1833 Customer Service jobs in St Helens

Customer Service Coordinator

25,000

South Manchester

Growing Business

Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.

The Customer Service Co-ordinator job will include :

• Handling incoming telephone calls
• Direct calls to other service teams where appropriate
• Deal with enquiries and re-direct where appropriate
• Managing Group Email boxes and reply to general Sales and Service enquiries
• Review and allocate emails to relevant teams following update of customer data.
• Log all reactive calls received
• New Customer Onboarding; updating all relevant information on the system accurately and efficiently
• Process and respond to all Livechats
• Developing and maintaining customer relationships through excellent service

Key Skills required for the Customer Service Co-ordinator job will include:

• Good knowledge and experience with Microsoft Word & Excel
• Excellent communication skills and phone manner
• Ability to work as part of a busy team
• Self motivated
• Good attention to detail

Customer Service Coordinator | South Manchester | 25,000 | Great Opportunity

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

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Job Title: Customer Service Administrator
Location: City Centre, Manchester
Contract Type: Permanent
Annual Salary: 25,000
Working Pattern: Full Time. 8.30am - 5pm

Please note this role is fully office based - there is no option to work from home

Are you a proactive problem solver with a passion for delivering exceptional customer service? If so, we have the perfect opportunity for you! Join our client's busy and vibrant team as a Customer Service Administrator , where you'll play a crucial role in supporting students face to face, via email and phone.

This is a company where we have placed people before who have stayed with the company and progressed their career. It is a friendly team who all help each other when needed.

Key Responsibilities :

• Serve as the main contact for student enquiries, maintaining accurate records and offering guidance on course administration.
• Taking payments and answering queries related to these
• Ensuring databases are kept up to date
• Co-ordinate with other offices across the UK to deliver great service
• Support course setup and help with enrolment, queries, and logistics.
• Assist with exams and assessments
• Manage emails, calls, appointments, and order course materials efficiently.
• Ensure brochures and the website are kept up to date
• Produce reports and assist with any ad-hoc tasks as required

Why?

• Convenient Location : Just a 10-minute walk from Manchester Piccadilly train station and 6 minutes from Piccadilly Gardens tram station, your daily commute is a breeze!
• Generous Leave : Enjoy 25 days of annual leave , rising to 30 days after 5 years of service , plus bank holidays!
• Employee Perks : Access discounts that fit your lifestyle
• Supportive Environment : Benefit from an Employee Assistance Programme, offering 24-hour confidential counselling and support services.
• Career Growth : Take advantage of training and development opportunities with long-term career prospects in a growing organization.

Essential Qualifications :

• Previous experience in an administrative or customer service role within an office environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Desirable Skills :

• Experience within the education sector

Excited about this opportunity? Don't wait! Apply today by emailing (url removed) or call (phone number removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Manage inbound calls with professionalism and efficiency.
• Assess and prioritise customer needs to ensure effective resolution.
• Regularly review and respond to customer emails in a timely and accurate manner.
• Handle customer concerns with empathy, ensuring satisfaction while adhering to company protocols.
• Accurately document all customer interactions, inquiries, and resolutions in the company CRM system.
• Work closely with other team members and departments to ensure customer needs are met efficiently.

• Exceptional verbal and written communication skills, with the ability to handle challenging situations calmly and professionally.
• A passion for delivering outstanding customer service and creating positive customer experiences.
• Ability to handle inquiries and prioritise tasks in a fast-paced environment.
• Familiarity with CRM systems and computer skills
• Prior experience in a call centre or customer service environment

Customer Service Advisor

Temporary – on-going opportunity

Irlam, Manchester

£12.21 p/h

37.5 hours p/week

Monday - Friday

Winsearch UK is currently working with a multi-award-winning company specialising in specific medical devices.

Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisor to assist customers with orders and general queries relating to their product.

The Customer Service Specialist is responsible for delivering excellent customer service as per company
requirements, ensuring that queries are resolved efficiently, effectively and within the department’s service
level commitment. Processing sales orders, and efficient contributions to the customer service operations and
carrying out internal activities as part of the support team. To communicate positively about the company and
its products to ensure that a professional company and brand image is provided at all times to customers and
colleagues.

Customer Service Advisor

The Role:

The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and processing and invoicing of rental orders ensuring accuracy and attention to detail.

Key Skills include:

• Provide professional and effective services to internal and external customers, to meet customer expectations
  in line with department procedures and standards
• Keep accurate customer records
• Deal effectively with customer support calls and emails, investigating, logging, and responding to queries
  in a timely appropriate manner
• Communicate courteously both written and verbal to customers, building positive relationships, responding
  to queries and progressing issues
• Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracy
  and attention to detail
• Processing and invoicing rental orders ensuring accuracy and attention to detail
• Collaborate with and support sales representatives as required arranging trials, evaluations, extensions,
  timely collections, monitoring locations, updating worksheets and producing regular management reports as requested
• Conducting a correct and complete product service administration, conforming to the requirements of
  the organization, which include guarantees, repairs and returns
• Processing of electronic payments and refunds ensuring accuracy and security of customer details

Skills and Qualifications

• Experience of working in a fast paced Customer Service environment is essential
• B2C experience essential
• Experience of dealing with dealing with customer queries over the phone and emails
• Experience of handling payments and using invoicing systems

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed)  and follow us on LinkedIn.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Customer Service Administrator - Irlam + Hybrid working + Early finish fridays  + Benefits

My client a UK based Manufucturer are looking for a Customer Service Advisor to join their fast-paced Sales Office team, where your skills will directly impact customer satisfaction and support business growth.

Key Responsibilities as a Customer Service Administrator:

• You will be the first point of contact for our valued customers by phone and email
li>Process and manage customer orders with accuracy and efficiency
• Proactively follow up on orders, liaising with internal departments to ensure timely delivery
• Attend regular meetings with our production team to stay informed on order status
• Develop strong product knowledge to effectively advise customers
• Build long-term relationships with existing clients and key accounts
• Update and maintain CRM records accurately
• Distribute incoming web leads and enquiries to the appropriate regional sales teams

What We’re Looking for in a Customer Service Administrator: 

Proven experience in a customer service or sales support environment
• Strong IT skills – confident with Microsoft Office and general computer software
< i>Excellent verbal and written communication skills
• High attention to detail and strong organisational skills
• A proactive, solutions-focused attitude

What We Offer:

• Friendly and supportive team environment
• Flexible working hours and an early finish on Fridays
• Opportunities to grow your knowledge and skills within the business
• Long-term stability and development potential within a well-established company
• Pension
• Hybrid working
• Company events
• Cycle to work 

Job Title: Customer Service Representative

Location : Neston, Cheshire

Salary: 25,000 per annum

Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm

Who are we?

JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.

It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.

The Role:

We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.

Your main responsibilities will include:

• Book in customer orders accurately and promptly
• Create and distribute work sheets
• Enter and manage orders, items, and POs into the relevant systems
• Schedule production and delivery slots
• Email customers with updates and confirmations as needed
• Allocate daily jobs to team members
• Book in and manage deliveries
• Verify customer payments before dispatch
• Track and chase delivery companies for ETAs or missed deliveries
• Calculate packaging and delivery costs
• Work to supplier lead times when booking production when necessary
• Assist the warehouse manager with production planning
• Communicate with internal teams
• Respond to customer queries promptly and professionally

About You:

We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.

You will have the following experience (preferred, not essential);

• Previous experience of working in a customer service environment

Why Choose JPL?

• A competitive salary
• 33 days holiday
• Pension Scheme
• Contractual sick pay
• Employee Assistance Programme
• Free onsite parking
• Yearly profit related bonus

Please click APPLY to send your CV for this role.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

This role is ideal for a customer-focused professional with experience in managing client relationships, handling escalations, and mentoring junior team members. The successful candidate will play a key role in ensuring our customers receive the best possible experience and support.

Client Details

This small-sized organisation operates in the technology and telecomms industry, providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees.

Description

• Supervise and support the customer service team to achieve performance goals.
• Handle escalated customer inquiries to ensure swift resolution.
• Monitor and report on customer service metrics and KPIs.
• Collaborate with other departments to improve service delivery processes.
• Provide training and mentoring to team members to develop their skills.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies and industry standards.
• Contribute to developing new initiatives for better customer support.

Profile

A successful Customer Service Lead should have:

• Previous experience in a customer service role within the technology and telecomms industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in using customer service tools and software.
• A proactive approach and ability to adapt to changing situations.
• Attention to detail and organisational skills.

Job Offer

• A salary of approximately 27,500 to 27,500, depending on experience.
• Permanent position with opportunities for career growth.
• Generous holiday entitlement and additional perks.
• A supportive and collaborative work environment in Hale.

Role: Customer Service Advisor (Non-Voice)

Salary: 23,810 + benefits

Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid)

Employment Type: Permanent

Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends

This is an exciting opportunity for an experienced Customer Service Advisor to join my Wythenshawe based client on a permanent basis due to a period of growth for their business.

The Customer Service Advisor plays a critical role in delivering high-quality support to their clients.

Do you have experience in managing ticketing systems?

Troubleshooting technical issues?

Do you thrive under pressure and demonstrate excellent problem-solving skills?

Duties of the Customer Service Advisor:

• High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries.
• Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets.
• Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or via suppliers.

Essential experience:

• Relevant Work Experience: Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing).
• Data Management Proficiency: Strong expertise in handling and managing data communication systems with accuracy (Data Entry).
• Advanced IT Literacy: Solid understanding and hands-on experience with Microsoft systems (Windows OS, Office Suite, and cloud-based applications) to enhance productivity and operational efficiency.
• Deadline-Driven Performance: Ability to consistently meet SLAs through strong time management, prioritisation, and task execution.
• Excellent Written Communication: Strong email and ticket-based communication skills to provide clear, professional, and effective support.
• Exceptional Organisation & Planning: Proven ability to manage tasks, track issues, and coordinate resources to support strategic objectives.
• Resilience Under Pressure: Ability to work efficiently in a fast-paced, high-volume environment, maintaining service quality and professionalism.
• Cross-Functional Collaboration: Experience in working with internal teams, third-party suppliers, and stakeholders to ensure customer success.
• Analytical & Problem-Solving Skills: Ability to analyse data, identify patterns, and troubleshoot issues, escalating where necessary.

Please follow the link to apply for this Customer Service Advisotr role based in Wythenshawe.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Customer Service Advisor

Location : Chester Business Park

Contract : Temporary - 10 months (potential to extend)

Start Date : 26th August 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then up to 3 days remote (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.