1619 Customer Service jobs in Tewkesbury

Customer Service Advisor – Join a Growing Fintech Team!

Location: Home-based (UK)

Salary: £24,000 - £26,000 dependent on experience

Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company

Our Client

Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.

They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).

The role

Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.

This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.

What you’ll do

• Be the first point of contact for partners and customers via email, phone, and IM
• Build and strengthen relationships with our retail partners
• Help partners maximise use of our platform to drive business growth
• Ensure smooth daily payments to retailers in line with SLAs
• Manage retailer onboarding (full training provided)
• Handle complaints with professionalism and care
• Ensure retailers follow processes and procedures
• Support with FCA compliance (training provided)
• Provide ad hoc reporting and insights as needed

What they’re looking for

• A natural relationship builder who enjoys working with people
• Highly organised, able to prioritise, and thrives under pressure
• Strong communication skills – written, verbal, and presentation
• Confident problem-solver with attention to detail
• Resilient, proactive, and able to manage your own workload
• Experience in customer service, operations, or fintech/finance (preferred but not essential)

Why join?

• Work from home with a supportive and collaborative team
• Be part of a fast-growing fintech business with exciting expansion plans
• Full training and development opportunities
• Make a real impact in a company where agility and innovation come first

Ready to grow your career in fintech? Apply today and be part of our clients' journey to change the way industries offer finance.

Customer Service Advisor – Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• 2x annual salary life cover

• Company pension scheme

• Cycle to work scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training and ongoing development

• 40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch)

• Fully office-based

• Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

• First-line telephone response to customer calls

• Take and process fuel orders for delivery

• Raise and transfer tickets to relevant depots

• Take payments over the phone

• Direct calls to the appropriate departments

• Support with repeat and group orders

• Provide cover and assist with other duties as required

• Regular communication with internal teams

• Previous customer service experience (essential)

• Inbound telephone experience (desirable)

• Strong administrative and IT skills

• Excellent communication skills, both verbal and written

• Highly organised with the ability to prioritise effectively

• Awareness of data protection principles

• Able to work under pressure and manage own workload

• Keen to learn and progress within the role

If you’re enthusiastic, customer-focused, and ready to take on a varied role, we’d love to hear from you.

Apply today to become a Customer Service Advisor.

We're looking for a proactive and customer-focused individual to join our clients team as a Customer Service Administrator. In this role, you'll be the first point of contact for customers, managing orders, resolving issues, and working closely with internal teams to ensure everything runs smoothly.

• Manage customer orders from start to finish using internal systems.
• Collaborate with planning, logistics, and sales teams to meet customer expectations.
• Keep customers updated on order progress and proactively manage any delays.
• Lead regular performance reviews with customers and internal stakeholders.
• Share customer forecasts and updates with relevant departments.
• Support stock level and aged inventory management.
• Handle customer complaints efficiently and professionally.
• Coordinate returns and urgent deliveries when required.
• Request credit/debit notes and assist with invoice queries.
• Understand and manage customer contracts and service agreements.
• Continuously seek ways to improve service and internal processes.
• Support with additional tasks as needed.

• Experience with SAP and Salesforce is a strong advantage.
• Confident using Excel and other Microsoft Office tools.

• Strong customer focus and communication skills.
• Results-driven and proactive mindset.
• Excellent time management and organisational abilities.
• Team player with a positive, can-do attitude.

Please contact Gemma at Adecco if you would like to know more!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, brand awareness fee plus commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

• Handle customer service duties via telephone and email
• Process sales orders, returns, and credits
• Manage order and credit processing
• Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
• Liaise with warehouse and transport teams to resolve delivery and stock issues
• Support Sales Team/Account queries

• Customer service experience via telephone and email
• Strong customer focus and excellent service skills
• Team player with the ability to work independently
• Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
• Calm and professional telephone manner
• Effective communication and interpersonal skills
• Commutable to the Gloucester postcode on a daily basis
• Competent using multiple systems
• Proactive approach to problem-solving and business operations

• £13.53 per hour 
• 37.5 hours Monday-Friday 8:30-5pm (1 hour lunch break)
• 12-month fixed-term contract - maternity cover

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore (phone number removed) between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

Customer Service Advisor – Join a Growing Fintech Team!

Location: Home-based (UK)

Salary: £24,000 - £26,000 dependent on experience

Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company

Our Client

Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.

They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).

The role

Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.

This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.

What you’ll do

• Be the first point of contact for partners and customers via email, phone, and IM
• Build and strengthen relationships with our retail partners
• Help partners maximise use of our platform to drive business growth
• Ensure smooth daily payments to retailers in line with SLAs
• Manage retailer onboarding (full training provided)
• Handle complaints with professionalism and care
• Ensure retailers follow processes and procedures
• Support with FCA compliance (training provided)
• Provide ad hoc reporting and insights as needed

What they’re looking for

• A natural relationship builder who enjoys working with people
• Highly organised, able to prioritise, and thrives under pressure
• Strong communication skills – written, verbal, and presentation
• Confident problem-solver with attention to detail
• Resilient, proactive, and able to manage your own workload
• Experience in customer service, operations, or fintech/finance (preferred but not essential)

Why join

• Work from home with a supportive and collaborative team
• Be part of a fast-growing fintech business with exciting expansion plans
• Full training and development opportunities
• Make a real impact in a company where agility and innovation come first

Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance.

• Handling customer queries via phone, email, and live chat.
• Managing orders and liaising with clients.
• Preparing quotations and advising on suitable products.
• Investigating and resolving complaints and delivery queries.
• Updating and maintaining accurate service records.

• A recent graduate or someone seeking seasonal work in a busy office environment.
• Friendly, approachable, and confident when speaking with customers.
• Strong communicator with excellent listening skills.
• IT savvy with good numeracy skills.
• Resilient and able to handle challenging conversations.
• Flexible to work evenings and weekends during peak periods (particularly Christmas).
• Previous customer service experience (face-to-face or call centre) is beneficial but not essential.

Perfect Personnel are currently recruiting for a customer service administrator to work for our client based in Droitwich.

This job description is not prescriptive but an indication of what is expected of a member of our Customer Service/Administration department. You may be required to undertake any duties, which are reasonably deemed to be within your capabilities.

Main purpose of Job

Customer service and administration assistant

To assist with the efficient operation of the Customer Services department. Altering shifts of 9am until 6pm and 10:30am until 19:30pm

Duties and Responsibilities :

• Assist all departments within the Traffic Office within your capability.
• Booking in jobs, contacting customers, entering jobs on the computer.
• Deal with initial telephone enquiries directing them to other colleagues if you are unable to deal with the query.
• Accurately take and relay messages taken on behalf of colleagues.
• Check and scan delivery notes.
• Process all paperwork according to Company procedure in a timely manner.
• Debriefing of drivers on their arrival back to base
• Perform all other administration duties including (but not limited to) filing, data entry, photocopying, making telephone calls, arranging appointments, etc.
• Be polite and courteous at all times

Other duties will include

Ensure all visitors to the site are registered properly following Company

procedure.

To ensure all work is conducted with due regard to health, safety and welfare of both employees and customers or visitors.

To maintain and improve standards of work through the undertaking of training, attending courses and keeping up to date with technical information and undertake new methods of work introduced by the Directors or Customer Services Manager in order to improve efficiency.

Customer Service Advisor – Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• 2x annual salary life cover

• Company pension scheme

• Cycle to work scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training and ongoing development

• 40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch)

• Fully office-based

• Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

• First-line telephone response to customer calls

• Take and process fuel orders for delivery

• Raise and transfer tickets to relevant depots

• Take payments over the phone

• Direct calls to the appropriate departments

• Support with repeat and group orders

• Provide cover and assist with other duties as required

• Regular communication with internal teams

• Previous customer service experience (essential)

• Inbound telephone experience (desirable)

• Strong administrative and IT skills

• Excellent communication skills, both verbal and written

• Highly organised with the ability to prioritise effectively

• Awareness of data protection principles

• Able to work under pressure and manage own workload

• Keen to learn and progress within the role

If you’re enthusiastic, customer-focused, and ready to take on a varied role, we’d love to hear from you.

Apply today to become a Customer Service Advisor.