2067 Customer Service jobs in Rowley Regis

Customer Service Representative:

Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service. This is a great the opportunity to get your foot in the door of a highly reputable energy company!

The Role:

As a Customer Service Representative you will be responsible for delivering an outstanding service, acting as the link between existing Partners and the Product team. The successful candidate will be a personable problem-solver who is resourceful and highly organised.

Providing company solutions, you will communicate with customers over the phone and via email and cover everything from processing orders, providing quotations, troubleshooting and offering advice on company products.

As a Customer Representative you will also provide customer feedback to the sales function and the technical teams, driving continual improvement to technology and internal systems that you use to manage process and assignments.

What you get:

• A competitive basic salary £29k
• Mobile phone & laptop
• Full bespoke training
• Regular team social events
• Bonus / incentive schemes

Candidate Requirements:

• Fantastic customer service and communication skills
• IT literate
• Team player, with the ability to work autonomously
• A keen interest in Tech!

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments for resolution.
• Process customer orders, returns, and requests accurately.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to ensure consistent service delivery.

• Proven experience in a customer service or call center role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to adapt to changing priorities and work effectively in a hybrid environment.
• High school diploma or equivalent; further education or certifications are a plus.
• Positive attitude and a genuine desire to help customers.

• Respond to customer inquiries via phone, email, and in person promptly and professionally.
• Provide information about products and services, and assist customers with their needs.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, applications, or requests accurately.
• Maintain customer records and update account information in the CRM system.
• Escalate complex issues to appropriate departments or senior staff.
• Gather customer feedback and identify areas for service improvement.
• Ensure a high level of customer satisfaction by delivering empathetic and effective support.
• Adhere to company policies and procedures, including data protection guidelines.
• Collaborate with team members to achieve departmental goals and improve service quality.

• Previous experience in a customer service or call center role is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and approachable demeanour.
• Proficiency in basic computer skills, including MS Office and data entry.
• Ability to multitask and manage time effectively.
• Patience and a customer-centric approach to problem-solving.
• High school diploma or equivalent.
• Ability to work effectively within a team in an office environment.
• A commitment to providing excellent customer experiences.
• Familiarity with CRM or helpdesk software is an advantage.

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 16 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2908/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Customer Service Assistant - Costa Coffee & M&S Store - Dual site - Come and Join us at our brand new opening at Warwick Hospital, Warwick

8 hours to 16 hours Customer Service Assistant contracts available / Flexibility Required 

Interview Dates: 29th May 2025

We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a Costa and M&S brand on a part time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group? Here's what you need to know before applying:

Your key responsibilities will include:

• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about our service and helping customers with natural, engaging service
• Representing Costa and M&S and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Health and Safety regulations

Our ideal Customer Services Assistant Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate great timekeeping and reliability

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Assistant - Costa Coffee & M&S Store - Dual site - Come and Join us at our brand new opening at Warwick Hospital, Warwick

8 hours to 16 hours Customer Service Assistant contracts available / Flexibility Required

Interview Dates: 29th May 2025

We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a Costa and M&S brand on a part time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group? Here's what you need to know before applying:

Your key responsibilities will include:

• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about our service and helping customers with natural, engaging service
• Representing Costa and M&S and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Health and Safety regulations

Our ideal Customer Services Assistant Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate great timekeeping and reliability

Customer Service Representative Wanted

Our client is currently looking for an additional customer service representative for initially maternity cover starting immediatly untill July 2026 but for the right candidate this will turn into a fulltime role due to current planned growth, they are currently moving to a new Oldbury premesis. Hours are 9am-5pm mon-thurs and 9am-4pm fri.

Responsibilities:

• Handle high-volume customer interations via phone, email, and in person
• Develope comprehensive knowledge of products, services and market competitors
• Maintain detailed customer records and sales activities in CRM system
• Develop strong customer relationships to identify upselling opportunities
• Successful close deals new and excisting clients
• Research and resolve customer inquiries promptly
• Deliver exeptional customer experiences

Requirments:

• Education to A level or Higher
• Time Managment and prioritise tasks
• Relationship building experience
• Experience in fast pased manufacturing envirioment
• Excellence in both verbal and written communication

If you think this could be the next role for you please apply with your cv to this advert and one of our team will contact you to progress you application.