1945 Customer Service jobs in Stapenhill

Customer Service Representative

Are you a customer service expert with a passion for helping people? We're looking for a dedicated Customer Service Representative to be the first point of contact for all our customer inquiries. In this fast-paced and complex environment, you'll be a key player in ensuring our clients have an outstanding experience.

What You'll Do:

• Handle all customer questions, orders, and problems through phone, email, and web.
• Accurately and efficiently enter customer orders.
• Be a true advocate for our customers, taking ownership of their concerns and collaborating with colleagues to resolve complex issues.
• Work to exceed service level agreements and team goals.
• Help improve our processes to continuously enhance the customer experience.
• Manage and prioritise your daily workload effectively to stay on top of everything.

Who We're Looking For:

• Someone with a proven track record of multitasking and thriving in a fast-paced setting.
• An individual with experience in a target-driven workplace.
• Prior experience in business administration and data entry is essential.
• A keen eye for detail is a must.
• Someone who is persistent, self-directed, and results-oriented.
• Excellent verbal and written English skills.
• A strong appreciation and understanding of what it takes to deliver exceptional customer service.

Salary: 12.97 per hour

Hours

• Week 1: 8:30 AM to 4:30 PM
• Week 2: 9:15 AM to 5:15 PM
• Finish 15 minutes early on Fridays

If you're ready to make a real impact and grow with a supportive team, we'd love to hear from you.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you a natural problem-solver who loves helping people? We're on the hunt for a friendly, organised, and tech-savvy Customer Service Executive to join one of our dynamic clients.

• Handle returns & warranty claims like a pro
• Chat with customers via phone & email
• Schedule service visits and send out spare parts
• Keep things running smoothly behind the scenes
• Work with engineers, accounts, and the factory team

• Top-notch communication skills
• A cool head under pressure
• Microsoft Office know-how (Opera is a bonus!)
• A positive, can-do attitude

• Supportive team vibes
• Real impact on customer happiness
• Room to grow and learn

This is a full-time office-based role in Alfreton - if it's one for you, APPLY NOW!

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, resolving customer issues efficiently.
• Process customer orders, requests, and accounts updates accurately.
• Troubleshoot customer problems and provide effective solutions or escalate issues to the appropriate department.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Adhere to company policies and procedures, ensuring a consistent customer experience.
• Identify and communicate customer feedback and suggestions for service improvement.
• Strive to achieve individual and team customer satisfaction goals.
• Follow communication scripts when handling specific topics and manage all customer interactions professionally.
• Proactively engage with customers to ensure their needs are met and to build rapport.
• Collaborate with team members to share knowledge and best practices.
• Stay informed about product updates and company promotions.

• Previous experience in a customer service role is preferred, but not essential for motivated candidates.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; further education is advantageous.
• Ability to work independently and manage time effectively in a remote environment.
• A positive attitude and a genuine desire to help customers.
• Adaptability to learn new products, services, and systems quickly.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Processing customer orders, returns, and exchanges efficiently.
• Resolving customer complaints and issues with a focus on customer retention.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Identifying and escalating complex issues to appropriate departments.
• Collaborating with team members to ensure a seamless customer experience.
• Gathering customer feedback to help improve services and processes.
• Meeting individual and team performance targets for customer satisfaction and response times.
• Assisting with administrative tasks as needed to support the customer service department.

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.

The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. Tues and Wed are full office days for all.

Benefits of Customer Service Representative

• c£30k annually + Bonus for completing contract
• Monday to Friday
• 12 month FTC
• Hybrid working (50/50% model) (must do 2 days office on Tues and Wed)

Role Duties:

• Speak to German clients to solve any queries and progress new orders.
• Raise and issue quotations to customers.
• Follow up all quotes to check on status and any questions etc to add to growth of business.
• Perform contract reviews to ensure compliance with customer requirements.
• Enter customer orders in SAP and maintain the SAP master data.
• Create strong internal cross functional relationships to ensure on time order fulfilment.
• Process customer returns.
• Resolve credit and invoice issues with Finance department.

Customer Service Representative required qualifications and experience.

• Ideally 2 years + sales / customer service experience in a B2B environment
• Must be able to speak high level of German
• Manufacturing company experience  
• Strong problem-solving skills
• Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
• Strong communication skills – listening, verbal and written.
• Ideally well versed in ERP, CRM (ideally Salesforce) and SAP  

If you have the required skills and experience for the Customer Service Rep role on a 12 month FTC and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.  

Wagstaff Recruitment – building trusted relationships to create great opportunities

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and live chat
• Assist customers with product information, order status, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Process returns, exchanges, and refunds according to company policies
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

Are you looking for more than just another office job? This is your chance to become part of a team that's passionate about delivering outstanding service and building strong customer relationships.

The Opportunity:

We're on the lookout for a motivated, personable, and proactive individual to join our expanding Customer Service and Sales Support team. This isn't your average customer service role - you'll be at the heart of the business, helping to reconnect with valued clients and supporting key departments behind the scenes.

What You'll Be Doing:

• Reaching out to existing and past customers (no cold calling!)

• Handling inbound enquiries with professionalism and care

• Supporting sales follow-ups and nurturing warm leads

• Assisting with general admin and office tasks

• Keeping internal systems and records up to date

What We're Looking For:

• A confident communicator who enjoys speaking with people

• Friendly, organised, and ready to roll up your sleeves

• A team player who thrives in a fast-paced environment

• Comfortable on the phone and confident using email and CRM systems

• Previous experience in a customer service, office, or sales support role is a bonus

Why You'll Love It Here:
You'll be joining a vibrant, supportive team in a business that's built a strong reputation over decades. As we continue to grow, we want ambitious individuals who are ready to grow with us - whether that's developing new skills or stepping into future opportunities.

Interested?
If you're ready to bring your energy, ideas, and customer-first attitude to a team that values them, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.