2122 Customer Service jobs in Uxbridge

Join Our Team as a Customer Service Representative!

Location: Newbury, West Berkshire

Contract Type: Temporary to Permanent

Hourly Pay: 13.50 per hour

Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a dynamic environment where your skills can shine? If so, we have an exciting opportunity for you!

As a Customer Service Representative, you will play a pivotal role in ensuring our clients receive the highest level of support. You'll be the friendly voice our customers can rely on, making a real difference in their experience with our organisation.

Key Responsibilities:

• Process repair and work orders, including managing loaner equipment
• Arrange returns and collections, ensuring accurate proof of delivery and pricing requests
• Handle incoming emails and calls with professionalism and enthusiasm
• Proactively communicate with both internal and external customers
• Investigate and resolve invoice disputes efficiently
• Log issues and follow up on resolutions, ensuring customers are kept informed
• Collaborate with colleagues to prioritise tasks and streamline processes
• Mentor and support junior customer service representatives

What We're Looking For:

Experience/Skills:

• Previous experience in technical customer service, order management, or contact centre roles
• Proven ability to build strong relationships with customers and colleagues
• Excellent communication skills, both verbal and written
• Advanced knowledge of MS Excel, MS Outlook, MS Word, and ERP systems
• Ability to handle difficult situations independently and calmly
• Strong customer focus with a positive, can-do attitude
• Ability to work under pressure while maintaining effective communication
• Proven problem-solving skills and the ability to prioritise workload
• A collaborative spirit with a drive for high-performance standards
• Integrity and the willingness to take the initiative in process improvements

Ready to take the next step in your career? If you're excited about making a difference and providing top-notch customer service, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client is a fabulous organisation located in the beautiful area of Hampton Court. They require a confident and professional person to assist their clients with product enquiries, sales order processing and to respond to emails from customers within a short timescale and appropriately. You will have great interpersonal, admin and computer skills as well as accurate data entry ability. You will have a lively personality and be happy to work within a small but friendly team and always happy to help colleagues with other tasks when required.

Excellent opportunity
25 - 26.000P.A.
Monday - Friday, 9am - 5.30pm - office based only
Hampton Court area

Customer Service Representative

£28,000

5x days onsite

We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.

What you'll be doing

You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:

• Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
• Processing customer orders, returns and replacement equipment
• Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
• Handling and resolving customer complaints with care and professionalism
• Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experience

What we're looking for

• Someone with previous experience in customer service, operations or administration
• Excellent communication skills - clear, friendly and confident on the phone and in writing
• Highly organised with good attention to detail, and able to manage multiple tasks effectively
• Comfortable using systems to process orders, track returns and maintain accurate customer records
• A team player who is proactive, dependable and willing to get involved wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead

The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = 13.00 /14.00 - 6-9 Month Contract

Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.

Accountabilities

Customer Service:

• Adherhance to Customer Service processes and procedures
• Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
• Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
• Receiving and processing incoming customers' orders and queries
• Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
• Point of contact for external remote sales team with any order/query issues
• Strong collaboration within business operations and customer services team
• Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc

Financial and Quality compliance:

• All Creation of new customer accounts ensuring all financial controls are adhered to.
• Support and liaise with accounts team, credit checking.
• Ensure quality compliance during new account processing, from setting up new account - delivery of product.
• Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)

Training and Compliance

• Ensuring all SOP and training are up to date in timely manner.
• 100% compliant with policies and procedures

Experience/Competencies

• Customer service background
• SAP experience preferable
• Microsoft Office, including strong Word, Excel skills
• Understanding of logistic/supply chain processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

An exciting opportunity has arisen for a bright Italian plus EU language and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Italian and English and additional EU languages and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English, Italian and an EU language additional
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

An internationally renowned company is seeking a Customer Service Representative with Italian, English plus one other EU language skill to join their team on a full time, permanent basis.

Utilising your language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels.

Responsibilities will include, but will not be limited to:

• Providing exceptional customer service via phone and email in the the required language (order processing and incident handling)
• Assisting with customer enquiries and resolve any issues with a friendly and positive approach
• Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
• Coordinating with couriers to oversee and track shipments
• Maintain accurate records and ensure that all customer interactions are well-documented

The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player.

In return the company is offering a competitive salary along with a range of company benefits and hybrid working.

For further information or to apply, please submit your CV through this website today.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

FRENCH SELECTION (FS)

Trilingual Customer Service Representative (with Italian)
Location: Watford
Hybrid working Available
Salary: up to £30,000 Per Annum plus benefits
Ref: 8185I

To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8185PI

The Company:
A well-established and award-winning company with international operations.

Main duties:
To provide excellent customer service and administrative support.

The Role:
- To manage the ordering process from initial enquiry to delivery
- To manage existing accounts and client contract information
- To manage credit or debit notes
- To coordinate deliveries in line with client requirements and update client accordingly
- To liaise with other departments regarding client requirements or changes
- To respond to incoming enquiries and provide excellent customer service

The Candidate: -
Fluent in Italian AND either French, Spanish, German, Polish or Dutch (written and spoken) - Essential
- Previous experience in customer service and/or sales support – Essential
- Proactive, confident and dynamic personality
- Patient and adaptable with excellent organisation
- Excellent communication skills and a team player
- IT literate

The Salary: up to £30,000 Per Annum Plus Benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

An exciting opportunity has arisen for a bright Polish, Italian and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Polish, Italian and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English, Polish and Italian
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.