199 Customer Service jobs in Warwickshire

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri:
• Sat:
• Sun:

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1709/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri:
• Sat:
• Sun:

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2209/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

The role of Customer Service - Onsite involves providing exceptional support to customers . This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly.

Client Details

This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers.

Description

• Respond to customer queries and concerns via phone, email, and in person.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Provide detailed information about products and services to customers.
• Monitor customer accounts and handle billing or payment-related inquiries.
• Assist in identifying areas for improvement in customer service processes.
• Support the team with administrative tasks as required.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service - Onsite professional should have:

• Experience in a customer service role, preferably within the energy and natural resources industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and attention to detail.

Job Offer

• A competitive salary of 26,780 per annum.
• Comprehensive benefits package, including health and wellness support.
• Bonus scheme
• Generous holiday allowance to promote work-life balance.
• Opportunities for growth and development within the company.
• Onsite role for hands-on engagement with the team.

Location: Warwick, Warwickshire
Salary: £24,576 per annum + Excellent Benefits
Hours: Monday to Friday, 8:30am–5:00pm (No weekends or late shifts)
Job Type: Full-time, Permanent

Are you passionate about delivering excellent customer service? We’re recruiting a Customer Service Advisor to join a friendly and supportive team in Warwick . This is a fantastic opportunity to join a well-established and growing company that values its people, promotes wellbeing, and offers career development opportunities and training.

• Hybrid working – 2 days from home each week (after training)

• Private healthcare

• Critical illness and death-in-service cover

• Staff discounts and regular social events

• Free on-site parking

• Convenient location near Warwick Parkway station and the A46

• Deliver outstanding customer service across phone, email, live chat, and web enquiries

• Handle general administrative tasks to support smooth business operations

• Communicate with customers professionally and efficiently, ensuring a positive experience

• Represent the company with empathy, accuracy, and attention to detail

• Previous customer service experience (call centre, contact centre, or face-to-face)

• Excellent communication skills and a friendly, confident telephone manner

• Strong IT literacy , including Microsoft Office and CRM systems

• Able to commute reliably to Warwick for 830 am start on office-based days

If you have experience in customer service, retail, hospitality, healthcare, administration, or call centres , and you’re looking for a long-term opportunity with genuine work-life balance — please apply.

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
 
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers. 
 
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs.
 
These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
 
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
 
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
 
The hours of work are:
Week 1= 8.30 - 4.30  Week 2 = 10-6
Saturday =1 in every 3 = 9 -12
 
Responsibilities & day to day duties

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

 
Skills & experience required

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

 
Benefits package

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

 
If you feel like this is a team you would like to be a part of, please click apply today.
 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

A superb new opportunity has arisen to join a fast-paced, friendly and commercial customer service team in the role of Customer Service Assistant.  The organisation has a wonderful, supportive and sociable culture and is a great place to work!

Main duties will include:

Sales Support

• Ensure KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:
• Confirm receipt of orders to all customers within 24hrs.
• Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
• Process sales orders through to delivery.
• Arrange delivery of sales orders with hauliers/shipping lines.
• Raising customs, import and export documentation where required.
• Raise sales contracts & call offs.
• Maintain all Contract records, shipment and delivery spreadsheets accordingly.
• Obtain and issue Quality Certificates.
• Raise sales invoices.
• Handle general customer enquiries.
• Handle straightforward customer complaints.
• Maintain complaint records.
• Process sample requests and maintain records.
• Maintain sales commission records.
• Maintain distribution cost records.

PURCHASE

• Obtain and save all relevant paperwork from suppliers.
• Process Purchase orders through to delivery.
• Raise Purchase contracts and call offs
• Validate purchase invoices and resolve disputes.
• Communicate with Suppliers regarding specific requirements.
• Maintain Supplier contract records.

STOCK CONTROL

• Responsible for ordering stock in accordance with requirements.
• Arrange delivery of stock orders with hauliers/shipping lines.
• Book stock onto system within 24hrs of arrival.
• Maintain stock records ensuring all data inputting is accurate for all products.
• Ensure stock rotation is adhered to.
• Weekly stock balancing between warehouse, stock records and systems completed.
• Stock discrepancies investigated and completed in a timely manner.

INTERNAL COMMUNICATIONS

• Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
• Highlight operational issues immediately to your Direct Line Manager.
• Ensure Sales Managers are aware of operational issues as and when they occur.
• Quote customers as delegated by Sales Managers.
• Appoint and instruct supply chain contractors (if requested).
• Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.

GENERAL RESPONSIBILTY

• Carry out other functions as requested by management.
• Operate within the Company BRC quality system.
• Ensure all filing is completed in a timely manner.
• To act professionally and respectfully at all times to all employees.
• To communicate professionally at all times with customers.
• Post - Outgoing (franking, take to Post Box / Post Office).
• Ensure Office housekeeping and cleanliness is all employees’ responsibility.
• Keep own desk area clean and tidy.

INDL

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role
The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.
The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities
* Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
* Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
* Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
* Deliver metering services in line with business, customer, and compliance obligations.
* Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
* Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
* Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:
* Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
* Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
* A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
* Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
* Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience
* Previous experience in a customer service, operations, or metering/energy industry role.
* Demonstrable ability to manage stakeholder relationships effectively.
* Strong organisational skills with attention to detail.
* Excellent IT skills, with confidence using industry systems and MS Office applications.
* Proven ability to handle high-volume, deadline-driven workloads.
* Confident in dealing with customer contacts via telephone and email.
*

Desirable
* Knowledge of smart metering operations and industry data flows.
* Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Customer Service Administrator
Temporary ongoing position - November 2025 Start!
Coventry CV3

£12.60 per hour (£24,570)

Hours - 37.5 per week (Rotating shift - between 07.00 hrs to 18.00 hrs)

Our client supplies goods worldwide and they are seeking a strong Customer Service Administrator with good attention to detail to co-ordinate shipment of deliveries to their Clients globally.

The role will involve:

• Assessing the days' shipments and prioritising for packing teams
• Producing manifests and shipment labels electronically
• Liaising with transport companies to get best prices and booking shipments
• Liaising with internal sales teams, scheduling team and transport companies and more…

It's a busy fast paced environment. The goods are required to tight timescales to meet project plans.

We need someone who:

• Enjoys a fast paced environment where attention to detail is critical
• A strong desire to deliver exceptional service to clients
• Very competent with I.T. and an understanding of logistics/shipping would be very helpful

If you are available immediately and willing to undertake a the temporary assignment starting in November 2025 for 12 months then please get in touch.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.