973 Customer Service jobs in Ripon

Search are currently supporting a large organisation based in Leeds City Centre who are looking for a Mandarin speaking Customer Service Representative to join the finance team!

Key Duties:

• Identifying arrears, and implement collection processes

• Communicate effectively with tenants via phone and email to arrange prompt collection

• Negotiate payment plans where required

• Maintain accurate accounts records

• Ensure compliance is all up to date with current legislation

• Collaborate with internal teams across the business

• Manage charges for damages, fines, and end-of-tenancy costs

• Coordinate tenancy takeovers and smooth transitions for incoming tenants

Skills:

• Fluent in Mandarin
• Excellent communication skills
• Microsoft proficient
• Worked to timed deadlines
• Ability to work as part of a team and independently

Whats on offer:

• Salary up to 26000 per annum
• 5 days per week Monday to Friday on site - 09:00 - 17:30 - can be flexible with hours
• 22 days annual leave plus bank holidays on top
• Free on site gym
• Pension
• Casual work dress code

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are recruiting exciting opportunity for a Customer Service Coordinator to join a national company that supply equipment to the construction industry.

The client is looking for an enthusiastic, organised and flexible individual, with strong face to face and phone based customer service skills.

Company - Leading construction services company
Job Title - Customer Service Coordinator
Location - Leeds
Hours - 40 per week Mon-Fri (early finish on Friday)
Salary - up to £27-28K + bonus (£2-3K)

Main Duties:

• Taking messages and directing calls
• Dealing with customer enquiries on a face to face basis
• Taking orders from customers and processing through to invoice stage
• Booking in stock and supplies
• Processing invoices and dealing with queries
• Assisting managers and the team with all administration support
• Producing quotes for sales team
• Producing reports
• Assisting with client / inter depot queries

Customer Service Administrator

• Murdock Rd, Middlesbrough

Salary: 12.50 per hour - Mon-Fri 8-5 Office based

Contract Type: Full-time, temporary ongoing possibility to go permanent depending on performance

About the Role

We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.

Key Responsibilities

• Respond to customer enquiries via phone, email, and occasionally in person
• Process and manage sales orders, including data entry into internal systems.
• Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
• Manage customer account setup and pricing updates
• Handle billing queries and provide timely resolutions to customer concerns.
• Take customer payments (cash and card), ensuring secure and accurate processing.
• Maintain accurate records of transactions and assist in reconciling daily banking.
• Monitor customer cylinder usage and update holdings where required.
• Support sales and operations teams by providing administrative and customer insight.
• Identify opportunities to refer customers to the sales team for value-added services.
• Maintain a working knowledge of products and services to support customer needs.
• Build and maintain strong long-term relationships with customers and agents.
• Make proactive outbound contact to selected customers to offer support and resolve queries.
• Support stock control through data accuracy and stock system updates.
• Escalate complex queries appropriately, ensuring customer issues are followed through.

What We're Looking For

• Proven experience in a customer service or administrative role.
• Confident communication skills across phone, email, and face-to-face interactions.
• A strong focus on accuracy, organisation, and attention to detail.
• Ability to multitask and manage workload in a fast-paced environment.
• Experience with invoicing, billing systems, or order processing is highly desirable.
• Confident handling payments and using point-of-sale or similar systems.
• A proactive and positive approach to customer service and problem solving.
• Willingness to learn about our products, services, and industry standards.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing technical support and troubleshooting assistance for our products/services.
• Guiding customers through product features, usage, and troubleshooting steps.
• Documenting customer interactions, feedback, and issues accurately in our CRM system.
• Escalating complex issues to appropriate departments when necessary.
• Identifying trends in customer inquiries and providing feedback to improve products and services.
• Building and maintaining strong customer relationships through excellent service.
• Proactively seeking solutions to customer problems and ensuring customer satisfaction.
• Adhering to service level agreements and company support policies.
• Contributing to team goals and initiatives to enhance the overall customer experience.

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to empathize with customers and maintain a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Patience and a customer-centric approach to problem resolution.

• Lead, mentor, and coach a team of customer service representatives to ensure high performance and job satisfaction.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer inquiries and complaints, resolving issues efficiently and effectively.
• Ensure adherence to company policies, procedures, and service standards.
• Develop and deliver training programs to onboard new team members and enhance existing staff skills.
• Manage team schedules and ensure adequate coverage to meet customer demand.
• Identify areas for process improvement within the customer service department and implement solutions.
• Analyze customer feedback and service metrics to identify trends and opportunities for service enhancement.
• Foster a positive and collaborative team environment.
• Act as a point of escalation for complex customer issues.
• Report on team performance and key customer service metrics to management.
• Contribute to the development of customer service strategies and initiatives.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with empathy and professionalism.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Excellent communication, listening, and problem-solving skills.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
• Strong organizational and time management skills.
• Experience in developing training materials is a plus.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

• Lead, motivate, and manage a team of customer service representatives.
• Provide ongoing coaching, training, and performance feedback to team members.
• Monitor team performance against key metrics and KPIs, implementing strategies for improvement.
• Handle escalated customer inquiries and complex issues with professionalism and efficiency.
• Ensure adherence to company policies, procedures, and service standards.
• Contribute to the development and refinement of customer service processes and workflows.
• Analyze customer feedback and identify areas for service enhancement.
• Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
• Maintain a positive and supportive team environment.
• Contribute to scheduling and resource planning for the customer service team.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in customer relationship management (CRM) software and ticketing systems.
• Excellent problem-solving and conflict-resolution abilities.
• Effective written and verbal communication skills.
• Ability to work effectively in a hybrid work environment.
• Strong organizational and time-management skills.
• A passion for delivering outstanding customer service.
• Experience in performance management and employee development.

• Handle escalated customer inquiries via phone, email, and live chat, providing timely and effective resolutions.
• Diagnose and troubleshoot complex customer issues, identifying root causes and implementing appropriate solutions.
• Provide expert guidance and support to customers on product features, functionalities, and best practices.
• Maintain accurate and detailed customer records in the CRM system.
• Mentor and train junior customer service representatives, sharing knowledge and best practices.
• Identify trends in customer inquiries and feedback, reporting insights to management to drive service improvements.
• Develop and update customer support documentation, including FAQs and knowledge base articles.
• Collaborate with other departments (e.g., Product, Sales, Technical Support) to resolve customer issues efficiently.
• Proactively identify opportunities to enhance the customer experience and contribute to service strategy.
• Ensure adherence to company policies, service level agreements (SLAs), and quality standards.
• Manage customer feedback and complaints, striving for first-contact resolution whenever possible.
• Participate in team meetings and contribute to a positive and productive work environment.
• Assist in the development and delivery of customer service training materials.
• Uphold the company's commitment to customer satisfaction and loyalty.

• Minimum of 4 years of experience in a customer service or technical support role, with demonstrated experience handling escalated issues.
• Proven ability to effectively troubleshoot and resolve complex customer problems.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong interpersonal skills, with the ability to build rapport and empathy with customers.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
• Experience in mentoring or training junior staff is highly desirable.
• Ability to work independently and manage time effectively, as well as collaborate within a team.
• Strong organisational skills and attention to detail.
• Patience, resilience, and a positive attitude towards problem-solving.
• Familiarity with (mention a relevant product/service area if applicable, e.g., software applications, hardware products) is a plus.
• High school diploma or equivalent; Associate's or Bachelor's degree is preferred.