1513 Customer Service jobs in Swindon

• Exceptional service: Deliver outstanding customer experiences
• Clear communication: Engage effectively and possess a great phone manner
• Active listening: Truly hear and appreciate what our customers need
• Problem solving: Find the right solution for our customers
• Resilience: You handle challenges with confidence and care
• Positive passion : Bring a positive attitude and a genuine love for helping others
• Technical proficiency: Navigate systems, databases, and communication tools efficiently
• Team spirit : You work well with others and bring people together to achieve goals

• Competitive salary starting at £24,800 per annum
• 24 days holiday per year, increasing to 28 days with the length of service
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

FRENCH SELECTION (FS)

German speaking Customer Service Representative
Location: Didcot hybrid (3 days in the office and 2 days from home)
Salary: Circa £28,000 depending on experience and excellent benefits
Ref: 8189G

To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8189G

The Company:
Well-established manufacturer and distribu.

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1308/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1308/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We are looking for a self-motivated Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately.

Our clients provides technical services to end users and schools across the UK and are looking for an enthusiastic self-driven confident customer service advisor to work alongside a busy team helping to provide exceptional service to clients via email and phone with enquiries and updates.

Details:

• Role:  Customer Service Advisor
li>Pay Rate:  £12.21 ph < i>Location:  Swindon (on bus route) li>Hours:  9am - 5pm. Monday - Friday

Responsibilities:

· Booking/updating service requests onto our call management system.

· Contacting customers i.e. end users, Schools, Universities and couriers.

· Arrange the collection and returns of equipment/devices.

· Managing customer enquiries and expectations.

· Liaising with couriers & other 3rd parties.

· Communicating statuses back and forth with internal service support team who manage the customer accounts.

Requirements:

· Previous experience in customer service facing role (1 year)

· Strong communication skills, both verbal and written.

· Ability to analyze customer needs and provide appropriate solutions.

· Proficiency in using CRM systems.

· Excellent problem-solving skills

· Attention to detail.

· Ability to work at pace under pressure in a busy team environment

Customer Service Engineer - Imaging Equipment - Field based

Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>When applicable provide out of hours technical service support and complete individual mandatory weekend working provision  li>Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

 What do I need to qualify for this job?

li>HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas li>A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Our Benefits:

li>Generous pension contribution
• Company vehicle
• 26 days holiday +

M4RecruitmentarecurrentlyseekingaCustomerServiceAdvisortojoinoneofourclientsbasedinCheneyManor.

HoursofworkareMonday-Friday0900am-1700pm

Responsibilities:

• Booking/updatingservicerequestsontoourcallmanagementsystem.
• Contactingcustomersi.e.endusers
• Arrangethecollectionandreturnsofequipment
• Managingcustomerenquiriesandexpectations.
• Liaisingwithcouriers&other3rdparties.
• Communicatingstatusesbackandforthwithinternalservicesupportteamwhomanagethecustomeraccounts.

Requirements:

• Previousexperienceincustomerserviceorarelatedfield(1year)
• Strongcommunicationskills,bothverbalandwritten.
• Abilitytoanalyzecustomerneedsandprovideappropriatesolutions.
• ProficiencyinusingCRMsystems.
• Excellentproblem-solvingskills
• Attentiontodetail.
• Abilitytoworkatpaceunderpressureinabusyteamenvironment.

Ifyouareinterestedintherole,pleaseapplywithanuptodateCVdetailinganyreleventexperience.

M4Recruitmentareanemploymentbusinessandoperatesasanequalopportunitiesemployer.Permissiontoplaceanadvertisementfortheabovementionedrolehasbeengivenbythecompanymentioned.

Customer Service Administrator -6554

Location: Quedgeley (1 day WFH)
Hours: Full-time, 40 hours per week (Monday to Friday - 8 am to 5 pm)
Salary: 25,500 per annum + excellent benefits

Job Description

Our client is seeking a Customer Service Administrator to join their Scheduling team. In this role, you'll collaborate closely with the Team Lead and Scheduling Manager to ensure that service appointments are scheduled efficiently. If you have relevant experience, this could be the perfect opportunity for you!

Key Responsibilities of a Customer Service Administrator:

• Schedule service visits for technicians, ensuring efficient allocation of resources.

• Confirm appointments and handle customer enquiries in a friendly and professional manner.

• Manage scheduling conflicts and make adjustments as needed to keep operations running smoothly.

• Work closely with other departments to align schedules with business needs.

• Maintain accurate records using scheduling software and provide updates as needed.

• Monitor technician availability and performance to ensure service deadlines are met.

Key Skills of a Customer Service Administrator:

• Proven experience in an admin or customer service role in an office environment.

• Team player with great communication and people skills.

• Highly organised with strong time-management skills.

• Proficient with scheduling software and MS Office; quick to learn new systems.

• Able to handle pressure and adapt to changing priorities in a fast-paced environment.

Benefits

• Paid leave on your birthday

• Flexible roles available

• Healthcare cash plan

• Life assurance

• Exclusive shopping discounts

• Employee recognition scheme

• Access to 24/7 GPs

• Mental health support

• Financial and legal support

• Long service awards

• 1 day working from home after 3-month probation

To be considered for this role, please contact Katie Tyrrell at First Base Emplyoment!

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who are a family-owned vehicle finance company.

The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.

The hourly rate for this role is 12.21 and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Contract Type: Temporary
• Location: Banbury
• Smart, Casual dress
• Company events
• Company pension
• Referral programme
• Transport links

Key Responsibilities of a Customer Service Advisor:

• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Review results of investigations and put together a final response to be signed off by the legal department.
• Inputting data onto in house system and recording status, level and outcome of all complaints for reporting purposes.
• Implement and monitor the full complaint life cycle whilst keeping to strict deadlines in keeping with complaint guidelines.

• Maintain active communications with all stakeholders, seeking to always manage expectations.

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customer's expectations
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Experience in FCA Regulated Background

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)