1541 Customer Service jobs in Sidcup

Customer Service Representative

Stansted, South East The Hertz Corporation

Posted 3 days ago

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Job Description

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Representative/ Greeter

London, London £13 Hourly Adecco

Posted 4 days ago

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temporary

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

  • Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
  • Separate those applicants with special appointments.
  • One hour a day will be required to work outside greeting applicants/visitors
  • Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
  • Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
  • Check all applications to make sure they are complete.
  • This role will require lifting of boxes of documents for transportation
  • Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
  • Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
  • Provide other information assistance to the pavilion-visiting public as necessary.
  • Ensure that public are treated fairly and professionally
  • Respond to any crowd control emergency and alert Mission guards as appropriate
  • Ensure uniform is clean and of proper fit
  • Maintain pleasant and positive attitude when dealing with the public
  • Adhere to the security rules established by the Mission
  • Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
  • Take action to improve service as necessary
  • Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
  • Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
  • This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
  • The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

  • 20 days annual leave 8 days bank holiday
  • Perks at work - discount vouchers and points to spend
  • Support program with 24/7 helpline
  • Eye care vouchers
  • Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Senior Customer Service Representative

EC1A 1BB London, London £28000 Annually WhatJobs

Posted 1 day ago

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full-time
Join a leading customer-centric organization as a Senior Customer Service Representative, working remotely from **London, England, UK**, or any UK location. This role is perfect for an experienced and empathetic individual passionate about delivering exceptional support and resolving customer inquiries efficiently. You will handle complex customer issues, provide expert guidance, and contribute to improving overall customer satisfaction. As a senior member of the team, you will also play a role in mentoring new team members and identifying opportunities for service enhancement.

Key Responsibilities:
  • Handle a high volume of inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
  • Provide expert product knowledge and support to customers, guiding them through solutions.
  • Maintain accurate and detailed customer records in the CRM system.
  • Identify opportunities to improve customer satisfaction and loyalty.
  • Assist in training and mentoring new customer service representatives.
  • Contribute to the development and refinement of customer service policies and procedures.
  • Proactively identify trends in customer inquiries and feedback to inform product and service improvements.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
  • Handle sensitive customer information with confidentiality and discretion.
  • Stay up-to-date with product knowledge and company updates.
Qualifications and Skills:
  • Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to work independently and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-first attitude.
  • Strong typing skills and computer literacy.
  • Ability to adapt quickly to new systems and processes.
  • Experience in mentoring or coaching junior team members is a plus.
  • Familiarity with specific industry products or services is advantageous.
  • A reliable internet connection and a dedicated, quiet workspace.
This remote position offers a competitive salary, excellent benefits, and the opportunity to grow within a supportive and dynamic team. If you are dedicated to providing outstanding customer service, we want to hear from you.
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Customer Service Representative WO

London, London Moneyfarm

Posted 11 days ago

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Job Description

Permanent

Willis Owen is a part of the Moneyfarm Group, a pan-European digital wealth manager with more than 130,000 active investors (and growing quickly) and over €5 billion invested on our platform.

Willis Owen itself has over 20 years of experience in helping UK investors make smarter financial decisions. Known for its customer-first approach, Willis Owen provides a trusted platform, expert insights, and a wide range of investment solutions designed to empower individuals to take control of their financial future. By combining Willis Owen’s heritage of client trust with Moneyfarm’s cutting-edge digital solutions, we are uniquely positioned to deliver long-term value, innovation, and peace of mind to our customers.

 About the role

We are looking for a proactive and experienced Customer Service Representative who is passionate about delivering exceptional customer care and contributing to the success of the Willis Owen team. This role is central to maintaining and growing our reputation for outstanding customer service, supporting both clients and colleagues across the business.

You will act as a trusted point of contact for customer and administrative support, confidently handling complex queries and ensuring smooth day-to-day operations. To succeed, you will need a passion for learning about our products and services, the ability to remain solutions-oriented under pressure, and the drive to continuously improve processes.

We are seeking someone who shows empathy, attention to detail, and initiative — someone who thrives in a fast-paced environment, supports less experienced team members, and is committed to going above and beyond for customers.

Key Responsibilities

-    Handle all incoming customer queries, issues and requests via phone, email, secure message and live chat to a high standard; make outbound calls where necessary

-    Deliver exceptional customer service by responding to inquiries empathetically, professionally, and in a timely manner

-    Troubleshoot and provide technical support to customers with product and service issues

-    Raise, track and resolve support tickets, ensuring customer satisfaction before closure

-    Investigate and resolve customer dissatisfaction and escalate where appropriate

-    Process forms and life event documents accurately

-    Assist customers with account registration, online account management and related queries

-    Maintain accurate and up-to-date customer information in the CRM system

-    Collaborate with the administration team at Embark and other departments to ensure queries are resolved promptly

-    Support continuous improvement by sharing customer feedback and identifying opportunities to enhance services

-    Mentor and support less experienced team members to build collective knowledge and performance

-    Stay up to date with company products, services, compliance policies, and attend relevant training/development sessions

-    Adhere to company compliance, AML and Data Protection policies, and work in line with FCA expectations

-    Ensure all work complies with company policies and the Health and Safety at Work Act 1974

There may be additional activities to be undertaken from time to time in order to maximise the contribution to Willis Owen’s goals and objectives.

Requirements

-    Proven experience in a customer service role, ideally in financial services (desirable but not essential)

-    Excellent verbal and written communication skills, with a customer-focused and empathetic approach

-    Strong organisational skills and ability to manage time effectively in a fast-paced environment

-    Confidence to handle complex queries independently and collaboratively

-    Computer literacy, including knowledge of CRM systems and Microsoft Office packages

-    Strong problem-solving skills with a proactive, solutions-oriented mindset

-    Ability to remain calm, professional, and approachable when dealing with complaints or sensitive issues

-    Attention to detail with strong multitasking skills and accuracy in record-keeping

-    Ability to work with little or no supervision as well as being part of a team

-    Commitment to confidentiality and handling sensitive information appropriately

-    Minimum 2:1 degree (preferred)

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Customer Service Representative (French Speaking)

Weybridge, South East Clinigen

Posted 255 days ago

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Job Description

Permanent

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

  • Order and enquiry handling
  • Training and Process
  • Customer Relationship & Support

Requirements

  • Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
  • Educated to a minimum of GCSE and or equivalent regional qualification
  • Demonstrable experience of working in a Customer service environment
  • Excellent communication skills with a customer centric focus
  • Ability to multitask with ensuring great organisational skills
  • Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

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Customer Service

UB6 8LZ Greenford, London £28 annum First Call Contract Services

Posted 66 days ago

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Permanent

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

  • Accurately process orders in line with specific customer requirements, reporting any anomalies.
  • Handle consignment orders and support the invoicing process efficiently.
  • Respond to customer inquiries via telephone and email, ensuring SLA compliance.
  • Arrange third-party transport for applicable orders as needed.
  • Collaborate with internal teams and customers to address special requirements.
  • Maintain high service standards and meet all customer expectations.
  • Foster clear and effective communication with key business departments.
  • Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
  • Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

  • Working with First Call Contract Services gives you many additional benefits!
  • Money-saving offers and discounts at your fingertip.
  • 24/7 GP helpline
  • Discounted Gym membership in over 2500 gyms
  • Online Payslip Access
  • Personal Insurance
  • Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

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Customer Service Representative, Vehicle Support - Pivotal UK

London, London £30000 - £31000 annum InMotion Ventures

Posted 12 days ago

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Permanent
JOB DESCRIPTION

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

THE OUT

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

About the Role

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

  • Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
  • Review vehicle condition reports. 
  • Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
  • Understand and operate within the framework of the BVRLA guidelines. 
  • Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
  • Investigate and resolve customer queries quickly and patiently.
  • Maintain thorough and accurate customer record-keeping at all times. 
  • Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
  • Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

  • Excellent written and verbal communication skills required (fluent in English, both written and verbal).
  • Friendly, patient and able to work in a fast-paced environment.
  • Determination, diplomacy, and excellent interpersonal skills.
  • Customer Service experience.
  • Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
  • Negotiation and influencing skills.
  • Strong IT skills.
  • Extreme attention to detail and accurate record-keeping.
  • Excellent time management skills with the ability to work to deadlines. 
  • Ability to prioritise workload based on customer requirements.
  • React quickly and efficiently with both internal and external issues. 
  • Be a critical thinker and use initiative to solve problems.
  • Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

  • Permanent contract
  • Hybrid working Environment
  • Company Pension
  • Annual bonus
  • 25 days annual leave (an extra day off a year for your birthday)
  • 2 paid days off for volunteer work
  • Life assurance at 4 x base salary
  • Healthcare Cashback Plan
  • Competitive Salary with discretionary bonus scheme
  • Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.

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Customer Service Officer

Greater London, London £18 - £19 Hourly Talent Dice Ltd

Posted today

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contract

Require X3 customer service officers to take and answer queries for the damp and mould and leaks teams.

Incoming, outbound calls as well as raising orders, answering web chats and undertaking basic administrative functions.

experience essential of customer service and repairs is an advantage although training will be provided. in the office in Peckham SE15 for four days a week with one day working from home.

Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer

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Customer Service Advisor

Greater London, London £28000 - £30000 Annually Morgan Sindall Property Services

Posted 3 days ago

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permanent

Permanent – Full Time

We’re looking to recruit a Customer Service Advisor to join our Westminster Gas team based in Westminster, W9 2AR.

About the Role

Joining our team, you’llbe responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

· Social Housing and Repair and Maintenance background.

· Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.

· Competent in communicating with direct operatives, subcontractors, and residents.

· Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.

· Planning knowledge of what works can be sequenced or can be undertaken concurrently.

· Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

· Good level of written English

· Good computer skills

· Good project management skills

· Good communication skills e.g. ability to communicate with different stakeholders at different levels

· Passionate about service delivery and customer satisfaction.

Benefits

· Profit Share Discretionary Annual Bonus Scheme

· 26 Days Holiday plus Bank Holidays

· Enhanced Pension Plan

· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

· Life Assurance & Accident Cover

· Share Save

· Enhanced Maternity & Paternity Pay

· Work Perks Discounts & Vouchers

· Buy & Sell Holiday Schemes

· Flexible Working & Flexible Bank Holidays

· Cycle to Work

· Volunteering (2 days paid)

· Learning & Development Opportunities

· Extensive Wellbeing Support, including EAP

· Loyalty & Values Awards

· Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents

and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

This advertiser has chosen not to accept applicants from your region.

Customer Service Apprentice

Snodland, South East £18000 Annually South East Water

Posted 4 days ago

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permanent
Summary:

Do you want to jump-start your career while earning a well-regarded qualification?

Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.

We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.

As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.

The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.

This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.

On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.

It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.

We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.

With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.

Main responsibilities:
  • Develop and build knowledge of the Customer Service area by completing the apprentice pathway
  • Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
  • Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
  • Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
  • Attend and contribute to team meetings with team, peers and colleagues.
  • Complete customer service level 3 apprenticeship.
You'll need:
Skills / Qualifications / Experience
  • Achieved GCSE Maths and English at Grade 4/C (or equivalent)
  • Excellent computer abilities
  • You'll have a passion for serving others and providing the best service
  • Good time management skills supporting you to complete the apprenticeship
  • Be self-assured conversing with others and engaging with new and different individuals
  • Be goal-focused and like overcoming difficulties
It will be a bonus if you have:
Skills / Qualifications / Experience
  • Experience and understanding of the importance of excellent customer satisfaction
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:
  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
What can you expect from your recruitment?
  • To apply for this position, please submit your CV on our career's website.
  • It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
  • Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you've been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

Starting at 8,000 increasing to 4,810 over 24 months
This advertiser has chosen not to accept applicants from your region.
 

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