What Jobs are available for Customer Service in Stoke?
Showing 215 Customer Service jobs in Stoke
Customer Service Team Lead
CV1 1DA Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused Customer Service Team Lead to join their expanding team in **Coventry, West Midlands, UK**. This role is pivotal in ensuring exceptional customer experiences by guiding and motivating a team of customer service representatives. You will be responsible for overseeing daily operations, handling escalated customer issues, and implementing strategies to improve service quality and efficiency. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a passion for problem-solving and customer advocacy.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Monitor team performance metrics (e.g., response times, customer satisfaction scores) and identify areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer service team.
- Ensure adherence to company policies, procedures, and service standards.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Manage team schedules, workload distribution, and resource allocation.
- Contribute to the development and refinement of customer service strategies and processes.
- Gather customer feedback and insights to identify opportunities for service enhancement.
- Foster a positive and supportive team environment.
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and coaching abilities.
- Familiarity with customer relationship management (CRM) software.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding customer service.
- Understanding of key customer service metrics and reporting.
- Ability to work effectively in a team environment.
- A commitment to continuous learning and improvement.
- This hybrid role requires regular presence in our **Coventry, West Midlands, UK** office for team meetings and operational oversight, with flexibility for remote work.
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0
Senior Customer Service Lead
CV1 1ET Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing company in the customer-facing sector, is seeking a proactive and experienced Senior Customer Service Lead to join their team in Coventry, West Midlands, UK . This role is instrumental in ensuring exceptional customer experiences and leading a team of customer service representatives to achieve outstanding service levels. The Senior Customer Service Lead will be responsible for handling complex customer inquiries and complaints, providing guidance and support to the customer service team, and identifying areas for service improvement. You will work closely with management to develop and implement customer service strategies, training programs, and quality assurance processes. Key duties include monitoring team performance, coaching and mentoring customer service advisors, and resolving escalated customer issues efficiently and effectively. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of customer service best practices. Proficiency in customer relationship management (CRM) software and helpdesk systems is essential. A passion for customer satisfaction and a commitment to driving service excellence are crucial. This role requires a hands-on approach, with the ability to inspire and motivate a team while ensuring operational targets are met. You will contribute to building strong customer loyalty and enhancing the company's reputation through superior service delivery.
Qualifications:
Qualifications:
- Proven experience in a customer service role, with significant experience in a supervisory or lead capacity.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Experience in training and coaching customer service staff.
- Ability to manage escalations and resolve complex customer issues.
- Customer-focused mindset with a commitment to service excellence.
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1
Customer Service Team Lead
CV1 2GT Coventry, West Midlands
£25000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a leading provider of specialist IT support services, is seeking a dedicated and experienced Customer Service Team Lead to manage their bustling support centre in Coventry, West Midlands, UK . This is an on-site role where you will be responsible for overseeing a team of customer service representatives, ensuring the delivery of exceptional support and maintaining high customer satisfaction levels. You will lead by example, motivating your team to resolve customer inquiries efficiently and effectively, troubleshoot technical issues, and provide first-line support. We are looking for an individual with a strong background in customer service management, excellent leadership and communication skills, and a deep understanding of IT support processes. Your responsibilities will include training and coaching team members, monitoring team performance, handling escalated customer issues, and contributing to the continuous improvement of customer service operations. The ideal candidate will possess excellent problem-solving abilities, a calm and professional demeanour, and the capacity to thrive in a fast-paced environment. Experience with CRM systems and helpdesk software is essential. You will play a key role in fostering a positive and customer-centric team culture, ensuring that every customer interaction is a positive one. This is a fantastic opportunity for a motivated and experienced customer service professional to take on a leadership role and make a significant impact on customer experience.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, motivate, and manage a team of customer service representatives.
- Ensure the delivery of high-quality customer support and technical assistance.
- Handle and resolve escalated customer inquiries and complaints.
- Train and coach team members on products, services, and customer service best practices.
- Monitor team performance against KPIs and provide regular feedback.
- Identify trends in customer issues and provide feedback for service improvement.
- Manage daily operations of the customer service centre.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and customer-focused team environment.
- Collaborate with other departments to ensure seamless customer experience.
Qualifications:
- Proven experience in a customer service supervisory or team lead role.
- Minimum of 3 years of experience in a customer service or helpdesk environment.
- Strong understanding of customer service principles and techniques.
- Excellent leadership, coaching, and motivational skills.
- Proficiency in CRM systems and helpdesk software.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in IT support or technical customer service is highly desirable.
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2
Customer Service Team Lead
CV1 2DU Coventry, West Midlands
£25000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Service Team Lead to guide and manage their customer support operations in **Coventry, West Midlands, UK**. This is a crucial on-site role, focused on delivering exceptional customer experiences and leading a high-performing team. You will be responsible for supervising the day-to-day activities of the customer service department, ensuring efficient and effective resolution of customer inquiries and issues across various channels (phone, email, chat). Setting performance targets, monitoring team KPIs, and providing regular feedback and coaching to customer service representatives to foster their professional development will be key. You will also be responsible for handling escalated customer complaints and complex issues, ensuring they are resolved to the customer's satisfaction. Developing and implementing customer service policies and procedures to enhance service quality and efficiency will be part of your remit. Collaborating with other departments to identify customer needs and advocate for improvements to products and services is essential. Training new team members and ensuring they are equipped with the necessary skills and knowledge to excel in their roles is also a core responsibility. The ideal candidate will have a proven track record in customer service management or a supervisory role, with at least 3 years of experience. Excellent leadership, communication, interpersonal, and problem-solving skills are essential. A strong understanding of customer service principles and best practices, along with experience in performance management and team motivation, is required. Familiarity with CRM systems and customer support software is beneficial. This is an exciting opportunity for a dedicated leader to make a significant impact on customer satisfaction and loyalty within a growing organisation. If you are passionate about customer service and possess strong leadership abilities, we encourage you to apply.
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3
Customer Service Team Lead
CV1 1AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Customer Service Team Lead to manage and inspire their customer support team in Coventry, West Midlands, UK . This is an on-site role, offering a fantastic opportunity to foster a collaborative and high-performing team environment. You will be responsible for leading a team of customer service representatives, ensuring they meet and exceed service level agreements and deliver outstanding customer experiences. Your key responsibilities will include coaching, mentoring, and developing team members, setting performance goals, conducting performance reviews, and managing daily operations. You will handle complex customer escalations, identify areas for process improvement, and implement solutions to enhance customer satisfaction and loyalty. The ideal candidate will have a proven track record in a supervisory or leadership role within customer service, excellent communication and interpersonal skills, and a strong understanding of customer support metrics and KPIs. You should be adept at motivating teams, resolving conflicts, and fostering a positive work culture. Experience with CRM systems and call centre technology is required. This role demands strong problem-solving abilities, exceptional organizational skills, and a commitment to delivering consistent, high-quality service. If you are a natural leader with a passion for customer excellence and are looking for a challenging and rewarding opportunity in the heart of the West Midlands, we encourage you to apply. Join our client and help shape the future of their customer service operations.
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4
Customer Service Team Lead
CV1 2DU Coventry, West Midlands
£25000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client, a reputable company committed to providing exceptional customer experiences, is seeking a motivated and experienced Customer Service Team Lead to manage their remote customer support team. This pivotal role involves leading a team of customer service representatives, ensuring high levels of customer satisfaction, and driving operational efficiency within the support function. You will be responsible for coaching, mentoring, and performance management of your team, as well as handling escalated customer queries. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a passion for fostering a positive and productive team environment in a remote setting.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of remote customer service representatives to achieve individual and team performance goals.
- Monitor customer service performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Develop and implement training programs to enhance team skills and product knowledge.
- Ensure adherence to company policies, procedures, and service standards.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for process improvements and implement best practices to enhance customer experience.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Manage team scheduling and workload allocation to ensure adequate coverage.
- Foster a positive and supportive team culture, promoting collaboration and continuous learning.
- Contribute to the development and implementation of customer service strategies.
- Maintain up-to-date knowledge of company products, services, and policies.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team leadership capacity.
- Demonstrable experience in managing and developing remote teams.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer service software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to remain calm and professional under pressure.
- Strong organisational and time management skills.
- A customer-centric approach with a passion for delivering exceptional service.
- Ability to train and mentor staff effectively.
- Proficiency in using collaboration tools for remote work (e.g., Slack, Microsoft Teams).
- Familiarity with key customer service metrics and reporting.
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5
Customer Service & Support Team Lead
CV1 2BW Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading provider of (Industry - e.g., technology solutions), is seeking a motivated and experienced Customer Service & Support Team Lead to join their thriving operation in Coventry, West Midlands, UK . This role is critical in ensuring exceptional customer support, leading a team of service professionals, and driving continuous improvement in support processes. The successful candidate will possess strong leadership skills, a deep understanding of customer service principles, and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Lead, mentor, and coach a team of customer service representatives to achieve performance goals and maintain high standards of service.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Handle escalated customer inquiries and complex issues, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Train new team members on company products, services, and support protocols.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Ensure the team adheres to service level agreements (SLAs) and key performance indicators (KPIs).
- Manage team schedules and workload distribution to ensure adequate coverage.
- Contribute to the development and implementation of knowledge base articles and support documentation.
- Foster a positive and supportive team environment that promotes customer focus and professional growth.
- Stay informed about company products/services and industry best practices to provide accurate and up-to-date support.
- Proven experience in a customer service or support role, with at least 2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using customer relationship management (CRM) software and support ticketing systems.
- Excellent communication (written and verbal), problem-solving, and conflict-resolution skills.
- Ability to effectively manage and motivate a team.
- Experience working in a hybrid environment, demonstrating adaptability and collaborative spirit.
- Strong organizational skills and attention to detail.
- A passion for delivering outstanding customer experiences.
- Familiarity with (mention relevant industry, e.g., software support, technical support) is a plus.
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6
Senior Customer Service Team Lead
CV1 1AA Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce company renowned for its exceptional customer focus, is seeking a dedicated and inspiring Senior Customer Service Team Lead to manage and mentor their remote customer support team. This fully remote role is crucial for maintaining and elevating the company's commitment to outstanding customer satisfaction. You will be responsible for leading a team of customer service representatives, ensuring service level agreements (SLAs) are met, and continuously improving support processes.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, coach, and motivate a team of remote customer service representatives to achieve high performance and customer satisfaction targets.
- Oversee daily operations of the customer service function, ensuring timely and effective resolution of customer inquiries via phone, email, and chat.
- Monitor team performance metrics, identify areas for improvement, and implement coaching plans for individual team members.
- Develop and maintain up-to-date knowledge base articles and internal documentation for customer service processes and product information.
- Handle complex customer escalations and resolve challenging issues with professionalism and empathy.
- Contribute to the development and refinement of customer service policies and procedures.
- Train new team members on company products, services, and customer service best practices.
- Collaborate with other departments (e.g., Sales, Operations) to ensure a seamless customer experience.
- Identify trends in customer inquiries and feedback, providing insights to management for product and service improvements.
- Ensure adherence to all company policies and procedures, including data privacy and security protocols.
Qualifications:
- Minimum of 4 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Proven ability to lead, mentor, and motivate a remote team.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service best practices and metrics (e.g., CSAT, NPS, FCR).
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage time effectively, prioritize tasks, and work independently in a remote setting.
- Proficiency in common remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience in the e-commerce industry is a plus.
- This position is fully remote , requiring a dedicated home office setup and reliable internet connection.
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7
Remote Customer Service Team Lead
CV1 2AA Coventry, West Midlands
£25000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Remote Customer Service Team Lead to guide and support their dedicated customer service team. This fully remote position requires a natural leader with exceptional communication skills and a passion for delivering outstanding customer support. You will be responsible for managing a team of customer service representatives, ensuring adherence to service level agreements, driving performance, and fostering a positive team environment. Your role will be crucial in maintaining high levels of customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve individual and team goals.
- Monitor team performance, providing regular feedback, and conducting performance reviews.
- Ensure all customer inquiries are handled promptly, professionally, and efficiently.
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer issues and complaints, resolving them to the customer's satisfaction.
- Train new team members and provide ongoing coaching and development opportunities.
- Maintain up-to-date knowledge of products, services, and company policies.
- Analyse customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve processes.
- Contribute to the development and refinement of customer service protocols and best practices.
- Ensure compliance with company policies and procedures.
- Manage team scheduling and workload distribution to ensure adequate coverage.
- Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles and best practices.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage and motivate a remote team effectively.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Excellent organisational and time management skills.
- Ability to work independently and as part of a remote team.
- A calm and professional demeanor, even under pressure.
- Experience in developing training materials and conducting training sessions.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
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8
Senior Customer Service & Technical Support Specialist
CV1 2DT Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Senior Customer Service & Technical Support Specialist to join their fully remote team. This role is essential for providing exceptional customer support and resolving complex technical issues for a diverse clientele. You will be a key point of contact, offering expert guidance and ensuring high levels of customer satisfaction through effective communication and problem-solving skills.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for software applications and hardware issues via phone, email, and chat.
- Guide customers through product features, functionalities, and best practices to enhance their user experience.
- Diagnose and resolve complex technical problems, escalating to engineering teams when necessary, and ensuring timely resolution.
- Develop and maintain comprehensive knowledge base articles, FAQs, and user guides to empower customers and support colleagues.
- Identify recurring customer issues and provide feedback to product development teams for potential improvements.
- Train and mentor junior customer support representatives, sharing expertise and best practices.
- Manage customer escalations and ensure customer satisfaction with issue resolution.
- Monitor customer support channels and respond to inquiries promptly and professionally.
- Contribute to the continuous improvement of customer support processes and tools.
- Maintain accurate records of customer interactions and technical issues in the CRM system.
- Minimum of 5 years of experience in a technical support or customer service role, with at least 2 years in a senior or lead capacity.
- In-depth knowledge of troubleshooting methodologies for software and hardware issues.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Patience, empathy, and a customer-centric approach to service.
- Experience in developing support documentation and knowledge base content.
- A degree in Information Technology, Computer Science, or a related field is advantageous.
- Ability to adapt to new technologies and learn quickly.
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