890 Customer Service jobs in South Shields

Job Title: Customer Service Advisor
Location: Boldon Colliery
Salary/Hourly Rate: 12.37 per hour
Job Type: Temporary - short term
Working Hours/Days: 8 hours per day (40 hours per week) 9am-5.30pm - short term assignment

Join our client`s team, a market leader in the Call Centre industry, and become part of our rapidly growing and award-winning team.

As a Customer Service Advisor, you'll be the first point of contact for customers who have expressed an interest in attending an event organised by one of our clients. You will go through the enquiry forms and book interested people onto the event.

What's on Offer:

• Newly refurbished offices
• Free parking
• Free tea and coffee facilities
• Full training provided
• Career development and progression opportunities for the right candidates

Key Responsibilities:

• Handle calls and customer queries in a polite, professional manner
• Updating internal system
• Follow up with people who expressed an interest to attend an event
• Adhere to business parameters and regulatory requirements

Skills Required:

• Excellent communication and listening skills
• Strong customer service abilities
• Good PC literacy, including Microsoft Office
• Ability to work effectively within a team

Ready to start your new career? Apply today to become an essential part of a growing team!

We are looking to recruit on behalf of our client, an experienced Customer Service Advisor to join their exisiting team on a permanent basis.

The ideal candidate will have prior experience of working in a Customer Service focused, administration role, and have strong verbaland written communication skills,

Duties will include entering and processing orders in ERP, managingEDI portals,responding promptly to customer inquiries via phone, email and Zendesk,handling product availability, billing, scheduling, returns and complaints,liaise with couriers to track orders, report damages, and arrange replacements, and provide professional updates on lead times, delivery schedules and resolve escalated issues.

Permanent role for the right candidate with excellent benefits and the option of hybrid working.

Manpower UK are supporting our global manufacturing client in recruiting for a Customer Service Executive for their Jarrow Site. You will handle inbound enquiries in regards to products, sales and orders, therefore we are ideally looking for a candidate from a manufacturing background who is able to assist with quotations, ordering, product knowledge and upselling.

This is an office based role working within an experienced friendly team. Hours are 9-5:30 Mon-Thurs and 8:30- 5pm Fri.

The salary is fixed at 24,250 with a discretionary bonus of up to 10% which is dependent on the business and personal objectives. The role is fully on site, comes with 25 days holiday, 5% pension contribution, eyecare vouchers, cycle to work scheme, employee retailer discounts, health cash benefit, training and development.

Responsibilities:

• Maintain accurate account and customer data.
• Respond to customers inquiry within SLA and aim for one call / case resolution.
• Identify and take ownership of customer concerns
• Identify new product opportunities and generate leads
• Liase and build network with internal departments
• Upsell and cross sell new products
• Follow up on all commercial activity
• Operate effectively and adhere to current business policy and procedures
• Delivers consistent performance and achieves KPI's and business targets

Required Skills and Experience:

• Excellent Communication skills
• Good attention to detail
• Commercially aware
• Experience in service/sales environment
• Delivery of agreed commitments and objectives
• Highly organised
• Team player
• Strong work ethic
• Complaint Management/Resolution experience desirable
• Manufacturing knowledge desirable
• Experience of Microsoft package (Excel, Word etc.) desirable

Should this opportunity be of interest, please send forward your CV in the first instance.

Customer Service Advisor

• Sunderland SR4 (great transport links)
li>Monday to Friday, 8.30am to 5pm (no weekends)
• £26,000 per annum
li>Initially temporary for 3 months, with a potential permanent contract available for top performers

A number of inbound Customer Service Administrators are wanted to join a successful global company at their Sunderland site.

Based out of stylish offices with modern tech, casual dress and great staff facilities, you’ll play a key frontline role in providing a first-class service to your customers.

What You’ll Be Doing

• Taking an empathetic, understanding approach to your customers at all times.
• Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.
• Processing customer payments through the system.
• Liaising with other departments such as production or dispatch to ensure orders are on time.

What You will Bring to the Team

• First class customer service skills
• A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.
< i>IT literate – all your customer comms are logged through the inhouse systems. < i>A strong team ethic.

For further details, please apply or contact John Dorling at Pin Point Recruitment.

Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR35 16.50 per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor
Pay: 13 - 21 per hour
NewCastle Upton Tyne

A well known banking/financial sector client is urgently seeking a Customer Service Advisor to join their team on a 6 Month Contract (likely to be extended).

As a Customer Service Advisor you will be working on providing assistance to banking customers and helping them with their issues / queries.

You will be part of a large customer service team, based in Newcastle.

Essential Skills:

• Prior experience of Customer Service / Customer support roles
• Experience of banking / insurance / financial services customer service would be an advantage
• A strong customer focus and able to work with sensitive customer data
• Able to work in a fast paced environment.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it visweswari.achanta @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate : 12.60PH
Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Rewards and Benefits on offer:

• Immediate start.
• Working for a blue-chip company with a great team-based culture.
• Varied and interesting job role.
• Working Monday-Friday.
• Opportunity to work from home one day a week.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company You Will Be Working For;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be Doing;

• Answering inbound calls from customers.
• Liaising with customers via email.
• Resolving customer complaints.
• Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
• Responsible for managing effective communication and coordination between team members.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

About You;

• Telephony experience
• Customer resolution experience
• Excellent communication skills
• Good time management skills
• Highly organised and good at multitasking with the ability to prioritise workload and requirements
• Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint

Manpower UK are supporting our global manufacturing client in recruiting for a Customer Service Executive for their Jarrow Site. You will handle inbound enquiries in regards to products, sales and orders, therefore we are ideally looking for a candidate from a manufacturing background who is able to assist with quotations, ordering, product knowledge and upselling.

This is an office based role working within an experienced friendly team. Hours are 9-5:30 Mon-Thurs and 8:30- 5pm Fri.

The salary is fixed at 24,250 with a discretionary bonus of up to 10% which is dependent on the business and personal objectives. The role is fully on site, comes with 25 days holiday, 5% pension contribution, eyecare vouchers, cycle to work scheme, employee retailer discounts, health cash benefit, training and development.

Responsibilities:

• Maintain accurate account and customer data.
• Respond to customers inquiry within SLA and aim for one call / case resolution.
• Identify and take ownership of customer concerns
• Identify new product opportunities and generate leads
• Liase and build network with internal departments
• Upsell and cross sell new products
• Follow up on all commercial activity
• Operate effectively and adhere to current business policy and procedures
• Delivers consistent performance and achieves KPI's and business targets

Required Skills and Experience:

• Excellent Communication skills
• Good attention to detail
• Commercially aware
• Experience in service/sales environment
• Delivery of agreed commitments and objectives
• Highly organised
• Team player
• Strong work ethic
• Complaint Management/Resolution experience desirable
• Manufacturing knowledge desirable
• Experience of Microsoft package (Excel, Word etc.) desirable

Should this opportunity be of interest, please send forward your CV in the first instance.