1321 Customer Service jobs in Royston

Job title: Customer Service Advisor

Location: Hoddesdon

Contract: Permanent

Hours: 8-5, Monday to Friday

Salary: 27k

About the role:

Join a leading supplier in premium bathroom solutions, as part of the Customer Service team, you’ll deliver exceptional service across all customer accounts while representing the company as a trusted brand ambassador.

Key responsibilities:

• Process and check customer orders accurately and on time
• Understand customer needs and product range
• Handle calls professionally; resolve queries and offer alternatives
• Liaise with internal teams and suppliers to resolve issues
• Ensure timely delivery and communicate delays
• Maintain strong customer relationships
• Resolve complaints and provide after-sales support
• Keep Kerridge updated with accurate notes
• Continuously build product knowledge

Candidate Requirements:

• Previous experience in a customer service
• Proactive, professional, and self-motivated
• Strong organisational and communication skills
• Works well under pressure and meets deadlines
• Eager to learn and grow
• Able to multi-task
• High attention to detail

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

We are seeking a Customer Service/Administrator to work for this small and dynamic organisation based in the Watford area. The role is office based working Monday to Friday 8.30am to 5pm.

You will utilise your exemplary telephone skills to handling incoming enquiries from the public and business who are looking for assistance. You will be able to utilise your skills to outline the service provided and put them in touch with the relevant team member. This role is all encompassing and would suit someone who is prepared to "muck in" and get the job done.

You will have excellent IT ability including word and excel and be adept at picking up new systems easily. You will be accurate in the work you input as quality is the backbone to what they do. You will be used to liaising with a variety of people on the phone and have excellent grammar.

In return the company offer a salary of up to 3000pa with free parking and a social atmosphere.

They are looking for someone asap so please do not delay, apply now!

Customer Service Representative
Location: Welham Green, Hatfield
Salary: £24,000 – £25,000
Job Type: Permanent

Customer Service Representative – About our client:
Our client is a growing business with a dynamic sales team, known for delivering excellent service to their loyal customer base. This role is vital in supporting customers via phone, email, live chat, and instant messaging, ensuring all queries and issues are handled with professionalism and care. This is an office-based role.

Customer Service Representative – Details:

• 21 days holiday, plus bank holidays + Christmas closedown

• Staff discount

• Subsidised canteen

• Free on-site parking
  
  

Customer Service Representative – Responsibilities:

• Prioritise and process customer orders and requests via telephone, email, live chat or instant message

• Investigate and resolve customer complaints, including issues such as late deliveries, incorrect or faulty products, and technical support

• Maintain accurate and confidential customer service records

• Use internal systems and databases to deliver excellent service

• Liaise with suppliers to arrange collections, deliveries, item repairs and manage correspondence

• Support customers with online ordering and registration processes

• Check stock availability and place restock orders where necessary

• Assist the finance team with customer security checks, accounting queries or flagged issues

• Communicate clearly with customers about their orders, including any delays or delivery updates

• Work closely with overseas manufacturing teams via Skype or email

• Maintain a tidy and safe working environment in the warehouse

• Keep internal teams updated with product samples, new ranges and any related queries
  
  

Customer Service Representative – What We’re Looking For:

• Previous office-based experience handling customer enquiries and administration is essential

• Friendly and patient approach

• Able to thrive in a fast-paced, team-based environment

• Strong attention to detail and time management

• Excellent communication and listening skills

• Confident problem-solver and critical thinker

• Able to manage deadlines and prioritise customer needs

• Accurate record-keeping

• Strong ability to build rapport with customers

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

We're working with a highly successful and long-established company based in Kings Langley, who are now seeking an experienced Customer Services Administrator to join their team on a permanent and full-time basis.

Distributing to some of the UK's largest names in the retail and hospitality industry and generally working with very exciting and interesting luxury brands.

In this role, you'll play a key part in managing customer enquiries, processing orders accurately, and supporting the sales and logistics teams to ensure seamless service from order to delivery. If you're organised, communicative, and enjoy working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Respond promptly and professionally to customer enquiries regarding deliveries, orders, and issues such as mis-picks or stock concerns.
• Process incoming orders accurately (including samples and internal requests), ensuring correct product selection, pricing, and delivery information.
• Liaise with sales and logistics teams to coordinate timely order fulfilment and proactively manage stock shortages.
• Maintain accurate customer contact details and CRM records.
• Deliver excellent customer service by handling concerns with a solution-focused mindset and representing the business positively.
• Support the team with administrative tasks including reporting and database management.
• Act as the point of contact between customers and internal departments, ensuring all updates and communications are clear and timely.
• Assist with compliance-related documentation and processes.

Ideal experience

• Proven experience in a customer service or administrative role.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational abilities.
• Comfortable using Microsoft Office and CRM systems.
• A proactive and adaptable mindset with a team-focused attitude.
• Ability to work independently, prioritise effectively and meet tight deadlines.
• Knowledge of compliance requirements within a regulated industry (desirable).

This is an excellent opportunity for someone who enjoys variety, takes pride in delivering high standards, and thrives in a supportive team environment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

This is a great opportunity to join an established local business in a full time, permanent Customer Service Administrator role. Working Monday to Friday, the role is fully office based and has become available due to business growth.

As a Customer Service  Administrator, you will be responsible for supporting inter-departmental teams with various administrative duties which will include but not limited to: preparing agreements, accurately recording details on internal databases, assisting with complaints, prepare and calculate accurate fee charges  You will also be required to make outbound calls to assist with the resolution of claims made. 

To be considered for the role of Customer Service  Administrator, it is essential that you have previous administration experience ideally within a financial service setting, and strong customer service focus.  You will be fully IT literate and you will be willing to undertake regular training. 

Excellent benefits include a minimum starting salary of up £24,000 per annum, free parking, great annual leave benefit, access to pension scheme, excellent rewards schemes.

Interviews will be scheduled as CVs are reviewed. Please apply to be considered.

Full job description is available to successful applicants.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Role:  Customer Service Administrator

Location:  Royston

Hours: Monday to Friday, 40 hours a week

Salary: £14.42 - £14.90 an hour, weekly pay

Temporary to Permanent, Immediate Start

An excellent opportunity has now arisen for an experienced Customer Service Administrator to join a fast-paced busy manufacturing client based near Royston

Duties of a Customer Service Administrator:

• Handling incoming calls and forwarding where appropriate
• Managing inbound emails
• Processing customer’s orders on the Sage accounts system
• Preparation of all information required for production
• Logistics management including international freight
• Answering price enquiries and providing quotations as necessary
• Answering simple technical queries on products

What we would like from you:

• Proven experience within an office based customer service role
• Order processing experience is essential 
• Excellent communication skills; written and verbal
• Strong numerical skills
• Ability to use systems
• Quick learner
• Highly organised and attention to detail
• Ability to work in a fast pace environment
• MUST be a driver, due to location

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our  Data Protection and Privacy statement  and give OA Group authorisation to hold you provided data .

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Join Our Team As A Customer Service Advisor!

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

Rate of pay: 12.21 per hour

Full Time: Full time hours, shifts allocated between 8:30-17:30

Location: Fully onsite in Queensway, Stevenage, SG1 1FN

Start date: 11th of August 2025

Job description:

To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating via social media channels such as Twitter or Facebook. Correspondence by letter and other "white mail" will also be in scope for this role. Delivering services which are of the highest-quality, effective, efficient & innovative, the main purpose of the Customer Adviser role is to provide advice, assistance and support to citizens and businesses interacting with the Councils services. Customer Advisers will be required to deal effectively with incoming customer requests ensuring these are logged on the appropriate technology and dealt with to a high standard, in line with agreed processes and procedure to ensure an excellent customer experience relating to the council's services.

Essential:

• Excellent communication skills - both verbal and written

• Good telephone skills

• Ability to converse at ease with members of the public and provide advice in accurate spoken English

• Combination of skills and experience in contact centre or customer service.

• PC literate with excellent keyboard skills

• Good communicator, highly customer focused.

• Be familiar with and comply with Serco and HCC customer service and administration policy and procedures, for which the necessary training will be provided.

• Understanding of the citizen portal (training will be provided)

• Ability to deal professionally with multi contact channels including webchat/social media etc

• Able to convey information specific to caller's needs.

You'll be responsible for:

• Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.

• Capture, maintain and ensure quality and safety of customer data.

• Assessing claims and dealing with customer enquiries via electronic means.

• Supporting the Department's aim in the digitisation of all claimant services.

• Delivering and maintaining individual and team targets.

Requirements:

• Good verbal and written English communication skills.

• Ability to follow instructions and processes.

• Resilience and the ability to work in a fast paced, high pressured team environment.

• Verified RTW documentation.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

If this sounds like the job you are looking for, click apply today

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you passionate about delivering a high standard of customer service?

Are you available to work immediately?

Would you like to begin a new position ASAP?

We are recruiting for a B2B Customer Service Administrator to join a leading organisation based in the Watford area. Due to growth within the business, our well-established client has an exciting opportunity for a Customer Service Administrator to join their team on a temp-to-perm basis.

This is a hybrid working opportunity (2 days from home, 3 days in the office)

Monday - Friday 08:30 - 17:30

Hourly rate based on the salary of 27,000 - 30,000pa

Free on-site parking and good public transport links.

Duties:

• Managing inbound enquiries via phone and email
• Updating customer information on the CRM system
• Raising purchase orders
• Relaying information to customers with regards to delivery time, product availability, and shipping information
• Resolving invoices and payment issues
• Order processing and returns processing

Candidate Requirements:

• Strong communication (both written and verbal)
• Comfortable with Microsoft packages and CRM
• High attention to detail
• Enthusiastic and willing to learn
• Salesforce experience is preferred
• Able to work in the Watford office 3 days per week

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service and/or administration experience? We have multiple job opportunities available being recruited for ASAP!

Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter.

Salary of 30,000 to 31,000

Benefits include:

• Enhanced pension (up to 15% employer contribution)
• Annual salary review
• Up to 27 days annual leave + bank holidays
• Discretionary bonus paid twice annually
• Salary sacrifice car scheme from day 1
• Private healthcare

Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team.

Role overview:

• Support the order process and ensure high levels of customer service are received
• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Process all deliveries for all orders placed online
• Reply to emails in a timely and professional manner
• Provide a high level of support to customers throughout the process
• Handling customer queries and problems as they arise
• Working well as part of a team
• Contact customers if there is an issue with their delivery

Candidate requirements:

• Previous experience within customer service
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels
• Able to commute to the Watford office - hybrid working is available after training

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support