Customer Service Representative

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WC2N 5DN London £55 - £80 per hour HSBC Holdings plc

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Part Time Freelance

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

  • Assist customers with bookings, reservations, inquiries, and complaints
  • Maintain accurate and up-to-date records of customer interactions
  • Provide clear and friendly communication across multiple channels
  • Collaborate with internal departments to meet customer needs
  • Handle transactions or payment processing as required
  • Promote services, products, and special offers when appropriate
  • Maintain a positive and professional image at all times

Requirements:

  • No prior experience necessary; full training will be provided
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and perform well under pressure
  • Flexible availability, including evenings and weekends
  • A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Company Details

HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
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Customer Service Representative

London, London £28000 Annually Tate

Posted 8 days ago

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Job Description

permanent

Broadband Advisor - 28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

  • Be the first point of contact for customer enquiries via phone and email
  • Manage orders, returns and replacement equipment
  • Onboard new customers and oversee smooth installations
  • Resolve complaints with professionalism and care
  • Liaise with internal teams to ensure seamless service delivery

What we're looking for:

  • Experience in customer service, administration or operations
  • Clear and confident communication skills
  • Strong organisational abilities and attention to detail
  • Comfortable using systems to manage customer records and orders
  • A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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Customer Service Representative

London, London The Hertz Corporation

Posted 13 days ago

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Job Description

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Representative

EC2N 2DN London, London £28000 Annually WhatJobs

Posted 12 days ago

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full-time
Our client is seeking a friendly and efficient Customer Service Representative to join their busy team in the heart of London, England, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and potentially in-person interactions at their central London office. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
  • Process orders, requests, and returns accurately.
  • Maintain detailed records of customer interactions and transactions in the CRM system.
  • Identify opportunities to improve the customer experience and suggest service enhancements.
  • Build rapport with customers and foster strong relationships.
  • Collaborate with internal departments to ensure customer needs are met.
  • Adhere to company service standards and performance metrics.
  • Assist with administrative tasks related to customer service operations.
  • Handle customer feedback and suggestions constructively.
Requirements:
  • Previous experience in a customer service or call center environment is essential.
  • Excellent communication and listening skills.
  • Strong problem-solving abilities and a patient demeanor.
  • Proficiency in using CRM software and standard office applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • A positive attitude and a genuine desire to help customers.
  • Good written and verbal English is mandatory.
  • Must be able to work full-time from our office located in London, England, UK .
This is an excellent opportunity for someone looking to grow their career in customer service within a reputable organization. Our client offers a supportive team environment and opportunities for professional development within the vibrant city of London, England, UK .
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Customer Service Representative

NW2 7LN Brent, London £28000 annum Tate

Posted 24 days ago

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Job Description

Permanent

Broadband Advisor - £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

  • Be the first point of contact for customer enquiries via phone and email
  • Manage orders, returns and replacement equipment
  • Onboard new customers and oversee smooth installations
  • Resolve complaints with professionalism and care
  • Liaise with internal teams to ensure seamless service delivery

What we're looking for:

  • Experience in customer service, administration or operations
  • Clear and confident communication skills
  • Strong organisational abilities and attention to detail
  • Comfortable using systems to manage customer records and orders
  • A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative/ Greeter

London, London £13 Hourly Adecco

Posted 3 days ago

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Job Description

temporary

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

  • Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
  • Separate those applicants with special appointments.
  • One hour a day will be required to work outside greeting applicants/visitors
  • Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
  • Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
  • Check all applications to make sure they are complete.
  • This role will require lifting of boxes of documents for transportation
  • Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
  • Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
  • Provide other information assistance to the pavilion-visiting public as necessary.
  • Ensure that public are treated fairly and professionally
  • Respond to any crowd control emergency and alert Mission guards as appropriate
  • Ensure uniform is clean and of proper fit
  • Maintain pleasant and positive attitude when dealing with the public
  • Adhere to the security rules established by the Mission
  • Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
  • Take action to improve service as necessary
  • Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
  • Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
  • This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
  • The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

  • 20 days annual leave 8 days bank holiday
  • Perks at work - discount vouchers and points to spend
  • Support program with 24/7 helpline
  • Eye care vouchers
  • Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative (French Speaking)

Weybridge, South East Clinigen

Posted 281 days ago

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Job Description

Permanent

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

  • Order and enquiry handling
  • Training and Process
  • Customer Relationship & Support

Requirements

  • Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
  • Educated to a minimum of GCSE and or equivalent regional qualification
  • Demonstrable experience of working in a Customer service environment
  • Excellent communication skills with a customer centric focus
  • Ability to multitask with ensuring great organisational skills
  • Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

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Customer Service - After Care

Woking, South East £26722 annum Harvey Water Softeners

Posted 16 days ago

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Permanent

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

  • Call Control - Engage with our existing customers, providing comprehensive information about our products and services
  • Ability to influence and create engagement
  • Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
  • Conflict Management and de-escalation within remit of role

Communication Skills:

  • Working cross functionally with departments within the business and building effective relationships
  • Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

  • Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
  • Ensure customer records are updated and maintained accurately

Attention to detail:

  • Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
  • Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
  • Effectively manage time and resources to address queries efficiently without compromising quality.
  • Data Entry - Capturing and maintaining customer records and details

Proactivity:

  • Work to departmental and organisation targets whilst working individually and as a core team member
  • Seek upselling opportunities
  • Support our drive to proactively deliver the highest customer satisfaction scores.
  • Problem Ownership:
  • Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

  • 25 Days Holiday + Bank Holidays
  • Flexible Holiday Scheme
  • Opportunities for career growth and development
  • Culligan Product discount
  • Perks at Work retail/leisure/travel discounts and more
  • Cycle to work program
  • Wellbeing programs – Your wellbeing is important to us
  • Enhanced maternity leave and paternity leave
  • Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
  • Free Parking
  • Relaxed Dress Code
  • Access to ongoing learning and development through our online learning platforms
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Admin/Customer Service

Surrey, South East £25000 - £27000 Annually Skillframe Ltd

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permanent

Our client is seeking a reliable and motivated Administrator with strong interpersonal skills and the ability to adapt to new systems quickly and efficiently, You will be responsible for emails, letters, data entry and customer liaison via the telephone and email. You will be able to work on your own initiative as well as part of a team and undertake any administrative tasks given from by the management team,

This role is full time and office based and you will be local to Esher.

37.5 hours per week
25 - 27.000P.A.
Esher

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Customer Service Officer

London, London £16 Hourly Adecco

Posted 1 day ago

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contract, temporary

Job Title: Customer Service Officer

Location: Local authority based in Croydon

Hourly rate: 16.25 PAYE

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 40 hours- Hybrid working available

ASAP Start

Job Duties:

  • Being the first point of contact for interaction with vulnerable clients and their carers.
  • Take decisions within established procedures dealing with end user and prescriber queries and issues.
  • Ability to work flexibly to support the move to stretched working days and weekend operating as required.
  • Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
  • Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

  • Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
  • Experience liaising with carers and understanding their needs and challenges
  • Previous experience in a customer facing role
  • Strong interpersonal skills, including empathy, patience and active listening
  • Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

This advertiser has chosen not to accept applicants from your region.
 

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