1342 Customer Service jobs in Oxford

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online payment methods.

Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.

Liaise with online doctors to resolve customer issues promptly and efficiently.

Identify opportunities to grow prescription volume and support business development.

Participate in weekend shifts on a rota basis (time off during the week when working weekends)

Administration & Stock Control

Maintain accurate prescription records and ensure documentation is legally compliant.

Order stock from suppliers and help manage stock levels in the dispensary.

Keep work areas clean, organised, and compliant with health and safety standards.

Support with counting prescriptions and updating systems.

Follow internal processes and use company software and portals as required.

General Duties

Comply with all company health and safety policies, report risks or near misses.

Attend required meetings and complete online or in-person training on time.

Support company initiatives and uphold high standards in security, communication, and operations.

Adhere to all Standard Operating Procedures (SOPs).

Use the holiday booking portal for leave requests, subject to manager approval.

Key Competencies

Strong customer focus and empathy

Excellent verbal and written communication skills

Detail-oriented and organised

Reliable, honest, and professional

Confident working independently and within a team

Friendly, approachable, and respectful

Able to handle sensitive/confidential information discreetly

Flexible and adaptable to changing tasks

Skills & Experience

Previous customer service experience is essential

Experience in a medical or pharmacy setting is preferred

Computer literate with solid time management skills

Comfortable handling numbers and written communication

Clear and professional telephone manner

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Job Type: Full-time

Pay: 13.91 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)

Work Location: In person

The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.

Client Details

My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.

Description

Key responsibilities of the Customer Service Representative include:

• Respond to customer enquiries promptly and professionally via phone, email, or chat.
• Resolve customer issues by investigating and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.
• Provide product or service information to customers as required.
• Identify and escalate priority issues to the relevant departments.
• Ensure customer satisfaction and maintain a positive company image.
• Contribute to the improvement of customer service processes and practices.

Profile

The successful Customer Service Representative will have:

• Previous experience in a customer service/support/client-facing role.
• Strong communication and interpersonal skills.
• The ability to problem-solve and think critically under pressure.
• Attention to detail and a commitment to accuracy.
• A proactive attitude and a willingness to learn.

Job Offer

Benefits include:

• A competitive salary
• Strong commission structure
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online payment methods.

Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.

Liaise with online doctors to resolve customer issues promptly and efficiently.

Identify opportunities to grow prescription volume and support business development.

Participate in weekend shifts on a rota basis (time off during the week when working weekends)

Administration & Stock Control

Maintain accurate prescription records and ensure documentation is legally compliant.

Order stock from suppliers and help manage stock levels in the dispensary.

Keep work areas clean, organised, and compliant with health and safety standards.

Support with counting prescriptions and updating systems.

Follow internal processes and use company software and portals as required.

General Duties

Comply with all company health and safety policies, report risks or near misses.

Attend required meetings and complete online or in-person training on time.

Support company initiatives and uphold high standards in security, communication, and operations.

Adhere to all Standard Operating Procedures (SOPs).

Use the holiday booking portal for leave requests, subject to manager approval.

Key Competencies

Strong customer focus and empathy

Excellent verbal and written communication skills

Detail-oriented and organised

Reliable, honest, and professional

Confident working independently and within a team

Friendly, approachable, and respectful

Able to handle sensitive/confidential information discreetly

Flexible and adaptable to changing tasks

Skills & Experience

Previous customer service experience is essential

Experience in a medical or pharmacy setting is preferred

Computer literate with solid time management skills

Comfortable handling numbers and written communication

Clear and professional telephone manner

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Job Type: Full-time

Pay: 13.91 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)

Work Location: In person

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best, then THIS is the place for you!

Background checks: Due to the nature of some of the roles and the customer information you will have access to in your role, we may work with you to secure CTC-level Govt. securi.

WHJS1_UKTJ

Job Title: Customer Service Representative

Location: Reading

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or n.

WHJS1_UKTJ

Our client is looking for a customer service expert to join their service support team and help deliver exceptional customer experiences. You'll work closely with Account Coordinators, Service Call Planners, 60+ field-based Service Technicians, and colleagues across the business.

Key Responsibilities as a customer service advisor:

• Handle inbound calls and emails, logging service calls accurately.
• Keep customers updated with ETAs and job progress, advising of any delays.
• Resolve customer complaints quickly and professionally.
• Collaborate with internal teams to ensure smooth service delivery.

What We're Looking For:

• Excellent telephone manner, calm under pressure.
• Experience in inbound customer service.
• Organised, methodical, and able to manage multiple tasks.
• A team player with a proactive attitude.
• SAP knowledge preferred

Apply now to be part of a friendly, customer-focused team where your work makes a real difference.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

• Excellent communication skills, both written and verbal
• A positive attitude and commitment to high levels of customer service
• Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
• Ability to work collaboratively with colleagues to achieve shared goals
• Flexible and responsive to customer and business needs
• High attention to detail and accuracy
• Basic understanding of the product ranges or willingness to learn
• Strong time management and ability to work independently

Location: Oxfordshire
Salary: £70,000 - £0,000 (DOE) + Annual Bonus opportunity
Job Type: Full Time, Permanent

A leading UK-based service and engineering organisation is seeking a Customer Service Director to lead its busy, high-performing Customer Service Centre. This is a pivotal role, responsible for driving an efficient, professional customer experience and ensuring the effective scheduling of a nationwide engineering workforce.

This opportunity is perfect for a dynamic and experienced leader who thrives in a fast-paced, service-driven environment. You'll play a key role in shaping the customer journey, improving operational processes, and building a high-performing team culture.

• Lead, coach and motivate the Customer Service Centre team to consistently deliver first-class service.

• Oversee the efficient scheduling of field-based engineers to meet SLAs across PPM, reactive maintenance and emergency call-outs.

• Champion process improvements and customer satisfaction across all service touchpoints.

• Manage the National Administration Desk and Customer Portal teams.

• Implement and track KPIs to continuously improve service performance and team output.

• Collaborate with Key Account and Operational teams to ensure seamless service delivery.

• Proven leadership experience in a customer service or service operations environment.

• Strong background in scheduling engineering or technical field resources.

• Excellent communication and stakeholder management skills.

• A hands-on, proactive approach with a passion for delivering service excellence.

• High level of computer literacy, especially in Excel and customer service platforms (e.g., Freshdesk).

• A collaborative mindset with the ability to coach, develop and inspire others.

• Competitive salary of 0,000 - 0,000 depending on experience.

• Annual performance-related bonus.

• Autonomy to shape a growing function within a forward-thinking business.

• Supportive leadership team and collaborative culture.

• The opportunity to make a tangible impact on both service quality and operational success.

Reach out to me ASAP:

(url removed)

(phone number removed)

Customer Service Engineer - Imaging Equipment - Field based

Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>When applicable provide out of hours technical service support and complete individual mandatory weekend working provision  li>Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

 What do I need to qualify for this job?

li>HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas li>A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Our Benefits:

li>Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.