1671 Customer Service jobs in Stoke
Customer Service Representative
Posted 18 days ago
Job Viewed
Job Description
At Viking we are fanatical about excellent customer service!
Our long-standing reputation as experts in workplace solutions (office supplies and equipment) is founded on delivering an excellent experience to our customers.
In Customer Service, we want to provide a first-class service in all areas of the customer order cycle – order management, queries and delivery information - so that we build long term relationships with our happy customers.
We are looking for like-minded people to join our growing business: friendly, passionate empathetic people, who are also adaptable and who love helping others. Previous customer service experience would be a benefit, however your attitude and willingness to learn is even more important.
We will support your professional development with a comprehensive induction and training programme as well as ongoing coaching to develop your skills.
If you are looking to further your customer service career in a supportive environment within a growing business, we would love to hear from you.
Your Role:
You will provide the personal touch to our business, delivering a friendly, professional and high-quality service to our customers? You will be responsible for taking inbound calls, resolving customer queries and identifying up- and cross-selling opportunities, as well as using your excellent written communication skills to interact with customers through email and chat. You will identify their needs and effectively process all customer orders, as well as pre and after sales queries. You will enhance the customer experience by being prepared to go the extra mile, including outbound calls to new and reactivated customers to evaluate their experience with Viking, and, in doing so, will develop customer loyalty and grow our long-term customer base?
You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Your Responsibilities:
-
Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery.
-
Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
-
Ensure that the question of the customer is answered and expectations managed to the highest standard.
-
Provide efficient and effective service to customers, undertaking handling of objections if needed.
-
Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required
-
Handle all administrative duties related to the customer service role, including maintaining and updating customer information on our CRM tool
-
Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries.
-
Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.
Your profile:
Essential
-
Previous experience working within a customer focused environment such as a contact centre, retail, hospitality
-
Is able to work with autonomy and demonstrate a positive attitude and team spirit.
-
Is customer satisfaction focused, process and results driven.
-
Has excellent listening skills with ability to build rapport and engage with customers.
-
Fluent knowledge of English, spoken and written.
-
Uses logic and initiative to solve problems and effectively implement solutions.
-
Computer literacy, specifically proficiency in Microsoft Office applications
-
Ability to learn and use a Customer Relationship Management (CRM) system efficiently.
Desirable
-
Is able to work within guidelines and systems within the department and is able to contribute ideas to improving and enhancing the customer experience and satisfaction
-
Has the ability to handle standard and sometimes complex questions from customers to get a full view on their needs
Benefits:
-
Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
-
Staff discount
-
25 days holiday plus bank holidays, rising with service
-
8 hours paid appointment time per annum
-
Hybrid working possible after the satisfactory completion of your probationary period
-
Employee Assistance Programme
-
Free on-site parking and subsidised canteen
-
Employee friendly policies such as long Service rewards
About Viking:
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?
We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We sell approximately 45,000 products in total, which we supply to other UK businesses, mainly though our Ecommerce channel.
Our values:
INTEGRITY
We earn the trust and confidence of employees, customers, suppliers and shareholders by being open, honest and truthful in all that we do.
RESPECT
We treat others the way we want to be treated
TEAMWORK
We believe in empowering our employees and foster an open and equal approach to teamwork.
INNOVATION
With a culture of creativity and a thirst for intelligent risk-taking, we aspire to do what has not been done before.
ACCOUNTABILITY
We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift, collaboration, and shared leadership.
Lead Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and live chat.
- Provide accurate and timely information regarding products, services, and policies.
- Resolve customer issues and complaints effectively, aiming for first-contact resolution.
- Escalate complex issues to the appropriate departments when necessary.
- Assist in training and onboarding new customer service representatives.
- Provide guidance and support to junior team members, fostering a positive team dynamic.
- Identify opportunities for service improvement and provide feedback to management.
- Maintain detailed records of customer interactions and transactions.
- Ensure customer satisfaction by going the extra mile to meet their needs.
- Adhere to company service standards and protocols.
- Previous experience in a customer service role is essential, with at least 2 years in a lead or senior capacity.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and customer-focused attitude.
- Experience in mentoring or supervising junior staff is highly desirable.
- Good knowledge of Microsoft Office Suite.
- Ability to work collaboratively within a team.
Customer Service & Sales Representative
Posted today
Job Viewed
Job Description
Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only
Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!
As a Customer Service & Sales Representative , you will:
Engage with p.
WHJS1_UKTJ
Customer Service Representative (3 Months FTC)
Posted 12 days ago
Job Viewed
Job Description
Title: Customer Service Representative (3 Months FTC)
Salary: Dependent on experience
Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm (37.5 hours per week)
Location: Leicester, Leicestershire
VH Talent is collaboratively working with a leading engineering organisation, to appoint a Customer Service Representative.
The Customer Service Representative will play an instrumental role, in being the primary contact for all internal and external customers. Handling customer accounts, answering enquiries, processing orders, investigating complaints and providing solutions, to ensure a seamless service is delivered at all times.
Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, apply today!
***Please note this is a site based role not hybrid
The Customer Service Representative Role:
- Deliver an excellent service to the company’s client-base by handling all incoming customer enquiries and managing the customers accounts from initial engagement of enquiry through to purchase and then aftercare
- Ensure working to the company’s standards and policies by adopting and striving for continuous improvement
- Monitor, report and manage forecasting of contract with sales, by liaising with internal departments such as the Demand Planner, to effectively manage Sales and Operations Planning
- Manage orders, including reviewing and entering orders, and handling general inquiries related to existing orders
- Engage cross-functionally and externally to handle escalations and optimise prioritisation when resources are limited.
- Compliance management on customer delivery related declarations and approvals
- Ensure quality compliance by recording operational customer concerns and coordinating resolutions internally
- Managing receivables, including supporting the finance team in initiating operational credit requests and securing approvals in line with the current Delegation of Authority
- Support with driving sales, retaining customers and achieving business growth plans by achieving targets and working to department KPI’s
- Support the department with other duties as the business requires
You’ll Need:
- Previous experience of operating within a customer service environment
- Excellent administration skills and attention to detail
- Good problem solving skills with the ability to use own initiative to provide solutions
- Adopts a proactive approach and able to manage own workload to drive tasks to completion
- Able to build excellent working relationships both internally and externally
- Experienced of working to KPI’s, SLA’s and department targets
- Knowledge of exports is desirable, however not essential
- Previous experience of working in a Manufacturing or Engineering setting would be highly advantageous
- Proficient in Microsoft packages; Word, Outlook and Excel
What’s in it for you:
- 3 Month FTC with potential to become permanent
- 25 Days annual leave + Bank Holidays (pro rata for FTC)
- Early finish Fridays
- Onsite subsidised canteen
- Health and wellbeing activities
- Employee Assistance Program
- Free onsite parking
- Company pension
VH Talent, your Permanent and FTC Recruitment Partner!
Customer Service Representative, Vehicle Support - Pivotal UK
Posted 14 days ago
Job Viewed
Job Description
Customer Service Representative, Vehicle Support (Pivotal)
London, UNITED KINGDOM
About usAs a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.
PIVOTALAt PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.
THE OUTAt THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.
Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.
Requirements
About the RoleAre you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department.
To contribute to a scaling business, you will need to display a great work ethic and be able to work independently.
One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.
We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment.
Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).
Working within the Member Vehicle Support Department, you will;
- Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
- Review vehicle condition reports.
- Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
- Understand and operate within the framework of the BVRLA guidelines.
- Support customers with any vehicle issues they may experience, such as a breakdown or accident.
- Investigate and resolve customer queries quickly and patiently.
- Maintain thorough and accurate customer record-keeping at all times.
- Liaise with retailers within the JLR network, insurance companies and repair shops as necessary.
- Work as part of the broader Sales and Member Services team to provide proactive customer support.
Skills & Experience
- Excellent written and verbal communication skills required (fluent in English, both written and verbal).
- Friendly, patient and able to work in a fast-paced environment.
- Determination, diplomacy, and excellent interpersonal skills.
- Customer Service experience.
- Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
- Negotiation and influencing skills.
- Strong IT skills.
- Extreme attention to detail and accurate record-keeping.
- Excellent time management skills with the ability to work to deadlines.
- Ability to prioritise workload based on customer requirements.
- React quickly and efficiently with both internal and external issues.
- Be a critical thinker and use initiative to solve problems.
- Experience in the automotive industry is strongly desirable, but not mandatory.
Benefits
What we offer
- Permanent contract
- Hybrid working Environment
- Company Pension
- Annual bonus
- 25 days annual leave (an extra day off a year for your birthday)
- 2 paid days off for volunteer work
- Life assurance at 4 x base salary
- Healthcare Cashback Plan
- Competitive Salary with discretionary bonus scheme
- Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars
By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.
We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.
We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.
Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.
Customer Service and Logistics Representative
Posted 17 days ago
Job Viewed
Job Description
Do you have experience in a customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville?
If the answer is "Yes", then Holcim are looking for someone like you to join as a Customer Service and Logistics Representative, to support the sales order team. The team is undergoing a pivotal change, providing an exciting time for a new team member to be part of developing a new way of working. The successful applicant will be someone who considers themselves to be a team player, open minded and resilient.
Role - Customer Service and Logistics Representative
Pay - 12.60ph
Location- Holcim, Bardon Hill, Coalville LE67 1TD (100% office based)
Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00 (1 hour unpaid break daily)
Duration- 6 months initially with the view to extend or offer a permanent position based on good performance
Start date - ASAP (within 1-2 weeks)
Responsibilities:
- Accepting orders via telephone from new and existing customers
- Accepting orders via an online portal
- Managing the input of orders and ensuring availability of product
- Offering customer support to stakeholders
- Communicating with internal and external contacts in a clear and efficient manner
- Providing resolutions to all queries raised
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Handling any complaints in a quick and effective manner
- Collaborating data into IT systems
Experience needed:
- Prior experience in a customer facing administrative role
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Great attention to detail
- Open minded towards change, new processes and improvement initiatives
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive 300* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Assistant
Posted today
Job Viewed
Job Description
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 30 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50.2 weeks per year
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1109/ / /BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Be The First To Know
About the latest Customer service Jobs in Stoke !
Customer Service Expert
Posted today
Job Viewed
Job Description
Job role: Customer Service Expert
Location : Work from home (MUST live in Scotland)
Hours: 37.5 hours a week- 10am – 7pm Monday-Sunday (must be fully flexible)
Start date: November 2025
Salary: Real Living Wage
A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!
Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail
The job itself:
The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.
You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.
Experience
- Proven experience in a Contact Centre environment.
- Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
- Proven experience of working in a high-quality measured role.
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative as well as work as part of a team.
- Proven ability to be able to consistently meet set targets
Attributes we would love for you to have! (even if you do say so yourself.)
- Excellent verbal communications skills
- Excellent written communication skills
- Excellent ability to adapt communication style/method to best suit the audience
- Organised and methodical, with an eye for detail.
- Computer literacy is essential including MS Word, Excel and E-mail.
- Ability to work to tight deadlines.
- Proven experience of being able to handle high pressure situations
- Ability to relate to others in a positive manner and build strong working relationships.
- Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
If this sounds like it could be your next stop. Apply and start your journey!
DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.
Customer Service Expert
Posted today
Job Viewed
Job Description
Job role: Customer Service Expert
Location : Work from home (MUST live in Scotland)
Hours: 37.5 hours a week- 10am – 7pm Monday-Sunday (must be fully flexible)
Start date: November 2025
Salary: Real Living Wage
A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!
Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail
The job itself:
The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.
You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.
Experience
- Proven experience in a Contact Centre environment.
- Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
- Proven experience of working in a high-quality measured role.
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative as well as work as part of a team.
- Proven ability to be able to consistently meet set targets
Attributes we would love for you to have! (even if you do say so yourself.)
- Excellent verbal communications skills
- Excellent written communication skills
- Excellent ability to adapt communication style/method to best suit the audience
- Organised and methodical, with an eye for detail.
- Computer literacy is essential including MS Word, Excel and E-mail.
- Ability to work to tight deadlines.
- Proven experience of being able to handle high pressure situations
- Ability to relate to others in a positive manner and build strong working relationships.
- Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
If this sounds like it could be your next stop. Apply and start your journey!
DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor (Payments Support)
Leamington Spa – Hybrid (after training)
£25000 – £28,500 (depending on your experience) + Benefits
Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?
This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.
What you’ll do as a Customer Service Advisor:
- Speak with customers about overdue accounts in a supportive, professional way
- Agree on payment arrangements or plans that work for both sides
- Handle objections confidently but always with empathy
- Keep clear and accurate records
What we’re looking for in our Customer Service Advisors:
- Background in customer service/contact centre/call centre
- Confident communicator who enjoys problem-solving
- Resilient, empathetic, and motivated by helping customers
- Organised and able to manage your workload effectively
Shift pattern for Customer Service Advisor:
7-week rotation (5x 8:30 am – 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm)
Benefits for a Customer Service Advisor:
- 25 days holiday + bank holidays
- Private medical, life assurance, pension up to 7.5%
- Staff discounts + development opportunities
INDL