What Jobs are available for Customer Service in Swadlincote?

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

• Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Process orders, returns, and exchanges as needed.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Identify and communicate customer feedback and recurring issues to management.
• Adhere to all customer service standards, response times, and quality metrics.
• Contribute to team efforts and participate in ongoing training and development.
• Ensure a high level of customer satisfaction and build strong customer relationships.
• Maintain a professional and positive attitude at all times.

• Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
• Previous experience in a customer service or call centre environment.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with standard office software and experience with CRM systems.
• Ability to multitask and manage time effectively in a remote work setting.
• Reliable internet connection and a dedicated, quiet workspace.
• Patience, empathy, and a professional demeanor.
• Flexibility to work various shifts, including evenings and weekends as needed.

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information.
• Identify and escalate priority issues to the relevant departments.
• Contribute to customer service process improvements.
• Gather customer feedback and report on trends.
• Adhere to company policies and procedures at all times.
• Ensure consistent brand representation and customer service standards.

• Previous experience in a customer service or call centre environment is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.
• Familiarity with e-commerce platforms and retail operations is advantageous.
• High school diploma or equivalent; further education is a plus.
• A proactive and empathetic approach to customer care.
• Ability to adapt to changing priorities and customer needs.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted

Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes

We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)

The role will take the lead managing & improving our general business administration and operational processes.

Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.

Responsibilities:

- Oversee the daily business administrations operations.

- Admin support for all aspects of the business- sales, finance, operations & HR

- Manage, maintain CRM system, QMS compliance

- Passionate and motivated individual to drive performance and process improvement

Requirements:

- Excellent organizational and time management skills

- Reliable & Loyal

- Strong communication skills, both written and verbal

- Proficient in using office software such as Microsoft Office Suite

- Knowledge of construction type services

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in all work performed

Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.

If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)

Job Type: Full-time

Pay: £12.35-£14.65 per hour

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email in a professional and courteous manner
• Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
• Liaise with engineers to ensure availability and efficient route planning
• Maintain accurate records of service requests, appointments, and customer interactions
• Provide timely updates to customers regarding appointment status and engineer arrival times
• Work closely with internal teams to ensure parts and resources are available for scheduled jobs
• Resolve customer issues and escalate where necessary to ensure high levels of satisfaction

Requirements:

Proven experience in a customer service role, ideally within a technical or engineering environment

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with scheduling software or CRM systems is a plus
• A team player with a positive attitude and a commitment to delivering outstanding service

The Benefits:

• Competitive salary with annual bonus scheme.
• Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
• 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
• Company sick pay scheme.
• Company personal pension plan with free x3 free life assurance scheme.
• Comprehensive training, career development and advancement opportunities.
• Complete range of high street discounts, discounted gym memberships, etc.
• One day's paid time off per annum to undertake voluntary work.

Equal Opportunities:

We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• What experience do you have managing customer queries and booking in services to attend them to resolve their query?

Work Location: In person

• Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Collaborate with other departments to address customer needs and resolve cross-functional issues.
• Manage team schedules, workload distribution, and performance evaluations.
• Maintain a deep understanding of company products and services to effectively guide the team.
• Contribute to the development of customer service strategies and initiatives.
• Ensure a positive and supportive work environment for the customer service team.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong interpersonal skills with the ability to motivate and guide a team.
• Proficiency in customer service software and CRM systems.
• Demonstrated ability to handle stressful situations and de-escalate customer issues.
• Experience in developing and implementing customer service processes.
• A proactive approach to identifying and addressing potential customer service challenges.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine commitment to delivering exceptional customer experiences.
• Familiarity with various communication platforms and support tools.