1206 Customer Service jobs in Oswestry

My client is seeking a proactive Customer Service Administrator to join their team based in Deeside.

This vital role supports the external sales force by managing internal orders, preparing accurate quotations, and coordinating customer service to ensure smooth commercial operations.

Key Responsibilities:

Order processing
Liaise with customers and sales teams and other areas of the business to ensur.

WHJS1_UKTJ

Job Title: Customer Service AssistantSalary: £12.21 per hour Job Type: Part Time

The Role.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.  

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £2.21 phr, 18 yrs - 20 yrs 1.51 phr and under 18 yrs .47 phr.
• Up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference #99672 

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

Senior Customer Service Representative
Chester, United Kingdom
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
**Job Title: Customer Service Representative**
**Location: Chester**
**Company Overview:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Location Overview:**
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
**Role Description:**
We have a fantastic Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, answering telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of 'client delight'. For this position you must be fluent in English and either German or two of the following: French, Spanish or Italian. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates. you will need to be ableto work shift patterns that could start at as early as 6am and finish as late as midnight.
**Responsibilities:**
- Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.
- Always ensure that responsibility and ownership is taken for resolving cardholder queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
- Assist with special projects and miscellaneous duties as assigned.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
**What we are looking for:**
- Fluent in English and one other language required (French / German / Spanish / Italian
- Must be happy to work a range of shifts, Monday to Friday between 6am and midnight
- Customer Service or Contact Centre background would be useful
- Convey a professional, courteous and positive attitude at all times
- Well organised and proactive with excellent multi-tasking abilities
- Excellent communication skills, both written and oral
**Benefits of working at Bank of America:**
**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Access to an Employee Assistance Program for confidential support and help for everyday matters
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
**Bank of America:**
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Senior Customer Service Representative
Chester, United Kingdom
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
**Job Title: Senior Customer Service Representative**
**Location: Chester**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Location Overview:**
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
**Job Description:**
We have a fantastic Senior Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, via telephone and email. For this, a high standard of English is necessary, both written and oral. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of 'client delight'. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates.
Shift patterns will be five nights a week from Sunday night to Thursday night, on an 8-hour shift (including a 1 hour lunch). The hours will be various shifts between 10pm and 8am. The role is predominantly office-based with occasional flexibility to work from home once fully confident in role (maximum 5 per month).
**Responsibilities:**
- Handle a wide range of queries regarding the day-to-day running of client/cardholder's commercial card accounts in a customer service environment.
- Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.
- Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
- Working independently with organisational skills to overcome challenges with requests and ensures our clients' needs are satisfied.
- Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
- Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
- Assist with special projects and miscellaneous duties as assigned.
**What we are looking for:**
- Fluent in English both written and verbal
- Must be happy to work night shifts
- Customer Service or Contact Centre background would be beneficial
- Well organised with excellent multi-tasking abilities
- Convey a professional, courteous and positive attitude at all times
- Excellent communicator
**Benefits of working at Bank of America:**
**UK**
- At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
- We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
- Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
- Access to an Employee Assistance Program for confidential support and help for everyday matters.
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
**Bank of America:**
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Hi,

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?
TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Salary:24,000 per annum, Band G. 12.31ph
Location:TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)
Contract Length:6 months initially
Hours:37.5 per week, Monday to Friday, standard office hours
Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities:

• Handling customer queries and signposting customers to further support
• Order entry on internal systems
• Using Excel for data management
• Managing delivery queries and escalating if required
• General administrative tasks
• Working collaboratively in a growing team
• Adhering to UK Health and Safety legislation at all times

Essential Requirements:

• Computer literacy (training will be provided on bespoke systems)
• Strong written and verbal communication
• High attention to detail
• Previous office environment experience
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment

Benefits:

• Access to retail and restaurant discounts with major retailers
• On site free parking
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Hi,

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?
TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Salary:24,000 per annum, Band G. 12.31ph
Location:TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)
Contract Length:6 months initially
Hours:37.5 per week, Monday to Friday, standard office hours
Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities:

• Handling customer queries and signposting customers to further support
• Order entry on internal systems
• Using Excel for data management
• Managing delivery queries and escalating if required
• General administrative tasks
• Working collaboratively in a growing team
• Adhering to UK Health and Safety legislation at all times

Essential Requirements:

• Computer literacy (training will be provided on bespoke systems)
• Strong written and verbal communication
• High attention to detail
• Previous office environment experience
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment

Benefits:

• Access to retail and restaurant discounts with major retailers
• On site free parking
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.