1194 Customer Service jobs in Stanford in the Vale

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online

My client, a house builder, are currently seeking a Customer Service Coordinator.

They will serve as the primary point of contact for customer inquiries and concerns.

They will manage and resolve customer complaints in a timely and professional manner.

The role with be based in Banbury.

The succesful candidate must have previous experience in a customer service or customer care role,within thehousing sector.

Customer Service Engineer - Imaging Equipment - Field based

Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>When applicable provide out of hours technical service support and complete individual mandatory weekend working provision  li>Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

 What do I need to qualify for this job?

li>HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas li>A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Our Benefits:

li>Generous pension contribution
• Company vehicle
• 26 days holiday +

We are looking for two temporary Customer Service Administrators for an immediate start to join a company in Banbury for a very busy peak period. The roles are temporary for up to four weeks with any hourly rate of 13.00 - 14.00 an hour, 37.5 hours a week, Monday to Friday 8.30 am to 4.30 pm. There is the potential for the roles to go permanent with term time only hours.

Key Responsibilities for the Customer Service Administrator Role:

• Taking inbound calls from customers
• Offering first class customer service over the phone
• Creating quoteson the CRM system
• Keeping the database updated
• General admin support, data entry

Key Skills Required for the Customer Service Administrator Role:

• Excellent telephone manner
• High levels of customer service
• Excellent administration skills
• Organised, used to working to deadlines
• Confident communicator
• Work well under pressure and able to multitask
• Adaptable in a changing environment
• Strong IT skills
• Able to work on own initiative

What's in it for you?

• An hourly rate 13.00 to 14.00 an hour 37.5 hour week
• Paid weekly, a week in arrears
• Up to four weeks assignment with an immediate start
• Potential to go permanent with term time only hours
• Working as part of a supportive and collaborative team
• 8.30 am to 4.30 Mon - Fri with 30 mins for lunch

Our client is recruiting for a Customer Service Coordinator on a permanent basis based in their busy Theale office. After training you will have the option to work from home 2 days per week at your managers discretion. Our client is seeking a candidate with proven office based customer service skills. For this role you will need excellent IT skills and s, strong administration ability too.

You will be required to work shifts Monday- Friday between 8-6PM - i.e. 8-4/9-5/10-6 this would be on a rota basis. Please only apply if you are flexible regarding hours of work.

Benefits:

• Private healthcare
• 25 days holiday +

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who are a family-owned vehicle finance company.

The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.

The hourly rate for this role is 12.21 and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Contract Type: Temporary
• Location: Banbury
• Smart, Casual dress
• Company events
• Company pension
• Referral programme
• Transport links

Key Responsibilities of a Customer Service Advisor:

• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Review results of investigations and put together a final response to be signed off by the legal department.
• Inputting data onto in house system and recording status, level and outcome of all complaints for reporting purposes.
• Implement and monitor the full complaint life cycle whilst keeping to strict deadlines in keeping with complaint guidelines.

• Maintain active communications with all stakeholders, seeking to always manage expectations.

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customer's expectations
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Experience in FCA Regulated Background

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)

Red Recruitment is recruiting for an immediately available temporary Customer Service Advisor to join our client, a premier outsourcing business located in Banbury.

You will be required to provide excellent customer service to customers and assist them with their billing queries.

Ideally, you will have exposure working within financial services.

Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Start date: 18th August
• Contract type: Temporary, 4 weeks with the opportunity for this to extend

Key Responsibilities of a Customer Service Advisor:

• Providing clear and precise communication to customers
• Accurately and efficiently updating customer and billing details
• Raising operational and meter reading requests
• Replying to written, email and telephone queries

Key Skills and Experience of a Customer Service Advisor:

• Having a background in customer service is preferred
• You should have the ability to use your own initiative
• Excellent written and communication skills is required
• Aiming to provide a one-call resolution for customers

If you are interested in this position and are available to start work on Monday 18th August, please apply now!

Red Recruitment (Business)

Red Recruitment is recruiting a Customer Service Advisor in Banbury to join our client, a leading outsourcer who works with a number of well-known brands.

You will be working on a new campaign, assisting with inbound and outbound calls, and helping customers with their machine queries.

The hourly rate is 12.21 per hour and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Contract Type: Temporary
• Start date: ASAP
• End date: 22nd August (after this date, there will be an opportunity to move to a different campaign within the business)

Key Responsibilities of a Customer Service Advisor:

• Answering inbound calls from customers and helping them with any maintenance queries for their pay point machines by reading a script
• Making warm outbound calls, providing upgrades for pay point machines
• Answering any emails
• Providing clear and precise communication to the customers

Key Skills and Experience of a Customer Service Advisor:

• Having previous customer service experience is preferred but not essential
• You should be customer-focused and be driven to help customers
• Excellent communication skills, both verbal and written, are required
• You should be friendly and be able to use your own initiative
• You will be required to read off a script for inbound calls, you should be comfortable with this

If you are interested in this position and are available to start right away, please apply now!

Red Recruitment (Business)