Customer Service Advisor

Mid Glamorgan, Wales £24847 - £26430 Annually ctrg

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

temporary

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

  • Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
  • Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
  • Mid-week mornings: 8 AM to 4 PM
  • Mid-week afternoons: 12 PM to 8 PM
  • Saturday shift: 9 AM to 4 PM
  • Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

  • Handle a variety of customer inquiries and complaints efficiently.
  • Represent The Royal Mint, ensuring all communications reflect its brand and values.
  • Collaborate with different departments to resolve customer queries promptly and personally.
  • Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

  • To deal effectively with all manner of customer queries and complaints.
  • To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
  • To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
  • Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

  • Passion for delivering outstanding customer experiences and achieving results.
  • Positive attitude, maintaining composure under pressure.
  • Empathetic, with the ability to understand the customer's perspective.
  • Uses initiative to think creatively and find solutions to customer inquiries.
  • Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

  • Product Knowledge: a thorough understanding of our products and our customer journey.
  • Active Listening: Pay attention to customer needs and concerns.
  • Empathy: Show understanding and compassion.
  • Conflict Resolution: Handle disputes calmly and effectively.
  • Problem Solving: Find solutions to customer issues.
  • Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

  • Canteen
  • Causal dress
  • Discounted or free food
  • Free, on-site parking
  • Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Mid Glamorgan, Wales £24847 - £26430 Annually ctrg

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

temporary

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

  • Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
  • Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
  • Mid-week mornings: 8 AM to 4 PM
  • Mid-week afternoons: 12 PM to 8 PM
  • Saturday shift: 9 AM to 4 PM
  • Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

  • Handle a variety of customer inquiries and complaints efficiently.
  • Represent The Royal Mint, ensuring all communications reflect its brand and values.
  • Collaborate with different departments to resolve customer queries promptly and personally.
  • Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

  • To deal effectively with all manner of customer queries and complaints.
  • To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
  • To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
  • Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

  • Passion for delivering outstanding customer experiences and achieving results.
  • Positive attitude, maintaining composure under pressure.
  • Empathetic, with the ability to understand the customer's perspective.
  • Uses initiative to think creatively and find solutions to customer inquiries.
  • Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

  • Product Knowledge: a thorough understanding of our products and our customer journey.
  • Active Listening: Pay attention to customer needs and concerns.
  • Empathy: Show understanding and compassion.
  • Conflict Resolution: Handle disputes calmly and effectively.
  • Problem Solving: Find solutions to customer issues.
  • Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

  • Canteen
  • Causal dress
  • Discounted or free food
  • Free, on-site parking
  • Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Talbot Green, Wales ctrg

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

temporary

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

  • Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
  • Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
  • Mid-week mornings: 8 AM to 4 PM
  • Mid-week afternoons: 12 PM to 8 PM
  • Saturday shift: 9 AM to 4 PM
  • Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

  • Handle a variety of customer inquiries and complaints efficiently.
  • Represent The Royal Mint, ensuring all communications reflect its brand and values.
  • Collaborate with different departments to resolve customer queries promptly and personally.
  • Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

  • To deal effectively with all manner of customer queries and complaints.
  • To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
  • To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
  • Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

  • Passion for delivering outstanding customer experiences and achieving results.
  • Positive attitude, maintaining composure under pressure.
  • Empathetic, with the ability to understand the customer's perspective.
  • Uses initiative to think creatively and find solutions to customer inquiries.
  • Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

  • Product Knowledge: a thorough understanding of our products and our customer journey.
  • Active Listening: Pay attention to customer needs and concerns.
  • Empathy: Show understanding and compassion.
  • Conflict Resolution: Handle disputes calmly and effectively.
  • Problem Solving: Find solutions to customer issues.
  • Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

  • Canteen
  • Causal dress
  • Discounted or free food
  • Free, on-site parking
  • Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Talbot Green, Wales ctrg

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

temporary

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

  • Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
  • Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
  • Mid-week mornings: 8 AM to 4 PM
  • Mid-week afternoons: 12 PM to 8 PM
  • Saturday shift: 9 AM to 4 PM
  • Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

  • Handle a variety of customer inquiries and complaints efficiently.
  • Represent The Royal Mint, ensuring all communications reflect its brand and values.
  • Collaborate with different departments to resolve customer queries promptly and personally.
  • Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

  • To deal effectively with all manner of customer queries and complaints.
  • To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
  • To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
  • Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

  • Passion for delivering outstanding customer experiences and achieving results.
  • Positive attitude, maintaining composure under pressure.
  • Empathetic, with the ability to understand the customer's perspective.
  • Uses initiative to think creatively and find solutions to customer inquiries.
  • Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

  • Product Knowledge: a thorough understanding of our products and our customer journey.
  • Active Listening: Pay attention to customer needs and concerns.
  • Empathy: Show understanding and compassion.
  • Conflict Resolution: Handle disputes calmly and effectively.
  • Problem Solving: Find solutions to customer issues.
  • Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

  • Canteen
  • Causal dress
  • Discounted or free food
  • Free, on-site parking
  • Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Customer Service Coordinator

CF31 Bridgend Pen y bont ar Ogwr, Wales Exponential-e

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off

Your new role:

  • Be the first point of contact for Exponential-e customers
  • li>Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
  • Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed:

    < i>Strong customer service focus with excellent verbal and written communication skills
  • Proven problem solver with strong analytical and trend analysis skills
  • Positive and professional attitude

What we offer:

  • Career progression opportunities
  • Dedicated Learning and Development team and access to a range of training, courses and certification support
  • Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
  • Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Tonyrefail, Wales Rafferty Resourcing

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Advisor, Permanent, Tonyrefail

We are seeking a Customer Service Advisor for a company based in Tonyrefail. The position is a mix of account management, order processing, customer service and administration. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.

The Role:

This position involves communicating with customers and suppliers via phone calls (and email too). Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details. While sending an email might cause delays, a brief phone call can resolve matters swiftly.

  • Managing your designated key customer accounts
  • Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
  • Providing pricing and product information to your customers via email
  • Responding to emails and taking incoming phone calls
  • Updating the quotation system with information, such as volume, quantities and technical specifications
  • Matching invoices with delivery notes
  • Collaborating with the wider team regarding stock updates and deliveries
  • Ensuring all customer information, is entered accurately on the CRM system

The Person:

We are looking for individuals who can bring a diverse set of strengths to the team. If you have a background in kitchen, furniture, or carpet retail settings, or if you have experience in commercial or manufacturing roles that involve order processing and managing repeat customers, we encourage you to apply. Here are some key skills and attributes we are seeking in potential candidates:

  • Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
  • Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
  • Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
  • Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
  • Team player: Willingness to collaborate with team members, support colleagues, and contribute to a positive work environment
  • Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).

Additional Information

  • This is a full time office based role
  • Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
  • Early Friday finish (on rota), if working compressed hours
  • No weekend working
  • Salary up to £29,000 depending on experience
  • Flexible holidays
  • Increasing holiday entitlement
  • Additional days holiday for your birthday
  • Life insurance, company pension scheme
  • Discount shopping via Perks at Work
  • Casual dress on a Friday

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie.

This advertiser has chosen not to accept applicants from your region.

Apprentice Customer Service Advisor

CF44 Aberdare, Wales EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time : Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role  

This is customer service, so lets keep it simple. Would you love working in customer service? Do you want  unlimited   earning   potential  with a super simple,  uncapped   bonus scheme ?  

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the  backbone  of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the  EE   family  is the right one for them.  

We are more than a  team  at EE; we are a   family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and  personal  service every single time.    

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us  

We are  passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.  

Enrolling onto our  Aspire  programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.  

Our  Aspire  programme is just one example of how we can help you move your  career  forwards, and if you’d like to know more just ask!  

Wondering If You’re What We’re Looking For?  

We believe in a completely  personal  environment, where you’re treated like you want to be treated. We’re  committed  to working together to build a  community  where everyone feels they belong. Whatever your  age ,  race ,  sexuality ,  disability ,  religion  or  gender   identity , we recognise and  celebrate  our differences and embrace  diversity  at all levels. Everyone is  welcome  at EE.  

Wondering What’s In It For You?  

Being part of the EE family brings a huge number of benefits including the below:  

  • A  great  starting salary of  £21,620 , plus  incentives  throughout the year  

  • Our  Smart working model  which supports you to create a  flexible working  routine that works for you  

  • Huge  discounts of EE & BT products including your Mobile and Broadband – saving you  hundreds   of   pounds  every year  

  • Brand  new   sites ! We are currently refurbing all our contact centres to make them  state of the art  and a great place to work  

  • Volunteering days, so you can  give back  to your local community  

  • Optional Private Healthcare and Dental, for  you  and the  family  

  • A share scheme where you can  invest  in the company at a  discounted  rate  

  • 25 days holiday  with the option to buy more  

  • Optional Pension scheme to  protect  your  future  

  • Critical Illness  cover  

  • Gym membership  discounts  

  • Discounts  off attractions for the  family  all year round  

The smaller bits like;  free  parking on our sites,  free  tea and coffee, and even a  concierge  

What Are You Waiting For?  

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!  

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service Jobs in Swansea !

Apprentice Customer Service Advisor

CF45 Mountain Ash, Wales EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time : Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role  

This is customer service, so lets keep it simple. Would you love working in customer service? Do you want  unlimited   earning   potential  with a super simple,  uncapped   bonus scheme ?  

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the  backbone  of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the  EE   family  is the right one for them.  

We are more than a  team  at EE; we are a   family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and  personal  service every single time.    

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us  

We are  passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.  

Enrolling onto our  Aspire  programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.  

Our  Aspire  programme is just one example of how we can help you move your  career  forwards, and if you’d like to know more just ask!  

Wondering If You’re What We’re Looking For?  

We believe in a completely  personal  environment, where you’re treated like you want to be treated. We’re  committed  to working together to build a  community  where everyone feels they belong. Whatever your  age ,  race ,  sexuality ,  disability ,  religion  or  gender   identity , we recognise and  celebrate  our differences and embrace  diversity  at all levels. Everyone is  welcome  at EE.  

Wondering What’s In It For You?  

Being part of the EE family brings a huge number of benefits including the below:  

  • A  great  starting salary of  £21,620 , plus  incentives  throughout the year  

  • Our  Smart working model  which supports you to create a  flexible working  routine that works for you  

  • Huge  discounts of EE & BT products including your Mobile and Broadband – saving you  hundreds   of   pounds  every year  

  • Brand  new   sites ! We are currently refurbing all our contact centres to make them  state of the art  and a great place to work  

  • Volunteering days, so you can  give back  to your local community  

  • Optional Private Healthcare and Dental, for  you  and the  family  

  • A share scheme where you can  invest  in the company at a  discounted  rate  

  • 25 days holiday  with the option to buy more  

  • Optional Pension scheme to  protect  your  future  

  • Critical Illness  cover  

  • Gym membership  discounts  

  • Discounts  off attractions for the  family  all year round  

The smaller bits like;  free  parking on our sites,  free  tea and coffee, and even a  concierge  

What Are You Waiting For?  

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!  

This advertiser has chosen not to accept applicants from your region.

Apprentice Customer Service Advisor

CF39 Tonyrefail, Wales EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time : Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role  

This is customer service, so lets keep it simple. Would you love working in customer service? Do you want  unlimited   earning   potential  with a super simple,  uncapped   bonus scheme ?  

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the  backbone  of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the  EE   family  is the right one for them.  

We are more than a  team  at EE; we are a   family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and  personal  service every single time.    

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us  

We are  passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.  

Enrolling onto our  Aspire  programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.  

Our  Aspire  programme is just one example of how we can help you move your  career  forwards, and if you’d like to know more just ask!  

Wondering If You’re What We’re Looking For?  

We believe in a completely  personal  environment, where you’re treated like you want to be treated. We’re  committed  to working together to build a  community  where everyone feels they belong. Whatever your  age ,  race ,  sexuality ,  disability ,  religion  or  gender   identity , we recognise and  celebrate  our differences and embrace  diversity  at all levels. Everyone is  welcome  at EE.  

Wondering What’s In It For You?  

Being part of the EE family brings a huge number of benefits including the below:  

  • A  great  starting salary of  £21,620 , plus  incentives  throughout the year  

  • Our  Smart working model  which supports you to create a  flexible working  routine that works for you  

  • Huge  discounts of EE & BT products including your Mobile and Broadband – saving you  hundreds   of   pounds  every year  

  • Brand  new   sites ! We are currently refurbing all our contact centres to make them  state of the art  and a great place to work  

  • Volunteering days, so you can  give back  to your local community  

  • Optional Private Healthcare and Dental, for  you  and the  family  

  • A share scheme where you can  invest  in the company at a  discounted  rate  

  • 25 days holiday  with the option to buy more  

  • Optional Pension scheme to  protect  your  future  

  • Critical Illness  cover  

  • Gym membership  discounts  

  • Discounts  off attractions for the  family  all year round  

The smaller bits like;  free  parking on our sites,  free  tea and coffee, and even a  concierge  

What Are You Waiting For?  

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!  

This advertiser has chosen not to accept applicants from your region.

Apprentice Customer Service Advisor

CF43 Ferndale, Wales EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time : Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role  

This is customer service, so lets keep it simple. Would you love working in customer service? Do you want  unlimited   earning   potential  with a super simple,  uncapped   bonus scheme ?  

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the  backbone  of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the  EE   family  is the right one for them.  

We are more than a  team  at EE; we are a   family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and  personal  service every single time.    

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. 

Your Future With Us  

We are  passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.  

Enrolling onto our  Aspire  programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.  

Our  Aspire  programme is just one example of how we can help you move your  career  forwards, and if you’d like to know more just ask!  

Wondering If You’re What We’re Looking For?  

We believe in a completely  personal  environment, where you’re treated like you want to be treated. We’re  committed  to working together to build a  community  where everyone feels they belong. Whatever your  age ,  race ,  sexuality ,  disability ,  religion  or  gender   identity , we recognise and  celebrate  our differences and embrace  diversity  at all levels. Everyone is  welcome  at EE.  

Wondering What’s In It For You?  

Being part of the EE family brings a huge number of benefits including the below:  

  • A  great  starting salary of  £21,620 , plus  incentives  throughout the year  

  • Our  Smart working model  which supports you to create a  flexible working  routine that works for you  

  • Huge  discounts of EE & BT products including your Mobile and Broadband – saving you  hundreds   of   pounds  every year  

  • Brand  new   sites ! We are currently refurbing all our contact centres to make them  state of the art  and a great place to work  

  • Volunteering days, so you can  give back  to your local community  

  • Optional Private Healthcare and Dental, for  you  and the  family  

  • A share scheme where you can  invest  in the company at a  discounted  rate  

  • 25 days holiday  with the option to buy more  

  • Optional Pension scheme to  protect  your  future  

  • Critical Illness  cover  

  • Gym membership  discounts  

  • Discounts  off attractions for the  family  all year round  

The smaller bits like;  free  parking on our sites,  free  tea and coffee, and even a  concierge  

What Are You Waiting For?  

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!  

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Jobs View All Jobs in Swansea