What Jobs are available for Customer Service in Swanley?

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Customer Service Assistant

Wilson's Casino Experience

£ £3.10 per hour (dependant on shift hours)

Minimum 40 hours per week

We are Wilson's Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we're looking for friendly and professional people to join our team.

We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.

Flexibility and a passion for dealing with customers are essentials for this role.

You will provide a high standard of customer service and safety to all customers and visitors to our venue.

Key Responsibilities will include:

You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.

You will provide help to customers and visitors who may require assistance.

You will remain friendly, approachable and professional at all times.

You will help to maintain the cleanliness and tidiness of the venue.

You will follow all health and safety procedures.

You will follow the company's cash procedures, including handling cash and providing assistance to our customers.

You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company's procedures.

You will ensure that our "Challenge 25 Policy" is followed and will be responsible for checking identification.

You will assist with our promotions and marketing.

You will be fully compliant with our licensing objectives – training will be given.

You will be available to work any of our designated shift times (see below).

We offer:

Competitive salaries.

Company pension.

Full training.

Possible opportunities to progress throughout the business.

If you are a people person and have got the skills and customer service experience we're looking for, apply today

* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.

Job Types: Full-time, Permanent

Salary: £1 25 (day shift & night shift) - 3.10 per hour (overnight shift)

Normal Schedule (subject to change):

Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am). You must be available to work any of these shift patterns, on any given day of the week.

Experience:

Customer Service: 1 year (preferred, but not essential)

Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)

Job Types: Full-time, Permanent

Pay: 2.25- 3.10 per hour

Benefits:

• Company pension

Application question(s):

• What is your current home location? (you MUST answer this question)
• Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
• Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
• You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)
• We operate 24 hours a day, 7 days a week. Please confirm that you are happy to work any shift, day, night & overnight? (YOU MUST ANSWER THIS QUESTION)

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

About Us: 

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures. As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy. Tuned For The Future. 

As we continue to expand our reach and product offerings, we are seeking a hungry, driven, exceptional communicator to help grow our Customer Experience team. This is the perfect opportunity for someone early in their career who wants to have huge impact on a growing brand. 

Role Overview: 

R.A.D®s customer is at the heart of everything we do. We have a hugely loyal customer base who keep coming back because our products are exceptional, but so too is the customer experience. We are seeking a Customer Service Specialist who wants to deliver exceptional experiences to our customers, while staying true to our brand values, voice and business needs. 

Key Responsibilities:

• Engaging directly with customers, responding to their questions in a way that feels authentically R.A.D®. 

• Ensuring every customer feels like R.A.D®s #1 priority and receives a high-quality experience, no matter the ask. 

• Answering queries and managing the customer inbounds on pre and post sales, and everything in between. 

• Providing specialist answers to questions about products and the brand, taking pride in being a subject matter expert.  

• Managing customer returns efficiently so that customers feel supported throughout the process. 

• Assisting in the creation of customer orders, seeding orders and any other internal or external order assistance, as required. 

• Recommending improvements to company processes for efficiency; always looking for automations while still managing the day-to-day tasks. 

• Calmly managing a varied workload, understanding that the inbox may be busier at launches and other moments. 

• Working with the Customer Service Manager, the Director of Operations, the Supply Chain Manager and any other team as required to ensure Customer Service is the best internal resource it can be. 

• Willing to take on wider business tasks as is needed in a growing team. 

Requirements

Key Skills/Experience required: 

• Proven excellence in communication – either in a customer service role or similar (previous customer service experience is a huge plus); with a focus on email communications. 

• Tech-savvy - you maybe haven’t worked with Shopify or Gorgias before, but you’ll be able to pick it up quickly! 

• Proficient at MS Office tools. 

• Impeccable attention to detail. 

Not essential but nice to have skills/experience: 

• Previous in-house customer service experience for a brand. 

• Working with Shopify’s back-end – particularly Orders and Products. 

• Proven track record of responding to followers, customers on social channels. 

• Knowledge of and interest in fitness, in some form, is a bonus. 

 This role is for you if: 

• You absolutely love dealing with people, problem solving and that satisfying feeling of a happy customer.  

• You are happy to operate in the grey – you can handle nuance and reflect that in the way you communicate. You are adaptable and understanding when priorities shift or processes evolve. 

• You thrive in fast-paced environments where no two days are the same. 

• You are a 100% team player, and always seeking ways to help the team and the brand, as well as the customer.  

• You're a good listener with natural empathy, who can approach a problem from both sides. 

• You’re a self-starter with the ability to use initiative  – you don’t wait for instruction, but you always seek to understand better and aren’t afraid to ask for help. 

• You’re so excited about the brand that it will shine through in your product knowledge and customer relations. 

We are global but based in the UK. Occasionally you may be asked to help keep things moving along for our international customers during UK bank holiday periods.  

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On-site gym
• Quarterly Power of Movement allowance towards fitness pursuits

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

An exciting opportunity for a for a bright and confident Customer Service and Marketing Assistant has arisen at Old Queen Street Media (publishers of UnHerd , The Spectator and Apollo magazines).

You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries,  moderating the website’s comments section, and handling shop and merchandise orders.

Based in our lovely offices overlooking St James’ Park, you will be part of a close knit team working 5 days a week in the office. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.

This is a fantastic role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.

Key Responsibilities:

• Handle day to day incoming customer/subscriber enquiries
• Comment moderation on unherd.com and our social media channels
• Handle the fulfilment of merchandise and shop orders
• Assist with the general running and housekeeping of the office
• Liaise with our subscriptions team to ensure that processes are running efficiently

Key Skills and Knowledge:

• Experience of working with various CMS platforms would be beneficial
• The ability to actively listen to customers so they can adequately gauge and address their needs
• Outstanding written and verbal communication skills, with a strong command of the English language
• Ability to work to strict deadlines and capable of managing and prioritising the workload
• Ability to work and thrive in a multi tasked and fast paced environment on your own and within a team
• Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
• Previous experience of using analytical packages such as Google Analytics would be beneficial
• Excellent skills in Word, Excel and PowerPoint
• A keen interest in politics and current affairs would put you in good stead

Requirements

• Experience in a customer service or marketing support role

• Strong verbal and written communication skills

• Ability to handle inquiries, complaints, and feedback professionally

• Experience using customer service tools

• Patience, empathy, and active listening skills

• Ability to multitask and manage time effectively
• Some remote weekend work when required

Who we are

Our mission at Seat Unique is simple: to make premium live experiences more accessible to fans.

We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and cultural events.

Seat Unique empowers clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and enhance the overall fan experience. We provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly. 

We have forged official partnerships with globally renowned sports clubs, venues, and rights holders. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships, including prestigious clubs such as Burnley FC, Yorkshire Cricket, and the Jacksonville Jaguars UK to name just a few. 

At Seat Unique, we believe in the power of live events. That’s why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique’s strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted’s 100: UK & Ireland in 2024, our commitment to excellence and innovation continues to drive our success.

If you are passionate about revolutionising the live events industry and creating memorable experiences for fans worldwide, Seat Unique is the place for you! Join our dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry.

Who we’re looking for

Seat Unique is looking for a dedicated and customer-centric Customer Experience Executive to join our team. In this role, you will be at the forefront of our venue liaison to ensure customers feel the optimal VIP  experience across all venues. You will be responsible for championing our pre-event & on-site customer experience to ensure seamless arrival to the correct entrance, suite & seating whilst highlighting awareness of all VIP perks throughout the event experience. 

We're in the live events business, which means in-person events are our core. This translates to our company culture and  this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.

Requirements

Responsibilities

As a Customer Experience Executive, you will be responsible for ensuring that customers enjoy an outstanding and seamless VIP experience from pre-event planning through to on-site coordination and post-event follow-up.

Your role will involve:

• Channel-agnostic Customer Service: Act as the first point of contact for customers and drive the delivery of consistent and outstanding customer experiences across multiple communication channels, including phone and email.

• Customer Excellence: Confidently put yourself in the customer’s shoes, realising potential questions for various customer types and providing the best information to ensure the best experience.
• Customer Interaction: Love working with customers daily, understanding their concerns, and providing feedback with a commitment to exceptional service.
• Product Evolution: Feedback to the team and venues on potential improvements to the experience; proactively recognising customers by offering unexpected perks to enhance brand loyalty and retention.
• Passion for Ticketing: Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.
• Issue Management: Take ownership of customer issues, ensuring timely and effective resolution while maintaining a positive customer relationship.
• Intranet FAQs: Leverage existing venues & packages to build an intranet of FAQs to support the customer service team.
• Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.

Skills & Experience

While these qualifications are highly regarded, we appreciate the value of diverse experiences. You don't need all of them, but they could include:

• Fluent in one or more of the following: French, Spanish, Italian, German
• Background in event or hospitality management.
• Exceptional interpersonal skills, able to connect authentically with partners, customers and deliver exceptional service experiences.
• Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
• Outstanding verbal and written communication skills, adapting your tone to various communication channels.
• Empathy and active listening skills to understand customer needs and provide personalised solutions.
• Ability to maintain composure and professionalism in high-pressure situations.
• Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.
• 1+ years of experience in event management, hospitality or customer service.

Benefits

Our benefits 

• Employee share options scheme

• Quarterly bonus
• 23 days of annual leave + public holidays
• A top-tier private health insurance package
• Penfold pension scheme
• Learning and development budget
• Employee Referral Scheme
• Cycle to work scheme
• Weekly Deliveroo vouchers
• Access to VIP experiences at live events