170 Customer Service jobs in St Helens
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Who We Are:
ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.
With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.
Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.
Join an engaged community of investors on the UK’s number one flat-fee investment platform.
We’ve got our ii open for our next outstanding Customer Services Representative:
Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.
Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.
We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.
You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.
In this role, no two days will be the same. You’ll be building relationships with new people every day.
Progression:
Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:
- 7:45–16:15
- 8:30–17:00
- 9:00–17:30
- 9:15–17:45 (on a rotational basis)
Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).
Please note: The successful candidate will start on Monday, 24th November 2025.
Requirements
To be successful in the role, you will:
- Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
- Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
- You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
- Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.
Essential:
- Ability to build rapport with customers across all communication channels.
- Proficient IT skills — ability to navigate a broad range of internal systems.
- Confidence in working independently and making decisions, including appropriately escalating issues.
- Ability to multitask — navigating different systems and processing information while talking to customers.
- A team player — supporting colleagues and promoting a positive work environment and team spirit.
- Enthusiasm to keep learning and developing your skills.
- Ability to provide the best service experience for customers via phone, written channels, and social media.
- Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.
Desirable:
- Experience with Consumer Duty Outcomes.
- Knowledge of our products and how they work.
- Previous experience within Financial Services, Pension products, or Customer Services.
Benefits
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
- Life Assurance and Group Income Protection
- Private Medical Insurance – Provided by Bupa
- 25 Days Annual Leave, plus bank holidays
- Staff Discounts on our investment products
- Personal & Well-being Fund – Supporting your physical and mental wellness
- Retail Discounts – Savings at a wide range of high street and online retailers
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Who We Are:
ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.
With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.
Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.
Join an engaged community of investors on the UK’s number one flat-fee investment platform.
We’ve got our ii open for our next outstanding Customer Services Representative:
Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.
Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.
We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.
You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.
In this role, no two days will be the same. You’ll be building relationships with new people every day.
Progression:
Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:
- 7:45–16:15
- 8:30–17:00
- 9:00–17:30
- 9:15–17:45 (on a rotational basis)
Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).
Please note: The successful candidate will start on Monday, 3rd November 2025.
Requirements
To be successful in the role, you will:
- Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
- Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
- You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
- Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.
ESSENTIAL:
- Ability to build rapport with customers across all communication channels.
- Proficient IT skills — ability to navigate a broad range of internal systems.
- Confidence in working independently and making decisions, including appropriately escalating issues.
- Ability to multitask — navigating different systems and processing information while talking to customers.
- A team player — supporting colleagues and promoting a positive work environment and team spirit.
- Enthusiasm to keep learning and developing your skills.
- Ability to provide the best service experience for customers via phone, written channels, and social media.
- Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.
DESIRABLE:
- Experience with Consumer Duty Outcomes.
- Knowledge of our products and how they work.
- Previous experience within Financial Services, Pension products, or Customer Services.
Benefits
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
- Life Assurance and Group Income Protection
- Private Medical Insurance – Provided by Bupa
- 25 Days Annual Leave, plus bank holidays
- Staff Discounts on our investment products
- Personal & Well-being Fund – Supporting your physical and mental wellness
- Retail Discounts – Savings at a wide range of high street and online retailers
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
WHO WE ARE:
ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.
With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.
Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.
Join an engaged community of investors on the UK’s number one flat-fee investment platform.
We’ve got our ii open for our next outstanding Customer Services Representative:
Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.
Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.
We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.
You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.
In this role, no two days will be the same. You’ll be building relationships with new people every day.
Progression:
- Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
- The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:
7:45–16:15
8:30–17:00
9:00–17:30
9:15–17:45 (on a rotational basis)
Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).
Please note: The successful candidate will start on Monday, 3rd November 2025.
Requirements
To be successful in the role, you will:
· Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
· Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
· You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
· Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.
ESSENTIAL:
- Ability to build rapport with customers across all communication channels.
- Proficient IT skills — ability to navigate a broad range of internal systems.
- Confidence in working independently and making decisions, including appropriately escalating issues.
- Ability to multitask — navigating different systems and processing information while talking to customers.
- A team player — supporting colleagues and promoting a positive work environment and team spirit.
- Enthusiasm to keep learning and developing your skills.
- Ability to provide the best service experience for customers via phone, written channels, and social media.
- Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.
DESIRABLE:
- Experience with Consumer Duty Outcomes.
- Knowledge of our products and how they work.
- Previous experience within Financial Services, Pension products, or Customer Services.
Benefits
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
- Life Assurance and Group Income Protection
- Private Medical Insurance – Provided by Bupa
- 25 Days Annual Leave, plus bank holidays
- Staff Discounts on our investment products
- Personal & Well-being Fund – Supporting your physical and mental wellness
- Retail Discounts – Savings at a wide range of high street and online retailers
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
Senior Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Key responsibilities include:
- Handling a high volume of inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolving customer issues and complaints effectively and efficiently, aiming for first-contact resolution.
- Providing detailed product and service information to customers.
- Assisting in the training and onboarding of new customer service representatives.
- Acting as a point of escalation for complex customer issues, troubleshooting problems, and offering appropriate solutions.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Identifying opportunities to improve customer service processes and customer satisfaction.
- Gathering customer feedback and relaying it to relevant departments for product and service enhancements.
- Maintaining a high level of product knowledge and understanding of company policies.
- Contributing to team goals and objectives, fostering a collaborative and positive work environment.
- Assisting with administrative tasks as required by the Customer Service Manager.
Remote Customer Service Representative
Posted 17 days ago
Job Viewed
Job Description
Your core responsibilities will include:
- Answering incoming customer calls, emails, and chat messages in a professional and timely manner.
- Providing accurate information about products, services, and company policies.
- Troubleshooting and resolving customer issues and complaints effectively and efficiently.
- Processing orders, returns, and exchanges as per company procedures.
- Documenting all customer interactions and resolutions in the CRM system.
- Identifying opportunities to upsell or cross-sell relevant products or services.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining a high level of customer satisfaction and building strong customer relationships.
- Contributing to team goals and objectives.
- Providing feedback to management on customer trends and service improvements.
To be successful in this role, you will need:
- Proven experience in a customer service or customer support role.
- Excellent verbal and written communication skills, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers, including navigating multiple software applications and using a headset.
- A reliable high-speed internet connection and a dedicated, quiet workspace.
- The ability to work independently and manage your time effectively.
- A patient and empathetic approach to customer interactions.
- Flexibility to work varying shifts, including evenings and weekends, as needed.
- A commitment to upholding company service standards.
This is an excellent opportunity for individuals seeking a flexible, remote career in customer service. If you are a motivated self-starter with a genuine desire to help others, we encourage you to apply.
Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Warrington Sales Team in our state of the art Contact Centre and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Warrington Sales Team in our state of the art Contact Centre and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service
Posted 14 days ago
Job Viewed
Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Supervisor Customer Service
Posted 17 days ago
Job Viewed
Job Description
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.
This role will be required to provide out of hours on call duties, on a rota basis as required.
**Key Job Activities:**
Recruits, interviews and hires Service Drivers, admin and other operational staff.
Ensures that all relevant employment checks are done to comply with company standard. This includes background checks, relevant vocational qualifications, driving records, etc.
Ensures that daily work schedules for the Service Drivers are prepared and distributed.
Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
Resolves service problems and complete regular customer visits, minimum two within each four-week period.
Provides support to the sales team as required.
Quotes call-in / purge business on demand and proactively farms for additional business.
Provides clients and potential clients with operational and service advice.
Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Manages the warehouse, baling and fleet maintenance operations where applicable.
Conducts monthly meetings with the Service Drivers and publishes the minutes.
Manages customer data entry for new service orders on company SAP data system.
Ensures adequate cover is provided to make sure that customer service needs are met.
Controls Service Driver costs, vehicle costs, console inventory.
Works closely with the branch administration team in all general office functions.
Reviews Service Driver log sheets daily and takes corrective action as appropriate.
Manages security check process.
**Education:**
Required Education: High School or equivalent.
**Experience (EMEAA):**
Good management skills and commercial awareness is required.
Computer literate, proficiency of SAP data system is desirable.
Mechanical aptitude.
Customer focused.
Able to work under pressure.
People orientated - believes people make the difference.
Good work ethic.
Flexible.
Results oriented - motivated by success.
Focused on career progression.
Committed to personal development and continuing education.
Extensive people management experience is required.
Experience of managing KPIs and of working within a budget.
Demonstrated routing experience is required.
Experience of managing a multi-truck fleet.
Experience of working in a customer service environment.
Fleet Maintenance.
**Certifications and/or Licences**
Required: IOSH Managing Safety; Category C+ E / Class II licence
Preferred: Certificate of Professional Competence is an advantage.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Cycle to Work Scheme
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
+ And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Customer Service Specialist
Posted 18 days ago
Job Viewed
Job Description
As a Customer Services Specialist, you will handle queries by phone, email, and live chat. You will assist customers with registration, certification, and resolving complex issues related to Pearson qualifications.
**Location:** Salford Quays, Manchester - Enjoy the vibrant atmosphere of Salford Quays while benefiting from our hybrid working model. Once signed off, you'll have the flexibility to work both from home and our modern office, ensuring a perfect balance between professional and personal life.
**Starting Salary:** £24,570 - Kickstart your career with a competitive salary of £24,570, complemented by an annual performance bonus. Enjoy a highly competitive benefits package designed to support your professional and personal growth.
**Your Rewards & Benefits**
At Pearson, we believe in rewarding our team members for their hard work and dedication. Here are some of the fantastic benefits you can look forward to:
+ **Generous Annual Leave:** Enjoy 25 days of annual leave, increasing by 1 day each year up to 30 days. Plus, you have the option to buy and sell up to 5 days per year.
+ **Outstanding Pension Plan:** Benefit from a fantastic pension plan where Pearson doubles your contributions.
+ **Comprehensive Health Coverage:** Access private dental care, private medical insurance, a digital GP service, and eye tests.
+ **Convenient Commuting Options:** Take advantage of our cycle to work scheme.
+ **Community Engagement:** Participate in volunteering days and make a positive impact in your community.
+ **Employee Wellbeing:** Receive support through our employee wellbeing assistance program. WellHub & Unmind
+ **Exclusive Discounts:** Enjoy discounted retail and leisure products and services from leading companies, and much more.
**Full-time:** 37.5 hours per week
**Shifts:** Enjoy a flexible work schedule with shifts between 8am - 5pm, Monday to Friday, on a weekly rotation.
**The Team**
"Our team says: 'Working at Pearson has been an incredible journey. The support and camaraderie here are unmatched.'"
Join our dynamic and friendly Customer Services team in Manchester made up of 80 friendly, hardworking, and customer-focused colleagues,we support Schools and Colleges in the UK and internationally to deliver our globally recognized qualification
We believe in the power of difference and are committed to creating an inclusive and diverse work environment where everyone can be themselves.
At Pearson, we are dedicated to your professional growth. You'll have access to ongoing training and development opportunities to help you excel in your role.
**Main Purpose/Objectives of the Role:**
**Who are we looking for?**
We're excited to hear from you if you have a background in Customer Service or possess the skills to deliver outstanding service to our customers. We're seeking individuals who thrive in a team environment, are comfortable collaborating with multiple departments, and show the initiative and confidence to work independently when needed.
You will be delivering exceptional service to meet our customers' evolving needs under pressure. The education sector is constantly changing, and we need our team to be adaptable and dynamic, ready to take on new information quickly.
Our Customer Service Specialists are the first point of contact for our customers, answering queries by phone, email, and live chat. You'll be the expert on hand to support them with any queries related to the administration and delivery of Pearson qualifications, from registering learners to certification.
We're looking for problem-solvers who won't be daunted when things go wrong and, with training, will be comfortable resolving complex and urgent queries.
**Preferred but not essential:**
As we expand our live chat capabilities, we are seeking candidates with extensive experience and exceptional skills in managing high-volume live chat interactions
This isn't your average contact centre environment. We don't have any call scripts or unrealistic targets; we just want our customer service team to offer outstanding support and be the voice of Pearson.
**Experience**
We are looking for individuals with a background in Customer Service or the ability to demonstrate the skills required to deliver excellent customer service. If you have experience working in a team, basic proficiency in MS Word and Excel, and excellent communication skills, we want to hear from you.
You should be comfortable dealing with unhappy or unsatisfied customers and adaptable to sudden changes within the educational system. Flexibility to meet our customer and business needs throughout the academic year is essential.
Problem-solving skills and self-motivation are key attributes we value. You must have the right to work in the UK.
If you're passionate about delivering outstanding customer service and thrive in a dynamic environment, we want to hear from you.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 21146