584 Customer Service jobs in Swansea
Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Are you a natural problem-solver who enjoys creating positive customer experiences?
We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.
Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.
HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.
Shifts available and pay rate:
There are 2 shifts and payrates available
- Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
- Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
- Mid-week mornings: 8 AM to 4 PM
- Mid-week afternoons: 12 PM to 8 PM
- Saturday shift: 9 AM to 4 PM
- Sunday shift: 10 AM to 5 PM
What you will do on a typical day as a Customer Service Adviser for The Royal Mint:
- Handle a variety of customer inquiries and complaints efficiently.
- Represent The Royal Mint, ensuring all communications reflect its brand and values.
- Collaborate with different departments to resolve customer queries promptly and personally.
- Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.
Key Requirements:
- To deal effectively with all manner of customer queries and complaints.
- To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
- To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
- Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.
Key Behaviours of a Customer Service Advisor:
- Passion for delivering outstanding customer experiences and achieving results.
- Positive attitude, maintaining composure under pressure.
- Empathetic, with the ability to understand the customer's perspective.
- Uses initiative to think creatively and find solutions to customer inquiries.
- Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.
Knowledge, Skills & Experience:
- Product Knowledge: a thorough understanding of our products and our customer journey.
- Active Listening: Pay attention to customer needs and concerns.
- Empathy: Show understanding and compassion.
- Conflict Resolution: Handle disputes calmly and effectively.
- Problem Solving: Find solutions to customer issues.
- Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.
Benefits of joining our team:
- Canteen
- Causal dress
- Discounted or free food
- Free, on-site parking
- Company support benefits
ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.
We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Click apply now to join our team as a Customer Service Advisor at The Royal Mint!
CTRG Limited is acting as an employment business in relation to this vacancy.
Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Are you a natural problem-solver who enjoys creating positive customer experiences?
We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.
Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.
HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.
Shifts available and pay rate:
There are 2 shifts and payrates available
- Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
- Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
- Mid-week mornings: 8 AM to 4 PM
- Mid-week afternoons: 12 PM to 8 PM
- Saturday shift: 9 AM to 4 PM
- Sunday shift: 10 AM to 5 PM
What you will do on a typical day as a Customer Service Adviser for The Royal Mint:
- Handle a variety of customer inquiries and complaints efficiently.
- Represent The Royal Mint, ensuring all communications reflect its brand and values.
- Collaborate with different departments to resolve customer queries promptly and personally.
- Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.
Key Requirements:
- To deal effectively with all manner of customer queries and complaints.
- To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
- To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
- Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.
Key Behaviours of a Customer Service Advisor:
- Passion for delivering outstanding customer experiences and achieving results.
- Positive attitude, maintaining composure under pressure.
- Empathetic, with the ability to understand the customer's perspective.
- Uses initiative to think creatively and find solutions to customer inquiries.
- Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.
Knowledge, Skills & Experience:
- Product Knowledge: a thorough understanding of our products and our customer journey.
- Active Listening: Pay attention to customer needs and concerns.
- Empathy: Show understanding and compassion.
- Conflict Resolution: Handle disputes calmly and effectively.
- Problem Solving: Find solutions to customer issues.
- Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.
Benefits of joining our team:
- Canteen
- Causal dress
- Discounted or free food
- Free, on-site parking
- Company support benefits
ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.
We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Click apply now to join our team as a Customer Service Advisor at The Royal Mint!
CTRG Limited is acting as an employment business in relation to this vacancy.
Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Are you a natural problem-solver who enjoys creating positive customer experiences?
We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.
Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.
HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.
Shifts available and pay rate:
There are 2 shifts and payrates available
- Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
- Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
- Mid-week mornings: 8 AM to 4 PM
- Mid-week afternoons: 12 PM to 8 PM
- Saturday shift: 9 AM to 4 PM
- Sunday shift: 10 AM to 5 PM
What you will do on a typical day as a Customer Service Adviser for The Royal Mint:
- Handle a variety of customer inquiries and complaints efficiently.
- Represent The Royal Mint, ensuring all communications reflect its brand and values.
- Collaborate with different departments to resolve customer queries promptly and personally.
- Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.
Key Requirements:
- To deal effectively with all manner of customer queries and complaints.
- To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
- To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
- Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.
Key Behaviours of a Customer Service Advisor:
- Passion for delivering outstanding customer experiences and achieving results.
- Positive attitude, maintaining composure under pressure.
- Empathetic, with the ability to understand the customer's perspective.
- Uses initiative to think creatively and find solutions to customer inquiries.
- Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.
Knowledge, Skills & Experience:
- Product Knowledge: a thorough understanding of our products and our customer journey.
- Active Listening: Pay attention to customer needs and concerns.
- Empathy: Show understanding and compassion.
- Conflict Resolution: Handle disputes calmly and effectively.
- Problem Solving: Find solutions to customer issues.
- Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.
Benefits of joining our team:
- Canteen
- Causal dress
- Discounted or free food
- Free, on-site parking
- Company support benefits
ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.
We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Click apply now to join our team as a Customer Service Advisor at The Royal Mint!
CTRG Limited is acting as an employment business in relation to this vacancy.
Customer Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Are you a natural problem-solver who enjoys creating positive customer experiences?
We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.
Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.
HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.
Shifts available and pay rate:
There are 2 shifts and payrates available
- Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
- Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
- Mid-week mornings: 8 AM to 4 PM
- Mid-week afternoons: 12 PM to 8 PM
- Saturday shift: 9 AM to 4 PM
- Sunday shift: 10 AM to 5 PM
What you will do on a typical day as a Customer Service Adviser for The Royal Mint:
- Handle a variety of customer inquiries and complaints efficiently.
- Represent The Royal Mint, ensuring all communications reflect its brand and values.
- Collaborate with different departments to resolve customer queries promptly and personally.
- Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.
Key Requirements:
- To deal effectively with all manner of customer queries and complaints.
- To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
- To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
- Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.
Key Behaviours of a Customer Service Advisor:
- Passion for delivering outstanding customer experiences and achieving results.
- Positive attitude, maintaining composure under pressure.
- Empathetic, with the ability to understand the customer's perspective.
- Uses initiative to think creatively and find solutions to customer inquiries.
- Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.
Knowledge, Skills & Experience:
- Product Knowledge: a thorough understanding of our products and our customer journey.
- Active Listening: Pay attention to customer needs and concerns.
- Empathy: Show understanding and compassion.
- Conflict Resolution: Handle disputes calmly and effectively.
- Problem Solving: Find solutions to customer issues.
- Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.
Benefits of joining our team:
- Canteen
- Causal dress
- Discounted or free food
- Free, on-site parking
- Company support benefits
ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.
We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Click apply now to join our team as a Customer Service Advisor at The Royal Mint!
CTRG Limited is acting as an employment business in relation to this vacancy.
Customer Service Coordinator
Posted 13 days ago
Job Viewed
Job Description
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off
Your new role:
- Be the first point of contact for Exponential-e customers li>Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
- Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required
What you’ll need to succeed:
- < i>Strong customer service focus with excellent verbal and written communication skills
- Proven problem solver with strong analytical and trend analysis skills
- Positive and professional attitude
What we offer:
- Career progression opportunities
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
- Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
Customer Service Advisor
Posted 12 days ago
Job Viewed
Job Description
Customer Service Advisor, Permanent, Tonyrefail
We are seeking a Customer Service Advisor for a company based in Tonyrefail. The position is a mix of account management, order processing, customer service and administration. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.
The Role:
This position involves communicating with customers and suppliers via phone calls (and email too). Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details. While sending an email might cause delays, a brief phone call can resolve matters swiftly.
- Managing your designated key customer accounts
- Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
- Providing pricing and product information to your customers via email
- Responding to emails and taking incoming phone calls
- Updating the quotation system with information, such as volume, quantities and technical specifications
- Matching invoices with delivery notes
- Collaborating with the wider team regarding stock updates and deliveries
- Ensuring all customer information, is entered accurately on the CRM system
The Person:
We are looking for individuals who can bring a diverse set of strengths to the team. If you have a background in kitchen, furniture, or carpet retail settings, or if you have experience in commercial or manufacturing roles that involve order processing and managing repeat customers, we encourage you to apply. Here are some key skills and attributes we are seeking in potential candidates:
- Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
- Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
- Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
- Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
- Team player: Willingness to collaborate with team members, support colleagues, and contribute to a positive work environment
- Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).
Additional Information
- This is a full time office based role
- Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
- Early Friday finish (on rota), if working compressed hours
- No weekend working
- Salary up to £29,000 depending on experience
- Flexible holidays
- Increasing holiday entitlement
- Additional days holiday for your birthday
- Life insurance, company pension scheme
- Discount shopping via Perks at Work
- Casual dress on a Friday
Rafferty Resourcing:
Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie.
Apprentice Customer Service Advisor
Posted today
Job Viewed
Job Description
Full time : Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
The Role
This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme ?
If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the EE family is the right one for them.
We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
A great starting salary of £21,620 , plus incentives throughout the year
Our Smart working model which supports you to create a flexible working routine that works for you
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
Brand new sites ! We are currently refurbing all our contact centres to make them state of the art and a great place to work
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, for you and the family
A share scheme where you can invest in the company at a discounted rate
25 days holiday with the option to buy more
Optional Pension scheme to protect your future
Critical Illness cover
Gym membership discounts
Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Be The First To Know
About the latest Customer service Jobs in Swansea !
Apprentice Customer Service Advisor
Posted today
Job Viewed
Job Description
Full time : Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
The Role
This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme ?
If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the EE family is the right one for them.
We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
A great starting salary of £21,620 , plus incentives throughout the year
Our Smart working model which supports you to create a flexible working routine that works for you
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
Brand new sites ! We are currently refurbing all our contact centres to make them state of the art and a great place to work
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, for you and the family
A share scheme where you can invest in the company at a discounted rate
25 days holiday with the option to buy more
Optional Pension scheme to protect your future
Critical Illness cover
Gym membership discounts
Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor
Posted today
Job Viewed
Job Description
Full time : Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
The Role
This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme ?
If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the EE family is the right one for them.
We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
A great starting salary of £21,620 , plus incentives throughout the year
Our Smart working model which supports you to create a flexible working routine that works for you
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
Brand new sites ! We are currently refurbing all our contact centres to make them state of the art and a great place to work
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, for you and the family
A share scheme where you can invest in the company at a discounted rate
25 days holiday with the option to buy more
Optional Pension scheme to protect your future
Critical Illness cover
Gym membership discounts
Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor
Posted today
Job Viewed
Job Description
Full time : Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
The Role
This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme ?
If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the EE family is the right one for them.
We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
A great starting salary of £21,620 , plus incentives throughout the year
Our Smart working model which supports you to create a flexible working routine that works for you
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
Brand new sites ! We are currently refurbing all our contact centres to make them state of the art and a great place to work
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, for you and the family
A share scheme where you can invest in the company at a discounted rate
25 days holiday with the option to buy more
Optional Pension scheme to protect your future
Critical Illness cover
Gym membership discounts
Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!