1134 Customer Service jobs in St Neots

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Customer Service Representative

We are currently advertising for a 12 month FTC/secondment in our Savings & Retirement and Equity Release teams. 

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.  (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Are you a fluent German speaker?

Would you like to join an expanding Global business managing client accounts - Working Monday - Friday, typically 9:00am - 5:00pm or 8:00am - 4:00pm?

Are you able to commute to Huntingdon, Cambridgeshire 1-2 days per week, whilst working remotely from home?

The Role:

In this varied and enjoyable role you will be utilising your excellent customer relationship and problem solving skills whilst assisting customers, using your German language skills.

Our clients fantastic service builds genuine loyalty and lasting customer relationships. Working in close partnership with the customer success team and the production team, you will helping to service customers and identify opportunities for revenue growth within their existing client base.

You will be provided with extensive knowledge and training on the various products our client offers and will have a great understanding of how these products work and are delivered, from start to finish.

More Detail:

• Responding promptly to customer inquiries via telephone, email tickets and follow up on customer issues not immediately resolved.
• Providing concise quotes for various products and following through negotiations to close.
• Educating customers on product functionality and value to increase the level of satisfaction and success customers have with Mimeo
• Resolving customer complaints efficiently and professionally, escalating complex issues as needed.
• Creating and maintaining clear and accurate written documentation using Salesforce & Freshdesk.
• Uploading files, building documents and placing orders per customer product specification.
• Working alongside internal stakeholders on processes within warehousing, finance and production.
• Working with external stakeholders to organise outsourcing, resolve delivery and export issues.
• Meeting performance targets, including response time and customer satisfaction scores.

Personal Specification

• Fluent written and spoken German and English
• An effective communicator with internal and external customers at all levels.
• Ability to work in a high pressure environment, ever changing and challenging.
• Can-do problem solving attitude, being able to deal with all types of enquiries.
• Effective communications skills, both verbal and written.
• Excellent customer service skills.
• Self-motivated and enthusiastic.
• Flexible and adaptive approach to demand and changes in work activity.
• Effective time planner with the ability to balance workloads and priorities.
• PC literate to include Microsoft packages.
• Able to work with accuracy and attention to detail.

Our client is offering a basic salary of 28,000 (possibly negotiable), plus bonus/ commission and benefits.

The role will be working from home whilst visiting their office in Huntingdon, Cambridgeshire 1-2 days per week.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about catering packages, menu options, and event services.
• Assist customers with booking reservations, managing inquiries, and processing orders.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
• Upsell additional services and products where appropriate, based on customer needs.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
• Gather customer feedback and report on common issues or trends to management.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
• Handle administrative tasks related to customer accounts and bookings.
• Proactively identify opportunities to improve the customer journey and service offerings.

• Previous experience in customer service, hospitality, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm, patient demeanor.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
• Comfortable making and receiving phone calls and engaging in written communication.
• A proactive approach to learning about our services and products.
• Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
• A genuine passion for providing outstanding customer service.

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

• Required to be fluent in English, Spanish and Italian
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

Customer Service Role Milton Keynes

Were looking for a reliable and organised person to join a busy office team in Milton Keynes. This is a great opportunity to work in a friendly environment where youll help with customer support and general admin duties.

Monday to Friday | 9:00am 5:00pm

£12.60 per hour Milton Keynes Immediate start 12 weeks temp to perm

What Youll Be Doing:

Responding to customer.

WHJS1_UKTJ