Customer Service Advisor

SA6 8HR Swansea, Wales C.E.M Day Ltd

Posted 19 days ago

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Job Description

Permanent

About the role

We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl.

As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.

You will facilitate effective communication between our customers and the workshop staff.

Responsibilities

Reporting to the Service Manager, responsibilities will include: -

  • Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
  • The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
  • Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
  • Delivering a first-class customer experience to every customer.
  • Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's.

About you

The ideal candidate will possess the following qualities:

  • Excellent organisational and communication skills.
  • A keen focus on attention to detail.
  • A passion for delivering excellent customer service.
  • Computer literacy skills.
  • The ability to work on own initiative as well as being an effective team player.

Why Day's Motor Group?

Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.

Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.

As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.

We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.

Employee benefits:

  • Competitive salary, dependent on experience and qualifications to be discussed at interview.
  • 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
  • Contributory pension scheme *
  • Life Assurance (death in service) *
  • Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
  • Friends and Family discounted leasing
  • Free on-site parking
  • Cycle to work schemes
  • Free and confidential access to BEN, employee assistance helpline available 24/7
  • Development opportunities within Days Motor Group

* Eligibility after qualifying period of continuous service

Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at

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Customer Support Sr., Veeqo

Swansea, Wales Amazon

Posted 8 days ago

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Description
Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The Sr. First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.
The successful candidate will work a five-day shift pattern running from Monday through Friday, with Saturday and Sunday as rest days.
Key job responsibilities
As part of your role, you will have the opportunity to:
Support Veeqo's Selling Partner's to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).
Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.
Identify customers' needs, clarify information, research every issue and providing solutions.
Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
Build sustainable relationships and engaging customers by going the extra mile.
Oversee and achieve various productivity and quality targets and metrics.
Collaborate with various internal stakeholders and teams.
Troubleshoot and provide product guidance and support to all Veeqo Sellers and Vendors.
Attend and conduct regular training sessions, learn product details and key selling points of products and technologies.
Any other duties and special projects as directed by management in keeping with the employee's skills and experience
A day in the life
Each day begins with a team huddle 30 minutes into the shift, creating a collaborative space where team members share updates, seek peer support on complex cases, and receive important announcements from management. The workday is strategically structured to balance dedicated ticket-handling time with project work, allowing team members to contribute to key initiatives such as trend analysis, process documentation, and training development - ensuring both immediate customer support and long-term service improvements.
Basic Qualifications
- Advanced proficiency in local language in both written and verbal communication
- Previous experience in a customer service environment
- Relevant experience working with data analytics and using these metrics to identify problems
- Excellent listening skills; able to demonstrate empathy and willingness to help
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- Business acumen in areas of e-commerce and retail is advantageous
- 2 or more years experience within a customer service/contact centre environment would be an advantage
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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