What Jobs are available for Customer Service in Stirling and Falkirk?

Overview

Brightwork have an excellent opportunity for an Customer Service Administrator to join our client in Paisley. This is an ongoing temporary role based full time on site at their city centre office - Hours of work will be Monday to Friday business hours.

• Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
• Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's
• Keeping on top of busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries /issues

• Previous Customer Service experience and strong Administrative skills
• Excellent customer service skills and ability to juggle enquiries whilst using internal systems
• Experience working with databases and running reports from these
• Ability to work well under pressure and pick up new systems/processes quickly

The successful candidates will be required to hold a current basic Disclosure Scotland or be willing to apply for one.

If interested, please submit your CV to Brightwork today!

Brightwork are operating as an employment business for this temporary role.

Overview

Office Angels is recruiting a Customer Service Administrator to join a growing UK-wide logistics and supply chain company based in Glasgow . This is a permanent, full-time hybrid role offering structured in-office training followed by remote work, with regular team meetups to stay connected. If you’re passionate about solving problems and creating positive customer experiences, this is your chance to thrive in a fast‑paced, customer‑focused environment.

Our client is a dynamic logistics and supply chain business with a strong presence across the UK. Known for its commitment to customer satisfaction and operational excellence, the company is expanding its support team and looking for individuals who bring energy, empathy, and a proactive mindset to every customer interaction.

As a Customer Service Administrator, you’ll be responsible for managing customer enquiries, coordinating orders, and ensuring smooth communication between clients and internal teams. You’ll play a key role in maintaining service quality and driving customer satisfaction.

• Client Support : Build strong relationships with customers, ensuring their needs are met with professionalism and care.
• Email & Enquiry Management : Respond to queries via a shared inbox with timely and accurate information.
• Order Coordination : Keep customers informed about order status, delivery timelines, and any changes.
• Quote Preparation : Create and send quotations in line with company procedures.
• Call Handling : Manage inbound calls related to orders, returns, and general support.
• Feedback Collection : Capture customer insights to help improve service delivery.

• Excellent communication skills, both written and verbal.
• A customer‑first mindset with a proactive approach.
• Strong problem‑solving abilities and attention to detail.
• Confidence using MS Office, especially Excel.
• A positive attitude and willingness to learn.

• Salary : £25,500 per annum.
• Contract Type : Permanent.
• Hours : Monday to Friday, 9:00am – 5:30pm.
• Start Date : Immediate start available.

• Location : Glasgow (office is a short walk from Glasgow Central Station).
• Work Mode : Hybrid – in‑office onboarding followed by remote work, with monthly team days.

• Hybrid Flexibility : Work from home after training, with regular team meetups.
• Supportive Culture : Join a team that values your input and encourages continuous improvement.
• Career Growth : Opportunities to develop your skills and progress within the business.

• Be part of a collaborative and customer‑focused team .
• Enjoy a hybrid work model that balances structure and flexibility.
• Gain hands‑on experience in logistics and supply chain support.
• Access career development opportunities in a growing company.

Click here to Apply now through Office Angels or LinkedIn to secure your spot in this exciting team. Immediate start available as the team gears up for a busy period.

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Overview

This range is provided by Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We’re seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.

• Liaise with customers, contractors, and suppliers to resolve issues within agreed timeframes.
• Take ownership of customer queries and resolve them before escalation.
• Escalate complex issues to senior team members when necessary.
• Organise and coordinate completion of remedial works and maintain operative diaries.
• Respond to customer correspondence and calls within service level agreements.
• Ensure adherence to internal protocols and standards.
• Continuously seek opportunities to improve processes and service delivery.

• Previous experience in a customer service administration role is desirable
• Experience in resolving complaints
• Understanding of the housebuilding process is advantageous.
• Strong administrative and organisational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage multiple tasks under pressure.
• Flexible and adaptable with a proactive approach to problem-solving.

• Associate

• Full-time

• Customer Service and Administrative

• Housing and Community Development and Building Construction

Overview

Join to apply for the Customer Service Executive role at Arnold Clark in Glasgow. We’re looking for individuals to create an outstanding customer experience at the Hamilton Road Vauxhall branch and help customers get excited about our products.

You’ll work a five-day week on a set rota that includes weekends (38 hours per week).

At Arnold Clark you’ll be known as a Product Genius. You’ll be an in-branch expert dedicated to learning about our products and developing communication skills, both in person and digitally, so you can help customers make the right choice when they buy a vehicle. Your expertise covers the sales journey—from enquiry to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses have the full support of the branch management.

This role is a great fit for a customer service professional who has ideas for creating exceptional experiences. We provide training, and we are looking for candidates with a thirst for knowledge, the ability to learn, and strong teamwork with clear career progression into car sales.

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

• Confident communicator with a positive attitude
• Willingness to go the extra mile
• A full UK driving licence
• Ability to work on your own initiative and in a team
• Desire to progress within the role toward car sales

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – access to GP 24/7 and reimbursements for medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Arnold Clark is committed to a diverse and inclusive workplace. We encourage collaboration, multiple perspectives and ambition. We care about our employees and communities, nurture talent, and value people who take pride in their work.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Job Title : Customer Service Executive – Clinical Services

Location : Glasgow City Centre

Hours : 40 hours per week, office based

Competitive salary & benefits

At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We have an exciting opportunity to recruit for a Customer Service Executive, based at our Head Office in Glasgow city centre, in our Clinical Services team.

As the key point of contact for patients with services related queries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. You will be supported in your role by experienced clinicians.

Every day will bring something new but your day-to-day role will involve:

• Assisting the Patient Care Manager with communications to patients who have services or customer care concerns and complaints
• Managing patient concerns and complaints, in compliance with company policies and ensuring patients receive timely care and follow up.
• Continuous monitoring and improvement of the quality of care that Optical Express provides to patients.

• Proven experience of dealing with customer service related issues and complaints
• Detail orientated
• The ability to positively influence outcomes by working closely with colleagues across the business
• Excellent time management skills and ability to prioritise multiple tasks
• Articulate with written and verbal communication
• Proficiency using Microsoft Office applications

Previous Customer Services experience and understanding of complaint management models is preferred, although training will be provided. Proficiency in Microsoft Office applications, as well as having the ability to acquire new IT skills is required.

We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express. You will be able to demonstrate a high level of confidentiality, integrity, and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to be able to bring problems to a conclusion and influence outcomes.

Job Advert: Customer Service Administrator

Location: Glasgow (WFH)
Salary: £23,810 per annum
Contract Type: Permanent
Working Pattern: 9am to 5pm (Mon-Fri)

Are you passionate about delivering exceptional customer service and looking for a role that offers flexibility and growth? Our client is seeking a dedicated Customer Service Administrator to join their dynamic team in Glasgow City Centre. After an initial training period based in the city centre offices, this role will predominantly be working from home, with monthly team-building sessions in the office.

Why Join Us?

• Exciting Opportunity: Become part of a vibrant organisation that values client satisfaction and sales excellence.


• Flexible Work Environment: Enjoy the benefits of working from home while staying connected with your team through regular office meet-ups.


• Career Growth: Take advantage of opportunities to develop your skills and advance your career in a supportive environment.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with existing and new customers to ensure high levels of satisfaction and encourage repeat business.


• Sales Opportunities: Up-sell products during client interactions to maximise sales potential.


• Efficient Inquiry Handling: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses.


• Quotation Issuance: Issue quotations to customers, ensuring accuracy and compliance with company guidelines.


• Client Liaison: Communicate with clients regarding lead times, updates, and order statuses.


• Sales Tracking: Track sales leads and inquiries, maintaining accurate and updated records.


• Inbound Call Management: Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.


• Supplier Communication: Liaise with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.

What We're Looking For:

• Excellent Communication Skills: A confident and professional telephone manner with outstanding communication abilities.


• Sales Environment Thriving: The ability to excel in a fast-paced sales environment, meeting targets and deadlines.


• Customer-Focused Attitude: A commitment to providing the highest level of service to our clients.


• Drive and Ambition: A genuine desire to achieve exceptional results for clients.


• Technical Proficiency: Strong MS Office skills, particularly proficiency in Excel.

Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. Ideally, candidates should be based in Glasgow or the surrounding areas.

Training: Initial training will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before transitioning to work from home.

Our client is entering the busiest trading period for the year and this is an urgent and immediate opportunity - If you're ready to take on this exciting opportunity, please contact us at to discuss your experience and learn more about our client. We look forward to hearing from you soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client, a progressive and purpose-led financial service provider, is seeking a Customer Support Advisor to join their team in Glasgow (9am-5pm; office-based). This is a permanent, full-time role offering a competitive salary and the opportunity to contribute to a growing, tech-enabled financial services organisation.

The organisation is undergoing a transformation to enhance its digital capabilities and customer experience. This role is central to supporting that journey, with a strong emphasis on multi-tasking across multiple channels and systems, far beyond a traditional call centre environment.

About the Role

This is a front-line, customer-facing position where you'll support users across the full lifecycle of financial products and services. You'll work across a range of digital and traditional communication channels, using bespoke systems to deliver high-quality outcomes.

Key responsibilities include:

• Delivering omnichannel support via ticketing platforms, email, phone, and other digital tools.
• Managing multiple tasks and systems simultaneously in a fast-paced environment.
• Making informed decisions that balance customer needs with business risk.
• Ensuring fair outcomes in line with Consumer Duty and Vulnerability policies.
• Supporting operational goals including service levels, quality standards, and risk management.
• Handling secure customer transactions and completing both front and back-office tasks.
• Working flexibly across the business to support evolving service models.

The ideal candidate will be comfortable working in a fast-paced, omnichannel support environment, handling customer interactions across digital platforms, telephony, and internal systems. A background in financial services or other regulated industries is highly desirable, along with strong administrative and communication skills.

If you would like more information please get in touch

Job Types: Full-time, Permanent

Pay: £25,500.00-£26,000.00 per year

Work Location: In person