1358 Customer Service jobs in Town Green
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Job Title: Customer Service Representative
Location : Neston, Cheshire
Salary: £25,000 per annum
Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm
Who are we?
JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision.
WHJS1_UKTJ
Senior Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
Chester, United Kingdom
**To proceed with your application, you must be at least 18 years of age.**
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**Job Title: Customer Service Representative**
**Location: Chester**
**Company Overview:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Location Overview:**
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
**Role Description:**
We have a fantastic Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, answering telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of 'client delight'. For this position you must be fluent in English and either German or two of the following: French, Spanish or Italian. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates. you will need to be ableto work shift patterns that could start at as early as 6am and finish as late as midnight.
**Responsibilities:**
- Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.
- Always ensure that responsibility and ownership is taken for resolving cardholder queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
- Assist with special projects and miscellaneous duties as assigned.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
**What we are looking for:**
- Fluent in English and one other language required (French / German / Spanish / Italian
- Must be happy to work a range of shifts, Monday to Friday between 6am and midnight
- Customer Service or Contact Centre background would be useful
- Convey a professional, courteous and positive attitude at all times
- Well organised and proactive with excellent multi-tasking abilities
- Excellent communication skills, both written and oral
**Benefits of working at Bank of America:**
**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Access to an Employee Assistance Program for confidential support and help for everyday matters
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
**Bank of America:**
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Senior Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
Chester, United Kingdom
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
**Job Title: Senior Customer Service Representative**
**Location: Chester**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Location Overview:**
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
**Job Description:**
We have a fantastic Senior Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, via telephone and email. For this, a high standard of English is necessary, both written and oral. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of 'client delight'. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates.
Shift patterns will be five nights a week from Sunday night to Thursday night, on an 8-hour shift (including a 1 hour lunch). The hours will be various shifts between 10pm and 8am. The role is predominantly office-based with occasional flexibility to work from home once fully confident in role (maximum 5 per month).
**Responsibilities:**
- Handle a wide range of queries regarding the day-to-day running of client/cardholder's commercial card accounts in a customer service environment.
- Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.
- Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
- Working independently with organisational skills to overcome challenges with requests and ensures our clients' needs are satisfied.
- Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
- Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
- Assist with special projects and miscellaneous duties as assigned.
**What we are looking for:**
- Fluent in English both written and verbal
- Must be happy to work night shifts
- Customer Service or Contact Centre background would be beneficial
- Well organised with excellent multi-tasking abilities
- Convey a professional, courteous and positive attitude at all times
- Excellent communicator
**Benefits of working at Bank of America:**
**UK**
- At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
- We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
- Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
- Access to an Employee Assistance Program for confidential support and help for everyday matters.
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
**Bank of America:**
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Inbound Customer Service Representative (UC)
Posted 21 days ago
Job Viewed
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic remote team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims and appointment-related queries.
You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
providing exceptional service and support is key and your ability to communicate effectively, analyse customer needs will be important to enhancing customer satisfaction.
- Respond to customer inquiries via phone, email to ensure a high standard of service.
- Utilise effective phone etiquette to create a positive customer experience.
- Assist customers with product information, order processing, and issue resolution.
- Upsell additional products or services based on customer needs and preferences.
- Accurately enter customer data into the system while maintaining confidentiality.
- Analyse customer feedback and provide insights to improve service delivery.
- Collaborate with team members to enhance overall customer satisfaction.
Requirements
- Proven experience in a customer service role is preferred.
- Strong communication skills in English is highly desirable.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyse information and provide solutions effectively.
- Proficient in data entry with attention to detail.
- A positive attitude and willingness to learn new skills.
- Flexibility to work various shifts as required by the business.
Benefits
- Bereavement leave
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- Monday to Friday
- No weekends
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Customer Service Opportunities – Support the NHS
Location: Rossendale (on-site)
Pay: £12.27 – £2.67 per hour | Double time on Bank Holidays
Contract: Temporary to Permanent
Are you passionate about helping others and making a real difference in your community?
We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.
These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible.
The RolesEmergency Call Handler
- p>Answering calls from members of the public
-
Recording information accurately and efficiently
-
Responding with the correct support and escalation
-
Shifts available:
-
5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota)
< li> -
12:30pm – 8:30pm (4 on / 4 off rolling rota)
-
Equipment Line Support / Customer Service Advisor
-
Speaking with prescribers and community care teams
-
Identifying equipment issues and coordinating a fast response
-
Arranging technicians to attend and resolve problems quickly
-
Shifts available:
-
8:00am – 5:00pm
-
9:00am – 6:00pm
-
10:00am – 7:00pm (fixed hours)
-
- < i>
-
Double time on Bank Holidays
-
Varied and interesting work – no two days are the same
/li> -
Temporary to permanent opportunities
-
Be part of a team that makes a difference every single day
£12.27 – £12.67 r hour
-
Previous customer service experience (face-to-face or telephone-based)
-
Strong communication and problem-solving skills
-
Flexibility to work the shift patterns above
-
Willingness to undergo a DBS check (certificate required)
If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.
To apply, please send your CV to (url removed) or call (phone number removed) for a confidential chat
Customer Service
Posted today
Job Viewed
Job Description
Customer Service Opportunities – Support the NHS
Location: Rossendale (on-site)
Pay: £12.27 – £2.67 per hour | Double time on Bank Holidays
Contract: Temporary to Permanent
Are you passionate about helping others and making a real difference in your community?
We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.
These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible.
The RolesEmergency Call Handler
- p>Answering calls from members of the public
-
Recording information accurately and efficiently
-
Responding with the correct support and escalation
-
Shifts available:
-
5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota)
< li> -
12:30pm – 8:30pm (4 on / 4 off rolling rota)
-
Equipment Line Support / Customer Service Advisor
-
Speaking with prescribers and community care teams
-
Identifying equipment issues and coordinating a fast response
-
Arranging technicians to attend and resolve problems quickly
-
Shifts available:
-
8:00am – 5:00pm
-
9:00am – 6:00pm
-
10:00am – 7:00pm (fixed hours)
-
- < i>
-
Double time on Bank Holidays
-
Varied and interesting work – no two days are the same
/li> -
Temporary to permanent opportunities
-
Be part of a team that makes a difference every single day
£12.27 – £12.67 r hour
-
Previous customer service experience (face-to-face or telephone-based)
-
Strong communication and problem-solving skills
-
Flexibility to work the shift patterns above
-
Willingness to undergo a DBS check (certificate required)
If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.
To apply, please send your CV to (url removed) or call (phone number removed) for a confidential chat
Customer Service
Posted today
Job Viewed
Job Description
HRGO are recruiting Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound and outbound calls, and communication with customers and service users.
Location: Birkenhead
Pay: 12.21 per hour
Hours: Mon-Fri 8.30am-5pm
Responsibilities:
- Taking inbound/outbound calls from customers relating to the service provided by the business
- Managing calendars and scheduling appointments
- Issuing communication regarding appointments, for example letters and emails
- Inputting data onto the system
Requirements:
- Previous experience in a similar customer service based role is essential
- Able to provide excellent customer service
- Have a pleasant telephone manner
Why you should work for HRGO
- Long-term, ongoing work with potential for permanent opportunity
- Modern portal for easy registration, can be done from home
- Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
- Holiday pay
- Optional pension contributions
- Accessible via public transport
If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!
Find a job in the UK | HRGO Recruitment
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Customer Service Administrator
Posted 3 days ago
Job Viewed
Job Description
Job Title: Sales Administrator
Location: Farnworth (office based)
Job Type: Full-Time, Permanent
Salary: 28,000-30,000 + annual bonus
Working Hours:
Monday to Thursday: 08:30-17:00
Friday: 08:30-16:00
About the Company
Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions.
Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success.
The Role
As a Sales Administrator , you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business.
Key Responsibilities
Manage inbound customer queries via phone, email, and web.
Process sales orders using SAP
Deliver excellent B2B customer service both remotely and in person.
Provide detailed and accurate product and service information.
Identify opportunities for up-selling and cross-selling.
Support sales and marketing initiatives.
Perform administrative duties including data cleansing and reporting.
Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge.
Collaborate with the Customer Service Manager and senior leadership to support wider business needs.
Essential Skills & Experience:
Proven experience in a sales administration, customer service administration, or technical customer service role.
CRM experience.
Proficiency in Microsoft Office
Strong verbal and written communication skills.
High attention to detail and excellent organisational abilities.
Key Attributes:
Clear, confident communicator.
Highly proactive and adaptable.
Strong sense of accountability and integrity.
Calm under pressure and capable of multitasking.
Collaborative team player with a customer-centric mindset.
Benefits
Company pension scheme
Annual bonus
Free on-site parking
Christmas closure period
Company social events
Childcare vouchers.
Ongoing professional development & clear career progression
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.
At Barclays, we’re not just offering you a role—we’re offering you a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Apply today to work as a Customer Service Advisor for our client's leading logistics company.
Staffline is recruiting for Customer Service Advisors in Trafford Park, Manchester.
Temporary to permanent opportunity!
The rate of pay is £24,458.00 per year .
This is a full-time role, the shifts are 5 days out of 6 - no requirement to work on Sundays.
Additionally there is flexibility to work from home 1 day per week once training period is complete.
Applicants must have their own transport as the site will be relocating to a new depot on Stakehill Industrial Estate at the end of 2025.
Your Time at Work
As a Customer Service Advisor your duties include:
- To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.
- Log information on calls received and maintain detailed and accurate records.
- Investigate all queries received and respond within agreed SLA's.
- Responding to all driver queries around service delivery.
- Processing orders where required, ensuring a high level of attention to detail is maintained.
Our Perfect Worker
Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner.
You must have a minimum of 6 months customer service experience (contact center or office environment is desirable due to this being a telephony based contact office position).
Key Information and Benefits
- Earn 24,458.00 per year
- Full time
- Free on-site car park
- On-site canteen
- Good transport links within the location
- Career progression opportunities
- Building relationships
- Development programmes and plans available for all levels
- Variety of reward and recognition programmes
- Monthly discount vouchers for use at all Greene King managed pubs
- Excellent progression prospects
Job Ref 1XPOTPGK
About Staffline
Staffline is the UK’s leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,(Apply online only) people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.