What Jobs are available for Customer Service in Sittingbourne?

Customer Services Administrator

Simply Stoves Limited – (Southminster, Essex)

Simply Stoves Limited is a well-established supplier of wood burning, gas, and electric stoves. We are looking for a reliable and organised Customer Services Administrator to join our growing team.

Job Description

The role involves providing excellent customer service and administrative support. You will be the first point of contact for customers, handling enquiries, processing orders, and ensuring that every customer has a positive experience.

Responsibilities

• Respond to customer enquiries via phone, email, live chat and in person
• Process and manage customer orders accurately
• Provide product information and guidance to customers (full training given)
• Liaise with suppliers, couriers, and installers to ensure smooth delivery and installation
• Keep customer and order records up to date
• Assist with website administration and updating product details
• General office administration duties as required

Requirements

• Previous experience in customer service and/or administration
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Confident using Microsoft Office and online order systems
• A professional, friendly, and approachable manner
• Knowledge of stoves or fireplaces (desirable but not essential – training will be provided)

Benefits

• Salary meets National Living Wage (reviewed annually)
• Full-time, permanent role (Monday to Friday)
• 28 days annual leave (including bank holidays)
• Staff discount on our full product range
• Supportive and friendly working environment

How to Apply

Please submit your CV along with a short cover letter explaining why you would be a great fit for this role.

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Expected hours: 35 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Work Location: In person

Customer Service Assistant

Wilson's Casino Experience

£ £3.10 per hour (dependant on shift hours)

Minimum 40 hours per week

We are Wilson's Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we're looking for friendly and professional people to join our team.

We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.

Flexibility and a passion for dealing with customers are essentials for this role.

You will provide a high standard of customer service and safety to all customers and visitors to our venue.

Key Responsibilities will include:

You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.

You will provide help to customers and visitors who may require assistance.

You will remain friendly, approachable and professional at all times.

You will help to maintain the cleanliness and tidiness of the venue.

You will follow all health and safety procedures.

You will follow the company's cash procedures, including handling cash and providing assistance to our customers.

You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company's procedures.

You will ensure that our "Challenge 25 Policy" is followed and will be responsible for checking identification.

You will assist with our promotions and marketing.

You will be fully compliant with our licensing objectives – training will be given.

You will be available to work any of our designated shift times (see below).

We offer:

Competitive salaries.

Company pension.

Full training.

Possible opportunities to progress throughout the business.

If you are a people person and have got the skills and customer service experience we're looking for, apply today

* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.

Job Types: Full-time, Permanent

Salary: £1 25 (day shift & night shift) - 3.10 per hour (overnight shift)

Normal Schedule (subject to change):

Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am). You must be available to work any of these shift patterns, on any given day of the week.

Experience:

Customer Service: 1 year (preferred, but not essential)

Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)

Job Types: Full-time, Permanent

Pay: 2.25- 3.10 per hour

Benefits:

• Company pension

Application question(s):

• What is your current home location? (you MUST answer this question)
• Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
• Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
• You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)
• We operate 24 hours a day, 7 days a week. Please confirm that you are happy to work any shift, day, night & overnight? (YOU MUST ANSWER THIS QUESTION)

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.

We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Central Government, Healthcare and beyond.

We work in partnership with Canterbury, Dover and Thanet Councils to provide services at a variety of East Kent locations. Civica is a ‘can-do’ organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive for excellent and cost-effective service delivery.

Requirements

We are a busy Customer Service team, which is looking for people with strong communication skills and a commitment to providing a high standard of service to join our friendly team. We are looking for someone who is computer literate and committed to excellent customer service standards, to provide advice to customers about a range of Council Services. Although there is the potential for dealing with customers face to face, the role is pre-dominantly telephone based.

We would welcome applications from people looking to start their careers within Local Government, as well as those with experience. Full time hours are 37 per week. All our posts are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.

All staff are expected to be flexible about which office location they will work from and would be based in either our Thanet, Dover or Canterbury offices and home based working

Essential requirements;

The successful candidates for all our positions need to demonstrate that they are self motivated and able to work well in a busy environment, both within a team and on their own. Ideally you will be have experience of working withing a contact centre environment. Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.

Ability to work from home as well as at one of our local offices

Although this role requires the ability to work from one of our local offices, the ability to work from home is also essential, so access to reliable broadband and a suitable workstation at home, including a private room from which to work with a desk or table and chair is a requirement of the role.

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Benefits

Life at Civica

• Blended working : less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

• Financial Times - Diversity Leader 2022 : We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you!

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Affinity Groups

Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up.  We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business.

The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth.

Requirements

• Design and deliver a high-performing customer service strategy aligned with business goals.
• Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers
• Build, recruit, and scale a high-performing team with clear objectives and KPIs.  Leading and inspiring the team to create a proactive, customer-first culture.
• Drive customer satisfaction and retention by continuously improving service levels.
• Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries.
• Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues.
• Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements.
• Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings.
• Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs).
• Support onboarding of major clients by ensuring smooth handover to the service team
• Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions.
• Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless.

• Implementing a solution where we can sell our contact centre services to existing customers
• Create and maintain a world-class customer service operation.
• Ensure all customer service KPIs are met or exceeded.
• Develop talent within the team to foster growth and accountability.
• Improve resolution times and customer satisfaction scores across channels.
• Drive inter-departmental alignment around customer needs.

• Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team
• Strong understanding of customer service technology (e.g. ticketing systems, CRMs).
• Data-driven mindset with the ability to extract insights and act on them.
• Excellent communication, negotiation, and stakeholder management skills.
• Proactive, hands-on leader with a ‘can-do’ attitude.
• Scale up experience and experience of working with small teams essential
• Minimum 5 years in customer service roles, including 2+ years in management or strategic role.
• Ability to thrive in a fast-paced, high-growth environment.
• Strong planning, organisational, and prioritisation skills.

Benefits

• Competitive salary
• Career development opportunities and ongoing training
• On-site parking
• Supportive and collaborative work culture
• Paid Birthday leave
• Free food and drinks