159 Customer Service jobs in South Shields

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, complaints, and concerns with empathy and efficiency.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Process orders, forms, applications, and requests as needed.
• Identify and analyze customer needs to provide tailored solutions.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Contribute to team efforts by accomplishing related results as needed.
• Participate in training sessions to continuously improve product knowledge and service skills.
• Provide feedback to management on customer satisfaction and potential improvements.
• Manage workload effectively to meet performance targets and service level agreements (SLAs).
• Maintain a positive and professional attitude at all times.
• Ensure the security and confidentiality of customer information.
• Stay updated on product updates and company announcements.

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven experience in a customer service or customer support role.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to remain patient, calm, and professional, especially in stressful situations.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Familiarity with common office software (e.g., Microsoft Office Suite).
• Strong problem-solving abilities and resourcefulness.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a dedicated home workspace.
• A genuine passion for customer satisfaction and delivering excellent service.
• Flexibility to work various shifts, including evenings and weekends, if required.
• Previous experience in a call center environment is advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with our products and services, providing clear and concise solutions.
• Guide customers through step-by-step solutions for software, hardware, or service-related problems.
• Escalate complex or unresolved issues to higher levels of support or relevant departments.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Educate customers on product features and functionalities to enhance their experience.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Adhere to established service level agreements (SLAs) and quality standards.
• Proactively identify opportunities to improve the customer support process and customer experience.
• Maintain a high level of product knowledge and stay updated on new releases and updates.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in a customer service or technical support role.
• Strong understanding of common software and hardware issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving and analytical skills.
• Adaptability and willingness to learn new technologies.

Now Hiring: Customer Service Advisor (Full-Time, Office-Based)

Location: Newcastle – Cobalt Business Park, Mercury House (NE27 0BY)

Salary: £23,000 – £24,000 per year (PAYE) + Holiday Benefits

Hours: 37.5 hours per week | Rotational shifts (including weekends)

Contract: Full-time, Contract-to-Permanent

Are you passionate about delivering exceptional customer service and ready to grow your career with one of the UK’s leading banking service providers?

We’re looking for Customer Service Advisors to join our dynamic team.

You’ll receive comprehensive paid training (2–3 weeks) to ensure you’re confident and fully prepared to deliver top-quality customer support.

Your Role:

• Respond to customer calls promptly and professionally.
• Log and validate all customer interactions using internal systems.
• Resolve queries efficiently using the right tools and resources.
• Deliver a first-class experience on every interaction, every time.

What We Offer:

• Competitive salary + holiday pay.
• Full training and continuous support.
• Opportunity to transition to a permanent role .
• A collaborative and friendly team environment.
• Modern office space in Newcastle’s Cobalt Business Park .

If you’re customer-focused, empathetic, and a strong communicator who enjoys problem-solving and helping people, we’d love to hear from you!

Apply today and take the next step toward a rewarding career in customer service.

Now Hiring: Customer Service Advisor (Full-Time, Office-Based)

Location: Newcastle – Cobalt Business Park, Mercury House (NE27 0BY)

Salary: £23,000 – £24,000 per year (PAYE) + Holiday Benefits

Hours: 37.5 hours per week | Rotational shifts (including weekends)

Contract: Full-time, Contract-to-Permanent

Are you passionate about delivering exceptional customer service and ready to grow your career with one of the UK’s leading banking service providers?

We’re looking for Customer Service Advisors to join our dynamic team.

You’ll receive comprehensive paid training (2–3 weeks) to ensure you’re confident and fully prepared to deliver top-quality customer support.

Your Role:

• Respond to customer calls promptly and professionally.
• Log and validate all customer interactions using internal systems.
• Resolve queries efficiently using the right tools and resources.
• Deliver a first-class experience on every interaction, every time.

What We Offer:

• Competitive salary + holiday pay.
• Full training and continuous support.
• Opportunity to transition to a permanent role .
• A collaborative and friendly team environment.
• Modern office space in Newcastle’s Cobalt Business Park .

If you’re customer-focused, empathetic, and a strong communicator who enjoys problem-solving and helping people, we’d love to hear from you!

Apply today and take the next step toward a rewarding career in customer service.

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!