What Jobs are available for Customer Service in Saffron Walden?
Showing 53 Customer Service jobs in Saffron Walden
Customer Service Representative - Technical Support
CB2 1GA Cambridge, Eastern
£24000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an articulate and customer-focused Customer Service Representative with a technical aptitude to join their support team. This hybrid role offers a fantastic opportunity to assist customers with technical inquiries and product-related issues, providing solutions and ensuring a high level of customer satisfaction. You will be the first point of contact for customers seeking assistance, requiring excellent communication skills, patience, and a strong ability to troubleshoot and resolve technical problems effectively. Responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to our products and services.
- Guiding customers through product features, setup, and troubleshooting steps.
- Escalating complex technical issues to higher-level support or relevant departments when necessary.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Providing feedback to the product development team on common customer issues and suggestions for improvement.
- Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
- Keeping up-to-date with product knowledge and technical specifications.
- Adhering to company policies and procedures for customer support.
- Contributing to a positive and collaborative team environment.
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0
Customer Service Executive
Chelmsford, Eastern
Teledyne
Posted 15 days ago
Job Viewed
Job Description
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role will work closely with colleagues within all areas of the business to deliver a first class Customer service, Customer satisfaction, and to manage Customer orders quickly and efficiently. The role will work closely with the Sales team to ensure all Customer orders are booked promptly. The role will also assist the Sales team manage and develop high value Teledyne e2v accounts and drive process improvements.
Build and maintain strong relationships with Teledyne e2v's external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts.
Use excellent communication skills and the ability to interact with people of all levels, to build and maintain strong working relationships with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics on a daily basis.
Working cross functionally with all our internal Customers & suppliers to remove blocks that negatively affect the Customer experience (represent the voice of the Customer within Teledyne e2v).
Recommend enhancements & simplifications to Customer Services procedures.
Assist with ad hoc Customer Services projects or perform other tasks as required by the Customer Services Manager.
**Skills & Experience Essential Qualifications:**
+ Experience of operating in a Customer Service or Order management role within a manufacturing organisation in a complex and international context.
+ Continuous improvement and process-oriented mind set.
+ Drive to ensure excellent Customer service and quality of Customer experience.
+ Strong persuasive communication, influencing and negotiation skills both verbally and in written form.
+ Used to working to tight deadlines and able to prioritise workload under pressure.
+ Advanced understanding and experience of working with ERP and CRM systems (SAP or equivalent) from Customer Service perspective.
+ Extensive knowledge of MS Excel and good working knowledge of other MS office products (Outlook, PowerPoint and Word).
+ Highly analytical with an eye for detail.
+ Highly motivated, flexible and able to work with high levels of autonomy.
+ Team player with an ability to work independently.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role will work closely with colleagues within all areas of the business to deliver a first class Customer service, Customer satisfaction, and to manage Customer orders quickly and efficiently. The role will work closely with the Sales team to ensure all Customer orders are booked promptly. The role will also assist the Sales team manage and develop high value Teledyne e2v accounts and drive process improvements.
Build and maintain strong relationships with Teledyne e2v's external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts.
Use excellent communication skills and the ability to interact with people of all levels, to build and maintain strong working relationships with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics on a daily basis.
Working cross functionally with all our internal Customers & suppliers to remove blocks that negatively affect the Customer experience (represent the voice of the Customer within Teledyne e2v).
Recommend enhancements & simplifications to Customer Services procedures.
Assist with ad hoc Customer Services projects or perform other tasks as required by the Customer Services Manager.
**Skills & Experience Essential Qualifications:**
+ Experience of operating in a Customer Service or Order management role within a manufacturing organisation in a complex and international context.
+ Continuous improvement and process-oriented mind set.
+ Drive to ensure excellent Customer service and quality of Customer experience.
+ Strong persuasive communication, influencing and negotiation skills both verbally and in written form.
+ Used to working to tight deadlines and able to prioritise workload under pressure.
+ Advanced understanding and experience of working with ERP and CRM systems (SAP or equivalent) from Customer Service perspective.
+ Extensive knowledge of MS Excel and good working knowledge of other MS office products (Outlook, PowerPoint and Word).
+ Highly analytical with an eye for detail.
+ Highly motivated, flexible and able to work with high levels of autonomy.
+ Team player with an ability to work independently.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
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1
Customer Service Agent
BR3 3EH Cambridgeshire, Eastern
Top Level Promotions
Posted 3 days ago
Job Viewed
Job Description
Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation: $21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
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2
Customer Service Team Lead
CB2 1AA Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a leader in providing exceptional customer experiences, is seeking a motivated and experienced Customer Service Team Lead to join their growing team. This role is primarily remote, offering flexibility and the opportunity to lead a dedicated customer support function from anywhere in the UK. You will be responsible for guiding a team of customer service representatives, ensuring outstanding service delivery, resolving complex customer issues, and driving team performance. Your leadership will be key to maintaining and enhancing customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and motivate a team of customer service representatives to achieve service excellence.
- Oversee daily operations of the customer service team, ensuring efficient query resolution and support.
- Handle escalated customer complaints and complex issues, providing timely and effective solutions.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Implement and enforce customer service policies and procedures to ensure consistency and quality.
- Conduct regular performance reviews and provide constructive feedback and coaching to team members.
- Identify training needs and coordinate development opportunities for the team.
- Contribute to the development of customer service strategies and best practices.
- Liaise with other departments to resolve customer issues and improve overall service delivery.
- Utilize CRM systems and other support tools to manage customer interactions and track issues.
- Analyze customer feedback and identify trends to recommend service improvements.
- Foster a positive and collaborative team environment, promoting a customer-centric culture.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and mentoring skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to manage and resolve difficult customer situations effectively.
- Experience in remote team management is a significant advantage.
- Strong organizational skills with the ability to prioritize and manage tasks efficiently.
- A proactive approach to identifying and implementing service improvements.
- Familiarity with data analysis and reporting on customer service metrics.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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3
Customer Service Team Lead
CB2 1TN Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
A leading technology company in Cambridge, Cambridgeshire, UK is seeking an experienced and dynamic Customer Service Team Lead to manage and motivate their support team. This role is crucial in ensuring the highest levels of customer satisfaction by providing exceptional support and resolving complex issues efficiently. You will be responsible for leading a team of customer service representatives, setting performance goals, providing coaching and feedback, and conducting regular performance reviews. Key duties include handling escalated customer queries, monitoring service levels, identifying areas for improvement in customer service processes, and implementing solutions. You will also collaborate with other departments to address systemic customer issues and enhance the overall customer experience. The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is required. A proactive and empathetic approach to customer care is paramount. This role is based in Cambridge, Cambridgeshire, UK and offers a hybrid working arrangement, blending team collaboration in the office with remote work flexibility.
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4
Remote Customer Service Lead
CB2 1JE Cambridge, Eastern
£38000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivational Remote Customer Service Lead to guide and support their growing team of customer service professionals. This is a critical, fully remote leadership position, responsible for ensuring exceptional customer experiences and driving team performance. You will oversee a team of customer service representatives, providing coaching, training, and performance management to foster a positive and productive work environment. Key responsibilities include monitoring service levels, developing and implementing customer service strategies, resolving complex customer escalations, and identifying areas for process improvement. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience with CRM systems and customer support software is essential. You must be adept at motivating a remote team, promoting collaboration, and ensuring consistent delivery of high-quality service. This role requires excellent organizational skills, the ability to manage multiple priorities, and a proactive approach to customer satisfaction. You will work closely with other departments to ensure alignment on customer service initiatives. This fully remote role offers the flexibility to work from anywhere, provided you have a stable internet connection and a suitable home office setup. Our client is committed to supporting their remote workforce with continuous training and development opportunities, aiming to build a highly engaged and effective customer service operation.
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5
Senior Customer Service Team Lead
CB2 1GA Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a highly reputable organisation, is looking for an experienced and motivated Senior Customer Service Team Lead to manage and inspire their customer support team. This role offers a hybrid working model, balancing essential on-site collaboration in **Cambridge, Cambridgeshire, UK**, with remote flexibility. You will be responsible for overseeing daily operations, ensuring exceptional customer service delivery, coaching and developing team members, and contributing to service improvement initiatives.
Key Responsibilities:
The ideal candidate will have significant experience in a customer service environment, with proven leadership or supervisory experience. Strong understanding of customer service principles and best practices is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. The ability to motivate and develop a team, coupled with a customer-centric approach, is crucial. Experience with CRM systems and helpdesk software is highly desirable. This hybrid role provides a great opportunity to lead a dedicated team in **Cambridge** while enjoying a flexible work arrangement.
Key Responsibilities:
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards.
- Oversee the daily workflow of the customer service department, ensuring efficient handling of inquiries and issue resolution.
- Monitor team performance through key metrics such as response times, resolution rates, and customer satisfaction scores.
- Provide ongoing training, coaching, and feedback to team members to enhance their skills and performance.
- Handle escalated customer issues, providing prompt and effective solutions while maintaining customer loyalty.
- Identify trends in customer inquiries and issues, and collaborate with relevant departments to implement process improvements.
- Develop and update customer service procedures and policies to enhance service quality.
- Conduct regular team meetings to communicate updates, share best practices, and foster team cohesion.
- Ensure adherence to company policies and procedures, including data privacy and security.
- Contribute to recruitment and onboarding of new customer service team members.
The ideal candidate will have significant experience in a customer service environment, with proven leadership or supervisory experience. Strong understanding of customer service principles and best practices is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. The ability to motivate and develop a team, coupled with a customer-centric approach, is crucial. Experience with CRM systems and helpdesk software is highly desirable. This hybrid role provides a great opportunity to lead a dedicated team in **Cambridge** while enjoying a flexible work arrangement.
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6
Senior Customer Service & Technical Support Specialist
CB2 1AA Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
A leading technology solutions provider in the innovative city of Cambridge, Cambridgeshire, UK , is seeking a highly motivated and experienced Senior Customer Service & Technical Support Specialist. This role is integral to providing exceptional support to our diverse client base, resolving complex technical issues, and ensuring a positive customer experience. You will act as a primary point of contact for escalated customer inquiries, leveraging your deep product knowledge and problem-solving skills to deliver timely and effective solutions. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a passion for customer advocacy. This hybrid role involves a balance of remote customer interaction and on-site collaboration with internal teams.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned support professional to advance their career within a rapidly growing technology company. Join a supportive team dedicated to empowering our customers and driving innovation.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for our suite of software and hardware products.
- Respond to customer inquiries via phone, email, and chat, demonstrating a high level of professionalism and empathy.
- Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
- Educate customers on product features, functionality, and best practices.
- Create and maintain comprehensive documentation of support interactions, solutions, and FAQs.
- Contribute to the continuous improvement of support processes and knowledge base content.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Manage customer relationships, ensuring satisfaction and retention.
- Train and mentor junior support staff on technical issues and customer service protocols.
- Participate in product testing and provide feedback on usability and functionality.
- Handle customer complaints and navigate difficult situations with patience and expertise.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in a technical support or customer service role, preferably within the tech industry.
- Proven ability to diagnose and resolve complex technical problems for software and/or hardware.
- Excellent communication, interpersonal, and active listening skills.
- Strong understanding of IT systems, networking concepts, and common software applications.
- Experience with CRM systems and ticketing platforms.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Proficiency in troubleshooting methodologies and root cause analysis.
- Strong organisational skills and the ability to manage multiple priorities.
- Experience in mentoring or leading a support team is highly desirable.
This is an excellent opportunity for a seasoned support professional to advance their career within a rapidly growing technology company. Join a supportive team dedicated to empowering our customers and driving innovation.
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7
Senior Customer Service Manager - Omnichannel Support
CB1 0AA Cambridge, Eastern
£40000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is looking for a proactive and experienced Senior Customer Service Manager to lead their customer support operations in Cambridge, Cambridgeshire, UK . This critical role will involve overseeing the delivery of exceptional customer service across all channels, including phone, email, live chat, and social media. You will be responsible for managing, training, and motivating a team of customer service representatives, ensuring adherence to service level agreements (SLAs) and maintaining high standards of customer satisfaction. Key responsibilities include developing and implementing customer service policies and procedures, analyzing customer feedback and service data to identify areas for improvement, and driving initiatives to enhance the overall customer experience. You will also be tasked with managing escalations, resolving complex customer issues, and collaborating with other departments to address systemic problems. The ideal candidate will have a strong background in customer service management, with proven experience in developing and leading high-performing teams. Excellent communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer service best practices, CRM systems, and omnichannel support strategies is required. Experience in performance management, coaching, and continuous improvement initiatives is highly valued. This role offers a blend of in-office and remote work, providing flexibility while fostering team collaboration. If you are passionate about delivering outstanding customer experiences and possess strong leadership capabilities, we want to hear from you.
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8
Trip Customer Care
Chelmsford, Eastern
Remotetravelcareers
Posted 6 days ago
Job Viewed
Job Description
We are seeking a remote Trip Customer Care representative to provide friendly and reliable service to clients planning their trips. You’ll assist with reservations, answer questions, and make sure travel runs smoothly.
Responsibilities:
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Assist customers with booking flights, hotels, and transportation.
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Provide clear and friendly support through phone, email, or chat.
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Answer basic travel questions and guide customers to the right options.
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Update reservations and confirm details for accuracy.
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Support the team with day-to-day travel service tasks.
Qualifications:
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Strong communication and customer service skills.
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Comfortable using computers and online booking systems.
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Ability to stay organized and pay attention to detail.
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Friendly, helpful, and patient with customers.
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Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
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Flexible schedule opportunities
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Work from home
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Training and growth potential
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Supportive team environment
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