586 Customer Service jobs in Swansea

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Swansea Contact Centre

Address: The Strand, Swansea, SA1 2AB

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 at 9 nths in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly 
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Swansea Contact Centre

Address: The Strand, Swansea, SA1 2AB

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 at 9 nths in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly 
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Reception/Customer Service, £13.10, Swansea, SA1

Student Accommodation requires a customer focused Temporary Receptionist Customer Service Assistant to deliver the onsite operations.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 37.50 hours a week over 5 days which will include some weekends.

Duties will include:

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
li>Handle day to day enquiries and complaints from residents and escalating where required.
• Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
• Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
• Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
• Ensure the resident move in and move out process is seamless.

Requirements

• Previous Customer Service, Reception, Front of House.
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Well-groomed and professional appearance.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.

Apply now!

(Ritz Rec Emp Bus)

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.