What Jobs are available for Customer Service in Southend on Sea?

Customer Services Representative - Private Travel & Hospitality- Permanent Position

Key Details: Shift Pattern: 4 on, 4 off. Must have flexibility for weekends and holidays.

Location: Stansted Airport

Skills Needed: Excellent communication and people skills to engage with guests professionally and attentively.

Are you ready to thrive in a dynamic, fast-paced environment? We're seeking a Customer Services Representative to deliver outstanding service to passengers, crew, and visitors from all over the globe. Join our front-line team and turn every interaction into a memorable experience.

What You Will Do:

• Welcome Guests: Greet and assist with a professional, friendly attitude.
• Ensure Seamless Experiences: Coordinate with teams to guarantee smooth operations from arrival to departure.
• Maintain High Standards: Serve refreshments and keep lounge areas spotless.
• Manage Essential Details: Handle cash, reports, and shift changes accurately.
• Prioritise Security: Adhere to strict safety and confidentiality protocols.

What You Bring:

• Customer-Centric Mindset: A drive to deliver exceptional service.
• Professional Demeanor: Strong interpersonal skills and a polished appearance.
• Composure Under Pressure: Ability to multitask effectively in a busy atmosphere.
• Flexibility: Must be available for shift work, including weekends and holidays.
• Experience: Background in hospitality, travel, or premium customer service is a plus.

If you excel in a high-energy environment focused on customer satisfaction, we want to hear from you!

This is a permanent role with a starting salary based on experience. You must have the right to work in the UK to be considered. HRGO is a recruitment agency dedicated to supporting UK businesses, and we strive to respond to all applications.

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus

About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.

About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What's in It for You

• A stable, office-based full-time role in a supportive team
• Competitive salary of 28,000 plus up to 500 annual bonus
• 25 days holiday plus all bank holidays
• Free on-site parking
• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.

Customer Service & Sales Support Representative

Colchester (Office-based)
Full-time | 37.5 hours per week
28,000 + up to 500 annual bonus
25 days holiday + bank holidays | Free on-site parking

I'm recruiting on behalf of a well-established business in Colchester that's been a trusted name in the promotional products industry for over 20 years. They're now looking to bring on board an experienced Customer Service & Sales Support Representative to join their growing team.

They are one of the UK's leading suppliers of branded merchandise and promotional products , offering over 10,000 product lines online, plus a wide range of eco-friendly, UK-made, and custom-sourced items.

This is a fast-paced, admin-heavy role that plays a key part in delivering excellent service to clients from order to delivery. If you enjoy working behind the scenes to make things happen-processing orders, managing enquiries, and ensuring accuracy-this could be a great fit.

What You'll Be Doing:

• Handling inbound enquiries via phone and email (no cold calls!)
• Processing high volumes of customer orders with precision and care
• Preparing and following up on quotes and artwork approvals
• Providing aftersales support and helping customers through their journey
• Coordinating with internal departments (design, sales, production)
• Maintaining accurate customer records and handling admin with efficiency
• Supporting customers in selecting from a wide range of promotional products and branded merchandise

What They're Looking For:

• 2+ years' experience in customer service, sales admin, or office-based support
• Confident, professional communicator with a friendly approach
• Excellent organisational and time management skills
• Able to multitask and stay calm in a busy, fast-moving environment
• Comfortable learning internal systems and product ranges quickly
• Strong attention to detail and a high standard of accuracy

What's on Offer:

• Competitive salary of 28,000 + up to 500 annual bonus
• 25 days holiday + all UK bank holidays
• Free on-site parking
• A full-time, office-based role in a stable, growing company
• Supportive team culture with hands-on training

Sound Like You?

If you're detail-oriented, enjoy working at pace, and want to be part of a business that's leading the way in branded merchandise and promotional solutions-apply now or get in touch for more information.

Customer Service Representative (Private Jets / VIPs)

25,555 + 5,000 Shift Allowance + Enhanced Holiday + 4 On / 4 Off + Refer A Friend Scheme + Enhanced Maternity and Paternity Scheme + Health and Wellbeing Costs Assistance + Cycle To Work Scheme + Employee Discounts + Life Insurance

Stanstead

Are you an experienced Customer Service Representative with experience in the Aviation industry looking for an opportunity within a market-leading aviation company that provides a high standard service for private jets?

This company has achieved market dominance within the UK aviation industry over the past thirty years. This SME has built upon a foundation of high standards and expectations to become the most successful jet modification company in the UK.

The role would suit an experienced Customer Service Executive who can provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.

The Role:

• Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
• Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
• Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
• Ensuring all passengers and crew are dealt with quickly and efficiently
• Adhering to safety and security procedures at all times
• Serving of refreshments to crew, providing a VIP service at all times
• Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
• Inter department communication to ensure the passenger experience is seamless

The Person:

• Experience in Customer facing or Operations Support positions, which must have been gained within aviation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Job Reference: BBBH22094

Keywords: Customer Service Supervisor, Aviation Customer Services, Administration Supervisor, CSR, Stanstead

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Department:  BIU & Customer Services

Location: Birmingham - Brindley Place

Type of Contract:  Permanent (on-site )

About Us:  GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:  Changing Lives through Education

The Role:  The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. 

At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls -  this is the start of your customer service career.

What we can offer you as Customer Service Advisor

• A clear pay structure starting with a competitive salary of £26,639 per annum.
• You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
• 25 days holiday 
• Pension
• Life Assurance
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Regular department incentives with amazing prizes to be won
• Opportunities to progress your career around the business

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers site to complete your application. 

Customer Service Advisor

Location: Chelmsford, Essex

Job Type: Full Time

Salary: £24,000 - £6,000/annum + Uncapped Commission

Overview:
International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Service Advisor role is to build a good rapport with clients who have entered our property awards. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Responsibilities & Duties:

• Provide guidance and support for clients in compiling and supplying their Awards entries.
• Introduce existing clients to additional products and up-sell where appropriate.
• Chase clients for their entries and payments.
• Support the Customer Services department in general.
• Communicate clearly and confidently English, primarily via telephone and email.
• We welcome candidates with diverse language capabilities.

Requirements:

• Fluency in both spoken and written English.
• Additional language skills are a plus
• Strong telephone manner.
• Prior experience in customer services and sales.
• Good organisational and planning skills.
• Some flexibility is required with working hours to accommodate different time zones.
• Additional language skills are beneficial but not essential.

The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.

The role is based in our Chelmsford office, with most of the client communication by telephone and email.

Salary and Benefits:

• £24,00 - 6,000 per annum
• Uncapped commissions
• Free on-site parking
• 28-day annual leave
• Walking distance to Chelmsford town centre and travel services
• Pension

Customer Service Coordinator!

• Hours Mon - Friday 35 hours
• Excellent holiday
• Opportunity for Hybrid working!

Are you ready to take your career to the next level, who are a leading manufacturer dedicated to innovation. We are searching for a cheerful and organised Customer Service Coordinator to join our team in Harwich, Essex!

What You'll Do:
As a vital part of our customer service team, you will be the friendly voice and efficient organiser that keeps our operations running smoothly. You will:

• Manage customer inquiries and provide exceptional service through various channels.
• Coordinate with production, logistics, and sales teams to ensure seamless order processing and delivery.
• Maintain accurate records and documentation to ensure customer satisfaction.
• Resolve any customer issues promptly and effectively, turning challenges into positive experiences.
• Assist in the development and implementation of customer service policies and procedures.

What We're Looking For:
Our ideal candidate is not just skilled but also possesses a positive attitude and a genuine passion for helping others. Here's what you should bring to the table:

• Proven experience in customer service or a similar role within a manufacturing or production environment.
• Strong communication and interpersonal skills to foster great relationships with clients and colleagues.
• Excellent organisational skills and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• A proactive approach to problem-solving and a keen attention to detail.

Why Join Us?
We believe that our employees are our greatest asset, and we are committed to providing a vibrant and inclusive workplace. Here's what you can expect:

• A permanent contract with a competitive salary and benefits.
• Opportunities for professional development and career progression.
• A supportive team environment where your contributions are valued.

How to Apply:
If you are excited about becoming a part of our pioneering journey and meet the qualifications outlined above, we want to hear from you! Please submit your CV and a brief cover letter highlighting your experience and why you think you'd be a great fit for our team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor - Social Housing Sector
Based in Billericay
Full-Time, permanent
26,500 - 27,500 per annum

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading contractor to recruit a proactive Customer Service Advisor based in Billericay.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include:

• Respond to all customer calls/email enquiries and adhere to targets and objectives set
• Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
• Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
• Monitor progress on jobs, communicating with customers/stakeholders where required.
• Accurate record keeping
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained
• Undertake other administrative tasks as directed by the Team Leader/ Manager

The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

If you're interested, please apply online now, or call Lucy on (phone number removed) for more information!