2020 Customer Service jobs in Tunstall

CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £5400 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE - £2 00 plus performance bonus after 6 months

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Customer Service Administrator

Bilston

8am-5pm (1 hour lunch break)

Temp to perm

£12.21-£13.00 per hour

Our client, a well-established business within the Bilston area are currently recruiting for an experience, switched on Customer Service Administrator to join their busy organization. As a Customer Service Administrator, you will be faced with a range of duties to contribute to the smooth running of operations across the business.

Main job duties (not limited to):

• Monitor and respond to any email queries in a professional manner.
• Provide customers with proof of deliveries as and when requested.
• Answer inbound calls with a professional telephone manner.
• Update and maintain databases ensuring accurate information entry.
• Provide administration support to the team.
• Upload and maintain accurate copies of paperwork on the internal system.
• Any other adhoc duties as and when required.

Person specification:

• Administration experience required.
• Customer service experience is essential.
• Professional telephone manner.
• Ability to support the team

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. 

Customer Service Advisor

Our Tamworth based client is looking for a Customer Service Advisor to join their team.

This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.

As a Customer Service Advisor, you will need to have/be:

• Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
• Be able to deal with difficult customers always remaining calm and professional
• Have the initiative to find a resolution to any problems that may arise
• Work equally well in a team as well as being able manage their own workload and effectively manage their own time
• Be accurate and efficient at all times
• Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given

Details:

• Salary : 25, 000 - 27, 000
• Working Hours : Monday - Friday 8.30am - 4.30pm or 9.00am - 5.00pm
• Location : Tamworth (on site)
• Duration : Permanent

Role of Customer Service Advisor:

• Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
• Answering reception switchboard overflow for the head office
• Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)
• Taking phone calls from end users
• Processing internet orders using Sage
• Processing email orders using Sage
• Filling all paperwork on to the in-house archive system
• Processing product sample requests
• Preparing quotes
• Monitor customer back orders, forward orders and call off orders
• Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date
• Providing information on part numbers etc. and some basic technical details
• Maintain good product knowledge (training will be provided)
• Setting up customers for online ordering
• Administration support for Area Sales Managers
• Dealing with the carriers, chasing deliveries, obtaining POD's,
• Key account outbound courtesy calls
• Updating excel spreadsheet key account data for management reports
• Logging and processing warehouse discrepancies

Benefits of working as a Customer Service Advisor:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Customer Services Advisor
Burton On Trent - Hybrid Working + Flexible Hours

24'000 rising to 25'000 after 6-month probation period

35 hours per week, 7 hours per day, Working hours between 7.30am - 6.00pm

25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more!

This is an exciting chance to become part of a highly respected business, where you'll work within a close-knit and welcoming team. As a key member of the customer service department, you'll play an essential role in the day-to-day operations, whether it's answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members.

This could be your next career move?

• Delivering exceptional customer service through email correspondence.
• Handling customer calls and email enquiries, resolving issues efficiently in line with SLA's
• Taking ownership of individual enquiries and requests using a ticketing system.
• Taking ownership of individual tickets and ensure timely resolutions
• Collaborating with a small team to manage a high volume of email communications

You will have the opportunity to use your following competencies in this role:

Process-driven - You enjoy working methodically and efficiently, following clear systems and procedures.
Detail-oriented - You spot errors easily, write clearly, and take pride in delivering accurate, high-quality work.
Resilient - You're calm under pressure and able to handle challenging customer emails with professionalism.
Kind and collaborative - You're a team player who contributes positively to the office environment.

Is this you?

Ideally, you'll have previous experience in a customer service or administrative based role, particularly one involving written communication. You'll be confident using Word, Excel, and CRM systems, and have excellent grammar and writing skills.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

French-speaking Customer Service Executive

A trusted brand name, our client works on an international scale and is looking for a confident and proactive native French-speaking Customer Service Executive to join its team and become the driving force behind first-class customer experiences and international growth.

A crucial role for the company, the successful candidate will take on a role where no two days are the same and will be at the heart of all customer communications, acting as the crucial link between internal teams and their French-speaking customer base.

What’s in it for you?

• Work hours: Monday to Friday, 38.5 hours per week
li>Salary: Up to £30,000 depending on experience li>25 days holiday plus bank holidays
• Access to an EAP
• Life Assurance policy
• Enhanced pension scheme
• Private health care
• Employee discounts on products
• Regular training to enhance your career
• Opportunity to work with a thriving business that's on an upward trajectory

French-Speaking Customer Service Executive Responsibilities:

• Act as a first point of contact for customers via phone, email, and online messages
• Respond to queries in a professional manner, keeping customers and their experience at the forefront
• Use a solutions-first mindset to successfully handle complaints in line with company procedure
• Successfully handle incoming orders, which involves processing orders, arranging hauliers, and emailing purchase orders
• Be the voice for franchisee owners, offering your support and working together to capture feedback, gather data, and advise on improvements
• Maintain up-to-date knowledge of products to provide solutions to franchisee owners
• Respond to potential franchisee enquiries and carry out pre-screens from incoming leads
• Support with the onboarding of new franchisees
• Create news articles, content, and newsletters for French-speaking social channels, websites, and campaigns

French-Speaking Customer Service Executive Skills and Experience:

• Native French speaker and fluent in English, both written and spoken
• A people-person who thrives on delivering amazing customer service and is able to communicate at all levels
• Previous customer service experience, ideally with a history of handling technical and product related queries
• Strong administration skills, confident using Microsoft Office packages and internal systems
• Comfortable juggling tasks, from handling enquiries to updating websites
• Possesses GCSE C/4 and above in English and Maths
• An NVQ in Customer Service would be a distinct advantage although not essential

Working as part of the Customer Service and Sales Department, you will be responsible for accurately booking customer orders and promptly addressing customer service enquiries with professionalism, predominantly through email and other various channels. This role is ideal for someone with a passion for customer care who excels in a fast-paced environment.

Key Responsibilities:

• Accurately process customer orders received via email and occasionally by phone, ensuring all details are correct and orders are fulfilled in a timely manner.
• Handle customer queries, such as chasing orders, tracking deliveries, and providing updates on lead times for back orders through various channels, including email, live chat, social media, and phone calls.
• Address and resolve issues related to completed deliveries, ensuring customer satisfaction.
• Manage customer complaints courteously and professionally, ensuring each customer feels heard and valued.
• Escalate enquiries to the appropriate team, such as the technical or product teams, when necessary.

Skills & Experience:

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using customer service software, CRM systems.
• A positive attitude and a passion for delivering exceptional customer service.

CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £5400 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE - £2 00 plus performance bonus after 6 months

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!

Job Description

Culina Logistics have a new opportunity fora Customer Service Admin.

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