1950 Customer Service jobs in Sandwell

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

WHJS1_UKTJ

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Customer Service Executive

Salary: 25,000 with up to 20% Bonus

Birmingham Jewellery Quarter Hybrid (3 in 2 out)

BCR/AK/31864

Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking domestic utilities business making great strides at present to reach carbon neutrality. They are searching for a professional individual with a proactive attitude and excellent customer service skills to join their growing team in the Birmingham Office. Ideally this person will have some experience in the utilities industry, and will certainly have customer service and complaint handling experience.

The Role:

• Handling customer queries and complaints via telephone, email and live chat
• Supporting the credit control team with any overflow of unpaid bills
• Helping customers with the set up of their utilities
• Assisting customers with the transfer from one provider to our client's services
• Handling of generic inbound enquiries in a timely manner, working to SLAs

The ideal Customer Service Executive will have:

• Excellent communication and customer service skills to build relationships with customers and the internal team
• Tech savvy with strong typing speed and accuracy
• Experience in domestic utilities (desirable)
• Willingness to learn and ability to adapt to new challenges
• A proactive attitude and passion to helping others
• Customer service Level 2 desired but not required

If this sounds like your next successful role as a Customer Service Executive, please apply now!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Customer Service Advisor 

Our client is a recognised global leader for the supply of equipment and services across the Logistics Industry and retail sector.

As Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction.

You will be responsible for providing an end-to-end service from taking requests from customers for product or service, to co-ordinating the activities of the all internal resource to deliver the customers solution on time and to expectation.

Package includes

Salary £25 to £27k, yearly bonus, additional leave, bike to work scheme, company events, company pension, on-site parking, store discounts, wellness programmes.

Your duties

• To forecast, manage and control reasonable and appropriate levels of equipment stock availability using the company ERP system to plan demand.
• To ensure that customer stores are supplied with the correct equipment necessary for normal operational purposes and that budget spend is reported upon and managed effectively.
• To ensure that all aspects of our service delivery are aligned.
• Provide accurate commercial account data
• Collation, production and quality checking agreed KPI driven reports to support the overall smooth operation of the account
• Regular review of key business activity programmes
• To identify and build close business relationships with key decision-making personnel within the Customer.

Requirements

• Proven track record of relationship building with Customers and delivering great Customer Service
• Self-motivated, organised, calm, accurate, confident and a clear communicator.
•  Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account.
• Ability to engage internal team support (Purchasing, Engineers, Distribution, Installation etc.) to satisfy customer needs
• Computer-literate with a good demonstrated level of competence with Excel and other Microsoft packages

INDL 

Customer Service Administrator

Bilston

8am-5pm (1 hour lunch break)

Temp to perm

£12.21-£13.00 per hour

Our client, a well-established business within the Bilston area are currently recruiting for an experience, switched on Customer Service Administrator to join their busy organization. As a Customer Service Administrator, you will be faced with a range of duties to contribute to the smooth running of operations across the business.

Main job duties (not limited to):

• Monitor and respond to any email queries in a professional manner.
• Provide customers with proof of deliveries as and when requested.
• Answer inbound calls with a professional telephone manner.
• Update and maintain databases ensuring accurate information entry.
• Provide administration support to the team.
• Upload and maintain accurate copies of paperwork on the internal system.
• Any other adhoc duties as and when required.

Person specification:

• Administration experience required.
• Customer service experience is essential.
• Professional telephone manner.
• Ability to support the team

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. 

We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life.  Looking to expand their team with a Customer Service Administrator who will take calls and orders for our team.  With full training given this is an ideal role for someone looking to get into a permanent full time office role.

Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking. 

In your new role as our Customer Service Administrator , you will :

• Answer incoming telephone calls and direct accordingly.
• Support and liaise with our internal sales team, arranging appointments to meet customers
• Deal with various telephone and email enquiries such as:  sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
• You will also process and update  orders
• Meet and greet visitors to the Head Office.

To apply for our Customer Service Administration role, you will require the following:

• An excellent telephone manner and confidence to talk to customers face to face and over the phone
• Excellent written and verbal communication skills to process orders
• Ability to work independently or as part of a team and a keen work ethic to do well
• Good IT / PC literacy

ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.

Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation.  This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.

To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life.  Looking to expand their team with 2 Customer Service Administrators who will take calls and orders for our team.  With full training given this is an ideal role for someone looking to get into a permanent full time office role.

Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking. 

In your new role as our Customer Service Administrator , you will :

• Answer incoming telephone calls and direct accordingly.
• Support and liaise with our internal sales team, arranging appointments to meet customers
• Deal with various telephone and email enquiries such as:  sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
• You will also process and update  orders
• Meet and greet visitors to the Head Office.

To apply for our Customer Service Administration role, you will require the following:

• An excellent telephone manner and confidence to talk to customers face to face and over the phone
• Excellent written and verbal communication skills to process orders
• Ability to work independently or as part of a team and a keen work ethic to do well
• Good IT / PC literacy

ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.

Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation.  This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.

To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.