1854 Customer Service jobs in Old Harlow
Customer Service Representative
Posted 16 days ago
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Job Description
**A Day in the Life**
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
**Responsibilities may include the following and other duties may be assigned:**
Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
Contribute to the company goals in the areas of customer satisfaction
Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
Responsible for issue resolution and reactive communication towards the customer/patient
Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
Support Strategic Accounts, deliver a seamless, value-added service
Be responsible for capturing and documenting customer/patient specificities in internal systems
**Required Knowledge and Experience:**
Experience in an office team based environment
Computer literate
Good communication skills (telephone and email)
Strong customer relationship buildings skills
Ability to cope with stressful situations
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.u202f
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.
We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.
We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Thatu2019s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you willu2026
**Build** a better future, amplifying your impact on the causes that matter to you and the world
**Grow** a career reflective of your passion and abilities
**Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, itu2019s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare settingu202fis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Customer Service Representative
Posted today
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Job Description
Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus
About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.
Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.
About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.
You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.
Key Responsibilities as a Customer Service Representative:
- Responding to inbound phone calls and email enquiries from customers
- Processing orders efficiently with attention to detail
- Providing aftersales support to ensure customer satisfaction
- Delivering professional and friendly service to every customer
- Resolving issues and queries in a timely and helpful manner
- Preparing, issuing, and following up on customer quotations
- Liaising with internal teams to ensure a smooth customer journey
- Maintaining accurate customer records
What's in It for You
- A stable, office-based full-time role in a supportive team
- Competitive salary of 28,000 plus up to 500 annual bonus
- 25 days holiday plus all bank holidays
- Free on-site parking
- A friendly and collaborative working environment
Interested?
If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.
Customer Service Representative
Posted 5 days ago
Job Viewed
Job Description
**Corteva Agriscience** , the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future. **_#GrowWhatMatters_**
We are looking for Customer Service Representative to support our UK/IE (UK and Ireland) country commercial teams located in Cambridge. The expected start date for the role is January 2026.
The Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.
The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to business success. The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives with the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.
**Key Responsibilities**
+ Customer account management: Coordinate prepare to do business process to have customer account set up and ready for the first order. Handle customer account updates in case of merge, change in customer structure etc.
+ Order Management: preparation of the season, ensure appropriate e-commerce tool updated, gather the price from commercial and coordinate the approval step and price entry.
+ Handles routine and non-routine customer order activities, including maintenance of e-commerce system, managing customer demand, following up on samples, complex order entry (i.e export) guiding and leading the activities of the order process utilizing work processes, business strategy, and best practice to ensure high quality service.
+ The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible for receiving and recording customer complaints and facilitate resolution in cooperation with internal partners.
+ Customer account management: manages customer account in collaboration with Sales, ensure accounting transactions related to invoicing as creation of debit or credit notes, rebates in compliance with the commercial policy and processes and with appropriate Delegation of Authorities.
+ Understand the month end and monthly Sarbane and Oxley control and keep and store the evidences for audit purpose.
+ Reporting, Metrics, Audits: supports Sales and overall Business by providing appropriate Customer, Sales, Inventory, Warehouse reports; tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.
**Stakeholders and Interactions**
+ Internal: CS TL or CS Lead, Sales Representatives, Supply Chain Scheduler, Supply Chain Replenishment Planner, Credit Manager, CS SME
+ External: Customers, Distribution Warehouses, Carriers, auditors
**Key scorecard**
+ Exceed customer expectations through successful customer relationships and first-call issue resolution
+ Proactive order management and issue resolution
+ Comply with internal and external control requirements
+ On Time Delivery / Invoice accuracy / Customer Satisfaction
**Job Qualifications**
+ University graduate; finance background is an advantage
+ At least 2-3 years' experience in a similar position or in customer service;
+ Strong attention to details; analytical skills;
+ Strong coordination skills with good initiative to problem solve;
+ Ability to work autonomously, but also as a team player;
+ Cross-functional collaboration;
+ Intermediate to advanced knowledge of Microsoft Office (Word/Excel/PowerPoint);
+ ERP system knowledge (SAP), advanced excel is an advantage
#LI-OB1
To know more about Corteva please watch this video: Agriscience is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:Accessibility Page for Contact Information
For US Applicants: See the 'Equal Employment Opportunity is the Law' poster. To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.
Customer Service Representative - Hitchin
Posted 2 days ago
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Job Description
Customer Service Representative
We are currently advertising for a 12 month FTC/secondment in our Equity Release team.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office. (Full time office working until after an initial training period of 6 months).
Salary from £24,570. Your salary will also increase as part of our new salary framework.
About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.
Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!
Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• e compassionate and caring
• ave great communication skills and a real talent for making customers feel special
• e a fantastic multi-tasker
• e able to use your initiative to solve problems and create solutions that delight our customers
• e good with words and numbers, and pay strong attention to detail
• e supportive, respectful, and courteous to all your new colleagues.
Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
This Role is Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
• 26 d ys' holiday – which increases after two years’ service to 28 days
• The pportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.
We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
Remote Senior Customer Service Representative
Posted today
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Job Description
The ideal candidate will possess outstanding communication skills, a patient and professional demeanor, and a genuine passion for helping people. You should have a proven track record in customer service, with the ability to de-escalate challenging situations and find effective solutions. Strong problem-solving abilities, excellent organisational skills, and proficiency in using customer relationship management (CRM) software are essential. You will be a reliable team player, capable of working independently and managing your workload effectively in a remote setting.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to appropriate departments or management when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and retention.
- Assist in training and mentoring new customer service representatives.
- Handle customer complaints and manage difficult situations with empathy and professionalism.
- Contribute to team goals and provide feedback for process improvements.
- Stay up-to-date with product knowledge and company policies.
Customer Service Representative (On-Site) - UK
Posted today
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Job Description
This is an On-Site role in our St Albans, UK location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO’s expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
- Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
- Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
- Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
- Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
- Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
- Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
- Brand Representation: Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
- 2+ years of customer service experience
- Experience with Zendesk and Shopify is REQUIRED.
- High school diploma or equivalent
- Fluency in English
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using customer service software and Microsoft Office Suite.
- Passion for sports and a good understanding of our product offerings is a plus.
- Must be able to pass a background check.
- Flexibility to work various shifts, including weekends and holidays.
- Show up for work!
- Come on time and be committed to be your best.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a vibrant, sports-focused environment.
- Climate Controlled office setting.
- Career growth and development opportunities.
- Employee discounts on our products.
- A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Bilingual French / English Customer Service Representative
Posted 2 days ago
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Job Description
At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.
We are looking for a bilingual French speaking Customer Service Representative to join our team. If you’re a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.
We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.
Responsibilities:
- Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
- Provide customer service via many channels including phone, email, and chat in both English and French.
- Retain clients in accordance with company requirements and customer needs.
- Meet and exceed individual goals.
- Document client interactions accurately.
- Communicate ongoing retention activity and progress.
- Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
- Other duties as required.
Requirements
- 1+ years customer service or call center experience
- Native French speaker whose also fluent in English (reading, writing, speaking)
- Top notch phone presentation skills.
- Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
- Must be organized, self-motivated, driven, and have an appetite to succeed.
- Consistent track record of retaining a high percentage of clients.
- Excellent writing skills.
- Stable work history.
- Highly motivated & energetic.
- Flexible and able to thrive in a fast paced, high growth environment.
- Must be able to commute to the London office occasionally for training and team-building events.
- Must be authorized to work in the UK and perform the role from within the UK.
Benefits
- £32,500 annual Salary
- Full Time Standard Benefits
- Pension
- 28 Days Holiday
- Fully remote position
- Rewarding culture & work / life balance
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Customer service
Posted today
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Job Description
Customer Service - Broadband Advisor
28,000
Monday to Friday, 9:00am - 5:30pm
Location Requirement: Must be local to Brent
We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.
Key Responsibilities:
As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:
- Handling customer enquiries via phone and email, covering billing, contracts, and general account support
- Processing orders, returns, and equipment replacements
- Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
- Addressing and resolving complaints with empathy and professionalism
- Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience
What we're looking for:
- Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
- Strong communication skills: confident, clear, and approachable both verbally and in writing
- Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
- Comfortable using systems to manage orders, returns, and maintain accurate records
- A proactive team player who's dependable and ready to pitch in wherever needed
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer service
Posted 7 days ago
Job Viewed
Job Description
Customer Service - Broadband Advisor
£28,000
Monday to Friday, 9:00am - 5:30pm
Location Requirement: Must be local to Brent
We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.
Key Responsibilities:
As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:
- Handling customer enquiries via phone and email, covering billing, contracts, and general account support
- Processing orders, returns, and equipment replacements
- Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
- Addressing and resolving complaints with empathy and professionalism
- Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience
What we're looking for:
- Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
- Strong communication skills: confident, clear, and approachable both verbally and in writing
- Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
- Comfortable using systems to manage orders, returns, and maintain accurate records
- A proactive team player who's dependable and ready to pitch in wherever needed
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for.
MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.
DIMENSIONS
- Dealing with all calls to the Branch Sales Office li>7 Main product lines with many thousands of product codes
- Dealing with all customers
MAIN DUTIES/RESPONSIBLITIES:
The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter.
The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising.
You will be expected to:
- Resolve customer queries / complaints to the satisfaction of all parties
- Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
- Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
- Participation in the annual stock take.
- As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a Director
Shifts: Monday to Friday 7:30AM – 5PM (with potential for overtime).
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 12 weeks.
We look forward to hearing from you at Team CV LTD.