1431 Customer Service jobs in Oxford

NEW VACANCY! (PK9003)

CUSTOMER SERVICES ADMINISTRATOR / CUSTOMER SERVICE MANAGER

COMMUTABLE FROM BUCKINGHAMSHIRE / OXFORDSHIRE / HERTFORDSHIRE - please contact me for further location details

SALARY 25-45K (Depending on Experience) + 23 Days Paid Holidays plus Bank Holidays + Statutory Sick Pay

HOURS: Monday to Friday - 9am till 5pm (1hr Lunch Break)

Our client is a privately owned corrugated sheet plant, they manufacture bespoke industrial and retail packaging supplying a wide range of clients. The company is a growing business and have recently invested into business.

They are currently looking for a Customer Services Manager or Customer Service Administrator to efficiently manage operations of the office including all tasks of the Customer Service Administrators, including answering customer queries, raising specifications, raising quotations and making samples/processing orders. You will be supported by the Senior Leadership Team with ultimate responsibility to the Commercial Director.

Key Responsibilities:

• Keeping eyes and ears open to identify, prevent and fix problems proactively
• Manage and implement the highest level of Customer Service that the industry can provide throughout the company
• Customer Service Administrator members of the team will be able to do some of jobs within this list and will be trained by the Manager
• Ensure phones are answered and emails are replied to promptly
• Work with Production Director and Operations Director to answer queries about impending or late deliveries
• The Operations Director will specify when orders can be made and when they can be delivered. Production Manager to fulfil this when Operations Director is unavailable or on Holiday
• Answer queries about past orders, current prices etc
• Take orders, enquiries, raise credit notes requests
• Deal with all manner of other queries and problems
• Raise new customer details and delivery destinations
• Raise standard FEFCO and ECMA specifications
• Work with reps to help generate rough designs for bespoke packs and fittings whenever necessary, and raise them as specifications
• Offer advice on alternative styles and board grades whenever possible
• Design solutions that consider the client's requirements for their packaging line, protecting the contents, promoting the client's brand, protecting the environment, minimising the use of raw materials, reducing waste, increasing opportunities to reuse and recycle and how it will be manufactured
• Identify when it is appropriate to recost existing specifications e.g. when it has not been ordered for a long time and we have an opportunity to regain the work
• Raise quotes for all specs raised. Suggest alternative quantities where appropriate
• Include by default, forme and stereo costs whenever possible
• If the company can't make it in house or make it efficiently in-house, get prices from suppliers for farmed-out work
• Raise the quotation reflecting on previous orders from the client and guidelines from Sales Director or Commercial Director
• Maintain margin at 34% with target to improve this to 38%
• Managing and defining with the assistance of the Operations Director and other members of staff their approved supplier list for farmed out products and proactively improving it
• Prepare CAD files and make samples and request samples from subcontractors
• Ensure raising of works orders happens promptly, normally by a member of the Customer Services Team, normally on the day it's received
• Work closely with the Operations Director to work out when prospective orders can be made and delivered. Production will update the Lead Time board
• Ensure works order paperwork is raised. Inc artwork sheets, forme drawings, delivery notes
• Give attention to first time run jobs to ensure artwork cutter guides are correct and ready for ordering
• Raise purchase orders for the best supplier. This is normally the cheapest supplier but other factors, like lead time, will be influential
• Support Stock management that's lead by Operations Director
• Ensure all orders are acknowledged promptly. Target within 24 hours of receipt of order
• Ensure Printers and hardware are suitable for the Customer Services Team
• Provide ADHOC IT support when possible

Role: Customer Services Advisor

Location: Calcot, Reading (hybrid after probation)

Salary: 27,000 DOE + bonus + benefits

Hours: 37.5 hours per week

Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm

I am working with a leading brand client to support the in recruiting a permanent Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.

Do you have experience working within customer excellence?

Do you love to go the extra mile for customers?

We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

Experience required for the Customer Service Advisor role:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Able to work effectively in a team
• Experience working within a fast-paced environment
• Proficient with MS Office and familiar with CRM systems and practices
• High level of verbal and written communication
• Customer orientation and ability to adapt
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Highly motivated and resilient

Duties of the Customer Service Advisor:

• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
• To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products
• To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA
• To build relationships with other sites and involving them in all matters relating to their customer.
• To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

Please follow the link to apply for this Customer Service Advisor role based on Calcot, Reading.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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We are working with a bodyshop based in High Wycombe, they are keen to find a Customer Service Advisor to join their busy site. Previous experience in a busy bodyshop is advantageous, however not essential.

Candidates must have excellent customer service skills.

Salary will depend on experience and skill set.

If you are looking for your next opportunity then apply for this exciting role today!

Job Title: Customer Service supervisor

Location: Abingdon- OX14 1DY
Type: Nov 26

Work mode: Onsite
Pay rate: 40k-45k

The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience.

Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach.

This job description will be reviewed periodically and is subject to change by management.

Responsibilities:

• Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures
• Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met
• Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction
• Monitoring and evaluating phone and email interactions to ensure a high quality of service
• Logging, investigating and resolving customer service issues and complaints as needed
• Managing day to day contact with third party laboratories and ensuring any issues are escalated via the Quality Management System
• Completing customer service analytics reports and using them to make actionable recommendations
• Supporting the business with change controls, audit actions and quality investigations where needed
• Any other duties as assigned to support the overall objectives of the team and organisation

Basic Qualifications | Education:

• Educated to National standards
• Background / experience in scientific environment desirable
• Ability to prioritise workload to meet deadlines
• Good Microsoft Office skills including Word, Excel, Power Point & Outlook

Competencies:

• Leadership: The ability to inspire and guide a team towards achieving high performance and meeting customer service goals
• Communication: Excellent verbal and written communication skills to effectively interact with both customers and team members
• Problem-Solving: The capability to quickly identify issues and implement effective solutions to resolve customer complaints and improve service processes
• Adaptability: The ability to adjust to changing situations and environments, ensuring the team can handle various customer service scenarios
• Analytical Skills: Proficiency in analysing data and metrics to make informed decisions and improve customer service operations

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

As a Customer Service Coordinator you will provide support to customers throughout the term of their finance agreements. With that we are looking for a strong team player who thrives on providing exceptional service and will ideally have some knowledge of financial products or lease agreements.

You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and being solution orientated.

Main Responsibilities:

• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions, applications, and transactions.
• Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
• Ensure compliance to policies and relevant legislation, especially around forbearance and vulnerable customers.
• Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.

Customer Service Advisor
Location:  High Wycombe
Salary:  £25,670 per annum

Are you a confident communicator who enjoys solving problems and supporting customers over the phone? If you have experience in a busy customer service role—particularly a call centre environment—this could be the ideal next step in your career.

We’re working with a fantastic and well-established organisation in High Wycombe, and they’re currently looking to add a Customer Service Advisor to their busy team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, values professionalism, and genuinely enjoys delivering excellent service.

What You’ll Be Doing:

• Handling inbound customer enquiries and providing guidance on products and services
li>Ensuring clients have a smooth onboarding process and fully understand their service options
• Responding to and resolving customer concerns, including complaints, with patience and empathy
• Following up with clients regularly to maintain strong, ongoing relationships
• Promoting additional services when appropriate (cross-selling and up-selling)
• Keeping the customer database accurate and up to date
• Assisting with internal reports and participating in team meetings

What You’ll Need to Succeed:

< i>Previous experience in a telephone-based customer service role (call centre experience highly desirable)
• Strong communication skills—both written and verbal
< i>Ability to manage a high volume of calls and work calmly under pressure
• Naturally persuasive with a professional, supportive phone manner
• Good attention to detail and ability to update CRM systems accurately
• A proactive mindset with a focus on providing a great customer journey

Why Apply?  This is a great opportunity to build on your customer service career in a company that really values and invests in its people. You’ll benefit from full training, excellent team support, and a fantastic benefits package, including:

Private Healthcare
• Contributory Pension Scheme
• Life Assurance
• Subsidised on-site staff canteen
• Free parking
• Long-term hybrid potential (after training) with an 80% office / 20% remote split

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We take your privacy seriously. Please see our website for our full Data Privacy Notice.

Keywords: Customer Service Advisor, Call Centre Agent, Customer Experience, Inbound Calls, High Wycombe, Hybrid Working, Client Support, Upselling, Call Handling, Customer Care, CRM Systems

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)

Start Date - 6th October 2025

Fully office based on site.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets

Skills / Experience: Customer Service Advisor

• GCSE or equivalent English Language and Mathematics is preferable.
• Previous customer service experience.
• Effective telephone and negotiation skills in both written and verbal.
• Excellent administrative skills.
• Keen eye for accuracy and attention to detail.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Demonstrate ability to learn and employ finance and credit-control knowledge.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Response Personnel, specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

Customer Service/Scheduling Specialist
High Wycombe
26,000.00 to 28,000.00

As a Customer Service/Scheduling Specialist, you will play a vital role in nurturing customer relationships and ensuring service excellence. Your main responsibilities will include:

prioritising and processing customer queries and orders received via telephone and email.
Arranging planned maintenance and small works by coordinating with engineers and customers.
Ensuring that all callouts are completed in line with client KPIs and our service level agreements.
Investigating and resolving customer queries or complaints swiftly and effectively.
Providing accurate customer invoicing and maintaining detailed records on our CRM system.
Collaborating with engineers, subcontractors, suppliers, and internal teams to ensure seamless operations.

Who You Are:
To thrive in this role, you should have:

A proven track record of building strong customer relationships.
Clear, accurate, and timely communication skills.
Strong organisational skills with the ability to prioritise tasks and manage time efficiently.
Experience coordinating schedules and liaising with engineering teams (preferred but not essential).
A flexible mindset and the confidence to tackle various tasks.

What We Offer:
We believe in taking care of our team! Here are some of the perks you can expect:
Competitive salary ranging from 26,000.00 to 28,000.00 per year.
Free on-site parking to make your commute hassle-free.
A company pension with matching contributions to help you save for the future.
Opportunities to participate in company events that foster a fun and engaging workplace culture.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title:     Customer Service Manager
 

Location:     Milton Keynes
 

Hours:     Monday to Friday 9am – 5:30pm (Site Based)
 

Salary:    Negotiable on experience

GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control.

Key Responsibilities:

• continuous improvement and development of the CS team.
li>Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated.
• Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.
• Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Utilising the B2B platform and taking complete ownership to ensure it meets the requirements for customer service.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Skills and Qualifications:

• Previous experience in a customer service leadership role, preferably in B2B or luxury goods is essential.
• Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.
• Confident using ERP/WMS systems (e.g., BlueCherry, Softeon) and advanced Excel.
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.