What Jobs are available for Customer Service in Stoke?
Showing 215 Customer Service jobs in Stoke
Customer Service Team Lead
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Monitor team performance metrics (e.g., response times, customer satisfaction scores) and identify areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer service team.
- Ensure adherence to company policies, procedures, and service standards.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Manage team schedules, workload distribution, and resource allocation.
- Contribute to the development and refinement of customer service strategies and processes.
- Gather customer feedback and insights to identify opportunities for service enhancement.
- Foster a positive and supportive team environment.
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and coaching abilities.
- Familiarity with customer relationship management (CRM) software.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding customer service.
- Understanding of key customer service metrics and reporting.
- Ability to work effectively in a team environment.
- A commitment to continuous learning and improvement.
- This hybrid role requires regular presence in our **Coventry, West Midlands, UK** office for team meetings and operational oversight, with flexibility for remote work.
Is this job a match or a miss?
Senior Customer Service Lead
Posted 14 days ago
Job Viewed
Job Description
Qualifications:
- Proven experience in a customer service role, with significant experience in a supervisory or lead capacity.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Experience in training and coaching customer service staff.
- Ability to manage escalations and resolve complex customer issues.
- Customer-focused mindset with a commitment to service excellence.
Is this job a match or a miss?
Customer Service Team Lead
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Lead, motivate, and manage a team of customer service representatives.
- Ensure the delivery of high-quality customer support and technical assistance.
- Handle and resolve escalated customer inquiries and complaints.
- Train and coach team members on products, services, and customer service best practices.
- Monitor team performance against KPIs and provide regular feedback.
- Identify trends in customer issues and provide feedback for service improvement.
- Manage daily operations of the customer service centre.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and customer-focused team environment.
- Collaborate with other departments to ensure seamless customer experience.
Qualifications:
- Proven experience in a customer service supervisory or team lead role.
- Minimum of 3 years of experience in a customer service or helpdesk environment.
- Strong understanding of customer service principles and techniques.
- Excellent leadership, coaching, and motivational skills.
- Proficiency in CRM systems and helpdesk software.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in IT support or technical customer service is highly desirable.
Is this job a match or a miss?
Customer Service Team Lead
Posted 17 days ago
Job Viewed
Job Description
Is this job a match or a miss?
Customer Service Team Lead
Posted 22 days ago
Job Viewed
Job Description
Is this job a match or a miss?
Customer Service Team Lead
Posted 24 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, coach, and motivate a team of remote customer service representatives to achieve individual and team performance goals.
- Monitor customer service performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Develop and implement training programs to enhance team skills and product knowledge.
- Ensure adherence to company policies, procedures, and service standards.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for process improvements and implement best practices to enhance customer experience.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Manage team scheduling and workload allocation to ensure adequate coverage.
- Foster a positive and supportive team culture, promoting collaboration and continuous learning.
- Contribute to the development and implementation of customer service strategies.
- Maintain up-to-date knowledge of company products, services, and policies.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team leadership capacity.
- Demonstrable experience in managing and developing remote teams.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer service software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to remain calm and professional under pressure.
- Strong organisational and time management skills.
- A customer-centric approach with a passion for delivering exceptional service.
- Ability to train and mentor staff effectively.
- Proficiency in using collaboration tools for remote work (e.g., Slack, Microsoft Teams).
- Familiarity with key customer service metrics and reporting.
Is this job a match or a miss?
Customer Service & Support Team Lead
Posted 17 days ago
Job Viewed
Job Description
Responsibilities:
- Lead, mentor, and coach a team of customer service representatives to achieve performance goals and maintain high standards of service.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Handle escalated customer inquiries and complex issues, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Train new team members on company products, services, and support protocols.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Ensure the team adheres to service level agreements (SLAs) and key performance indicators (KPIs).
- Manage team schedules and workload distribution to ensure adequate coverage.
- Contribute to the development and implementation of knowledge base articles and support documentation.
- Foster a positive and supportive team environment that promotes customer focus and professional growth.
- Stay informed about company products/services and industry best practices to provide accurate and up-to-date support.
- Proven experience in a customer service or support role, with at least 2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using customer relationship management (CRM) software and support ticketing systems.
- Excellent communication (written and verbal), problem-solving, and conflict-resolution skills.
- Ability to effectively manage and motivate a team.
- Experience working in a hybrid environment, demonstrating adaptability and collaborative spirit.
- Strong organizational skills and attention to detail.
- A passion for delivering outstanding customer experiences.
- Familiarity with (mention relevant industry, e.g., software support, technical support) is a plus.
Is this job a match or a miss?
Be The First To Know
About the latest Customer service Jobs in Stoke !
Senior Customer Service Team Lead
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Lead, coach, and motivate a team of remote customer service representatives to achieve high performance and customer satisfaction targets.
- Oversee daily operations of the customer service function, ensuring timely and effective resolution of customer inquiries via phone, email, and chat.
- Monitor team performance metrics, identify areas for improvement, and implement coaching plans for individual team members.
- Develop and maintain up-to-date knowledge base articles and internal documentation for customer service processes and product information.
- Handle complex customer escalations and resolve challenging issues with professionalism and empathy.
- Contribute to the development and refinement of customer service policies and procedures.
- Train new team members on company products, services, and customer service best practices.
- Collaborate with other departments (e.g., Sales, Operations) to ensure a seamless customer experience.
- Identify trends in customer inquiries and feedback, providing insights to management for product and service improvements.
- Ensure adherence to all company policies and procedures, including data privacy and security protocols.
Qualifications:
- Minimum of 4 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Proven ability to lead, mentor, and motivate a remote team.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service best practices and metrics (e.g., CSAT, NPS, FCR).
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage time effectively, prioritize tasks, and work independently in a remote setting.
- Proficiency in common remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience in the e-commerce industry is a plus.
- This position is fully remote , requiring a dedicated home office setup and reliable internet connection.
Is this job a match or a miss?
Remote Customer Service Team Lead
Posted 23 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve individual and team goals.
- Monitor team performance, providing regular feedback, and conducting performance reviews.
- Ensure all customer inquiries are handled promptly, professionally, and efficiently.
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer issues and complaints, resolving them to the customer's satisfaction.
- Train new team members and provide ongoing coaching and development opportunities.
- Maintain up-to-date knowledge of products, services, and company policies.
- Analyse customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve processes.
- Contribute to the development and refinement of customer service protocols and best practices.
- Ensure compliance with company policies and procedures.
- Manage team scheduling and workload distribution to ensure adequate coverage.
- Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles and best practices.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage and motivate a remote team effectively.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Excellent organisational and time management skills.
- Ability to work independently and as part of a remote team.
- A calm and professional demeanor, even under pressure.
- Experience in developing training materials and conducting training sessions.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
Is this job a match or a miss?
Senior Customer Service & Technical Support Specialist
Posted 25 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for software applications and hardware issues via phone, email, and chat.
- Guide customers through product features, functionalities, and best practices to enhance their user experience.
- Diagnose and resolve complex technical problems, escalating to engineering teams when necessary, and ensuring timely resolution.
- Develop and maintain comprehensive knowledge base articles, FAQs, and user guides to empower customers and support colleagues.
- Identify recurring customer issues and provide feedback to product development teams for potential improvements.
- Train and mentor junior customer support representatives, sharing expertise and best practices.
- Manage customer escalations and ensure customer satisfaction with issue resolution.
- Monitor customer support channels and respond to inquiries promptly and professionally.
- Contribute to the continuous improvement of customer support processes and tools.
- Maintain accurate records of customer interactions and technical issues in the CRM system.
- Minimum of 5 years of experience in a technical support or customer service role, with at least 2 years in a senior or lead capacity.
- In-depth knowledge of troubleshooting methodologies for software and hardware issues.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Patience, empathy, and a customer-centric approach to service.
- Experience in developing support documentation and knowledge base content.
- A degree in Information Technology, Computer Science, or a related field is advantageous.
- Ability to adapt to new technologies and learn quickly.
Is this job a match or a miss?