694 Customer Service jobs in Ramsey

Customer Service Representative / Member Representative –  Saffron Building Society is seeking a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our Saffron Walden, Essex branch.

Why Saffron Building Society

At Saffron Building Society, we believe that financial well-being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our communities. If you are passionate about helping others and want to be part of a team that truly makes a difference, we would love to hear from you.

Fantastic Company Benefits Include:

• Competitive Salary: On offer is a competitive salary of £24,375 per annum
• Holiday: 33 days holiday
• Pension: 5 % employee contribution 8.5% employer contribution
• Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes

About the role:

Following three weeks of Academy training at Saffron House (Head Office), you will join the branch as a Customer Service Representative / Member Representative . Acting as the first point of contact for our members, you will deliver exceptional customer service, identify needs, and manage end-to-end member transactions and administration in line with our quality assurance and operational standards.

This role is 35 hours per week, Monday – Friday 9am – 5pm with 2 x Saturdays per month 9am – 12pmm which is paid at time and half (overtime rate)

Main Duties and responsibilities:

• Stay informed about Saffron’s products and third-party services to enhance customer interactions, confidently discussing savings, mortgages, and general inquiries.
• Achieve first contact resolution, adding value for both the member and the Society.
• Ensure compliance with regulatory, audit, and operational standards while meeting defined processes and service KPIs.
• Handle customer transactions accurately, keep members informed of any delays or issues, and manage complaints appropriately, taking ownership and providing effective resolutions.
• Identify and support vulnerable customers, ensuring their needs are met with empathy and care.
• Contribute to team objectives, including booking Financial Wellbeing Reviews and collaborating with colleagues and partners.

About you:

You will have experience in a similar Customer Service Representative / Member Representative role, with a good understanding of financial products and services. Excellent verbal and written communication skills, self-motivation, and a proactive approach are essential. You will thrive both independently and as part of a team, demonstrating strong organisational skills to manage multiple priorities. Technical proficiency with Microsoft applications is required, and knowledge of complaint handling and supporting vulnerable customers is desirable.  You will also be able to commute daily into the Saffron Walden, Essex branch daily.

If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match!  Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

Additional keywords: customer service, financial services, banking, client relations, administration, member representative, client services.

This vacancy is advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

• Answering customer calls, emails, and live chat inquiries in a timely and courteous manner.
• Providing information about products and services.
• Troubleshooting customer issues and finding appropriate solutions.
• Processing orders, returns, and exchanges accurately.
• Maintaining detailed records of customer interactions and transactions.
• Escalating complex issues to the appropriate department when necessary.
• Gathering customer feedback and relaying it to relevant teams for service improvement.
• Adhering to company policies and procedures to ensure consistent service delivery.
• Upselling or cross-selling products and services where appropriate.
• Contributing to team goals and performance metrics.
• Ensuring a high level of customer satisfaction is maintained at all times.

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required
  
  

• Required to be fluent in English and German
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment
  
  

Customer Service Advisor – Peterborough - £25k-£30k DoE

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping people? If so, we want to hear from you!

About the Role:
Our client, a well-established company based in Peterborough, is looking to recruit a friendly and reliable Customer Service Advisor to join their busy team. This is a fantastic opportunity for someone who enjoys engaging with customers and delivering outstanding support.

Key Responsibilities:

• Handling inbound customer enquiries via phone, email, and live chat
• Providing accurate information and resolving issues efficiently
• Maintaining excellent communication and professionalism at all times
• Processing orders, returns, and managing customer accounts
• Working closely with other departments to ensure customer satisfaction

What We’re Looking For:

• At least 1+ Years’ experience in customer service or a similar role is preferred
• Strong communication skills, both verbal and written
• A positive attitude and the ability to remain calm under pressure
• Good organisational skills and attention to detail
• Flexibility to work shifts as required

Why Apply?

• Competitive salary and benefits package
• Ongoing training and career development opportunities
• Friendly and supportive work environment
• Convenient location in Peterborough with good transport links

How to Apply:
If you’re ready to take the next step in your customer service career, call us in the Peterborough office on (phone number removed) for a confidential discussion.

INDPB

This is a great opportunity to join an established local business in a full time, permanent Customer Service Administrator role. Working Monday to Friday, the role is fully office based and has become available due to business growth.

As a Customer Service  Administrator, you will be responsible for supporting inter-departmental teams with various administrative duties which will include but not limited to: preparing agreements, accurately recording details on internal databases, assisting with complaints, prepare and calculate accurate fee charges  You will also be required to make outbound calls to assist with the resolution of claims made. 

To be considered for the role of Customer Service  Administrator, it is essential that you have previous administration experience ideally within a financial service setting, and strong customer service focus.  You will be fully IT literate and you will be willing to undertake regular training. 

Excellent benefits include a minimum starting salary of up £24,000 per annum, free parking, great annual leave benefit, access to pension scheme, excellent rewards schemes.

Interviews will be scheduled as CVs are reviewed. Please apply to be considered.

Full job description is available to successful applicants.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Were working with a well-established company based in South Cambridge who are looking for a proactive and personable Customer Service Advisor to join their friendly team. This is a full-time, permanent position that is undertaken in the office and offers a fantastic working environment.

Duties will include:

• Handling incoming enquiries via phone and email
• Processing customer requests
• Posting products t.

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Customer Service Advisor

This role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers insurance, with an emphasis on helping customers with their policy enquiries.

Salary: £23,000 - £25,000

Within the first 12 months, you cou.

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Customer Service Administrator| Cambridge | Full Time, 37.5 hours per week | 08:00 - 17:00 Monday - Friday | Earn up to £30,000 with bonus (base salary £27,000)

A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator.

Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer se.

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