What Jobs are available for Customer Service in Town Green?

Job Title: Finance Customer Service Representative

Location: Liverpool, Hybrid

Salary: 25,877 - 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role.

Working hours: 37.5 hours between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays

What you will be doing:

As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.

• Taking payments from customers who have missed their direct debit payment.
• Dealing with general customer queries about their monthly direct debit payments
• Amending and updating customers details, including changing their direct debit payment dates and bank account details
• Setting up Payment Plans and providing support for customers who may require forbearance options.
• Offering solutions for customers who are in financial difficulty.
• Sending out documentation to customers
• Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.
• Logging, handling and resolving complaints.
• Referrals to other departments where applicable
• Adherence to FCA compliance procedures at all times

What we're looking for:

• A Positive "can do" attitude.
• Excellent communication and listening skills.
• The ability to demonstrate empathy and patience when dealing with all customers.
• Excellent attention to detail
• Good problem solver
• Ability to work in a fast-paced environment.
• Ability to multi-task and manage time effectively.
• Excellent customer service skills, incorporating a confident and pleasant telephone manner.

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UKand reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week.

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment;

These aren't just words - they're the principles we live by.

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role.

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound calls from customers relating to the service provided by the business
• Some outbound calls, but primarily all calls will be inbound
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters, text messages, and emails
• Inputting data onto the system

Requirements:

• Previous experience in a customer service based role is essential
• Telephone customer service based experience is preferred but not essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative , rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

• Outstanding Customer Service skills
• Solid administration skills
• Resilient , positive , numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Your new company

I'm seeking a confident and organised Customer Service Advisor to join a busy transport coordination team on a temporary basis for up to 3 months. This is a fantastic opportunity for someone with strong communication skills and a proactive attitude to support a fast-paced office environment.
Your new role

You'll be responsible for handling inbound and outbound calls for managed account clients, coordinating bookings, and ensuring smooth communication between clients and drivers. You'll also manage booking requests via Outlook inbox and support overflow calls from consumer clients during peak times.

• Answer incoming calls and make outbound calls to manage client bookings
• Coordinate and confirm transport arrangements for account clients
• Monitor and respond to booking requests via Outlook inbox
• Handle overflow calls from consumer clients with professionalism and efficiency
• Maintain accurate records and ensure timely updates to booking systems
• Collaborate with internal teams to resolve queries and ensure service delivery

What you'll need to succeed

• Previous experience in customer service or call handling
• Strong organisational and multitasking skills
• Confident communicator with a friendly and professional manner
• Comfortable using Outlook and other booking systems
• Ability to work independently and as part of a team
• Must be available to start immediately

What you'll get in return

• Fully office-based role
• Main base in Birkenhead
• Free on-site parking available
  • Monday to Friday
  • 10.30am - 18:30pm

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Customer Service Coordinator

Location: Lancaster, LA1

Contract Details: Permanent, Full Time

Salary: Competitive (DOE) 26K plus annual bonus and monthly HBF Bonus

What Is the Role?

Be the voice of support. Make every customer interaction count.

We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.

You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided.

As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.

You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.

What You'll Be Doing

• Supporting homeowners throughout their aftercare journey
• Handling defect queries clearly, promptly, and professionally
• Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
• Logging issues, raising work orders, and tracking progress to completion
• Providing general admin support to keep operations running efficiently

What We're Looking For

• Experience in a fast-paced, customer-facing role
• A confident communicator with strong attention to detail
• Calm under pressure, with a proactive approach to problem-solving
• Comfortable using Outlook, Excel, Word, and internal systems
• Most importantly someone who is genuinely passionate about delivering great service

Hours: Monday to Friday (Days)

About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.

Benefits & Perks:

• Health insurance
• Remote working options after training
• Paid training and career development
• Pension contribution matching
• Wellbeing support
• Free on-site car parking
• Access by public transport and close to park & ride

Responsibilities:
As a Customer Service Coordinator, you will:

• Provide effective support to homeowners and ensure timely communication regarding defects.
• Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.
• Record customer feedback accurately in the computer system and arrange appointments for problem resolution.
• Work closely with various departments to optimise communication and achieve company KPIs.
• Issue work orders to maintenance operatives and monitor progress until completion.
• Carry out general administrative duties while adhering to health, safety, and environmental policies.

Essential (Knowledge, skills, qualifications, experience):

• Previous experience in customer care within a fast-paced environment.
• Excellent communication skills and attention to detail.
• Ability to remain calm and focused under pressure, with proactive problem-solving skills.
• IT literate with proficiency in Word, Excel, and Outlook.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the housing or construction industry is a plus, though not essential.
• Familiarity with COINS software is advantageous, but training will be provided.

Technologies:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with customer management systems (specific sg available).

How to apply:

Simply apply to this advert and/or send CV

Join us and start Building Your New Possible today!

Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.

Adecco is a disability-confident employer. It is i

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Coordinator

Up to 31,500 per annum

Haydock, Merseyside

Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm

Permanent

Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.

Job Role:

You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.

You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.

Customer Service Coordinator responsibilities:

• Accurate entry of customer orders.
• Production of all associated order documentation.
• Maintain Customer Records.
• Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
• Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
• Screening of sales enquiries.
• To become familiar with the product lines and their applications and make recommendations as appropriate.
• To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
• To update customer information of the prevailing customer CRM systems.
• Claims and returns processing.
• Booking shipments with freight providers.
• Order management to ensure delivery in full and on time (DIFOT).
• Follow-up on required product licences and ensure relevant documentation is completed.

Customer Service Coordinator Requirements:

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Working experience of Microsoft Excel and reporting.
• Working experience of SAP.
• In-depth understanding of the Order to Cash process within a manufacturing environment.
• Numerate and literate, with the ability to create strong relationships with customers and colleagues.
• Strong organisational skills with close attention to detail.
• Ability to work under own initiative and take decisions within own level of authority.
• Ability to multi-task, prioritise and manage time effectively.
• Proactive approach to resolving issues and a continuous improvement mindset.
• Able to work within a small team.
• Comfortable working in a fast-paced, process-driven environment.
• Customer-focused with a positive, can-do attitude.
• Comfortable using data and reports to support decision-making.

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

The Customer Service Advisor will provide exceptional support to customers, ensuring their queries and concerns are addressed promptly and professionally. This temporary role in the not-for-profit industry requires a customer-focused individual with excellent communication skills.

Client Details

This organisation operates within the not-for-profit sector and is recognised for its commitment to supporting its community. As a medium-sized organisation, it values delivering excellent service and creating a positive impact through its work.

Description

• Respond to customer queries via phone, email, and other communication channels.
• Provide accurate information and resolve customer concerns effectively.
• Maintain detailed and up-to-date records of customer interactions.
• Deliver a high standard of service to promote customer satisfaction.

Profile

A successful Customer Service Advisor should have:

• Experience within customer service telephony role is essential
• Strong communication and interpersonal skills.
• Proficiency in managing customer queries and concerns efficiently.
• Attention to detail and ability to maintain accurate records.
• A proactive approach to problem-solving and task management.
• Familiarity with working in a customer service environment.
• Adaptability to work effectively in a temporary role.
• Commitment to supporting the values of the not-for-profit industry.

Please note we are unfortunately unable to consider candidates who have notice periods as this role offers an immediate start.

Job Offer

• Competitive hourly pay.
• Opportunity to work in a supportive not-for-profit organisation.
• Chance to develop skills in customer service and communication.

If you are passionate about providing excellent customer service and are keen to contribute to the not-for-profit sector, we encourage you to apply for this temporary opportunity.

Careermakers Recruitment are currently looking for a number of Customer Service Assistants on a temporary basis to join our ever growing client based in the heart of Wigan, WN5.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat ect.
• Process all types of customer orders from receipt through to after-sales enquiries.
• Provide accurate information regarding financial services and products.
• Assist customers in navigating our systems and resolving any issues they may encounter.
• Liaise with delivery partners to track and trace parcels on behalf of customers.
• Collaborate with other departments to ensure customer satisfaction and efficient service delivery.
• Record all customer interactions and order updates accurately and consistently.
• Analyse customer feedback to identify trends and areas for improvement.
• Uphold company policies and procedures while delivering exceptional service.

Requirements

• Proven experience in a customer service role.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong analytical skills to assess situations and provide appropriate solutions.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.
• A positive attitude and a commitment to providing outstanding customer service. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Types: Full-time, Temp to perm

Benefits:

• Canteen
• Free parking
• On-site parking

Work Location: In person

Customer Service Advisor

Part-Time | 12-Month Fixed-Term Contract
Location: Lytham st. Annes
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 37

Shifts: -

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.