1967 Customer Service jobs in Rochdale

Customer Service Coordinator

25,000

South Manchester

Growing Business

Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.

The Customer Service Co-ordinator job will include :

• Handling incoming telephone calls
• Direct calls to other service teams where appropriate
• Deal with enquiries and re-direct where appropriate
• Managing Group Email boxes and reply to general Sales and Service enquiries
• Review and allocate emails to relevant teams following update of customer data.
• Log all reactive calls received
• New Customer Onboarding; updating all relevant information on the system accurately and efficiently
• Process and respond to all Livechats
• Developing and maintaining customer relationships through excellent service

Key Skills required for the Customer Service Co-ordinator job will include:

• Good knowledge and experience with Microsoft Word & Excel
• Excellent communication skills and phone manner
• Ability to work as part of a busy team
• Self motivated
• Good attention to detail

Customer Service Coordinator | South Manchester | 25,000 | Great Opportunity

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

• Answering a high volume of inbound calls
  
• Taking payments and resolving issues with speed and accuracy
  
• Staying cool with frustrated callers and turning situations around
  
• Following procedures-but knowing when to think for yourself
  
• Making sure every call ends on a positive note for our client
  

• Confidence on the phone and a clear, calm way of speaking
  
• Tough skin-some calls won't be easy, but you won't take it personally
  
• Attention to detail (mistakes aren't an option when handling payments)
  
• Basic Microsoft Office skills (you know your way around a spreadsheet)
  

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Client Details

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Description

As a Customer Service Advisor you will be working within the remortgage department of the business handling incoming calls from clients assisting with a wide variety of queries regarding their existing transaction.

You will be confirming details chasing up documentation required for the file and supporting other members of the business to provide a seamless process.

The role will be working closely with banks and other third parties handling telephone calls coming in ensuring the highest level of experience at all times.

Profile

Ideally some customer service experience this could be from a range a backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

The ability to work in a fast paced customer focused environment

Passionate about helping and supporting clients

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience is required+ full training provided+ structured career path in place for all employees+ central Hull+ excellent benefits+ hybrid working+ superb offices and facilities+ no shift patterns or weekends+ excellent team and culture+ regular socials and incentives+ immediate interview available

Job Title: Customer Service Administrator
Location: City Centre, Manchester
Contract Type: Permanent
Annual Salary: 25,000
Working Pattern: Full Time. 8.30am - 5pm

Please note this role is fully office based - there is no option to work from home

Are you a proactive problem solver with a passion for delivering exceptional customer service? If so, we have the perfect opportunity for you! Join our client's busy and vibrant team as a Customer Service Administrator , where you'll play a crucial role in supporting students face to face, via email and phone.

This is a company where we have placed people before who have stayed with the company and progressed their career. It is a friendly team who all help each other when needed.

Key Responsibilities :

• Serve as the main contact for student enquiries, maintaining accurate records and offering guidance on course administration.
• Taking payments and answering queries related to these
• Ensuring databases are kept up to date
• Co-ordinate with other offices across the UK to deliver great service
• Support course setup and help with enrolment, queries, and logistics.
• Assist with exams and assessments
• Manage emails, calls, appointments, and order course materials efficiently.
• Ensure brochures and the website are kept up to date
• Produce reports and assist with any ad-hoc tasks as required

Why?

• Convenient Location : Just a 10-minute walk from Manchester Piccadilly train station and 6 minutes from Piccadilly Gardens tram station, your daily commute is a breeze!
• Generous Leave : Enjoy 25 days of annual leave , rising to 30 days after 5 years of service , plus bank holidays!
• Employee Perks : Access discounts that fit your lifestyle
• Supportive Environment : Benefit from an Employee Assistance Programme, offering 24-hour confidential counselling and support services.
• Career Growth : Take advantage of training and development opportunities with long-term career prospects in a growing organization.

Essential Qualifications :

• Previous experience in an administrative or customer service role within an office environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Desirable Skills :

• Experience within the education sector

Excited about this opportunity? Don't wait! Apply today by emailing (url removed) or call (phone number removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

The Customer Service Advisor will provide exceptional support to customers within the Automotive industry, ensuring queries are resolved promptly and professionally. This role requires excellent communication skills and the ability to handle multiple tasks effectively.

Client Details

This opportunity is with a medium-sized organisation known for its commitment to providing high-quality customer service within the Automotive industry. The company values efficiency and is dedicated to maintaining a supportive and innovative environment for its employees.

Description

• Answer incoming queries via phone and email.
• Answer incoming calls from Technicians.
• Liaise with the planning team to resolve customer queries.
• Resolve and investigate complaints that customers have raised.
• Liaise with Regional Managers for updates in relation to repairs and complaints.
• Providing quotes for customers.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role on the phone is essential.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A solution-focused mindset with the ability to handle challenging situations calmly.
• Keen attention to detail and organisational skills.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Flexible home and office working
• 25 day standard holiday allowance per annum
• Up to 10 days extra holiday per annum (Free of charge)
• Holiday buy scheme
• Free on-site parking
• Cycle to work scheme
• Gym-Flex, which provides discounted access to multiple different gyms.
• Life cover
• Self-funded private medical insurance
• Contributory pension scheme

• Manage inbound calls with professionalism and efficiency.
• Assess and prioritise customer needs to ensure effective resolution.
• Regularly review and respond to customer emails in a timely and accurate manner.
• Handle customer concerns with empathy, ensuring satisfaction while adhering to company protocols.
• Accurately document all customer interactions, inquiries, and resolutions in the company CRM system.
• Work closely with other team members and departments to ensure customer needs are met efficiently.

• Exceptional verbal and written communication skills, with the ability to handle challenging situations calmly and professionally.
• A passion for delivering outstanding customer service and creating positive customer experiences.
• Ability to handle inquiries and prioritise tasks in a fast-paced environment.
• Familiarity with CRM systems and computer skills
• Prior experience in a call centre or customer service environment

Customer Service Advisor

Temporary – on-going opportunity

Irlam, Manchester

£12.21 p/h

37.5 hours p/week

Monday - Friday

Winsearch UK is currently working with a multi-award-winning company specialising in specific medical devices.

Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisor to assist customers with orders and general queries relating to their product.

The Customer Service Specialist is responsible for delivering excellent customer service as per company
requirements, ensuring that queries are resolved efficiently, effectively and within the department’s service
level commitment. Processing sales orders, and efficient contributions to the customer service operations and
carrying out internal activities as part of the support team. To communicate positively about the company and
its products to ensure that a professional company and brand image is provided at all times to customers and
colleagues.

Customer Service Advisor

The Role:

The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and processing and invoicing of rental orders ensuring accuracy and attention to detail.

Key Skills include:

• Provide professional and effective services to internal and external customers, to meet customer expectations
  in line with department procedures and standards
• Keep accurate customer records
• Deal effectively with customer support calls and emails, investigating, logging, and responding to queries
  in a timely appropriate manner
• Communicate courteously both written and verbal to customers, building positive relationships, responding
  to queries and progressing issues
• Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracy
  and attention to detail
• Processing and invoicing rental orders ensuring accuracy and attention to detail
• Collaborate with and support sales representatives as required arranging trials, evaluations, extensions,
  timely collections, monitoring locations, updating worksheets and producing regular management reports as requested
• Conducting a correct and complete product service administration, conforming to the requirements of
  the organization, which include guarantees, repairs and returns
• Processing of electronic payments and refunds ensuring accuracy and security of customer details

Skills and Qualifications

• Experience of working in a fast paced Customer Service environment is essential
• B2C experience essential
• Experience of dealing with dealing with customer queries over the phone and emails
• Experience of handling payments and using invoicing systems

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed)  and follow us on LinkedIn.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Customer Service Administrator - Irlam + Hybrid working + Early finish fridays  + Benefits

My client a UK based Manufucturer are looking for a Customer Service Advisor to join their fast-paced Sales Office team, where your skills will directly impact customer satisfaction and support business growth.

Key Responsibilities as a Customer Service Administrator:

• You will be the first point of contact for our valued customers by phone and email
li>Process and manage customer orders with accuracy and efficiency
• Proactively follow up on orders, liaising with internal departments to ensure timely delivery
• Attend regular meetings with our production team to stay informed on order status
• Develop strong product knowledge to effectively advise customers
• Build long-term relationships with existing clients and key accounts
• Update and maintain CRM records accurately
• Distribute incoming web leads and enquiries to the appropriate regional sales teams

What We’re Looking for in a Customer Service Administrator: 

Proven experience in a customer service or sales support environment
• Strong IT skills – confident with Microsoft Office and general computer software
< i>Excellent verbal and written communication skills
• High attention to detail and strong organisational skills
• A proactive, solutions-focused attitude

What We Offer:

• Friendly and supportive team environment
• Flexible working hours and an early finish on Fridays
• Opportunities to grow your knowledge and skills within the business
• Long-term stability and development potential within a well-established company
• Pension
• Hybrid working
• Company events
• Cycle to work 

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from 24,000 for a 35-hour week , we offer free parking, on-site gym, 'lunch on us' for your first four weeks, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.

You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication : clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
• Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability : resolve customer queries in-line with policy and guideline.
• Following Process : follow procedures or making appropriate escalations where necessary.
• Digital Fluency : have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

1. Online Contact Centre Skills Assessment
2. A telephone-based Recruiter Interview
3. Final face-to-face interview with the business and an online Values Based Assessment.

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.