416 Customer Service jobs in South East

• Investigate and resolve complex customer complaints and issues that have been escalated from frontline support.
• Communicate effectively with customers via phone, email, and chat, providing clear explanations and solutions.
• Liaise with internal departments and stakeholders to gather information and facilitate issue resolution.
• Document all customer interactions, actions taken, and outcomes in the CRM system with accuracy and detail.
• Identify root causes of recurring issues and provide feedback to management for process improvements.
• Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.
• Maintain a high level of product and service knowledge to effectively address customer inquiries.
• Empower customers by providing them with the necessary information and support to resolve their issues.
• Strive to de-escalate tense situations and transform potentially negative customer experiences into positive ones.
• Contribute to team goals and departmental objectives related to customer satisfaction and resolution times.
• Participate in training sessions to stay updated on product changes and service enhancements.

• Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and customer experience.
• Gather customer feedback and report on trends and common issues.
• Assist with training and mentoring new customer service representatives.
• Contribute to team goals and objectives.
• Represent the company in a positive and professional manner at all times.

• Proven experience in a customer service role, preferably in e-commerce or retail.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and patient under pressure.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; some college coursework is a plus.
• Adaptability and willingness to learn new processes and systems.
• A genuine passion for providing outstanding customer service.

• Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle complex customer inquiries.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in training or mentoring junior team members is a plus.
• A patient, empathetic, and customer-focused approach.
• Ability to work independently and meet performance metrics in a remote setting.
• High school diploma or equivalent required; further education or certifications are advantageous.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

• Handle escalated customer inquiries and provide advanced technical support via phone, email, and chat.
• Diagnose and troubleshoot complex customer issues, offering effective and timely solutions.
• Guide customers through product features, troubleshooting steps, and issue resolution.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with Tier 1 support, technical teams, and other departments to resolve customer issues.
• Identify recurring customer issues and provide feedback for product and service improvements.
• Manage customer expectations and de-escalate challenging situations effectively.
• Ensure a high level of customer satisfaction through professional and courteous service.
• Stay up-to-date with product knowledge and support procedures.
• Contribute to the team's knowledge base by documenting solutions and best practices.

• Proven experience in a customer service role, preferably Tier 2 or technical support.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency in using CRM software and other customer support tools.
• Ability to empathize with customers and handle difficult situations calmly.
• Self-motivated, organized, and able to work independently in a remote setting.
• Reliable high-speed internet connection and a suitable home office environment.
• Flexibility to work various shifts if required by the role.
• Strong attention to detail and ability to follow procedures.
• A genuine passion for helping customers and providing excellent service.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about catering packages, menu options, and event services.
• Assist customers with booking reservations, managing inquiries, and processing orders.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
• Upsell additional services and products where appropriate, based on customer needs.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
• Gather customer feedback and report on common issues or trends to management.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
• Handle administrative tasks related to customer accounts and bookings.
• Proactively identify opportunities to improve the customer journey and service offerings.

• Previous experience in customer service, hospitality, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm, patient demeanor.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
• Comfortable making and receiving phone calls and engaging in written communication.
• A proactive approach to learning about our services and products.
• Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
• A genuine passion for providing outstanding customer service.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms