What Customer Service Jobs are in St Albans?
Showing 1247 Customer Service jobs in St Albans
Job Description
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
**Position Summary** **:**
The Customer Service Representative is the main contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.
**Essential Functions** **:**
+ Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.
+ Schedule loaners and coordinate surgery coverage.
+ Ensure loaners are returned promptly after surgery.
+ Assist sales group with obtaining purchase orders from hospitals.
+ Process proposals/quote requests from field sales.
+ Track shipped orders and resolve late shipments.
+ Notify accounting to bill for lost/damaged equipment.
+ Order placement and order management of Human Tissue products as defined by existing regulations and procedures
+ Overview of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures
+ Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.
+ Resolve routine customer complaints with product upgrades or price adjustments as required.
+ Resolve issues with customers concerning order status, credit and shipping problems.
+ Fulfill literature and other requests for information.
+ Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
+ Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
_Reasonable accommodations may be made to enable individuals with disabilities to perform these_ essential _functions._
**Qualifications** **:**
+ Good communication skills and speaks fluent English.
+ Can work independently, has hands on mentality and is highly customer service oriented.
+ Is accurate and finds effective and creative solutions to solve logistic problems.
+ Has worked with SAP modules or other relevant software packages as well as MS Office.
+ Lives in the region.
**Our Values** **:**
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
+ **Passionate about Innovation** : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
+ **Customer Focused** : We listen to our customers' needs and respond with a sense of urgency.
+ **Teamwork** : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
+ **Driven** : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
**Equal Employment Opportunity** **:**
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.
**Other Duties** **:**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Position Summary** **:**
The Customer Service Representative is the main contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.
**Essential Functions** **:**
+ Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.
+ Schedule loaners and coordinate surgery coverage.
+ Ensure loaners are returned promptly after surgery.
+ Assist sales group with obtaining purchase orders from hospitals.
+ Process proposals/quote requests from field sales.
+ Track shipped orders and resolve late shipments.
+ Notify accounting to bill for lost/damaged equipment.
+ Order placement and order management of Human Tissue products as defined by existing regulations and procedures
+ Overview of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures
+ Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.
+ Resolve routine customer complaints with product upgrades or price adjustments as required.
+ Resolve issues with customers concerning order status, credit and shipping problems.
+ Fulfill literature and other requests for information.
+ Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
+ Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
_Reasonable accommodations may be made to enable individuals with disabilities to perform these_ essential _functions._
**Qualifications** **:**
+ Good communication skills and speaks fluent English.
+ Can work independently, has hands on mentality and is highly customer service oriented.
+ Is accurate and finds effective and creative solutions to solve logistic problems.
+ Has worked with SAP modules or other relevant software packages as well as MS Office.
+ Lives in the region.
**Our Values** **:**
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
+ **Passionate about Innovation** : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
+ **Customer Focused** : We listen to our customers' needs and respond with a sense of urgency.
+ **Teamwork** : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
+ **Driven** : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
**Equal Employment Opportunity** **:**
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.
**Other Duties** **:**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
The Customer Care Supervisor represents Medtronic to both external and internal customers and leads a team to deliver high-quality, timely, and accurate customer service. This role is responsible for ensuring the effective handling of customer inquiries, orders, complaints, and service-related issues, while also developing and supporting the customer service team.
**Responsibilities may include the following, and other duties may be assigned:**
+ Manage a team of customer service professionals focused on tactical, operational, and some strategic activities
+ Make decisions that impact team schedules and the allocation of time and material resources
+ Support team development through coaching, guidance, and performance management
+ Recommend enhancements to systems and day-to-day departmental processes
+ Address generally defined problems that may require an understanding of broader operational issues
+ Drive continuous process improvement initiatives to enhance customer experience and operational efficiency
**Required Knowledge and Experience**
+ Previous management or team leadership experience
+ Broad job knowledge of technical or operational practices within customer service
+ Strong knowledge of SAP
+ Experience in process improvement initiatives
+ Strong communication, organisational, and problem-solving skills
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 43,680.00 GBP - 65,520.00 GBP |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
**A Day in the Life**
The Customer Care Supervisor represents Medtronic to both external and internal customers and leads a team to deliver high-quality, timely, and accurate customer service. This role is responsible for ensuring the effective handling of customer inquiries, orders, complaints, and service-related issues, while also developing and supporting the customer service team.
**Responsibilities may include the following, and other duties may be assigned:**
+ Manage a team of customer service professionals focused on tactical, operational, and some strategic activities
+ Make decisions that impact team schedules and the allocation of time and material resources
+ Support team development through coaching, guidance, and performance management
+ Recommend enhancements to systems and day-to-day departmental processes
+ Address generally defined problems that may require an understanding of broader operational issues
+ Drive continuous process improvement initiatives to enhance customer experience and operational efficiency
**Required Knowledge and Experience**
+ Previous management or team leadership experience
+ Broad job knowledge of technical or operational practices within customer service
+ Strong knowledge of SAP
+ Experience in process improvement initiatives
+ Strong communication, organisational, and problem-solving skills
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 43,680.00 GBP - 65,520.00 GBP |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Bilingual Customer Services Representative (English & Spanish)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
StartRight and Proactive Services Spanish Team
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Spanish
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
StartRight and Proactive Services Spanish Team
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Spanish
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Bilingual Customer Services Representative (Swedish & English)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Swedish speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Sweden who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
**Responsibilities may include the following and other duties may be assigned:**
+ Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
+ Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
+ Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
+ Acts as a liaison between sales personnel and technical staff.
**Required Knowledge and Experience:**
+ Swedish required together with English both written and oral
+ Requires full job knowledge of systems and procedures obtained through prior work experience or education.
+ Effective multi-tasking (navigating between programs to access customer data and input text during call).
+ 1-2 years work experience in a customer service environment.
\#BetterDaysStartNow
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Swedish speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Sweden who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
**Responsibilities may include the following and other duties may be assigned:**
+ Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
+ Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
+ Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
+ Acts as a liaison between sales personnel and technical staff.
**Required Knowledge and Experience:**
+ Swedish required together with English both written and oral
+ Requires full job knowledge of systems and procedures obtained through prior work experience or education.
+ Effective multi-tasking (navigating between programs to access customer data and input text during call).
+ 1-2 years work experience in a customer service environment.
\#BetterDaysStartNow
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Bilingual Customer Services Representative (Norwegian and English)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Norwegian speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Norway who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
**Responsibilities may include the following and other duties may be assigned:**
+ Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
+ Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
+ Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
+ Acts as a liaison between sales personnel and technical staff.
**Required Knowledge and Experience:**
+ Norwegian required together with English both written and oral
+ Requires full job knowledge of systems and procedures obtained through prior work experience or education.
+ Effective multi-tasking (navigating between programs to access customer data and input text during call).
+ 1-2 years work experience in a customer service environment.
\#BetterDaysStartNow
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Norwegian speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Norway who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
**Responsibilities may include the following and other duties may be assigned:**
+ Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
+ Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
+ Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
+ Acts as a liaison between sales personnel and technical staff.
**Required Knowledge and Experience:**
+ Norwegian required together with English both written and oral
+ Requires full job knowledge of systems and procedures obtained through prior work experience or education.
+ Effective multi-tasking (navigating between programs to access customer data and input text during call).
+ 1-2 years work experience in a customer service environment.
\#BetterDaysStartNow
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Bilingual Customer Services Representative (Danish & English)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Denmark who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
**Responsibilities may include the following and other duties may be assigned:**
+ Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
+ Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
+ Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
+ Acts as a liaison between sales personnel and technical staff.
**Required Knowledge and Experience:**
+ Danish required together with English both written and oral
+ Requires full job knowledge of systems and procedures obtained through prior work experience or education.
+ Effective multi-tasking (navigating between programs to access customer data and input text during call).
+ 1-2 years work experience in a customer service environment.
\#BetterDaysStartNow
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Denmark who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
**Responsibilities may include the following and other duties may be assigned:**
+ Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
+ Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
+ Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
+ Acts as a liaison between sales personnel and technical staff.
**Required Knowledge and Experience:**
+ Danish required together with English both written and oral
+ Requires full job knowledge of systems and procedures obtained through prior work experience or education.
+ Effective multi-tasking (navigating between programs to access customer data and input text during call).
+ 1-2 years work experience in a customer service environment.
\#BetterDaysStartNow
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Bilingual Customer Service Representative (English & Finnish)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
**About the Role**
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Finnish
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
**About the Role**
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Finnish
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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About the latest Customer service Jobs in St Albans !
6
Bilingual Customer Service Representative (English & Italian)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
StartRight and Proactive Services Italy
**About the Role**
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Italian
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
StartRight and Proactive Services Italy
**About the Role**
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Italian
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Bilingual Customer Service Representative (English & Spanish)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
StartRight and Proactive Services Spanish Team
**About the Role**
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Spanish
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
StartRight and Proactive Services Spanish Team
**About the Role**
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Spanish
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Multilingual Customer Service Representative (Spanish/Portuguese/Italian)
Watford
MiniMed
Posted today
Job Viewed
Job Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
**About the Role**
As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Spanish/Portuguese
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
**About the Role**
As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
**Key Responsibilities**
+ Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
+ Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
+ Contribute to ongoing program and process improvements to enhance outreach effectiveness
+ Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
+ Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs
**Required Knowledge and experience**
+ Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
+ Multilingual, fluent in English and Spanish/Portuguese
+ Strong communication and interpersonal skills with a customer-first mindset
+ Proactive and organised, with strong time management and ability to prioritise.
+ Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**MiniMed offers a competitive salary and flexible benefits package**
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
**About MiniMed**
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9