hybrid Working - 2 weeks at home out of every 4 (performance-dependent)
Apply Now !
Why Choose Job&Talent:
- Career growth opportunities
- Comprehensive benefits
- Professional stability
Benefits:
- 4 weeks onsite training, (09:00 - 17:00, Mon - Fri)
- 30 Holidays
- Weekly Pay, Pension Scheme, Mortgage References
- TEMP to PERM Opportunities
- Monthly INCENTIVES !
Requirements:
As this role is based at an international airport, In order to comply with CAA and DfT regulation, you must be willing to undergo a background check. This will include referencing your last 5 year's work history and applying for a criminal record check. (We take care of this for you free of charge!)
- Residence in the UK for at least 5 years
- A clean DBS check
- Experience in Customer Service - ideally in a call centre environment
- Great communication skills (written and verbal)
- Ability to work towards deadlines
- Comfortable using MS Word & Excel
- Ability to work independently and part of a team
Responsibilities:
- Be the first point of contact for customers by phone, email and internal systems
- Support customers with enquiries, track deliveries, and provide accurate product/service information
- Promote the brand and highlight upgrades or cross-sell opportunities
- Solve queries quickly, aiming for first-time resolution"
- Handle objections professionally and maintain customer confidence.
About Us:
- Job&Talent is recruiting for Customer Service Advisor to join a leading distribution and delivery company in the Castle Donington Area, known for being the world's leading logistics company.
How to Apply:
Click 'Apply Now,' and our team will contact you shortly.
An excellent opportunity for Customer Service Advisor roles in Castle Donington . Join Job&Talent for a journey of growth and success!
If you are looking to contact our onsite team, please visit the site locator on our website.
Job&Talent do NOT charge any fees for our services.
Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
If you are looking to contact our onsite team, please visit the site locator on our website.
Job&Talent do NOT charge any fees for our services.
Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Sales/Customer Service
Posted 9 days ago
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Job Description
Are you looking for a new career in sales and customer service?
Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.
Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.
Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.
Successful candidates will:
Have strong communication skills and customer service skills
Be self-motivated
Have a tenacious approach to personal development
Possess a competitive sales mentality
Have an entrepreneurial mind-set
Sales and Customer Service advisors will:
Approach new and potential customers on behalf of their clients
Keep up to date with relevant client product information
Understand customer trends and market traits
Provide excellent Customer Service in a professional manner
Complete Sales and relevant paperwork to a high standard
Set individual sales targets and goals to achieve
No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.
Apply now.
* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer Service Advisor
Posted 12 days ago
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Job Description
Customer Support – (Email Support)
Based in Leicester £12.60 per hour Contract until end of January
Morson Talent are recruiting on behalf of Severn Trent for Customer Support Advisors to join their Simple Solvers Team in Leicester.
Role Details:
• Start Date: 13th October
• Hours: Monday to Friday, 9:00am – 5:00pm
• Pay: £12.60 per hour
• Contract: Until end of January 2026
About the Role:
This is a great opportunity to join Severn Trent’s customer support team, helping customers with their queries via email. You’ll provide clear, professional, and timely responses, making sure issues are resolved effectively. No phone work is required – this role is focused on written communication.
What We’re Looking For:
• Strong written communication skills
• Attention to detail and accuracy
• Ability to manage and resolve customer queries efficiently
• Previous experience in customer service or administration is an advantage but not essential
Why Join Severn Trent?
You’ll be part of a supportive and friendly team, gaining valuable experience in a respected organisation while earning a competitive hourly rate.
Customer Service Advisor
Posted 12 days ago
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Job Description
Job Title - Customer Service Advisor
Location- Leicester
Salary - 24,000
The Role
- Contacting customers via email and telephone.
- Dealing with queries efficiently and appropriately
- Ensuring customer satisfaction
- Gaining knowledge of our customers' needs.
- Processing orders.
- Identifying opportunities to improve and do things differently
- Reporting any customer concerns and identifying any trends in calls to the Customer Services Manager.
- Gaining knowledge of the company's products.
- Feeding back any customer information considered relevant to the Customer Services Manager.
- Ensure data from calls received is entered into the CRM system.