What Jobs are available for Customer Service in Stapenhill?

Do you have experience in a customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville?

If the answer is "Yes", then Holcim are looking for someone like you to join as a Customer Service and Logistics Representative, to support the sales order team. The team is undergoing a pivotal change, providing an exciting time for a new team member to be part of developing a new way of working. The successful applicant will be someone who considers themselves to be a team player, open minded and resilient.

Role - Customer Service and Logistics Representative

Pay - 12.60ph

Location- Holcim, Bardon Hill, Coalville LE67 1TD (100% office based)

Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00 (1 hour unpaid break daily)

Duration- 6 months initially with the view to extend or offer a permanent position based on good performance

Start date - ASAP (within 1-2 weeks)

Responsibilities:

• Accepting orders via telephone from new and existing customers
• Accepting orders via an online portal
• Managing the input of orders and ensuring availability of product
• Offering customer support to stakeholders
• Communicating with internal and external contacts in a clear and efficient manner
• Providing resolutions to all queries raised
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Handling any complaints in a quick and effective manner
• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Great attention to detail
• Open minded towards change, new processes and improvement initiatives

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive 300* for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Job description

Overview of the role:

Hours and location: 40 hours per week Mondays – Fridays

The role will be based at Ilkeston.

Ward are recruiting for a Customer Service Representative to work within our National brokerage department. This role will be responsible for managing and maintaining excellent relationships between the company and suppliers to ensure that customer requirements are consistently fulfilled.

Job Purpose

To support WARD in achieving continuous improvement in performance and profitability. To maintain effective relationships within the Company by being an active member of the team, supporting colleagues, manager, customers and the company at all times by communicating effectively. To be flexible in order to contribute to the success of the business and to ensure excellent customer satisfaction both internally and externally.

Duties and Responsibilities

Duties include but are not limited to:

• Deal with incoming enquiries and orders via telephone and email

• Build relationships with customer and providers

• Ensure all sub- contractors are fully qualified and compliant.

• Ensure that all cross-hire business is profitable.

• Accepting order enquiries from customers and dealing with all follow up queries.

• General admin duties

• Maintenance of data in the computer system

• Making and receiving telephone calls.

• Maintain records, including filing and scanning

• To participate actively in working towards the objectives of the Company in all appropriate ways.

• To conform to procedural agreements covering all matters which may from time to time be raised and to ensure that such matters are dealt with constructively and promptly.

• To ensure that standards of health, safety and welfare is in accordance with the policies and procedures of the Company and the relevant statutory requirements so far as is reasonably

Communication Skills

• A good team player with excellent customer service and communication skills with the ability to communicate professionally and confidentially whilst being friendly and approachable. Create effective working relationships.

Additional Information

• How to overcome objections with good sales skills

• Excellent eye for detail

• Listen and contribute

• Maintenance of work activities to meet business requirements

• Gain trust and support of managers and fellow employees

• Be honest and respectful

• Focus on results

• Contribute towards having an enjoyable, successful place to work

• Good IT Skills, professional phone manner, team player and office environment knowledge

About us:

Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts.

We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers.

Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience?

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In person

Reference ID: Supply Chain Coordinator

Job description

Overview of the role:

Hours and location: 40 hours per week Mondays – Fridays

The role will be based at Ilkeston.

Ward are recruiting for a Customer Service Representative to work within our National brokerage department. This role will be responsible for managing and maintaining excellent relationships between the company and suppliers to ensure that customer requirements are consistently fulfilled.

Job Purpose

To support WARD in achieving continuous improvement in performance and profitability. To maintain effective relationships within the Company by being an active member of the team, supporting colleagues, manager, customers and the company at all times by communicating effectively. To be flexible in order to contribute to the success of the business and to ensure excellent customer satisfaction both internally and externally.

Duties and Responsibilities

Duties include but are not limited to:

• Deal with incoming enquiries and orders via telephone and email

• Build relationships with customer and providers

• Ensure all sub- contractors are fully qualified and compliant.

• Ensure that all cross-hire business is profitable.

• Accepting order enquiries from customers and dealing with all follow up queries.

• General admin duties

• Maintenance of data in the computer system

• Making and receiving telephone calls.

• Maintain records, including filing and scanning

• To participate actively in working towards the objectives of the Company in all appropriate ways.

• To conform to procedural agreements covering all matters which may from time to time be raised and to ensure that such matters are dealt with constructively and promptly.

• To ensure that standards of health, safety and welfare is in accordance with the policies and procedures of the Company and the relevant statutory requirements so far as is reasonably

Communication Skills

• A good team player with excellent customer service and communication skills with the ability to communicate professionally and confidentially whilst being friendly and approachable. Create effective working relationships.

Additional Information

• How to overcome objections with good sales skills

• Excellent eye for detail

• Listen and contribute

• Maintenance of work activities to meet business requirements

• Gain trust and support of managers and fellow employees

• Be honest and respectful

• Focus on results

• Contribute towards having an enjoyable, successful place to work

• Good IT Skills, professional phone manner, team player and office environment knowledge

About us:

Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts.

We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers.

Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience?

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In person

Reference ID: Supply Chain Coordinator

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Summary** **:**
We are looking for our new team member to join our well-established Customer Service team in engaging with our customers and responding to their needs!
The role entails day-to-day delivery of dedicated service, over multiple work streams, within a complex, fast paced Customer Service environment. You will act as first point of contact for external/internal customer service queries and will be key to ensuring that our customers view Thermo Fisher Scientific as their preferred company to partner with.
Customer queries may relate to new or in-transit orders, returns, questions about our products, general information or requests for updates, to name but a few. This role is vital in supporting our customers, whether resolving the query on the spot or progressing it to best placed team.
**Key Responsibilities:**
+ Handle and respond to all types of customer needs, orders and general enquiries through a variety of channels - including phone, e-mail, and web.
+ Efficient and accurate entry of orders.
+ Being a customer advocate. Handle customer concerns and resolve challenging customer enquiries by collaborating with various team members as needed, delivering an outstanding and effective customer service experience. Take ownership for customer follow-up and communication.
+ Collaborate well with pwn and other teams across the organisation.
+ Strive to exceed set SLA's and Individual/Department/Company Targets.
+ Strive to continuously improve processes as well as how service is delivered to the customer, using defined company methodology.
+ Participate in the departmental training plan and commit to a focus on continuous personal improvement.
+ Effectively plan and prioritise own workload every day to keep on track or ahead.
**Requirements:**
+ Track record of being able to multitask and work in a flexible and fast paced office environment or other customer liaison capacity.
+ Being tenacious, self-directed and results oriented, with great attention to detail.
+ Proficiency in English, verbal and written.
+ Appreciation and understanding of how to deliver 'good' customer service
+ Previous experience in business administration, data entry, and success within a target driven work place is a clear advantage!
**What We Offer:**
+ An opportunity to join a diverse and collaborative team within a global organisation
+ Two days a week of working from home, after an initial 3-month period
+ Staff socials, onsite restaurants and exercise classes
+ Career changers and recent graduates are also encouraged to apply!
Diversity in our teams is an important element to building an effective and agile working environment. Integrity, Intensity, Innovation, and Involvement are our 4-i key values that we encourage in everyone who is part of our community.
At Thermo Fisher Scientific, each one of our 140,000 outstanding minds has a unique story to tell. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer.
_When you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world._
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Our client is seeking a dedicated and experienced Senior Customer Service Representative to lead by example and enhance customer satisfaction within their operations in Leicester, Leicestershire, UK . This role is ideal for an individual with a passion for customer advocacy, excellent communication skills, and a proven ability to handle complex customer inquiries and issues. You will be responsible for providing high-level support to customers, resolving inquiries via phone, email, and potentially live chat, ensuring timely and satisfactory resolutions. As a senior member of the team, you will mentor and guide junior representatives, assist with training, and help troubleshoot escalated customer issues. You will identify trends in customer feedback and operational issues, providing insights and recommendations to management for service improvements. Developing and maintaining an in-depth understanding of the company's products and services is crucial to accurately assist customers. You will play a key role in retaining customers by fostering positive relationships and ensuring a consistently excellent service experience. Documenting customer interactions accurately in the CRM system will be essential for tracking and analysis. Contributing to the development of customer service policies and procedures may also be part of your responsibilities. The ideal candidate will possess exceptional problem-solving skills, patience, and a commitment to exceeding customer expectations.

Key Responsibilities:

• Provide exceptional customer service and support via multiple channels.
• Resolve complex customer issues and complaints effectively and efficiently.
• Mentor and provide guidance to junior customer service team members.
• Assist in training new customer service staff.
• Identify and escalate recurring issues to management with proposed solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Develop and maintain expert knowledge of company products and services.
• Contribute to improving customer service processes and policies.
• Promote customer loyalty and satisfaction.
• Handle sensitive customer information with discretion and professionalism.

Qualifications:

• Previous experience (3+ years) in a customer service or support role, with demonstrated experience in a senior or mentoring capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience in handling escalated customer inquiries.
• Ability to work under pressure and meet service level agreements.
• Familiarity with product knowledge management is a plus.

Our thriving e-commerce company is seeking a dedicated and empathetic Customer Service Representative with a passion for technical problem-solving to join our team in Stoke-on-Trent, Staffordshire, UK . As a front-line representative, you will be instrumental in providing exceptional support to our customers, resolving inquiries, and ensuring a positive experience with our products and services. This role requires excellent communication skills, patience, and a strong aptitude for understanding and troubleshooting technical issues.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

Qualifications:

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

This role offers a stable career path within a growing organization that values its employees and customers. Join a supportive team environment where you can make a real difference.

Our client is looking for a dedicated and customer-focused Remote Customer Service Representative to join their dynamic retail team. This fully remote position offers the flexibility to work from anywhere in the UK, providing exceptional support to our valued customers. You will be the primary point of contact for customer inquiries, resolving issues efficiently and ensuring a positive shopping experience across all our brands. This role is crucial for maintaining high customer satisfaction and loyalty. We are committed to building a supportive and engaging remote work environment where you can thrive and develop your career.

Responsibilities:

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information.
• Identify and escalate priority issues to the relevant departments.
• Contribute to customer service process improvements.
• Gather customer feedback and report on trends.
• Adhere to company policies and procedures at all times.
• Ensure consistent brand representation and customer service standards.

Qualifications:

• Previous experience in a customer service or call centre environment is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.
• Familiarity with e-commerce platforms and retail operations is advantageous.
• High school diploma or equivalent; further education is a plus.
• A proactive and empathetic approach to customer care.
• Ability to adapt to changing priorities and customer needs.

This is a fully remote role, allowing you to work from the comfort of your own home, located in Nottingham, Nottinghamshire, UK , but not tied to a specific office. Join our client's team and make a real difference in the customer experience.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.
Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.
**How you will contribute**
You will:
+ Working across Customer collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments
+ Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
+ Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
+ Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC's based on customer demand, minimizing stock movements and to protect service.
+ You will ensure business continuity through weekend working practises to deliver business KPI's (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
+ You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
+ You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
+ Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience working within Customer Service (preferred)
+ Experience in logistics environment including transport, warehousing and systems (preferred).
+ High-level of SAP competence (preferred)
+ Strong numerical, analytical and logical reasoning skills
+ Problem solving ability to drive quick and effective resolution
+ Ability to work independently, under pressure to strict deadlines.
+ Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
+ Strong communication skills internally and externally.
+ Good knowledge of FMCG supply chain & logistics processes
+ Microsoft office applications including excel.
**More about this role**
**What you need to know about this position:**
**12 month secondment**
**Weekend working including Friday and Monday**
28.8 hours - Friday to Monday - working hours may vary between 7am and 5pm
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
Hybrid working - Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'
**Travel requirements:**
N/A
**Work schedule:**
100%
**Relocation Support Available?**
No Relocation support available
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.