1413 Customer Service jobs in Strood
Customer Service Representative
Posted 4 days ago
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Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Support
Posted 2 days ago
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Customer Services - 25k-27k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent.
Responsibilities:
- Be the first point of contact for customers calling into the company
- Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns.
- The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes).
- Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date
- Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues.
- Accurate processing of quotes, orders, returns and invoicing as required
- Make outbound calls to customers with outstanding quotes to help close the sale
Required experience:
- 2 years' experience in a call centre environment answering incoming traffic and making outgoing calls
- 2 years' experience in an outbound sales environment.
- Knowledge of CRM systems and processes
My client is a large and rapidly expanding Engineering company looking for a Customer Services expert for the UK fleet team.
If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
Customer Service Assistant
Posted today
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Customer Service Assistant
-Available to work up to 20/30 Hours Per Week over 7 days
-Potential to become a permanent role for the right person
-Opportunities within a Kitchen Based role
-Able to work alone
We're currently recruiting a dedicated Assistant - Zero Hours to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week.
As a Assistant - Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers
- Crafting eye-catching food and counter displays that draw customers in
- Proudly representing Defence and and embodying our positive brand image
- Handling transactions with ease and operating the cash register efficiently
- Upholding the highest standards of Food Handling & Hygiene
- Ensuring a safe and healthy work environment by adhering to Health & Safety regulations
Our ideal Assistant - Zero Hours will:
- Bring a positive, can-do attitude to everything you do
- Show genuine passion for delivering exceptional customer service
- Excel as a supportive and collaborative team player
- Embrace the excitement of thriving under pressure
- Demonstrate impeccable time management and reliability
- Prioritise safety in every task you undertake
- Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/2708/ / /R/WJ #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Advisor
Posted 4 days ago
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Customer Service Advisor !
Maidstone based
Salary: 26,000
Start date: ASAP
Hybrid working: 4 days working from home / 1 in office
Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.
The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.
Apply now for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Apprentice
Posted 5 days ago
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Do you want to jump-start your career while earning a well-regarded qualification?
Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.
We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.
On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Excellent computer abilities
- You'll have a passion for serving others and providing the best service
- Good time management skills supporting you to complete the apprenticeship
- Be self-assured conversing with others and engaging with new and different individuals
- Be goal-focused and like overcoming difficulties
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Starting at 8,000 increasing to 4,810 over 24 months
Customer Service Advisor
Posted 5 days ago
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Job Description
Are you seeking a team that shares your passion for providing excellent customer service?
Are you a determined individual? Do you enjoy setting goals for yourself?
If so, this is a chance you won't want to pass up.
This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.
No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.
The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £,000 on average and up to ,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.
Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.
In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.
This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.
Main responsibilities:
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Commitment to providing excellent customer service
- Dedication to finding the best solutions to problems
- Excellent computer abilities
- Outstanding writing and vocal communication abilities
Skills / Qualifications / Experience
- Previous customer service / call centre experience would be advantageous
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
4,810.59 starting salary + bonus
Customer Service Executive
Posted 5 days ago
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Job Description
A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.
The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.
As a Customer Service Executive you will:
- Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
- Handle general client queries and monitor / handle external and internal emails
- Place customer orders using multiple and sometimes complex systems
- Learn and maintain product and service knowledge
- Set up client accounts and provide support to new customers including quotations
- Promote existing and new products and services where required
Skills & experience required:
- Previous phone / office based customer service experience ideally
- Good computer literacy and administration skills
- High attention to detail and good accuracy levels
- An aptitude for problem solving
- Previous experience with Google Drive, technical systems and CRM systems is a strong advantage
Salary, hours & company benefits:
- 25,260 per annum
- Monday to Friday 9am to 5.30pm
- Flexible working - hybrid with 3 days per week in the office and 2 from home
- 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
- Share incentive plan
- Pension scheme
- Life assurance scheme
- Income protection plan
- Comprehensive discounts at major retailers
- Wellbeing centre
- Access to free health and fitness classes and other perks
- Volunteer days
Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.
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Customer Service Manager
Posted 5 days ago
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Customer Service Manager
40,000 - 45,000 per annum
Dartford
Monday-Friday 9am-5pm
25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch
Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!
What You'll Do:
As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:
- Leading and mentoring a team of dedicated customer service representatives.
- Developing and implementing customer service strategies that align with our company goals.
- Ensuring high levels of customer satisfaction through effective communication and problem-solving.
- Analysing customer feedback to continuously improve our services.
- Collaborating with other departments to address customer needs and streamline processes.
What We're Looking For:
- Proven experience in a customer service management role, ideally within the manufacturing sector.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- A strategic mindset with a focus on customer satisfaction and retention.
- Proficiency in CRM software and Microsoft Office Suite.
Why You'll Love Working Here:
- Competitive Salary: Earn between 40,000 to 45,000 annually.
- Contract Type: Permanent position, offering stability and growth.
- Full-Time Hours: Enjoy a structured working pattern while making a difference.
- Supportive Environment: Join a friendly and enthusiastic team that values collaboration and innovation.
What's in it for You?
- Opportunities for professional development and career advancement.
- A chance to shape the customer service experience in a reputable company.
- A workplace culture that encourages creativity and celebrates achievements.
Ready to Make a Difference?
If you're excited about leading a team to new heights and providing exceptional service, we want to hear from you! Apply today and take the next step in your career.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Coordinator
Posted 5 days ago
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Customer Service Coordinator
Hours: Full time, (Mon- Friday) 8.00 am – 5 pm
Salary: £25,522 a year + Benefits
Location: Eastbourne – Free parking
We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.
The Role:
Customer Service Coordinator:
- Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
- Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
- Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time.
- Responsible for scheduling, updating and closing the orders within set time frames.
- Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
- Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
- Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
- Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.
- General – Responsible for helping out in required area of the customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
- Achieves business results and adds value to the service
- Focuses on internal and external customers
- Builds and maintains effective teamwork with colleagues
- Embraces change , stay calm and professional at all times
- Perform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
About you:
- Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
- Excellent communication skills and ability to empathise. Calm under pressure.
- Previous administration and diary management experience is advantageous
- Professional and confident manner over the telephone and via email.
- Good attention to detail, accuracy and be able to multitask.
- Competent IT skills with an ability to learn new systems
- Qualified to GCSE level or equivalent
- An enthusiastic, motivated , positive and approachable individual who strives to succeed.
What can we offer you?
- Permanent, full-time contract after probationary period ( 6 months)
- 25 days holiday FTE , (plus Bank Holidays)
- Company Pension Scheme
- Life Assurance
- Free on-site parking
INDLS
Customer Service Administrator
Posted 5 days ago
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Job Description
Salary: 25,000 - 27,000 per annum
Hours: 8am-5pm/ 9am-5.30pm/ 10.30am-7pm Monday-Friday (2 lates on average per week) plus 1 in 4 Saturdays
Benefits: Free parking, on-going training (professional qualifications included) and support, 20 days + 8 bank holidays rising to 25 days + 8 bank holidays through length of service
Location: Rural Tunbridge Wells, you must be a driver due to the location
Are you looking for a career? Do you have Customer Service experience? Are you looking to work within a vibrant, buzzing and progressive office?
Within this role you will be responsible for -
* Answering incoming calls for the department
* Completing data entry into the relevant systems
* Assisting customers with their enquiries
* Providing holiday cover by carrying out admin tasks for other departments
You will have strong verbal and written communication skills, have strong interpersonal skills and be able to build rapport with clients/customers and a high level of attention to detail and accuracy.
If you would like to apply for a role then please send your CV across today.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.