1328 Customer Service jobs in Oxford

Job Title: Customer Service Representative

Location: Reading

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or n.

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If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best, then THIS is the place for you!

Background checks: Due to the nature of some of the roles and the customer information you will have access to in your role, we may work with you to secure CTC-level Govt. securi.

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• Conducting satisfaction surveys with franchisee owners over the phone 
• Asking effective questions to gather valuable insights and feedback
• Recording and managing survey responses using spreadsheets
• Reviewing and interpreting data to identify key themes and trends
• Maintaining a high level of professionalism and excellent customer service throughout

• Strong communication skills with a confident telephone manner
• Excellent questioning and probing skills
• Proficient in Microsoft Excel (or similar spreadsheets)
• Ability to read, interpret, and work with data
• Previous experience in a customer service or survey-based role desirable

• Excellent communication skills, both written and verbal
• A positive attitude and commitment to high levels of customer service
• Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
• Ability to work collaboratively with colleagues to achieve shared goals
• Flexible and responsive to customer and business needs
• High attention to detail and accuracy
• Basic understanding of the product ranges or willingness to learn
• Strong time management and ability to work independently

• Reading centre - no parking
• Fully office-based working 9-5.00pm
• 4+ months temporary contract
• Full criminal and credit check performed before commencing the role

We have an exciting opportunity to join a well-established company based in the centre of Reading for the next 4 months. Your role will be to support the existing pensions team with general administration tasks so they can deliver an excellent service to their clients.

Your role:

• Performing various pension administration tasks e.g. handling of leavers, retirements, transfers and deaths
• Updating relevant pension administration databases and systems
• Logging and scanning post/correspondence
• Receiving and handling internal and external telephone queries
• Running automated systems calculations
• Performing manual benefits calculations
• Producing ad-hoc letters to 'draft standards' using our electronic document management system in response to customer queries or able to complete standard tasks to 'final letter standards'
• Returning original documentation and certificates to customers
• Amending of, and with experience developing into checking non-financial work e.g. change of address

The person:

• Excellent attention to detail
• Good at Maths and a logical thinker
• Strong IT skills
• Excellent customer service skills
• Proactive
• Quick to learn new systems and procedures
• Pensions experience welcomed
• Clear criminal and credit history
• You need to be a resident in the UK for 3 years or more is required for the checks

Job Title:     Customer Service Manager
 

Location:     Milton Keynes
 

Hours:     Monday to Friday 9am – 5:30pm (Site Based)
 

Salary:    Negotiable on experience

GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control.

Key Responsibilities:

• continuous improvement and development of the CS team.
li>Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated.
• Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.
• Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Utilising the B2B platform and taking complete ownership to ensure it meets the requirements for customer service.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Skills and Qualifications:

• Previous experience in a customer service leadership role, preferably in B2B or luxury goods is essential.
• Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.
• Confident using ERP/WMS systems (e.g., BlueCherry, Softeon) and advanced Excel.
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.

Customer Service Administrator

12.21 - 13.00 per hour, dependant on experience

Stokenchurch, HP14 3BG, Bucks

Monday to Thursday, 8.30am - 5.00pm, Friday 8.30am - 3.30pm

Temp - Perm

Our client, a prestigious global manufacturing company, with a site based in Stokenchurch, Buckinghamshire. Is currently recruiting for a Customer Service Administrator to join their team on a temporary to permanent basis.

The role:

To support the sales team to deliver excellent customer support to all our clients customers. This will include processing orders, responding to customer requests effectively, supporting the sales team, liaising with other parts of our clients business to be pro-active in ensuring our client exceeds the expectations of their customers and remains their supplier of choice.

Customer Service Administrator responsibilities:

• Answer inbound calls and emails
• Handle general customer enquiries and orders, uploading onto the system
• Provide sales support: create quotations, follow up quotations
• Outbound shipments: Book collections for export customers, review documentation for Customs, Update trackers.
• Reporting
• Create pick notes
• Ensure new customer accounts are set up correctly

Customer Service Administrator requirements:

• Possess administrative experience, ideally in a sales environment, answering inbound calls and emails and deal with general customer enquiries and day to day orders
• Confident telephone manner and clear, accurate and timely communication skills
• Experience with Excel & Microsoft
• Excellent attention to detail
• Strong organisation and planning skills

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

We are looking for a confident communicator with strong IT skills to come and join our clients team on a temporary basis for 4 weeks.

You will be dealing with a number of calls from customers providing product knowledge, responding to queries and booking in a variety of different appointments. If you are looking to grow your Admin skills then this role is for you!

Responsibilities include, however are not limited to:

• Dealing with inbound calls
• Providing product knowledge to customers
• Scheduling in appointments
• Updating information onto the database
• Diary management for the wider team

The successful candidate must be a multi tasker and be able to prioritise workload when needed as you will be supporting the Operational team on a daily basis. You must be IT savvy and be happy to work alone as well as in a team environment. All training will be provided.

Job Title: Customer Service Administrator

Location: Bracknell, fully office based

Working Days and Hours: Monday - Thursday, 8:00 am - 4:30 pm and Fridays, 8:00 am - 4:00 pm

Hourly Rate: 13.50 per hour

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Red Recruitment is recruiting for an immediately available temporary Customer Service Advisor to join our client, a premier outsourcing business located in Banbury.

You will be required to provide excellent customer service to customers and assist them with their billing queries.

Ideally, you will have exposure working within financial services.

Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Start date: 18th August
• Contract type: Temporary, 4 weeks with the opportunity for this to extend

Key Responsibilities of a Customer Service Advisor:

• Providing clear and precise communication to customers
• Accurately and efficiently updating customer and billing details
• Raising operational and meter reading requests
• Replying to written, email and telephone queries

Key Skills and Experience of a Customer Service Advisor:

• Having a background in customer service is preferred
• You should have the ability to use your own initiative
• Excellent written and communication skills is required
• Aiming to provide a one-call resolution for customers

If you are interested in this position and are available to start work on Monday 18th August, please apply now!

Red Recruitment (Business)