1498 Customer Service jobs in Swindon

Sanderson are recruiting for an exciting opportunity as a Part-Time Customer Service Representative! Within this role, you will be joining a people-driven business, handling calls to and from customers about their financial plans. This role requires someone who can communicate clearly, understand customer needs, and explain financial information in a concise manner.

Experience required:

• Proven exp.

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FRENCH SELECTION (FS)

German speaking Customer Service Representative
Location: Didcot hybrid (3 days in the office and 2 days from home)
Salary: Circa £28,000 depending on experience and excellent benefits
Ref: 8189G

To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8189G

The Company:
Well-established manufacturer and distribu.

Job Title: Customer Service supervisor

Location: Abingdon- OX14 1DY
Type: Nov 26

Work mode: Onsite
Pay rate: 40k-45k

The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience.

Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach.

This job description will be reviewed periodically and is subject to change by management.

Responsibilities:

• Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures
• Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met
• Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction
• Monitoring and evaluating phone and email interactions to ensure a high quality of service
• Logging, investigating and resolving customer service issues and complaints as needed
• Managing day to day contact with third party laboratories and ensuring any issues are escalated via the Quality Management System
• Completing customer service analytics reports and using them to make actionable recommendations
• Supporting the business with change controls, audit actions and quality investigations where needed
• Any other duties as assigned to support the overall objectives of the team and organisation

Basic Qualifications | Education:

• Educated to National standards
• Background / experience in scientific environment desirable
• Ability to prioritise workload to meet deadlines
• Good Microsoft Office skills including Word, Excel, Power Point & Outlook

Competencies:

• Leadership: The ability to inspire and guide a team towards achieving high performance and meeting customer service goals
• Communication: Excellent verbal and written communication skills to effectively interact with both customers and team members
• Problem-Solving: The capability to quickly identify issues and implement effective solutions to resolve customer complaints and improve service processes
• Adaptability: The ability to adjust to changing situations and environments, ensuring the team can handle various customer service scenarios
• Analytical Skills: Proficiency in analysing data and metrics to make informed decisions and improve customer service operations

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Pure Staff Ltd are currently recruiting for a Customer Service Advisor, working for a Chemical wholesaler based in Cheltenham.

This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Advisor.

Duties for this Customer Service Advisor role are as follows::

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
• Process orders, forms, applications, and requests accurately
• Follow up with customers to ensure satisfaction and resolve outstanding issues
• Maintain detailed and accurate records of customer interactions
• Collaborate with team members and other departments to address customer needs
• Stay up to date on product knowledge and company procedures
• Meet or exceed performance targets and service quality standards
• Identify opportunities to improve customer service processes and suggest solutions

Hours of work for this Customer Service Advisor Role:

Monday -Friday

09:00 - 17:00

Pay for this Customer Service Advisor Role is 13.74ph

This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.

- Free onsite parking

- 28 days per annum annual leave (pro rata)

- Weekly pay and payslips viewable through an online portal

- Pension auto-enrolment

- Local agency with experienced consultants who are here to help you

Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!

Please call Pure Staff Worcester on (phone number removed) and speak to the industrial team today or CLICK APPLY now !

Customer Service Executive

Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.

The Role

We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.

Main Responsibilities

• Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
• Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
• Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
• Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
• Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.

Required

• Previous experience in customer service, ideally within the manufacturing sector or similar.
• Strong communication skills with the ability to build rapport and trust with clients.
• Confident phone manner and comfortable handling customer queries.
• Ability to work within a team while maintaining individual accountability.

Salary

25,000 - 26,000

Location

Yate, Bristol (onsite position)

How to Apply

If you are interested, please apply below, alternatively, contact Sandra on (phone number removed) or (url removed)

INDOTHER

Customer Service Advisor
Repair Centre
Up to £30,500 per annum
45 hours per week
Location: Cirencester GL7

What we offer

• Excellent salary includes remuneration for Saturday rota shifts
li>30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

• Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
• B oking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
< i>Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance. < i>System Updates – Maintain accurate records in repair management systems to track progress and customer interactions. < i>Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly. < i>Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.

What we look for

< i>A team player who can work with minimal supervision
• Ability to multi-task, plan and organise effectively
• Effective communication with customers and colleagues
• Good IT skills including all Microsoft Office packages
• Ability to adopt upselling skills
• Someone who can make customers smile
• 3 years of customer service experience
• Full UK Driving licence

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• Minimum of 3 years' experience in a customer-facing role.
• Required to support customer and vehicle movements as needed.

Why join the Motofix family?

Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.

Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.

Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.

Next steps
Contact our talent team who will be in touch within 5 working days
Please check out our website for our privacy and covid-19 welfare policies

Job Title: Customer Service Administrator

Location: Witney, Oxfordshire

Salary: Competitive

Job Type: Permanent, Full time.

Meech International has an exciting opportunity available for a Customer Service Administrator to join our growing team based in Witney, Oxfordshire. This is a permanent role with a competitive rate of pay plus generous benefits which makes Meech a great place to work! We are looking for someone who wants to embark on their next challenge and be a part of our story.

Key benefits we offer our Customer Service Administrator:

• A competitive salary
li>Discretionary profit share bonus
• 25 - 30 days holiday (based on length of service) + bank holidays
• Health insurance, Pension scheme, Life assurance.
• £100 social club allowance to join in on activities
li>Career development opportunities, training and learning resources
• Mental, financial and physical wellbeing support resources
• Free on-site parking
• Plus, many more benefits!

Summary of Main Responsibilities of our Customer Service Administrator:

To help support the smooth running of the Customer Service team. Ultimately the objective of the role is to improve the customer service experience within the company, create engaged customers and facilitate company growth by:

• Working with the Meech logistics team to prepare and organise all Meech Invoices.
• Working as part of a team to pick up and resolve incoming enquires to Meech.
• Answering and resolving customer enquiries and following problems through to resolution. Report investigation findings to the customer
• Filing of all Meech Invoices and job packs and archiving of emails and messages.
• Answering incoming phone calls
• Job Pack scanning and general administration tasks such as meeting room bookings and refreshments (ad hoc for visitors)
• General communication with customers when needed
• Working with other Meech departments to develop customer feedback channels.

Skills, knowledge and experience required by our Customer Service Administrator:

• Experience in a Customer Service department would be desirable.
• Experience of CRM, invoicing and dealing with customer enquiries is preferred
• Knowledge of Microsoft products including Word, Excel and outlook
• Good written and verbal communication skills

Who are we?

Our mission is to design and manufacture the best and most innovative Static Control and Surface Cleaning equipment to optimise our customers' productivity. Founded in 1907, for over a century we have been engineering and manufacturing products in the UK that are used worldwide. We have a constant focus on improvement and we collaborate with our global offices and distributors, who in turn work closely with their local markets, to achieve all our goals.

What we do:

We have four separate divisions: Static Control, Web Cleaning, Compressed Air Technology and Surface Cleaning Systems. Each division is interconnected through applications in various sectors.

We work in a large number of diverse industries all over the world, including pharmaceutical, food & beverage and the emerging EV Battery market, where we are at the forefront of development in specialist contamination removal and static control.

If you have the skills and experience to become our Buyer, please apply now. We'd love to hear from you.

Please see our Data Privacy Notice - Recruitment & Selection on our website for more information about how we process your data when you apply.

Candidates with the experience or relevant job titles of Administrator, Customer Service, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, may also be considered for this role.

Pure Staff Ltd are currently recruiting for a Customer Service Administrator, working for a Chemical wholesaler based in Cheltenham.

This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Administrator

Duties for this Customer Service Administrator role are as follows:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
• Process orders, forms, applications, and requests accurately
• Follow up with customers to ensure satisfaction and resolve outstanding issues
• Maintain detailed and accurate records of customer interactions
• Collaborate with team members and other departments to address customer needs
• Stay up to date on product knowledge and company procedures
• Meet or exceed performance targets and service quality standards
• Identify opportunities to improve customer service processes and suggest solutions

Hours of work for this Customer Service Administrator Role:

Monday -Friday

09:00 - 17:00

Pay for this Customer Service Administrator Role is 13.74ph

This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.

- Free onsite parking

- 28 days per annum annual leave (pro rata)

- Weekly pay and payslips viewable through an online portal

- Pension auto-enrolment

- Local agency with experienced consultants who are here to help you

Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!

Please call Pure Staff Worcester on (phone number removed) and speak to the industrial team today or CLICK APPLY now !

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner

Administrator to work for a small and supportive organisation in a small village near Thame, Oxfordshire.

Commutable from Thame, Haddenham, Bicester and Aylesbury.

Role: Customer Service/Planner

Salary: 29,000 - 29,000 per annum

Location: Bicester , Oxfordshire

Hours: Monday to Friday - Office Based

Key Responsibilities of the Customer Service/Planner:

• Comfortable and confident talking on the phone to internal and external people.
• Excellent time management - responding quickly and effectively to client queries/general emails.
• Responsible for managing a busy shared inbox as well as your own personal inbox.
• Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
• Prioritising important works to ensure the SLAs are met which have been set by the client.
• Consistently updating in-house system.
• Raising various jobs and purchase orders daily.
• Working as a team to complete various daily tasks.
• Form and maintain working relationships with work colleagues, account managers, engineers and clients.

About you:

• Must have access to your own transportation due to the location.

• Great organisational and time management skills.
• Confident and comfortable communicating over the phone with internal and external parties.
• Strong written communication skills for responding to emails.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
• Ability to work effectively as part of a team to complete daily tasks.
• Great attention to details.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.