2122 Customer Service jobs in Telford

Customer Service & Sales Support Executive

Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.

This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.

• Re-engaging with existing or previous customers by phone and email (all warm leads)

• Handling inbound enquiries with professionalism and care

• Supporting the sales and customer service team with daily tasks

• Assisting with general office admin across departments

• Updating customer records and using CRM systems accurately

• Strong communication skills - written and verbal

• A professional, friendly, and customer-first approach

• Comfortable speaking with customers over the phone

• Highly organised and reliable with good attention to detail

• Previous experience in customer service, sales support, or admin is preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.

Responsibilities

• Respond to inquiries and engaging with existing customers to ensure customer expectations are met
• Provide accurate information regarding products and services, ensuring customers have the knowledge they need.
• Handle complaints and resolve issues effectively while maintaining a positive attitude.
• Maintain relationships with existing customers to encourage loyalty, trust and repeat business
• Work closely with the Sales and Quotation department to ensure customer requirements are met
• Monitor sales activities and customer spends/trends

Qualifications

• Proven experience in a customer service role is preferred.
• Previous experience in the Electrical industry would be an advantage
• Able to communicate and influence effectively
• Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)
• Excellent telephone manner and communication skills

If this role would be of interest please apply with your up to date CV.

Customer Service Executive
 

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors. 
 
Location:  Wellington, Somerset
Salary:  £30,195.48
Core Benefits:  Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
 
How Synertec will set you up for success as a Customer Account Executive:

Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
 
Now let us tell you a little more about us:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary.  This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.
 
About your role as a Customer Account Executive:

You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively.   Join our dynamic team as a Customer Account Executive and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.
 
The Essentials for You :

• 25 days holiday, rising to 30, plus Bank Holidays
li>Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time 

 
Our Commitments…

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.
 
Ok I’m in! Where do I sign?

Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity. 

*Please note that sponsorship is not available for this role
 
REF-(Apply online only)

Customer Service Administrator

Lye

Temp to Perm

Monday to Thursday (occasionally required to work Fridays)

40 hours per week

£12.21 per hour (salary will be reviewed after the temporary period)

We are currently seeking a proactive and detail-oriented Customer Service Administrator to join our client in Lye. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and is looking for a long-term role with the potential to become permanent.

Job duties:

• Respond promptly and professionally to customer enquiries via telephone and email
• Accurately input customer orders into the internal system
• Keep customers informed on the status of their orders
• Provide customers with proof of delivery when required
• Carry out general administrative tasks to support the wider team

Personal specification:

• Previous experience in a customer service or administrative role is desirable, but not essential
• Excellent communication skills, both verbal and written
• Strong attention to detail and high level of accuracy in data entry
• Proficient in Microsoft Office and comfortable using computer systems
• Ability to manage time effectively and prioritise tasks

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful

Customer Service Advisor

£12.21 per hour

35 hours per week

Monday to Friday – 8am to 4pm

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Customer Services Advisor
Burton On Trent - Hybrid Working + Flexible Hours

24'000 rising to 25'000 after 6-month probation period

35 hours per week, 7 hours per day, Working hours between 7.30am - 6.00pm

25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more!

This is an exciting chance to become part of a highly respected business, where you'll work within a close-knit and welcoming team. As a key member of the customer service department, you'll play an essential role in the day-to-day operations, whether it's answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members.

This could be your next career move?

• Delivering exceptional customer service through email correspondence.
• Handling customer calls and email enquiries, resolving issues efficiently in line with SLA's
• Taking ownership of individual enquiries and requests using a ticketing system.
• Taking ownership of individual tickets and ensure timely resolutions
• Collaborating with a small team to manage a high volume of email communications

You will have the opportunity to use your following competencies in this role:

Process-driven - You enjoy working methodically and efficiently, following clear systems and procedures.
Detail-oriented - You spot errors easily, write clearly, and take pride in delivering accurate, high-quality work.
Resilient - You're calm under pressure and able to handle challenging customer emails with professionalism.
Kind and collaborative - You're a team player who contributes positively to the office environment.

Is this you?

Ideally, you'll have previous experience in a customer service or administrative based role, particularly one involving written communication. You'll be confident using Word, Excel, and CRM systems, and have excellent grammar and writing skills.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Coordinator

8am – 4pm Monday to Friday (no weekends!)

Full time, permanent role

£27,000 - £28,000 per annum (negotiable)

Willenhall, Walsall

Job description

Our client is a specialised vehicle rental company based in Willenhall, West Midlands. Due to year-on-year business growth they now need to build on their existing service coordinating team. As a Service Coordinator, you will be joining an experienced and friendly team of 3 other Service Coordinators reporting into the Service Manager.

You will be responsible for managing the day-to-day Service, Maintenance and Repair needs for your customers vehicles. You will work in a fast-paced service-focused environment and collaborate with various team members to ensure the exceptional levels of customer service is delivered. You must be able to manage your own workload, work under pressure, and maintain high standards of service and accuracy.

Essential background and Experience

• Happy to commute to Willenhall Monday to Friday as this role is not hybrid
li>Proven experience in vehicle service environment or engineering services such as (Tool & equipment hire, vehicle rental, plumbing and tradesman coordination)
• Ability to work in a fast-paced, demanding environment.
• Good with computer systems which will involve data inputting and updating (ERP or CRM systems).

Service Coordinator Key Responsibilities

• Booking of both Vehicle and services in line with fleet plan
• Frontline response for vehicle breakdowns liaising with our suppliers to organise recovery of customers and vehicles
• Booking of vehicles into tyre suppliers and mobile tyre fitting services
• Handle customer inquiries, complaints, and disputes in a professional and timely manner.
• Ensure compliance with safety regulations and company standards.
• Collaborate with the wider team to improve processes and resolve communication challenges.

Person Specification:

• Good communication skills and the ability to work on your own initiative
• Be an effective team player and actively contribute to our continual improvement culture
• Computer Literate including all MS Office Applications
• Self- motivation and a positive attitude
• Strong organisational and process skills
• Previous experience of a customer service role advantageous
• Excellent written and oral communication skills
• Excellent attention to detail
• Ability to work under pressure and prioritise workload

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy