136 Customer Service jobs in Oxford Street

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our client is seeking a friendly and efficient Customer Service Representative to join their busy team in the heart of London, England, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and potentially in-person interactions at their central London office. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

Requirements:

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

This is an excellent opportunity for someone looking to grow their career in customer service within a reputable organization. Our client offers a supportive team environment and opportunities for professional development within the vibrant city of London, England, UK .

About Us: 

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures. As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy. Tuned For The Future. 

As we continue to expand our reach and product offerings, we are seeking a hungry, driven, exceptional communicator to help grow our Customer Experience team. This is the perfect opportunity for someone early in their career who wants to have huge impact on a growing brand. 

Role Overview: 

R.A.D®s customer is at the heart of everything we do. We have a hugely loyal customer base who keep coming back because our products are exceptional, but so too is the customer experience. We are seeking a Customer Service Specialist who wants to deliver exceptional experiences to our customers, while staying true to our brand values, voice and business needs. 

Key Responsibilities:

• Engaging directly with customers, responding to their questions in a way that feels authentically R.A.D®. 

• Ensuring every customer feels like R.A.D®s #1 priority and receives a high-quality experience, no matter the ask. 

• Answering queries and managing the customer inbounds on pre and post sales, and everything in between. 

• Providing specialist answers to questions about products and the brand, taking pride in being a subject matter expert.  

• Managing customer returns efficiently so that customers feel supported throughout the process. 

• Assisting in the creation of customer orders, seeding orders and any other internal or external order assistance, as required. 

• Recommending improvements to company processes for efficiency; always looking for automations while still managing the day-to-day tasks. 

• Calmly managing a varied workload, understanding that the inbox may be busier at launches and other moments. 

• Working with the Customer Service Manager, the Director of Operations, the Supply Chain Manager and any other team as required to ensure Customer Service is the best internal resource it can be. 

• Willing to take on wider business tasks as is needed in a growing team. 

Requirements

Key Skills/Experience required: 

• Proven excellence in communication – either in a customer service role or similar (previous customer service experience is a huge plus); with a focus on email communications. 

• Tech-savvy - you maybe haven’t worked with Shopify or Gorgias before, but you’ll be able to pick it up quickly! 

• Proficient at MS Office tools. 

• Impeccable attention to detail. 

Not essential but nice to have skills/experience: 

• Previous in-house customer service experience for a brand. 

• Working with Shopify’s back-end – particularly Orders and Products. 

• Proven track record of responding to followers, customers on social channels. 

• Knowledge of and interest in fitness, in some form, is a bonus. 

 This role is for you if: 

• You absolutely love dealing with people, problem solving and that satisfying feeling of a happy customer.  

• You are happy to operate in the grey – you can handle nuance and reflect that in the way you communicate. You are adaptable and understanding when priorities shift or processes evolve. 

• You thrive in fast-paced environments where no two days are the same. 

• You are a 100% team player, and always seeking ways to help the team and the brand, as well as the customer.  

• You're a good listener with natural empathy, who can approach a problem from both sides. 

• You’re a self-starter with the ability to use initiative  – you don’t wait for instruction, but you always seek to understand better and aren’t afraid to ask for help. 

• You’re so excited about the brand that it will shine through in your product knowledge and customer relations. 

We are global but based in the UK. Occasionally you may be asked to help keep things moving along for our international customers during UK bank holiday periods.  

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On-site gym
• Quarterly Power of Movement allowance towards fitness pursuits

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

An exciting opportunity for a for a bright and confident Customer Service and Marketing Assistant has arisen at Old Queen Street Media (publishers of UnHerd , The Spectator and Apollo magazines).

You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries,  moderating the website’s comments section, and handling shop and merchandise orders.

Based in our lovely offices overlooking St James’ Park, you will be part of a close knit team working 5 days a week in the office. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.

This is a fantastic role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.

Key Responsibilities:

• Handle day to day incoming customer/subscriber enquiries
• Comment moderation on unherd.com and our social media channels
• Handle the fulfilment of merchandise and shop orders
• Assist with the general running and housekeeping of the office
• Liaise with our subscriptions team to ensure that processes are running efficiently

Key Skills and Knowledge:

• Experience of working with various CMS platforms would be beneficial
• The ability to actively listen to customers so they can adequately gauge and address their needs
• Outstanding written and verbal communication skills, with a strong command of the English language
• Ability to work to strict deadlines and capable of managing and prioritising the workload
• Ability to work and thrive in a multi tasked and fast paced environment on your own and within a team
• Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
• Previous experience of using analytical packages such as Google Analytics would be beneficial
• Excellent skills in Word, Excel and PowerPoint
• A keen interest in politics and current affairs would put you in good stead

Requirements

• Experience in a customer service or marketing support role

• Strong verbal and written communication skills

• Ability to handle inquiries, complaints, and feedback professionally

• Experience using customer service tools

• Patience, empathy, and active listening skills

• Ability to multitask and manage time effectively
• Some remote weekend work when required

Who we are

Our mission at Seat Unique is simple: to make premium live experiences more accessible to fans.

We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and cultural events.

Seat Unique empowers clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and enhance the overall fan experience. We provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly. 

We have forged official partnerships with globally renowned sports clubs, venues, and rights holders. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships, including prestigious clubs such as Burnley FC, Yorkshire Cricket, and the Jacksonville Jaguars UK to name just a few. 

At Seat Unique, we believe in the power of live events. That’s why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique’s strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted’s 100: UK & Ireland in 2024, our commitment to excellence and innovation continues to drive our success.

If you are passionate about revolutionising the live events industry and creating memorable experiences for fans worldwide, Seat Unique is the place for you! Join our dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry.

Who we’re looking for

Seat Unique is looking for a dedicated and customer-centric Customer Experience Executive to join our team. In this role, you will be at the forefront of our venue liaison to ensure customers feel the optimal VIP  experience across all venues. You will be responsible for championing our pre-event & on-site customer experience to ensure seamless arrival to the correct entrance, suite & seating whilst highlighting awareness of all VIP perks throughout the event experience. 

We're in the live events business, which means in-person events are our core. This translates to our company culture and  this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.

Requirements

Responsibilities

As a Customer Experience Executive, you will be responsible for ensuring that customers enjoy an outstanding and seamless VIP experience from pre-event planning through to on-site coordination and post-event follow-up.

Your role will involve:

• Channel-agnostic Customer Service: Act as the first point of contact for customers and drive the delivery of consistent and outstanding customer experiences across multiple communication channels, including phone and email.

• Customer Excellence: Confidently put yourself in the customer’s shoes, realising potential questions for various customer types and providing the best information to ensure the best experience.
• Customer Interaction: Love working with customers daily, understanding their concerns, and providing feedback with a commitment to exceptional service.
• Product Evolution: Feedback to the team and venues on potential improvements to the experience; proactively recognising customers by offering unexpected perks to enhance brand loyalty and retention.
• Passion for Ticketing: Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.
• Issue Management: Take ownership of customer issues, ensuring timely and effective resolution while maintaining a positive customer relationship.
• Intranet FAQs: Leverage existing venues & packages to build an intranet of FAQs to support the customer service team.
• Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.

Skills & Experience

While these qualifications are highly regarded, we appreciate the value of diverse experiences. You don't need all of them, but they could include:

• Fluent in one or more of the following: French, Spanish, Italian, German
• Background in event or hospitality management.
• Exceptional interpersonal skills, able to connect authentically with partners, customers and deliver exceptional service experiences.
• Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
• Outstanding verbal and written communication skills, adapting your tone to various communication channels.
• Empathy and active listening skills to understand customer needs and provide personalised solutions.
• Ability to maintain composure and professionalism in high-pressure situations.
• Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.
• 1+ years of experience in event management, hospitality or customer service.

Benefits

Our benefits 

• Employee share options scheme

• Quarterly bonus
• 23 days of annual leave + public holidays
• A top-tier private health insurance package
• Penfold pension scheme
• Learning and development budget
• Employee Referral Scheme
• Cycle to work scheme
• Weekly Deliveroo vouchers
• Access to VIP experiences at live events

Customer Service Manager - London Job Type: Full timeIn a Nutshell…

We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry South London, based at our Stratford office with travel to our various sites across the region. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Partnerships and open market sales customers and assist the business in maintaining high NHBC customer satisfaction and Partner satisfaction scores.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

  Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave 
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Complex customer complaint resolution
• Working with multiple teams within established processes and procedures
• Accurate and consistent approach in maintaining records
• Delivering customer service excellence and best practice within a fast paced and challenging environment
• Good working knowledge of Excel, Microsoft Word, and Outlook
• Highly developed analytical, oral, and written communication skills
• Able to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journey
• Proactive approach, with attention to detail and the ability to work independently and make key decisions
• Ability to build and maintain positive customer relationships
• Excellent time management, planning and prioritisation skills
• Full Driving license with a willingness to travel

Desirable…

• A background in construction / housebuilding
• Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential
• Awareness of contract terms, conditions, and house type specifications

More about the Customer Service Manager role…

• Day to day management of the Customer Service Coordination team and Technicians to ensure all customers and partners receive a consistent level of service.
• Ensure team performance and output is monitored and managed, and ensure workload is allocated and managed appropriately.
• Review all open cases and jobs with each coordinator, discuss any past SLA cases and ensure coordinator is equipped to ensure the service delivery can be maintained. Priority of closing out any identified Long Lead’s or those that fall into the overdue categories.
• Lead the Customer Services Co-Ordinator’s teams to ensure that driving contractor and technician appointments within SLA periods.
• Ensure Vistry’s Health & Safety processes are followed to ensure safe working in customers homes.
• Review and sign of Risk Assessments and Method Statements relating to works and co-ordinate with the Group SHE representative for the Region where considered to be greater that low risk matters.
• Distribute Subcontractor reports and highlight any non-performance or poor delivery issues.
• Review & Manage performance of sub-contractors to ensure that they are compliant with SLA periods.
• Carry out Functionality & Finesse Inspections to all tenures and monitor the completion with build teams and signing of plots on completion all in line with Business Unit processes and that of Life of Site.
• Highlight and report any common and repeat issues and poor performing sub-contractors, and play an active role in discussing any positive interventions to allow the Contractor or supplier to review their service to Vistry.
• Liaise with and lead on discussions with other departments to assist in meeting service level agreements to customers and partners.
• Oversee all Step 1 complaints /escalations and seek direction where required to close out any customers concerns. Including Social Media notifications.
• Review and oversee all job quotes with the Customer Service Director and manage invoice payment process through a review of all submissions with the Coordinators.
• Ensure the contra charge notification process is followed and confirmations are correctly executed through Keys.
• Report all submissions to Commercial team.
• In conjunction with the Build, Sales and wider Customer Service team, continuously review the customer journey to promote a positive return on the 8-week satisfaction survey.
• Complete a review prior to customers entering their 9-month survey window, to ensure that we are achieving leading customer service standards and performance measures in order to achieve our HBF target.
• Co-ordinate and assist Customer Services team to ensure positive survey results from Partner Satisfaction Surveys.
• Attend escalated complaints to ensure that an amicable solution is reached where required.
• Managing the inspection process for End of Defects inspections and proactively closing these out and signing off with our Partner agreed timescales and the recovery of retentions.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-HA1

Our client, a prominent organisation in the service sector, is seeking an experienced and motivated Customer Service Team Leader to oversee their operations in **London, England, UK**. This hybrid role offers a blend of office-based collaboration and remote flexibility. You will be responsible for guiding, coaching, and motivating a team of customer service representatives to deliver exceptional support and achieve key performance indicators. This is an excellent opportunity to enhance customer satisfaction and drive team efficiency.

Responsibilities:

• Lead, manage, and develop a team of customer service representatives, fostering a positive and high-performing work environment.
• Set clear performance objectives for the team and individual members, monitoring progress and providing regular feedback.
• Handle escalated customer inquiries and complaints, resolving issues efficiently and professionally.
• Conduct regular team meetings to discuss performance, share updates, and address challenges.
• Develop and implement training programs to enhance team members' skills and product knowledge.
• Monitor call quality, service levels, and customer satisfaction metrics, identifying areas for improvement.
• Assist in workforce planning and scheduling to ensure adequate team coverage.
• Collaborate with other departments to resolve complex customer issues and improve overall service delivery.
• Identify opportunities to streamline processes and enhance the customer experience.
• Maintain up-to-date knowledge of products, services, and company policies.
• Generate performance reports for senior management, highlighting key trends and recommendations.
• Coach and mentor team members, supporting their professional development.

Qualifications:

• Proven experience in a customer service role, with at least 2 years in a supervisory or team leader capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, listening, and interpersonal skills.
• Proficiency in using CRM systems and other customer service software.
• Ability to handle difficult customers and complex issues with diplomacy and professionalism.
• Strong problem-solving and decision-making abilities.
• Ability to manage time effectively and prioritize tasks in a dynamic environment.
• Familiarity with performance management techniques and reporting.
• Experience working in a hybrid work model is an advantage.
• A commitment to delivering outstanding customer service.
• Relevant qualifications in customer service or management are desirable.

If you are a natural leader with a passion for customer excellence and looking for a dynamic hybrid role in London, we encourage you to apply.

Our client is a rapidly expanding organisation within the Customer Service & Helpdesk sector, actively seeking a highly motivated and experienced Lead Customer Service Advisor. This fully remote role offers the exciting opportunity to guide and inspire a team of customer service professionals, ensuring exceptional service delivery to a diverse client base. While the role is remote, it supports a client base primarily located in London, England, UK .

As Lead Customer Service Advisor, you will be responsible for overseeing the daily operations of the customer service team, acting as a point of escalation for complex customer queries and issues. Your key duties will include coaching, mentoring, and motivating team members to achieve high performance standards and customer satisfaction targets. You will contribute to the development and implementation of customer service policies and procedures, aiming to enhance efficiency and effectiveness. Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be crucial, and you will provide regular reports to management. You will handle escalated customer complaints and sensitive issues with professionalism and empathy, striving for first-contact resolution where possible. Collaborating with other departments to resolve customer issues and provide feedback on customer needs will be essential. In this remote-first capacity, you will leverage advanced communication and case management systems to manage workload and team performance.

The ideal candidate will have substantial experience in a customer service role, with proven experience in a lead or supervisory capacity. Excellent communication, active listening, and problem-solving skills are essential, along with the ability to remain calm and professional under pressure. A strong understanding of customer service best practices and a passion for delivering outstanding customer experiences are required. Proficiency in using CRM software and other customer service tools is a must. The ability to motivate and inspire a remote team, foster a positive team culture, and manage performance effectively is critical. A proactive approach to identifying and resolving issues, coupled with strong organisational skills, is necessary. This is a fantastic opportunity for an individual looking to take the next step in their customer service career and make a significant impact in a fully remote setting.