What Jobs are available for Customer Service in Prestatyn?

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Role: Customer Service Representative

Location: L3 9QJ

Contract Type: Temporary ongoing

Pay Rate: £15.97 per hour

Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)

Hybrid Working: 2 days per week (after training and competency achieved)

Training: 6 weeks (100% attendance required)

About the Role

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities

* Resolve order entry issues to maximize revenue.

* Monitor workflow ahead of customer-agreed dates across all system queues.

* Identify complex projects early and validate with customers to ensure timely, professional management.

* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.

* Manage project tasks proactively across all products, escalating as needed.

* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.

* Own and resolve escalations from customers or BT departments efficiently.

* Keep customers informed of order progress against milestones.

* Build strong relationships with internal and external stakeholders.

* Own and resolve failed or overdue orders beyond supplier forecasts.

* Escalate failed tasks through agreed paths to expedite resolution.

* Follow all operational procedures consistently.

* Deliver Lead to Sales objectives to drive revenue growth.

* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.

* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.

* Support team members and contribute to overall group performance.

Skills Required

* Strong communication and customer service skills

* Problem-solving and decision-making ability

* Good computer skills (Word, Excel, internal systems)

* Attention to detail and data accuracy

* Knowledge of broadband, cloud, and voice products

* Ability to work independently and as part of a team

Benefits

* Competitive pay and incentives

* Hybrid working options

* Full paid training

* Access to Blue Arrow training portal

* Pension scheme

* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Lead, mentor, and manage a team of remote customer support representatives.
• Develop and implement customer service policies, procedures, and standards to ensure consistent, high-quality support.
• Monitor team performance, set KPIs, and conduct regular performance reviews.
• Handle escalated customer issues, providing timely and effective resolutions.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments (e.g., Product, Engineering) to address customer concerns and improve product offerings.
• Develop and deliver training programs for the support team.
• Manage the implementation and optimisation of customer support tools and technologies (e.g., CRM, ticketing systems).
• Ensure adherence to service level agreements (SLAs) and strive to exceed customer expectations.
• Foster a positive and customer-centric culture within the remote team.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.
• Proven experience managing remote or distributed teams.
• Excellent leadership, coaching, and team-building skills.
• Strong understanding of customer support best practices, metrics, and technologies.
• Exceptional problem-solving, conflict resolution, and communication skills.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Experience with CRM software and helpdesk ticketing systems.
• A proactive approach to identifying and solving customer issues.
• A passion for delivering outstanding customer experiences.

• Provide advanced technical support and troubleshooting for hardware and software issues.
• Respond to customer inquiries promptly and professionally via multiple communication channels.
• Diagnose and resolve complex technical problems, documenting solutions thoroughly.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Manage and prioritise incoming support tickets, ensuring timely resolution.
• Escalate unresolved issues to appropriate departments, following up to ensure closure.
• Train and mentor junior customer support representatives.
• Contribute to the development of support documentation and knowledge base articles.
• Identify recurring technical issues and suggest product or process improvements.
• Maintain high levels of customer satisfaction and loyalty.

• Proven experience in a senior technical support or customer service role, preferably in the tech industry.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Proficiency in troubleshooting hardware and software-related problems.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional verbal and written communication skills.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
• Ability to work effectively under pressure and manage multiple priorities.
• Customer-focused mindset with a passion for delivering excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

• Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and motivational skills.
• Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong technical aptitude and ability to troubleshoot common software and hardware issues.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to manage and motivate a remote team effectively.
• Experience in developing training materials and conducting training sessions.
• High school diploma or equivalent; college degree is a plus.

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex software and hardware issues, escalating when necessary.
• Manage and maintain the helpdesk ticketing system, ensuring timely resolution of all assigned tickets.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and train junior helpdesk staff, providing guidance and support.
• Identify recurring customer issues and collaborate with product/engineering teams to implement solutions.
• Monitor system performance and identify potential issues before they impact users.
• Gather customer feedback and provide insights to improve products and services.
• Ensure customer satisfaction by delivering prompt, effective, and professional support.
• Participate in on-call rotation as required.

• Proven experience as a Senior Helpdesk Technician or Customer Support Specialist, typically 3+ years.
• Strong technical troubleshooting skills across various operating systems (Windows, macOS, Linux) and common applications.
• Experience with remote support tools and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience with network troubleshooting and basic IT administration.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• A proactive approach to problem-solving and continuous learning.