129 Customer Service jobs in Oxford

Customer Service & Helpdesk Lead

OX1 3BG Oxford, South East £35000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client is looking for an experienced and motivated Customer Service & Helpdesk Lead to manage their support operations in Oxford, Oxfordshire, UK . This role is crucial for ensuring the delivery of exceptional customer support and technical assistance to our client base. You will lead a team of support professionals, fostering a customer-centric culture and driving continuous improvement in service delivery. This is a hybrid role, requiring regular attendance in the office for team management and strategic planning, alongside flexible remote working options.

Key responsibilities include overseeing daily helpdesk operations, managing ticket queues, and ensuring timely resolution of customer issues. You will be responsible for training, mentoring, and performance management of the support team. Developing and implementing support processes, maintaining knowledge base articles, and analyzing customer feedback to identify areas for improvement are also key aspects of this role. The ideal candidate will have a strong background in customer service and helpdesk management, excellent leadership and communication skills, and a passion for delivering outstanding customer experiences. You should be proficient in using helpdesk software and possess strong problem-solving abilities. This is an excellent opportunity to take on a leadership role within a growing organization and make a significant impact on customer satisfaction.

Responsibilities:
  • Lead and manage the customer service and helpdesk team.
  • Oversee daily operations, including ticket management and resolution.
  • Develop and implement efficient support processes and procedures.
  • Provide training and coaching to support staff.
  • Monitor team performance and conduct regular reviews.
  • Analyze customer feedback and identify trends for service improvement.
  • Maintain and update the knowledge base with relevant information.
  • Act as a point of escalation for complex customer issues.
  • Collaborate with other departments to resolve customer problems.
  • Ensure adherence to service level agreements (SLAs).
A minimum of 3-5 years of experience in a customer service or helpdesk role, with at least 1-2 years in a supervisory or lead capacity, is required. Experience with ITIL frameworks and helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. Strong interpersonal skills, excellent problem-solving capabilities, and the ability to work effectively in a hybrid environment are essential. A proactive approach to customer care and a commitment to continuous improvement are key attributes we are seeking.
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Customer Service & Technical Support Lead

OX1 1 Oxford, South East £35000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client, a fast-growing technology solutions provider, is seeking a highly organised and empathetic Customer Service & Technical Support Lead to manage their support operations based in Oxford, Oxfordshire, UK . This role is crucial in ensuring outstanding customer experiences and providing efficient technical assistance to a diverse client base. You will be responsible for leading a team of customer service and technical support representatives, setting performance standards, and ensuring adherence to service level agreements (SLAs). Your duties will include handling escalated customer issues, developing support documentation and FAQs, and identifying trends to provide feedback to product development teams. A strong understanding of technical troubleshooting, customer relationship management (CRM) systems, and helpdesk software is essential. This position offers a hybrid working model, balancing in-office collaboration with remote flexibility.

The ideal candidate will possess excellent communication, problem-solving, and leadership skills, with a passion for delivering exceptional customer service. You will be responsible for training and mentoring your team, fostering a positive and productive work environment, and driving continuous improvement in support processes. Experience in managing support tickets, resolving complex technical queries, and implementing customer service best practices is highly valued. If you are a motivated individual with a proven track record in customer support management and a desire to contribute to a dynamic company, we encourage you to apply. You will play a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities:
  • Lead and manage a team of customer service and technical support specialists.
  • Oversee the resolution of customer inquiries and technical issues.
  • Develop and implement customer support strategies and processes.
  • Handle escalated customer complaints and complex technical problems.
  • Create and maintain support documentation, knowledge bases, and FAQs.
  • Monitor team performance metrics and ensure SLA compliance.
  • Provide training and coaching to support team members.
  • Analyse customer feedback and support trends to identify areas for improvement.
  • Collaborate with other departments to resolve customer issues effectively.
Qualifications:
  • Proven experience in customer service and technical support roles, with at least 2 years in a leadership or supervisory capacity.
  • Strong understanding of helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional communication, interpersonal, and customer-handling skills.
  • Experience in training and mentoring teams.
  • Ability to work effectively in a hybrid environment.
  • Familiarity with SaaS products or similar technology solutions is a plus.
  • High school diploma or equivalent; further education or certifications are advantageous.
This role offers a competitive salary, benefits, and the opportunity to grow within a supportive and innovative company.
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Customer Service & Technical Support Specialist

OX1 1AY Oxford, South East £28000 Annually WhatJobs

Posted 22 days ago

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Job Description

full-time
Our client is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their team in Oxford, Oxfordshire, UK . This role is crucial for ensuring our customers receive outstanding support and timely resolution to their technical inquiries. You will be the first point of contact for customers experiencing issues with our products or services, providing expert assistance through various channels including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving within a technical context.

Your responsibilities will include troubleshooting technical issues, guiding customers through setup and usage procedures, and resolving complex problems efficiently. You will maintain detailed records of customer interactions, technical issues, and resolutions in our CRM system. Collaborating closely with the engineering and product development teams to escalate bugs and provide feedback on product improvements will be a key part of your role. You will also contribute to the development and maintenance of our knowledge base, creating helpful articles and FAQs to empower customers.

The Customer Service & Technical Support Specialist will be responsible for ensuring customer satisfaction by delivering accurate, timely, and friendly support. You will proactively identify customer needs and offer solutions that enhance their experience. The ability to explain technical concepts in a clear and understandable manner to non-technical users is essential. This role requires a commitment to continuous learning, staying up-to-date with product updates and technical advancements. You should be adaptable, capable of handling multiple inquiries simultaneously, and possess a strong sense of ownership in resolving customer issues. A passion for helping others and a commitment to excellence in customer service are paramount.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
  • Minimum of 3 years of experience in customer service and technical support, preferably in a technology-related industry.
  • Proven ability to troubleshoot and resolve technical issues effectively.
  • Excellent verbal and written communication skills, with strong active listening abilities.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment.
  • Strong interpersonal skills and a customer-centric approach.
  • Experience with (mention specific relevant technologies/software, e.g., cloud platforms, specific software applications) is highly desirable.
This is an excellent opportunity for a dedicated support professional to contribute to a growing company and enhance customer loyalty through exceptional service.
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Customer Service & Helpdesk Team Lead

OX1 3BG Oxford, South East £30000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Customer Service & Helpdesk Team Lead to guide and motivate their support team. This is a fully remote position, enabling you to lead from anywhere while ensuring exceptional customer support and technical assistance. You will be responsible for managing the daily operations of the helpdesk, ensuring prompt and effective resolution of customer inquiries and technical issues, and fostering a positive and productive team environment. The ideal candidate will have a strong background in customer service management, excellent problem-solving skills, and a passion for delivering outstanding customer experiences.

Responsibilities:
  • Lead, coach, and mentor a team of customer service and helpdesk representatives.
  • Manage the day-to-day operations of the helpdesk, ensuring service level agreements (SLAs) are met.
  • Monitor team performance, provide regular feedback, and conduct performance reviews.
  • Handle escalated customer issues and provide resolution in a timely and professional manner.
  • Develop and implement effective customer support strategies and processes.
  • Ensure all customer interactions are handled with empathy, professionalism, and efficiency.
  • Train new team members and provide ongoing training to existing staff.
  • Analyse customer feedback and support data to identify trends and areas for improvement.
  • Create and maintain a knowledge base of common issues and solutions.
  • Collaborate with other departments (e.g., IT, Product Development) to resolve complex customer issues.
  • Manage team schedules, ensuring adequate coverage during operational hours.
  • Report on team performance metrics, customer satisfaction, and key support trends to management.
  • Champion a customer-centric culture within the team and the wider organisation.
  • Stay updated on product knowledge and industry best practices.
  • Contribute to the continuous improvement of support tools and technologies.
  • Resolve inter-team conflicts and promote a collaborative working environment.
Qualifications and Experience:
  • Proven experience in a customer service or helpdesk role, with at least 2 years in a team lead or supervisory capacity.
  • Excellent understanding of customer service principles and best practices.
  • Strong leadership, coaching, and motivational skills.
  • Proficiency in using helpdesk software and CRM systems.
  • Exceptional problem-solving and troubleshooting abilities.
  • Outstanding communication, interpersonal, and active listening skills.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Experience in developing training materials and conducting training sessions.
  • A proactive approach to identifying and resolving customer issues.
  • Ability to work independently and manage a remote team effectively.
  • Familiarity with ITIL best practices is an advantage.
  • A passion for customer satisfaction and a commitment to continuous improvement.
This role, while remote, is central to supporting our users who may be based in areas such as **Oxford** and across the UK.
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Senior Customer Service & Helpdesk Manager

OX1 3AA Oxford, South East £40000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Senior Customer Service & Helpdesk Manager to lead their remote support team. This is a fully remote, permanent position, offering you the flexibility to manage operations from your home office. You will be responsible for overseeing the daily operations of the customer support and IT helpdesk functions, ensuring the delivery of exceptional service to internal and external stakeholders. Your key duties will include managing a team of support specialists, setting performance standards, and implementing training programs to enhance team skills and knowledge. You will be instrumental in developing and refining support processes, utilising ticketing systems effectively, and ensuring timely resolution of customer issues and technical problems. This involves monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implementing strategies for continuous improvement. You will also act as a point of escalation for complex customer queries and technical challenges. The ideal candidate will have a strong background in customer service management and IT support, with proven leadership experience in a remote team environment. Excellent communication, interpersonal, and problem-solving skills are essential. You should be proficient in managing helpdesk software and CRM systems, and have a good understanding of IT infrastructure and common technical issues. Experience in developing service level agreements (SLAs) and ensuring adherence to them is highly desirable. A passion for delivering outstanding customer experiences and a proactive approach to problem-solving are key attributes. This role offers a fantastic opportunity to lead a dedicated remote team and significantly impact customer satisfaction and operational efficiency, ideally based within commuting distance of Oxford, Oxfordshire, UK for occasional team leadership meetings.
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Remote Customer Service Team Lead

OX1 2AA Oxford, South East £28000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
Our client is a rapidly expanding customer-focused company and is looking for an experienced and highly motivated Remote Customer Service Team Lead to join their fully remote operations team. This role offers the unique opportunity to lead and inspire a team of customer service professionals from the comfort of your home office. You will be responsible for overseeing the daily operations of the customer service department, ensuring exceptional service delivery and customer satisfaction across all contact channels. Key duties include managing a team of customer service representatives, setting performance targets, providing coaching and feedback, and resolving complex customer issues. The ideal candidate will have a proven track record in customer service management or supervision, with strong leadership and people management skills. Excellent communication, problem-solving, and conflict resolution abilities are essential. You should be proficient in using CRM systems and customer service software, with a demonstrated ability to motivate a remote workforce. This role requires a proactive, results-oriented individual who can foster a positive and supportive team environment, even when working virtually. You will be instrumental in developing and implementing strategies to enhance customer experience and improve operational efficiency. The successful applicant will be adaptable, possess a keen understanding of customer service best practices, and be committed to driving continuous improvement within the team. Join our dynamic, remote-first company and help us deliver outstanding support to our valued customers from Oxford, Oxfordshire, UK and beyond.
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Senior Customer Service Team Lead

OX1 4DH Oxford, South East £30000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
A distinguished company committed to exceptional customer experiences is seeking an experienced Senior Customer Service Team Lead to manage and motivate a remote support team. This role is vital in ensuring our customers receive outstanding service and timely issue resolution. You will be responsible for overseeing daily operations, coaching team members, and implementing strategies to enhance customer satisfaction and loyalty.

Key Responsibilities:
  • Lead, coach, and mentor a team of customer service representatives, fostering a positive and high-performing work environment.
  • Monitor team performance, providing regular feedback, training, and support to ensure service level agreements (SLAs) are met.
  • Handle escalated customer inquiries and complex issues, ensuring prompt and satisfactory resolution.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Analyse customer feedback and service data to identify trends, areas for improvement, and opportunities for service enhancement.
  • Create and update customer service procedures, policies, and documentation.
  • Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
  • Manage team scheduling, workload distribution, and resource allocation to optimise efficiency.
  • Onboard and train new customer service team members.
  • Champion a customer-centric culture within the team and the wider organisation.
Qualifications and Skills:
  • Proven experience in a customer service role, with at least 2-3 years in a supervisory or team leadership capacity.
  • Demonstrated ability to lead, motivate, and develop a remote team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
  • Proficiency in customer relationship management (CRM) software and helpdesk systems.
  • Ability to handle challenging customer interactions with empathy and professionalism.
  • Strong organisational and time-management skills, with the ability to multitask effectively.
  • Experience in analysing customer data and using insights to drive service improvements.
  • Adaptable and resilient, with a proactive approach to challenges.
  • Comfortable working independently in a remote setting.
This role is based in the **Oxford, Oxfordshire, UK** area, but offers a fully remote working arrangement. If you are a motivated leader dedicated to delivering exceptional customer service, we encourage you to apply.
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Specialist Customer Service Officer - OX1 1ND

OX1 1ND Oxford, South East Oxfordshire County Council

Posted 1 day ago

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Job Description

Specialist Customer Service Officer - OX1 1NDNumber of Positions: 6Contract Type: TemporarySalary: £31,537 - £31,537 per annumWorking Hours: 37Location: OxfordshireBusiness Unit: Transformation, Digital & Customer Experience

Make a Difference Every Day
Are you passionate about helping others and making a real impact in your community ? 

We’re looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire.
At the heart of our Customer Experience Function is a commitment to empowering residents, helping them stay independent, and supporting them with confidence as they navigate the services they need. Our vision is ‘to provide excellent customer service to the residents and visitors of Oxfordshire’.

In this role, you’ll be part of a team supporting individuals in sensitive and sometimes complex situations, ensuring they receive the right help, first time. You’ll be part of a team that’s always learning and improving, and open to doing things differently. Better outcomes for our residents start with better ways of working.

At Oxfordshire County Council (OCC), we care deeply about how we work, not just what we do. Our core values shape our culture and guide how we lead, collaborate, and grow together:

  • Always learning
  • Be kind and care
  • Equality and integrity in all we do
  • Taking responsibility
  • Daring to do it differently

If you're ready to contribute to meaningful work and share our values, we’d love to hear from you.

What You’ll Do
As a Specialist Customer Service Officer, you’ll be the first point of contact for adults seeking support. You’ll offer a welcoming voice and a steady hand, responding to enquiries from the public and partner agencies including health professionals, police, and fire and rescue services. 

Main daily duties will include:

  • Responding to customer enquiries via phone, email, and web referrals
  • Making outbound calls to follow up on enquiries and referrals
  • Reading reports and identifying safeguarding concerns for appropriate escalation
  • Processing referrals for Adult Social Care (ASC) and partner services, assessing needs and identifying the priority of cases for onward referrals
  • Using ASC databases to retrieve and update information, resolve queries, or signpost to other services in line with The Oxfordshire Way: Oxfordshire Way strategic vision | Oxfordshire County Council
  •  Working closely with Team Leaders, colleagues, and external agencies to progress cases through to resolution.

You’ll navigate a range of health and social care systems to ensure every person receives the right support, first time.

What We’re Looking For

  • Minimum of 5 GCSEs (Grades A*-C / 4 or above), including Maths and English, or equivalent. We also welcome relevant knowledge and skills gained through work experience.
  • Confident using Microsoft Office and digital communication tools.
  • Previous customer service experience is essential, particularly in handling challenging conversations by phone and email. Experience in social care or supporting vulnerable people is desirable.
  • Ability  to manage your own workload and priorities tasks across multiple channels i.e. email, phone, etc.
  • A genuine interest in helping people, with the ability to actively listen and communicate clearly - both verbally and in writing.
  • Excellent communication, patience, and professionalism are key - especially when dealing with sensitive or emotionally charged situations. You should be confident making decisions independently and know when to escalate more complex enquiries.
  • An interest in social and health care services is important. Familiarity with social care systems (e.g. LiquidLogic or LAS) would be an advantage.

Additional Information

  • This role requires a Standard DBS check with Barred List clearance.
  • You’ll need to be able to travel across the county and work from various office locations as needed.
  • The role involves working with vulnerable adults and regular use of computers and telephone systems (often health and social care systems and databases).

Before applying, we recommend reviewing the attached job description. It includes more details about the role and clear guidance on what we’re looking for in your application and beyond.


Our Rewards & Benefits    

  • Culture of flexible working
  • Hybrid working – typically three days per week in our Oxford office for team collaboration, reducing to two days per week following induction.
  • Great learning and development opportunities to support your growth 
  • Technology to support agile working where role permits
  • Employee Assistance Programme:  including health and wellbeing support
  • Generous annual leav e: 28 days plus bank holidays, and an option to ‘buy’ additional holiday
  • Enhanced family friendly policies
  • Local Government Pension Scheme:  with employer contributions up to 19.9% 
  • Discounts:  local and national offers for shopping and travel


Ready to make a difference? Apply now to join a team that puts people at the heart of everything we do!

Application Process and Next Steps

  • If you are interested in this role, please submit your application as soon as possible, as there is no official closing date. We encourage early applications and reserve the right to close this vacancy should a sufficient number of suitable candidates be identified.
  • When applying, please upload a current CV and a personal statement:
    CV: Include your employment history and relevant experience .
    Personal Statement : Describe how your skills and experience align with the role, referring to the essential criteria and person specification. 
  • The job description sets out our ideal, but we value diverse strengths and potential. If your experience aligns with much of what we’re looking for, please consider applying.
  • Applications will be reviewed on a rolling basis, with the panel aiming to respond within 1–2 weeks of submission. Incomplete applications will be rejected if not completed within 2 weeks. 
  • Interviews will take place in person at our central Oxford office, including a short role play exercise. Shortlisted candidates will receive full details in advance. The exercise will reflect a realistic workplace scenario.

For informal enquiries or further information about the role, please contact Remziye UlasCevahir – Social Care Lead on 


Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support , education and safe spaces for all.


Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job . For those leaving care without any further education, we guarantee an interview for our apprenticeships.  We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service .


Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment . We will ensure that all our recruitment and selection practices reflect these commitments.


Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service .


Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn , Facebook , Twitter and Instagram .


If you encounter any technical issues with the application system, please contact us at:  

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Lead Customer Service Manager - Omni-channel Support

OX1 1AA Oxford, South East £40000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a reputable global brand, is seeking a highly motivated and experienced Lead Customer Service Manager to oversee their omni-channel customer support operations. This is a fully remote position, offering the flexibility to manage a high-performing team from anywhere in the UK. You will be responsible for setting the strategic direction for customer service, ensuring exceptional customer experiences across all touchpoints, and driving continuous improvement in support efficiency and effectiveness. The ideal candidate will have a proven track record in managing large customer service teams, a deep understanding of omni-channel strategies, and a passion for customer advocacy. You will lead, train, and mentor a team of customer service professionals, fostering a culture of excellence and customer-centricity.

Key Responsibilities:
  • Develop and implement comprehensive omni-channel customer service strategies to enhance customer satisfaction and loyalty.
  • Lead, manage, and motivate a team of customer service representatives and supervisors.
  • Set performance goals and KPIs for the customer service department and monitor performance against targets.
  • Oversee daily operations across multiple support channels, including phone, email, chat, social media, and self-service portals.
  • Identify trends and root causes of customer issues and collaborate with relevant departments to implement solutions.
  • Ensure adherence to service level agreements (SLAs) and quality standards.
  • Develop and deliver training programs for customer service staff on product knowledge, service standards, and conflict resolution.
  • Manage the customer service budget effectively, optimizing resource allocation.
  • Gather customer feedback and insights to drive service improvements and product enhancements.
  • Implement and utilize customer relationship management (CRM) systems and other support technologies.
  • Champion customer advocacy within the organization, ensuring customer needs are prioritized.
  • Stay updated with industry best practices and emerging trends in customer service and support technology.

Qualifications and Skills:
  • Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
  • Minimum of 7 years of progressive experience in customer service management, with a strong focus on omni-channel operations.
  • Proven ability to lead and develop high-performing customer service teams.
  • In-depth knowledge of customer service best practices, KPIs, and performance metrics.
  • Experience with various CRM and customer support platforms (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
  • Strong understanding of omni-channel customer experience strategies and technologies.
  • Excellent leadership, communication, and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • A passion for delivering exceptional customer service and driving customer loyalty.
  • Ability to work effectively independently and manage remote teams.
  • Experience in change management and process improvement initiatives.
  • Familiarity with workforce management (WFM) tools is a plus.
This fully remote role offers a fantastic opportunity to lead and shape the customer experience for a prominent organization. You will have the autonomy to implement innovative strategies and make a significant impact on customer satisfaction and retention. Join a supportive and dynamic team that values leadership and a commitment to customer excellence.
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Customer Support Specialist

OX1 3BG Oxford, South East £25000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client, a fast-growing tech company, is looking for a dedicated and empathetic Customer Support Specialist to join their fully remote team. This is an excellent opportunity to provide exceptional service and support to our valued customers, helping them resolve issues and maximize their experience with our products. You will be the first point of contact for customer inquiries, handling them via phone, email, and chat, ensuring timely and effective resolutions. As a remote team member, you'll utilize advanced communication tools and possess the self-discipline to manage your workload efficiently.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Diagnose and resolve technical issues related to our products and services.
  • Provide clear and concise instructions and guidance to customers.
  • Escalate complex issues to the appropriate internal teams when necessary.
  • Maintain accurate records of customer interactions and resolutions in our CRM system.
  • Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
  • Educate customers on product features and best practices.
  • Contribute to the creation and maintenance of customer support documentation and FAQs.
  • Achieve and maintain high levels of customer satisfaction.
  • Adhere to company policies and procedures.

Qualifications:
  • Previous experience in a customer support or customer service role.
  • Excellent communication skills, both written and verbal.
  • Strong active listening and problem-solving abilities.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Patience, empathy, and a customer-centric attitude.
  • Technical aptitude and the ability to learn new software and systems quickly.
  • Ability to work independently and as part of a remote team.
  • Experience with (specific product/service area) is a plus.
  • High school diploma or equivalent; some college coursework is preferred.

This role is fully remote, supporting our client's operations in the **Oxford, Oxfordshire, UK** area and across the UK. If you are passionate about helping people and thrive in a remote work setting, we encourage you to apply.
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