1300 Customer Service jobs in Oxford

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead

The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = 13.00 /14.00 - 6-9 Month Contract

Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.

Accountabilities

Customer Service:

• Adherhance to Customer Service processes and procedures
• Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
• Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
• Receiving and processing incoming customers' orders and queries
• Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
• Point of contact for external remote sales team with any order/query issues
• Strong collaboration within business operations and customer services team
• Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc

Financial and Quality compliance:

• All Creation of new customer accounts ensuring all financial controls are adhered to.
• Support and liaise with accounts team, credit checking.
• Ensure quality compliance during new account processing, from setting up new account - delivery of product.
• Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)

Training and Compliance

• Ensuring all SOP and training are up to date in timely manner.
• 100% compliant with policies and procedures

Experience/Competencies

• Customer service background
• SAP experience preferable
• Microsoft Office, including strong Word, Excel skills
• Understanding of logistic/supply chain processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you passionate about customer service and looking to take the next step in your career? A growing organisation is seeking a motivated individual to join their Internal Sales team in Milton Keynes.

This role is ideal for someone with call centre or customer service experience who thrives in a fast-paced environment and enjoys building relationships with customers.

This is a full-time office based role.

Key Responsibilities:

• Engage with customers via phone and email to promote products and services.
• Provide quotes, process orders, and ensure accuracy and timely follow-up.
• Handle enquiries with professionalism and persistence to meet customer expectations.
• Advise on product availability and pricing.
• Build and maintain strong customer relationships.
• Take ownership of personal development and contribute to team performance.

What You'll Bring:

• GCSEs (or equivalent) in Maths and English.
• Strong communication skills and a customer-first mindset.
• Experience in a call centre or customer service role.
• Confidence using Microsoft Office and data entry systems.
• A proactive attitude with a desire to grow and succeed.

What's Offered:

• Salary: 25,500pa
• 25 days annual leave (increasing with service)

This is a fantastic opportunity to join a company with a long-term vision and strong values.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Job Title: Customer Service Administrator

Location: Witney, Oxfordshire

Salary: Competitive

Job Type: Permanent, Full time.

Meech International has an exciting opportunity available for a Customer Service Administrator to join our growing team based in Witney, Oxfordshire. This is a permanent role with a competitive rate of pay plus generous benefits which makes Meech a great place to work! We are looking for someone who wants to embark on their next challenge and be a part of our story.

Key benefits we offer our Customer Service Administrator:

• A competitive salary
• Discretionary profit share bonus
• 25 - 30 days holiday (based on length of service) + bank holidays
• Health insurance, Pension scheme, Life assurance.
• 100 social club allowance to join in on activities
• Career development opportunities, training and learning resources
• Mental, financial and physical wellbeing support resources
• Free on-site parking
• Plus, many more benefits!

Summary of Main Responsibilities of our Customer Service Administrator:

To help support the smooth running of the Customer Service team. Ultimately the objective of the role is to improve the customer service experience within the company, create engaged customers and facilitate company growth by:

• Working with the Meech logistics team to prepare and organise all Meech Invoices.
• Working as part of a team to pick up and resolve incoming enquires to Meech.
• Answering and resolving customer enquiries and following problems through to resolution. Report investigation findings to the customer
• Filing of all Meech Invoices and job packs and archiving of emails and messages.
• Answering incoming phone calls
• Job Pack scanning and general administration tasks such as meeting room bookings and refreshments (ad hoc for visitors)
• General communication with customers when needed
• Working with other Meech departments to develop customer feedback channels.

Skills, knowledge and experience required by our Customer Service Administrator:

• Experience in a Customer Service department would be desirable.
• Experience of CRM, invoicing and dealing with customer enquiries is preferred
• Knowledge of Microsoft products including Word, Excel and outlook
• Good written and verbal communication skills

Who are we?

Our mission is to design and manufacture the best and most innovative Static Control and Surface Cleaning equipment to optimise our customers' productivity. Founded in 1907, for over a century we have been engineering and manufacturing products in the UK that are used worldwide. We have a constant focus on improvement and we collaborate with our global offices and distributors, who in turn work closely with their local markets, to achieve all our goals.

What we do:

We have four separate divisions: Static Control, Web Cleaning, Compressed Air Technology and Surface Cleaning Systems. Each division is interconnected through applications in various sectors.

We work in a large number of diverse industries all over the world, including pharmaceutical, food & beverage and the emerging EV Battery market, where we are at the forefront of development in specialist contamination removal and static control.

If you have the skills and experience to become our Buyer, please apply now. We'd love to hear from you.

Please see our Data Privacy Notice - Recruitment & Selection on our website for more information about how we process your data when you apply.

Candidates with the experience or relevant job titles of Administrator, Customer Service, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, may also be considered for this role.

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner

Administrator to work for a small and supportive organisation in a small village near Thame, Oxfordshire.

Commutable from Thame, Haddenham, Bicester and Aylesbury.

Role: Customer Service/Planner

Salary: 29,000 - 29,000 per annum

Location: Bicester , Oxfordshire

Hours: Monday to Friday - Office Based

Key Responsibilities of the Customer Service/Planner:

• Comfortable and confident talking on the phone to internal and external people.
• Excellent time management - responding quickly and effectively to client queries/general emails.
• Responsible for managing a busy shared inbox as well as your own personal inbox.
• Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
• Prioritising important works to ensure the SLAs are met which have been set by the client.
• Consistently updating in-house system.
• Raising various jobs and purchase orders daily.
• Working as a team to complete various daily tasks.
• Form and maintain working relationships with work colleagues, account managers, engineers and clients.

About you:

• Must have access to your own transportation due to the location.

• Great organisational and time management skills.
• Confident and comfortable communicating over the phone with internal and external parties.
• Strong written communication skills for responding to emails.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
• Ability to work effectively as part of a team to complete daily tasks.
• Great attention to details.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Advisor

Location: Reading
Working Pattern: Full Time

Duration: Temp ongoing, TBC

Hourly Rate: 12.50 per hour

Are you passionate about supporting people and creating a vibrant community? Our client is looking for a cheerful and organised Customer Service Advisor to join their dynamic team! This is an exciting opportunity to play a vital role in enhancing experiences and ensuring smooth operations within a residential scheme.

Key Responsibilities:

• Be the friendly voice answering queries via phone, email, or in person.
• Handle inquiries from residents, parents, universities, and stakeholders.
• Respond promptly to feedback and concerns, making sure residents feel heard and valued.
• Log customer issues and channel them to management as needed.

• Manage the distribution of post and oversee the parcel pick-up system.
• Create and share vibrant signage for notice boards throughout the scheme.
• draught written correspondence at the request of the management team.

• Welcome visitors with a warm smile while performing front-of-house and reception duties.
• Assist with various front-of-house tasks as they arise.

• Verify returned licence acceptances and ensure all necessary documents are in place.
• Prepare arrival packs filled with essential information for new residents.

• Conduct room viewings with enthusiasm.
• Perform thorough room inspections before new residents move in.
• Attend to regular inspections of residents' rooms, ensuring everything is in tip-top shape.
• Assist with show flat viewings and open days, especially during busy move-in and move-out weekends.

• Provide assistance to the Assistant Scheme Manager with various administrative tasks.
• Support room maintenance requests from other management team members.

• Keep our social media channels lively and engaging with regular updates.

Skills and Competencies:

• Strong organisational skills to keep everything running smoothly.
• Excellent communication skills to connect with people and staff alike.
• Meticulous attention to detail to ensure nothing is overlooked.
• Ability to work independently while also thriving in a team environment.

Working Conditions:

• Monday to Friday, 09:00 to 17:30 with a 30-minute lunch break.

If you're ready to make a difference in the lives of people and contribute to a thriving community, we want to hear from you! Join our client as a Customer Service Advisor and be part of an enthusiastic team!

Apply now and help us create a welcoming and supportive environment for all!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Berry Recruitment are NOW hiring for a committed and experienced Customer Service/Planner to work for a company in Witney in Oxfordshire.

Role: Customer Service/Planner

Salary: 27,000 - 28,000 Per Annum

Location: Witney, Oxfordshire

Hours: Full time - Office Based

Overview

We are seeking a highly skilled and experienced Customer Service/Planner to join our client. This is an exciting opportunity to work in a fast-paced and dynamic industry, supporting our clients with their security needs. As a Customer Service/Planner, you will be responsible for providing excellent customer service and ensuring the smooth operation of the services.

Key Responsibilities of the Customer Service/Planner:

• Serve as the main point of contact for our clients, providing exceptional customer service through various communication channels such as phone, email, and in-person interactions
• Coordinate and schedule security services to meet client's needs and ensure timely delivery of services
• Develop and maintain strong relationships with clients to understand their unique security needs and provide customised solutions
• Manage client accounts and ensure accurate and timely billing and invoicing
• Troubleshoot and resolve any customer complaints or concerns in a professional and timely manner
• Collaborate with various departments within the company to ensure efficient and effective delivery of services to clients
• Prepare reports summarising customer service activities and performance for senior management
• Monitor KPIs such as response time, resolution rate, and customer satisfaction
• Analyse customer feedback to identify service improvement opportunities
• Ensure compliance with company policies and industry regulations

About you:

• Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with clients
• Strong organisational and time management skills, with the ability to prioritize and multitask in a fast-paced environment
• Knowledge of security services and industry trends
• Proficiency in Microsoft Office and customer relationship management software
• Ability to remain calm under pressure and handle difficult situations with professionalism

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 08.30 - 17.00 (37.5 hours per week)

Start Date - 11th August

Based on-site in Milton Keynes.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets
• Being proactive in supporting the team in identifying new processes and department improvements. To help shape the company through supporting new system implementations to enhance our customer experience
• To play an active part in creating a customer centric culture.
• Be an active member across all customer operations area, assisting our customer journey.

Skills / Experience: Customer Service Administrator

• Proven customer service experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammar.
• Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail.
• To be computer literate with various packages such as Word, Excel and Cofico/SAP.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Problem-solving skills.
• Experience within a Contact Centre environment, desired but not essential.
• Ability to work under pressure.
• Ability to work without supervision.
• Excellent Time Management Skills.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Relevant experience in an administration role.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

We are looking for a Customer Service Advisor to join a small, dynamic organisation on a full time, permanent basis.

Benefits:

• 20 days holiday + bank holidays (increasing with length of service)
• On site parking
• Opportunities for progression
• Bonuses available
• Vouchers for higher profitability

As the Customer Service Advisor, you will be responsible for:

• Managing web orders, picking and packing goods.
• Liaising with clients and suppliers to ensure smooth order processing and delivery.
• Updating order details, deliveries and incoming stock.
• Oversee the checking in of goods delivered to the premises.
• Coordinate time-sensitive deliveries.
• Provide excellent customer service, maintaining a professional and pleasant manner in all client and supplier interactions.

The successful Customer Service Advisor have the following related skills / experience:

• Excellent customer service skills.
• Strong organisational skills.
• Good IT skills.

For more information, please contact Julie Harding or Chloe Bennett on (phone number removed)